Trade Depot Reviews 

3,648
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 1,949 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent pricing, wide selection of goods, and the benefits of free delivery being offered often., Reviewers are also pleased with the quality of the products and the helpfulness and care shown by the staff during the shopping and delivery process. However, some people mentioned that delivery service can be problematic, with instances of late dispatches, missed delivery appointments, and tracking information being unreliable. Minority reviewers also noted issues such as receiving damaged merchandise upon arrival or facing prolonged delays when waiting for large orders.

What people talk about most

Delivery service

Users describe positive interactions with delivery_service, highlighting prompt service, fast shipping, and... See more

Product

Clients share positive opinions on product quality, availability, and pricing. Consumers consistently... See more

Price

Reviewers highlight positive aspects of price, expressing great satisfaction with affordable and competitive... See more

Service

Customers consistently note positive experiences with service, highlighting prompt delivery, helpful... See more

Staff

People report positive experiences with staff, highlighting their helpful, friendly, and knowledgeable... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Easy to find what I wanted online. The range hood and cook top seem OK quality, although not installed yet. I had confidence as I have been pleased with a previous cooktop oder. The tap wasn't very... See more

Rated 4 out of 5 stars

Trade Depot had the freezer I needed at a great price. The guarantee/warranty is no different than the "high end" brands at a fraction of the price.

Rated 4 out of 5 stars

Delivery was ok, but didnt receive good communication. Product turned up without me knowing it was coming. Pricing is good.

Rated 5 out of 5 stars

Vogue Breeze 9kg heat pump dryer bought online with a Vogue 5kg front loader washing machine. Easy purchase and great communication and follow up when we had any queries. Delivery was great too. Would... See more


Company details

  1. Home improvement shop
  2. Air conditioning store
  3. Bathroom Supply Shop
  4. Hardware Shop
  5. Kitchen supply shop
  6. Refrigerator Shop

Written by the company

Trade Depot was founded with the single mission to provide Kiwis with beautiful and functional home improvement products at affordable prices. Our key product focus is in Bathrooms, Kitchens, Appliances, Laundry, Heat Pumps, Lighting, Tools, Hardware, Plumbing and Electrical.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

4k reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 29% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(3,648)

1,765 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

pleasantly surprised by quality and price

we were in Hamilton for another reason so visited because we were looking for some cabinets. surprised by quality, has definitely improved, lacquer finish, good price and delivery was quicker than the 7-10days they stated.

9 August 2026
Unprompted review
Rated 4 out of 5 stars

Easy to find what I wanted online

Easy to find what I wanted online. The range hood and cook top seem OK quality, although not installed yet. I had confidence as I have been pleased with a previous cooktop oder.
The tap wasn't very good quality and wouldn't order one again

27 July 2026
Unprompted review
Rated 5 out of 5 stars

Recommendation

What made this experience with trade depot was the emails kept me up to date and my product that I purchased one week arrived the following week that was great. Door to door service you can't get better than that I would recommend trade depot to everyone.

21 July 2026
Rated 5 out of 5 stars

Fantastic experience with Trade Depot…

Fantastic experience with Trade Depot Christchurch!

I recently purchased a fridge, washing machine, and dryer, and I couldn’t be happier with both the products and the customer service.

Mandy, Hamish, and Puja were excellent throughout the whole process. A special mention to Puja, who went above and beyond to organise the delivery as quickly as possible and made the whole experience so easy.

The delivery team was also fantastic. If I remember his name correctly, Mr Gurpreet Singh and his colleague were extremely helpful, professional, and careful with the delivery.

It’s not often you come across such a helpful and customer-focused team. Five stars for the products and, especially, for the amazing customer service.

Highly recommended Trade Depot Christchurch!

6 August 2026
Unprompted review
Rated 1 out of 5 stars

This is about delivery

This is about delivery. No delivery updates for about 10 days and the text message for delivery comes 6 minuites before the actual delivery. This is a large item (Dishwasher) and it was lucky I was at home but if there is no one on the address, the delivery driver will just leave the item under the rain. This is a good store but Zero stars for delivery system.

Gave them a call also a couple of times to ensure I am home and the helpdesk gave me several timeframes for the delivery times which were all incorrect.

5 August 2026
Unprompted review
Trade Depot logo

Reply from Trade Depot

Hi Manuel, I'm sorry to hear about your experience, but glad you were home to receive it. We're working on improving how we keep customers updated, and we've raised this with the delivery team to look into properly.

Rated 5 out of 5 stars

Amazing one-stop shop, fantastic staff - Special Shout out to the Hamilton team

The staff were fantastic — helpful and knowledgeable, and even helped load everything into my vehicle after I said I'd be fine on my own. It's truly a one-stop shop, and the range and pricing were great too. The pick-up process was smooth and easy, with no issues at all. I haven't had a single problem with any of my purchases so far.I'm a number one advocate of Trade Depot, and I've had friends and family make purchases based on my recommendation.

29 July 2026
Unprompted review

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