TRACKERSHOP LTD Reviews 

Great installation of an immobilizer by Edson - very efficient and helpful!

I couldn’t be happier with the service from Trackershop. From start to finish, the whole process was smooth, professional and stress-free. Edson Dias did an outstanding job with the installation. He arrived on time, explained everything clearly, worked meticulously, and left the car exactly as he found it. His attention to detail and knowledge gave me complete confidence that the tracker had been installed to the highest standard.

It’s rare to come across someone who genuinely takes pride in their work, but Edson definitely does. He was friendly, courteous, and happy to answer all of my questions without rushing. I would highly recommend Trackershop to anyone looking for a professionally installed vehicle tracker, and I’d especially recommend requesting Edson Dias if you get the chance. Excellent service all around.

Edson Dias was excellent and helped me understand the tool and set up my mobile phone. I am a happy customer.

Really great service special thanks to Edson Dias.

Absolutely useless customer service, expect to spend hours on the phone trying to sort out problems that they created in the first place. Beware, that tracker shop and Scorpion are the same, so expect the same poor level of service with Scorpion as well.

Update to review one week later. The reply below was made expressing concern and a wish to contact to discuss, I accepted the offer to discuss but no further contact has been forthcoming.

Further Update. Having replied to emails, I am now told that I haven’t been contacted by phone because I am required to give my availability to take a call. What happened to the days when you just picked up a phone and spoke to someone without the need to schedule a call.

Update: Having been told that the reason I had no contact was due to me being at fault for not advising time i was available to take a call, I rang the office, waited over 30 minutes on hold and left a message asking for the customer service manager to call me back, I also returned an email giving my availability a from 9.30 to 5.0 Monday to Friday, I did not receive any call back or response to my email, I can only conclude that the replies posted on here are for the benefit of others rather than the actual complainant. It confirms and backs up the awful customer service, as far as the product goes its a bit clunky to use, no instructions, you have to work everything out for yourself or search online, there is of course the technical helpline if your prepared to be on hold for a considerable time.

Edson Dias was absolutely fantastic contacted me the day before to confirm address and to give approximately the time he would arrive
Exactly on time wow what a fantastic service got on with the job without any problems
Edson you are absolutely a legend and amazing and a great asset to the company
Fantastic Service

Genuinely a great group of people. I made several changes to my order over a few weeks before installation and all handled well. My installation engineer, Edson, was super knowledgeable which was good as I had one of the first Cayenne EVs in the UK so he had to ensure compatibility, and he really cared about his work. This is my second vehicle sorted by this group. Thanks!

Edson Dias installed a front and rear dash cam and Ghost Immobiliser for us. He arrived promptly, did everything in 1.5 hrs and the car is neat and tidy (no cables). Demo done and everything working as expected. First rate and a lovely guy too. Would highly recommend! Thanks

Excellent service all round. Engineer Edson Dias was very professional from start to finish. Arrived on time, worked straight away and was very clear with explanation of how it all works. Would highly recommend.

Simply dreadful customer service. Having placed an order I received mails saying that the equipment would be delivered and an installation date would provided within 24 hours. 4 business days later neither have happened. I’ve now sent three emails and spent over an hour on hold trying to get to the bottom of this, but have received no responses. I’ve spent the best part of £700 and have no idea what is happening.

I’ve spoken to four different companies regarding tracker/immobilisers, they all tried to upsell me - on all occasions, they offered me Vodafone S5, SmarTrack or MetaTrak. By pure luck all 3 occasions, they did not have any installation dates within the next week.

I called TrackerShop following research and reviews on Google, and I was extremely lucky to speak to Yas. He broke down that all the options previously offered to me by other companies were not compatible for my vehicle as it is a EV, he explained the risks of putting in a non-EV immobiliser. When you are buying a new car, your biggest fear is something going wrong and Yas went the extra mile and saved me from future problems with the car!!

Cannot thank you enough - and I would recommend TrackerShop to all friends and family following my experience with Yas!

I found my salesman very informative, giving me all the information I need and booking a engineer straight away for the day I needed, I thought what excellent service.

Edson Dias was his name. Great customer service was his game ! Edson arrived promptly as agreed and did a great job fitting my immobiliser . Great explanation of how to use it too. Very friendly and great at his job

Edson was amazing and patient. He answered every of my questions in calm manners. He also was the assurance I needed for all the worries I had. It’s been a while I saw someone as dedicated as he is in what they do. If he was not the one that fixed the ghost, I probably would have panicked and maybe not even go through it. No question was stupid for home to answer. He answered all with so much clarity. I will recommend anyone looking to fix this to ask for Edson Dias.

I originally contacted tech support (I had an overarching enquiry).that guy was great: attentive, informed and he forwarded my query to another department - they called me back with useful suggestions and tips. They couldn't have been more helpful.
I think the problem is probably resolved.

Just dealt with Yas from Trackershop to order a full security package for my new vehicle. Yas was very professional and polite and made the whole process really easy. I highly recommend this company for your vehicle security needs and if you get the pleasure of dealing with Yas the experience will be seamless. 5 stars

DO NOT PURCHASE FROM THEM IF YOU TRYING TO GET IMMOBILISER WITHIN A WEEK.
Worst CS team ever:
They don’t arrange your booking properly.
They grabbed your money and placed your order aside.
When you trying to contact them, they will ghost you.
They will ignore your cancellation and refund request.

I have to send a formal complaint and mention FOS.

FINAL UPDATE: Following my escalation to senior management and the Financial Ombudsman Service (FOS) preparation, the company contacted me directly today. They have now formally processed my refund through Klarna and sent a written confirmation. I appreciate that they finally took ownership of the mistake and resolved the matter swiftly once escalated. Case closed.

Do not believe the reviews regarding Tracker Shop. The service I have experienced has been dreadful. One shining light has been the sales guy who has been the only person to answer calls or try to help. The Sales Manager despite his assurances did not call back nor has he answered any of my calls or even had the decency to refund me. One failed fitting attempt, no attempt to rebook, no communication and now no refund! Think carefully before choosing Tracker Shop,

Edson was brilliant, very friendly, knowledgeable and clear. Great service, no fuss!

Edson came to install my ghost immobiliser and tracker this afternoon. He did a wonderful job, quick and professional. Recommended! 👍