Sorry only One star down from top marks because my Sievert Gas pipe never left you guys on the 1 Dec 2025 as scheduled ... I ordered online 4 hours before the cut off time for same d... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I've ordered from them a few times always had items delivered quite quickly. Signed up to their mailing for £5 discount but didn't get it on this purchase hence 4 stars.
Company replied
There was a delay in sending the package apart from that everything was okay item was as described and at a very competitive price
Company replied
Solid service with plenty of notification e-mails telling me the delivery was on its way. Took a week to arrive but that was within the timeframe. For the exceptionally low price I paid, it was worth... See more
Company details
- #24 of 26 best companies in Tools Wholesaler
- #11 of 13 best companies in Construction Machinery and Equipment
- #224 of 242 best companies in Home improvement shop
- #47 of 53 best companies in Plumbers' merchant
- #51 of 53 best companies in Safety and work wear
- #86 of 94 best companies in Tool shop
Written by the company
At Trade Counter Direct, we pride ourselves on being your go-to destination for top-quality tools and accessories. Based in Devon, we offer an extensive range of products from top brands, catering to both professionals and DIY enthusiasts across the UK. Our commitment to competitive prices, excellent customer service and fast delivery ensures that you have the right tools, right when you need them. Experience the convenience of shopping with a reliable and knowledgeable team dedicated to meeting your needs.
Contact info
Yalberton Industrial Estate, TQ4 7QR, Paignton, United Kingdom
- 01803666630
- sales@tradecounterdirect.com
- www.tradecounterdirect.com
3.9
Great
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 19% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very good price
Very good price, very quick delivery. I wasn't sure if I would use the angle jaws but I've already used them loads. Brilliant product, great Novopress quality and superb service from TCD
14 August 2025
Unprompted review
Reply from Trade Counter Direct - TCD
Hi Alister,
Thank you for the brilliant 5-star review! We’re delighted to hear you were impressed with the price, fast delivery, and the quality of your Novopress tool.
It’s great to know the angle jaws turned out to be even more useful than expected — that’s exactly the kind of feedback we love to hear.
We really appreciate your support and look forward to helping again in the future.
— The Select Trade Brands Team
Reply from Trade Counter Direct - TCD
Hi Marguerite,
Thanks for the brilliant 5-star review! We’re so pleased your order arrived quickly, the product was just right, and easy to fit.
We really appreciate your support and look forward to helping again in the future.
— The Select Trade Brands Team
Terrible courier service took 7 days to…
Terrible courier service took 7 days to deliver parcel and when queried with tcd nothing was done and I was left to run after the courier
5 August 2025
Reply from Trade Counter Direct - TCD
Hi Kirsty,
We’re very sorry to hear about your experience with the courier and the delay in receiving your parcel. We understand how frustrating it must have been to wait so long and then feel unsupported in resolving the issue.
While courier performance can sometimes fall short, we take responsibility for ensuring our customers feel looked after throughout the process. We’ll review how your query was handled so we can do better in future.
If there’s anything still unresolved, please reach out to us directly at Select Trade Brands Support support@selecttradebrands.com
and we’ll be happy to help.
Thank you for your feedback — it highlights where we need to improve, and we take it seriously.
— The Select Trade Brands Team
Reply from Trade Counter Direct - TCD
Hi Linda,
Thank you for the great review! We’re really pleased to hear you were happy with our customer service and that your order arrived quickly.
We appreciate your support and look forward to helping again in the future.
— The Select Trade Brands Team
Reply from Trade Counter Direct - TCD
Hi Bryan,
Thanks for the great 5-star review! We’re glad to hear you were happy with the price and that your order arrived promptly.
We appreciate your support and look forward to serving you again.
— The Select Trade Brands Team
All went well
28 July 2025
Reply from Trade Counter Direct - TCD
Hi Elaine,
Thanks for your review — we’re glad to hear everything went well with your order.
If there’s anything we could do to turn that 4 stars into 5 next time, we’d love to hear your thoughts. Your feedback helps us improve.
We appreciate your support and hope to see you again soon.
— The Select Trade Brands Team
Quality product at a competitive price
Quality product at a competitive price, arrived by post in a box and was well packed against damage.
1 August 2025
Reply from Trade Counter Direct - TCD
Hi William,
Thank you for the great review! We’re really pleased to hear you were happy with the quality and value of your order, and that it arrived quickly and well protected.
We appreciate your support and look forward to serving you again in the future.
— The Select Trade Brands Team
Great value, great service!
Very efficient in dealing with an availability issue, ensuring goods were delivered rapidly. Great customer service; also excellent value!
1 August 2025
Reply from Trade Counter Direct - TCD
Hi Michael,
Thank you for the brilliant review! We’re so pleased to hear our team was able to quickly resolve the availability issue and ensure your goods arrived promptly.
It’s great to know you were happy with both our service and our value — we really appreciate your support and look forward to helping again in the future.
— The Select Trade Brands Team
Electricians knives
Purchased some electrical knives.
Promt services and delivered on time
1 August 2025
Reply from Trade Counter Direct - TCD
Hi Mr W,
Thanks for the great review! We’re glad to hear you were happy with your new electrician’s knives and that everything arrived on time.
We appreciate your support and look forward to helping again in the future.
— The Select Trade Brands Team
Good product Delivered on time
22 July 2025
Reply from Trade Counter Direct - TCD
Hi Mr Davies,
Thanks for the great review! We’re really pleased to hear you were happy with the product and that it arrived on time.
We appreciate your support and look forward to serving you again soon.
— The Select Trade Brands Team
Perfect fit and really easy to order
Perfect fit and really easy to order. Delivered in time. Very happy with the replacement door.
28 July 2025
Reply from Trade Counter Direct - TCD
Hi Mike,
Thanks for the fantastic review! We’re so pleased to hear the replacement door was a perfect fit, easy to order, and arrived on time.
We really appreciate your feedback and look forward to helping again in the future.
— The Select Trade Brands Team
This company uses EVRI as their chosen…
This company uses EVRI as their chosen courier. Enough said. EVRI have to be the absolutely WORST courier company in existence. They are called that because EVERY "delivery" I have had from them has failed. Absolute rubbish.
17 July 2025
Reply from Trade Counter Direct - TCD
Hi Jan,
We’re sorry to hear about your negative experience with the courier service. We understand how frustrating failed deliveries can be, and we agree that your order’s journey to you is an important part of the overall service.
While Evri is one of several couriers we use, we take all delivery feedback seriously and will raise this with them to address your concerns. Our goal is to make the whole process — from ordering to receipt — as smooth as possible, and we’re sorry that didn’t happen this time.
If there’s anything still outstanding with your order, please contact us directly at Select Trade Brands Support support@selecttradebrands.com so we can resolve it quickly.
— The Select Trade Brands Team
Reply from Trade Counter Direct - TCD
Hi Simon,
Thanks for the 5-star review! We’re really glad to hear your order arrived quickly and that you were happy with the price.
We appreciate your support and hope to serve you again soon.
— The Select Trade Brands Team
Reply from Trade Counter Direct - TCD
Hi Robert,
Thanks for the fantastic 5-star review! We're really pleased to hear you were happy with both the tools and the service.
We appreciate your support and look forward to helping again soon.
— The Select Trade Brands Team
Reply from Trade Counter Direct - TCD
Hi Philip,
Thanks for your feedback — we're glad to hear you were happy with the product and price!
We appreciate your note about next-day delivery. It's something we're actively reviewing to improve service flexibility, especially for customers who need quicker turnaround.
Thanks again for the helpful input — we hope to offer an even better experience next time.
— The Select Trade Brands Team
Reply from Trade Counter Direct - TCD
Hi Jason,
We’re sorry to hear that the delivery time let you down and that you found the part cheaper elsewhere. That’s not the experience we aim to provide, and we understand your frustration.
We’re constantly reviewing our dispatch processes and pricing to stay competitive and reliable, and your feedback helps us do that.
If there’s ever anything we can do to make it right or assist you in the future, our team is always here at Select Trade Brands Support support@selecttradebrands.com.
— The Select Trade Brands Team
It's a gas meter cover!
Difficult to get excited about a gas meter cover, but it came quickly and was the correct part.
I took the old one off for painting and left it outside on the verge to dry. A kid cycled over it. £60. Best price I could find.
14 July 2025
Reply from Trade Counter Direct - TCD
Hi Keith,
Thanks for the great review — and for the chuckle! We agree — it’s hard to get excited about a gas meter cover… until a kid on a bike makes it a priority!
We’re glad we could get the correct part to you quickly and at the best price. If you ever need anything else (hopefully not bike-proofing!), we’re here to help.
— The Select Trade Brands Team
Super fast delivery just what us…
Super fast delivery just what us tradesmen need and item was at a competitive price.
18 July 2025
Reply from Trade Counter Direct - TCD
Hi John,
Thanks for the brilliant 5-star review! We’re glad we could deliver what tradespeople like you need — fast turnaround and great value.
We appreciate your support and look forward to getting you sorted again whenever you need us.
— The Select Trade Brands Team
Very fast delivery and competitively…
Very fast delivery and competitively priced product in stock
11 July 2025
Reply from Trade Counter Direct - TCD
Hi Helen,
Thank you for the lovely 5-star review! We're really pleased to hear your order arrived quickly and that you found the product competitively priced and in stock.
We appreciate your support and look forward to helping again soon.
— The Select Trade Brands Team
Reply from Trade Counter Direct - TCD
Hi RR,
Thanks so much for the 5-star review! We're glad to hear your order process was smooth and delivery was prompt — just how it should be.
We appreciate your support and hope to serve you again soon.
— The Select Trade Brands Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.