Trade Depot Reviews 

Shockingly bad service over two separate orders.
The tracking information supplied is non existent or blatantly wrong. On the first order a $350 part was damaged, a $50 refund was offered. After two weeks with no updates on the second order, I started chasing things I found my purchase hasn't even been dispatched. Promises about delivery were made, promises were broken. Refund requests have been ignored.
It has been over a month since I made my purchase and I have only got traction from their staff by threatening legal action under the consumer guarantee act.
I still don't have my purchase or a refund though.

trade depot always has well priced products for home handyman and most products better than people imagine

Made my order online but somehow ordered x2. I only wanted one , lady picked up on my order not completed correctly and rang me and put it right. Thank you so much trade depot.

I had a click-and-collect order with Trade Depot and the experience was excellent. My order was prepared and ready for collection when I arrived, making the whole process quick and hassle-free.

The staff were efficient and organised, and everything was exactly as ordered. It was great to be able to collect my items without any waiting around. Fast, accurate, and professional service.

I would definitely use Trade Depot again and highly recommend them. ⭐⭐⭐⭐⭐

Customer service becoming too bad now a days, it was excellent when they were small one store. Now pay the money in one place, collect from other side of the road. Before payment, you are informed that we have plenty stock. When you go other side, we don't have any stock. Go to the store where you paid. You come to the store, same wording, we have plenty stock. But end of the day, you become ping pong ball to them. At one stage, the sales guy, Mr Andy was shouting to the client. It seems going to Trade Depot was a big mistake
Be aware of this store! No customer service at all.

Very happy, does the job well, if it lasts a couple of years great value at 149.00.

Similar experience to many other reviews here. Ordered a dryer on 18 May, same day our old one broke. It showed as in stock in our closest branch, so I hoped delivery wouldn't be too long. Weeks went by (not great with two small children generating truckloads of washing), with the 'estimated delivery date' constantly pushed forward. Finally got a number to call, and was promised it would "be on a truck tomorrow". Surprise: nothing happened. We finally cancelled our order, and were promised a refund within 1-4 working days. Guess what: it's now a week later and still no refund. I suppose now the waiting game begins for that.

They are quite happy to take your money, god only knows what they do afterwards though. Definitely avoid these muppets if you value your sanity. I won't ever order from them again, and nor should you.

Placed an order beginning of May. Received tracking saying would be shipped on 12th May. Nothing arrived, followed up several times and eventually was told it was left off the truck but would be on next run. Was then told again it was left off the truck, and then it just never showed. Finally convinced them to cancel my order, promises of a refund but 2 weeks on nothing and no replies to emails. Shame as previously only had good experiences but clearly something has changed. Won't be using again and will go to Disputes Tribunal if the refund isn't forthcoming I guess.

Refund was issued as noted below in the reply but not by Trade Depot. Afterpay advised Trade Depot also ignored their attempts at contact and issued it for me, not Trade Depot. Glad I used this, otherwise for those waiting contact your bank and they may also be able to do the same.

Affordable prices. Quick assistance. And loaded the product into my car. Lots and lots of options. Love shopping at Trade Depot.

The service

The staff were amazing when I rang altho he was in Auckland but he managed to help me straight away

I shopped at TD for a new fridge/freezer on a Tuesday, and it arrived the following Monday. Staff member was very helpful, and I liked the selection of fridges available. I would shop there again.

Trade Depot has great pricing, an easy to navigate website and a very quick delivery service. I am more than happy with my new washing machine and dryer. Thank you for the wonderful service

TERRIBLE ! WORST CUSTOMER SERVICE EVER. Four months of trying to get the integrated door hinges, that they did not include originally. Having been told that they had been dispatched on May 22nd, to the Christchurch store, and through the online chat today that we can collect them in store, we have driven an hour to collect them, to be told they are not there and there are none in the country.

Fair price
Friendly , Efficient , Helpful Staff who take care of you and your product for you!

Easy online service, quick delivery and a great Fridge Freezer, very quite, plenty of room, no more pulling everything out of the chest freezer to find something. Very happy customer

Easy communication. Good updates quick delivery

Placed an order on the 17th May. Have been checking the status of delivery...nothing scheduled. Reach out to CS, they say they'll get it on the go. Nothing happens. Reach out again and promised delivery tbe next day, saturday 6th june. We receive the text to say, on its way will call 10 mins prior. So saturday we cancel all plans, sit around at home... check the status again and its back to not scheduled for delivery. Reach out to CS again...she promises again, it will be on the next service run. What a joke and a waste of a weekend day.
**Update**
After talking to the chat for the last couple of weeks, with promises of delivery. I called and was told there is no stock. So they were happy to take the money when there was stock, and then never let us know. Very disappointing.
Exactly one month since ordering.

I bought an ice machine that was faulty from trade depot, dealt with Lucy to try and get the issue resolved it’s been 5 months now still no resolution and she just doesn’t email back anymore. Would not recommend dealing with this company.