Toys "R" Us Reviews 

Good, wish you were still in the uk

Terrible, just horrible customer service! Ordered a toy online for my son, they said it was in stock. Go to pick it up within the 72 hours as they advised, and then they tell me it is not avail. I checked, now all stores are sold out of the item. Staff do not care at all, this was at the Argentia location in Mississauga, Ontario, Canada. 3 days later, they are still holding my funds on my card for a product that I never received.

I had the best return experience ever with Yomara at Toys ‘r’ us on W. Broadway.
She was so professional, fast, and kind. It was so nice to have such great customer service. Its really hard to find.
Thank you so much 🙂

The toys are just amazing! But the shipment didn't come in time for my kids' birthday. They said it's due to Covid. I explained to him but you know how kids are... getting upset. Lousy experience, although the quality and the toys themselves are really something special!

Purchased a Christmas gift Dec 16 online. It was returned to the shipper for unknown reasons on December 22. I have tried to contact the company 6 times now and they refuse to get back to me. Buyer beware! They will take your money without you receiving items and ignore you. You cannot call.

Jan 4 2022

Had to return items to toyrus near me in Markville mall now I had lost my receipt and was told as long as bought on my visa I could return so when I got there the return lady told me no I had to contact the store in Thor hill my self talk to manager to sent info to return that took over 40 min to do then the manager sent by email . Now I had the receipt online I gave to return just to be told I get credit that was now bull because I got the receipt they didn’t want to check there computer where I had to the work and now I get credit what the heck what the point now if I got the bill to return I am very upset now and will tell you I and anyone I see tell them not to buy from toyrus because there customer helps is zero
In the end I stuck with credit that I don’t want anything in the store to buy could have just sold them on Kijiji to get my money back

Absolutely appalling and pathetic service and fraud! Stay away from this company. We didn’t authorise a credit card payment and cancelled the order. However one month later they sent an email saying they have verified the order and shipped it and charged our card over $200. Customer service is pathetic and won’t even respond to our emails! And don’t even think about trying to call the number as it just keeps ringing and ringing.

Customer service seems non-existent
It says to respond to the email if you have any questions... but they don't have any employees actually answering those emails

They failed to deliver and cancelled three of my orders in the matter of 1-2 months

Pretty sure the Canadian branch will go under eventually just like the US one

I wouldn't buy stuff from this place

They are a mess. Worst customer service ever, so convenient for them to not have a customer service number so they can ignore all issues, is just BRUTAL. I will never buy anything from toys r us again. If you want things done properly and receive your purchase better buy it in Amazon, if there are issues they do have a customer service phone number

I would give zero stars if I could. Every single year before Christmas I order gifts for my children and for my nephews and nieces and every year one or two things doesn’t come. I order a month in advance I called two weeks after and they say oh it’s on its way. Then the week before a call and they say oh it’s getting shipped from the warehouse. Then I call after a few days and they told me it’s unavailable and that there’s nothing they can do about it. Why do I have to chase them after paying for a product. And their new customer service is the worst. They don’t even have a phone number Only a chat option and it disconnects every five minutes so you have to restart and they hide behind the computer because they don’t want to help you. The only help I got was here I can give you a number of different Toys “R” Us locations and you can call to find out which has your product. This is something they should be able to tell me I shouldn’t have to do the work after having paid and chasing them.

Terrible customer service! I purchased 12 items online and needed to make a correction to shipping address. Contacted customer service via their online system 3 times and never heard back. I then called one of the Toysrus stores to see if they can give me a phone number to call and they said the only way to get a hold of customer service is online. I told them I've emailed 3 times with no response and they just recommended that I keep emailing them until I get a response. Anyhow, they ended up delivering to the wrong address a week later and I had to go through the trouble of hunting down the package. I then looked in the box and noticed 2 items are missing even though its on the delivery slip and they charged me for it. I sent another message to customer service and have yet to hear back. So frustrating! Don't think I'll ever have anything delivered from Toysrus again. I don't trust their quality control and this has been such a waste of time.

i ordered a toy for my grandson and paid express delivery its been 10 days and i cant even get a response from this guys and the telephone no answer
i am going to call current affair let them investigated this guys i thought i by from Australian base company
i thing they are scammers

I ordered a kids cubbyhouse back in September was told would have it by October early November I contacted them asking about the item was told about covid holding it up , so I asked if I would have it by Xmas they couldn't guarantee that and asked if I would like to cancel the order I said yes thanks and they would have to contact zip pay to cancel that end a week later I was contacted again saying it's on its way my reply was sorry I cancelled the order then again had a message saying its on its way I again said I got one elsewhere as you couldn't guarantee I would have it by Xmas, cancel the order then today hi your order is on its way carrier unknown again I said I've cancelled this order 3 times already WHATS wrong with this company,and I take the 1 star back and give them a 0 and again they keep taking money from zip pay after I told them again to cancel this order .a bunch of rip off's now its time for legal action

The website does not accurately reflect store stock. Have purchased a few items only to receive an email saying my order has been cancelled due to the pickup store not actually having the items in stock. Can't trust their ecommerce store

Terrible website. Ordered off my sisters baby registrar and assumed it would send to her. Instead I got it on the opposite side of the country. Awful customer service. Emailed over a week ago about an order and still no reply. Returned in person and asked about them probably sending it to my sister and they referred me back to their horrendous website. Will never shop with them again. Shop local instead.

I am so incredibly grateful to Quida from the Toys R Us store location in Vancouver. I placed an online order this morning for a Liberty Paw Patrol car + action figure since it showed that it was in-stock. I was ecstatic because my 3 year old has been begging for that toy and her birthday is coming up. I was heartbroken and dismayed when I received a cancellation order e-mail.

I called the store to find out what had happened, and I was extremely fortunate that Quida answered my call. He quickly looked up my order number and was very understanding and helpful throughout our entire conversation.
He sensed how disappointed I was (my daughter adores Paw Patrol) and offered to check the floor to see if the item was in-stock at the store. He called me back to say that he had found it and would hold it for me!!
Apparently, the system did not process my order correctly.

I am so happy that I will be able to get the toy as a gift for my daughter's birthday!!!
Quida made this happen and I am very grateful! He went above and beyond and demonstrated amazing customer service skills. You are a rock star!

Was charged double for 2 stuffed toys supposedly on special and had to return to get a refund. Argumentative moody manager tried to tell me that I can't get refunded. Eventually I was re-imbursed but such unpleasant service has soured my desire to ever shop there again. CHECK your receipts BEFORE leaving the store. On the upside their Our Generation dolls are plentiful and in stock and all the accessories a child could ever want. I was hoping to get a specific Care Bear that was not in stock. Care Bears are huge with kids this year. I'll order online in future.

I bought a lot of products from this site, but the shipping is not fast and some products are not the same as pictures but before 2 weeks I try To buy a toy for my son on this site: demoum.com, he is very professional on customer service or shipping or quality. I recommend it

The shipping is expensive for a playhouse. Their free shipping service does not cover the playhouse.

Anyway I am happy with the product.

On July 20th, 2021, I went to the Toys R Us store in the south end of Barrie, (Park Place). I was there inquiring about Baby furniture for our new Grandchild. I would like you to know that I received excellent service at your store. I would like to point out the your Associate Fazeela was very pleasant and helpful to work with. She was very knowledgeable about your products. I would definitely be returning for any further purchases. Thank you!