TRACKERSHOP LTD Reviews 

Genuinely believe most reviews here are AI generated. Company never answers the phone , emails or messages about bookings. Left without my purchase and had to contact my bank for a refund.

Just had my car fitted with a ghost immobiliser by Edson at Tracker shop, Honestly couldn’t have asked for a better engineer, was so polite and knowledgeable and you could tell he enjoyed and cared about the work he was doing. Explained everything thoroughly throughout and made sure i understood everything. Also made clear if i had any problems i could contact him for help and advice. Highly Recommended.

I purchased a tracker for my motorcycle, including a two-year subscription, which cost me around £600 in total. The installation was completed just a couple of days after my purchase, which was great at first.

However, after only four weeks, the tracker completely stopped working. I called customer support and was told that a technician would contact me. Two days passed and nobody contacted me. I called again and was once again told that someone would get in touch, but I still haven’t heard from anyone.

Meanwhile, my motorcycle no longer appears on the tracking map, meaning it is currently not protected at all. I paid around £600 specifically to have my motorcycle protected, but instead I have a non-working system and no support.

I also asked a simple question: if my motorcycle is stolen while the tracker is not working due to their failure to fix the issue, will they cover my losses? The answer was no.

I honestly don’t understand what I paid for. I spent around £600 on the tracker and a two-year subscription, yet the product failed after only four weeks. Customer service keeps making promises but takes no action, leaving me with an expensive system that provides no protection. This has been a very disappointing experience, and I cannot recommend this company based on my experience.

Very happy with the installation, Edson Dias carried the job with patient and professionalism, clean a neat job, couldn't recommend enough. Thank you Edson

Edson arrived on time and completed the work as required in a professional manner. It was a real pleasure to meet him and have him do our cars (2) installations. Very friendly and patient during our training lesson at the end! Highly recommend Edson!

Ordered Oxford tracker vantage s7 with two years subscription.
1. waited 10 days for local engineer to fit.
2. Engineer fitted wrong Tracker,
Then had to wait for the correct unit to be delivered and fit.
3. Engineer soldered directly into loom and did not use supplied loom kit!.
4. It's now four days after fitting and several very long and confusing conversations to head office and they still have not registered my two year subscription, so no Tracker.
Still ongoing and very disappointed with this service.

Great customer service from a gent called Yas, courteous and non pushy - advised to get an immobiliser aswell as current tracker on new car purchase. Left mobile just incase i don’t get a call from engineer with agreed time frame

Rang and spoke to Yas this morning. Very helpful, talked me through the various options I was looking at for my car and helped me pick the one right for me. Friendly and helpful with no hard sell. 5*

Bought ghost 11 immobiliser few days ago had acknowledgement email etc a install date would follow on day 3 full working and none of the phone numbers answer left on hold for ever no answer so reading reviews I can't believe there even true absolute shambles of a operation aviod .

Edson Dias was efficient and personable and made fitting and explanation of a Ghost immobiliser very easy. He even put up with my delaying him by fiddling over my wife’s iPhone to install the (optional) Ghost app. Excellent service - could not be bettered.

Edson Dias was our technician today installing a gps locator and immobilizer. He worked very quickly and did excellent work. Very friendly and professional, would highly recommend his work

Excellent experience with Tracker shop right from placing order through to installation. Edson the engineer was so polite and professional. Explained everything clearly.
I could not have asked for anything more. Great service

Edson was amazing!! Thank you

Excellent service from Edson Dias. He was very friendly, professional, and went above and beyond what was expected. The installation was completed to a very high standard, and he took the time to make sure everything was working perfectly. It’s rare to find someone who genuinely cares about doing a great job. Highly recommended. Thank you, Edson!

Everything was great except the 4hr time slot, I drive for a living and was worried I wouldn't be in the area when Harvey turned up, but I spoke to him and asked if he could call me when he was 1hr away which he did and I was able to get back to my work in time for him to install it, this was the only issue I had everything else went OK and Harvey was a nice guy too. Would recommend product easy to use after Harvey explained how it worked, also now have piece of mind car secure.

Trackershop gave a first class service ,and I highly recommend them I will definitely use them in the future, my installer was Harvey a young man with a very educated head on his shoulders and would highly recommend you ask for him 👍👍

Edison Dias was quick and a professional technician

I bought a Ghost immobiliser, when they came back to me with the fitting date it was 2 weeks away, unfortunately I was away. I cancelled the order and asked for a refund as I would book it again when I wasn’t travelling. It’s been 19 days and 2 phone calls with no refund. Come on, this is not difficult.

EDIT: I just want a refund now as I was away. That simple, 4 calls over a month, lots of promises. Still no refund - that’s all I want

I required a tracker urgently so I could get insurance for a new vehicle. I was promised someone would contact me with an installation date within 24 hrs. This didnt happen. I foned their installation service and they could not give me a date either as they could not make contact with their fitters. I cancelled my order. I now have telephoned and written emails every week and no one replies to them to organise a refund.
Not a great service if you are in a hurry and need a refund.

The engineer, Edson Dias, arrived on time, was well presented and professional. The installation, both tracker and immobiliser was completed more quickly than I had anticipated - about 2 hours in total. Operation was explained clearly.