TRACKERSHOP LTD Reviews 

It takes a lot for me to write a bad review of a company, but my experience with Trackershop was dreadful.

A year ago, I had a Ghost Immobiliser fitted by them on my car after my first one was stolen. Less than 24 hours after installing, I went to start the car and it was flat. The car alarm then wouldn’t stop going off at 2 in the morning and wouldn't stop till I disconnected the battery, waking up the whole street.

Trackershop sent a second installer out a few days later, who confirmed that the first install was done incorrectly and he then refitted it. I had to hire a car in the meantime to get to and from work and pick the kids up.

When fixing the install, the second engineer also pointed out that the first one had snapped the panel of my car where he chose to install the tracker (and never said anything….). The second installer said he would have the office replace the panel and they would come and fit it.

Fast forward a whole year later- I have been emailing and calling them. They keep telling me someone will get back to me but they never do. I've even suggested they reimburse me for the panel and I'll go and fit it myself- still nothing. I get passed to different departments and people constantly. All in all I must have racked up 5 hours on hold with them.

I’ve been really patient with them and given them so many chances to put it right.

In summary- they botched the first install, left me without a car and out of pocket. They damaged my car and have still not put it right 12 months later.

Edson Dias has restored my faith in Trackershop. I was frustrated with Trackershop for the last 2 weeks as my first installation appt, the engineer never showed up and when I called Trackershop I was told the technician ran out of product ( mind you my appt was 8am - 12pm) so not sure how this was possible. My second appt was scheduled with another technician a few days later and this gentleman took 3 hours to figure out how to install the immobiliser and then said it wasn’t working because the Ghost pro isn’t compatible with a Range Rover. At this point I was fuming and couldn’t wait to ask for a refund. I called customer service and told them about the 2 terrible attempts and how my time and patience was wearing thin. They finally sent me one of the in-house technicians called Edson Dias and a) he turned up on time which the other 2 couldn’t do b) Edson installed the immobiliser in 1 hour and then explained how to use it etc. He was very experienced and he was able to finally sort this matter out. I would give Edson 5/5 but I have marked 4/5 for Trackershop because of what they put me through.

From the first telephone call. All the promises and eager to deal. Then nothing. No contact until I rung them 2 days later. Today was fitting day and as quoted on email will let me know in the morning of fitted the exact timing. I had 10-14.00. . I called them yet again to finalise my time .whilst on the phone to them the installer called me at 12.52. To say he'd be about an hour. By this time I've lost all trust in the company and demanding a full refund. They've been bought out by scorpion and can't handle the work load. .
THINK ABOUT YOUR CUSTOMERS. WE ARE THE ONES THAT PAY YOU.
TERRIBLE COMMUNICATION LOSS OF TRUST NEVER AGAIN AND WOULDNT RECOMMEND

Great service prompt and professional Edson was v knowledgeable and a pleasure to have around thx!!

Booked a tracker to be fitted but had a few Communication issues which were resolved and lead to a refund being given.
Adam was very helpful in dealing with the problem.

Edson Dias the engineer who came to fix immobiliser for my vehicle was great at his work. He fixed my wiring of my dashcam too. I appreciate his time and patience with his work.
Thank you Edson.

Called in to get booked in for a ghost as I used these guys a couple years ago and had not a single bad thing to say. Chose to get booked in with them again as we’d bought a new car. Spoke to Yas got everything sorted quickly just waiting for call from SGH now. Couldn’t fault anything from Trackershop’s end.

Huge thank you to Edson for his quick, professional and clean work on installing our immobiliser. He was very knowledgeable and worked on similar vehicles before, reassured us every step of the way, and stayed with us to complete all the testing. 10/10 service!

After one call, I received a full explanation of the Ghost 2 Immobiliser, including how it worked. It was straightforward, and within two minutes, I made a booking. They then contacted me with a date.

Thanks to Yasar

We used Tracker Team two years ago for my personal vehicle\. An engineer named Gabriel attended and installed a Ghost immobiliser\. While he was still with us, the vehicle repeatedly displayed an engine fault warning\. I explained that the car had previously been completely fault\-free and that I believed the issue was connected to the installation\.

Fast\-forward two years, and I recommended Tracker Team to one of our customers\. While I was working on the customer’s vehicle, one of their engineers, Edson Dias, arrived to carry out the installation\. We started talking, and I explained the ongoing issue with my own vehicle\.

Edson asked how far away the vehicle was\. I told him it was only five minutes away, so I collected it\. Within three minutes of inspecting the immobiliser, Edson identified the cause of the faults as an installation issue\. He corrected it within approximately ten minutes\.

For two years, I believed this was simply something Ghost immobilisers could cause\. I was wrong\. In my experience, the issue was related to the original installation, and the repeated engine warning light ultimately led to around £3,000 being spent investigating the problem\.

I have no complaints about Tracker Team as a business\. Most customers receive an installation appointment within days of calling, and the overall service is excellent\. However, based on my personal experience, I would strongly recommend requesting Edson Dias where possible\.

Not only did Edson correct the issue quickly, but he also explained the system and its essential instructions step by step\. His workmanship and attention to detail were second to none—an extremely neat, almost “ninja\-style” installation\.

When our first engineer was booked, we specifically told them we’re not available between 3-3:45 due to school runs. They confirmed that was fine and on the day we also sent the engineer a reminder.

The engineer came promptly at 3:00 and told us he couldn’t wait and the office was chasing him.

It was hard to arrange another engineer and it was going to be another couple weeks wait so we asked for a refund as I found a place who can fit our ghost immobilizer a lot sooner. All of a sudden they can book us in within the week.

During the day of the installation everything went smoothly and I was not present so the wife assumed everything was in working condition.

I then realised that the stop start function stopped working and the car would not auto lock. We emailed the engineer twice with no response.

I then emailed trackershop and still didn’t get a response.

I’ve seen a few reviews on here and a lot of people has mentioned their communication is poor once you’ve paid.

Great service from Yas made the whole event simple and easy and felt valued as a customer, well done

Yesar was very easy to deal with and got me sorted in good time! I can’t recommend theses guys and yas enough 🙏🏽

Great job. Our fitter, Edson Dias, was quick efficient and friendly. Explained how it worked really well. Thank you

Edson Dias was the engineer assigned to my job and everything ran like clockwork - from booking the appointment promptly after my initial enquiry, confirming estimated arrival time the day before, giving me an accurate arrival time on the day and then carrying out the installation. Edson was friendly, professional and very efficient, even though the job wasn’t straightforward. He ensured everything was set up correctly and shipshape before leaving. Highly recommend this engineer and company.

Tracker shop were really easy to deal with and organised the installation of my Ghost immobiliser and S5 tracker system really promptly following my online order. The engineer they sent was Edson Dias and he was very friendly, professional and super helpful explaining everything. If you’re looking to install a tracker/immobiliser then I can highly recommend this company.

Great Service, Very Helpful Thanks So Much
Yasar Ali

I spoke with Yas who was great in helping me get a new package deal, and made the process easy and quick. Very friendly and highly recommend!

Contact was easy and the agent Yasar was very helpful and knowledgeable. Communications from the company was clear and quick. Would recommend Trackershop.