I'm from germany. I deposited 750€ via voucher to my card. I activated the MAX plan. One day after I deposited the money Transcash is making a charge on my account for 260€ for irregular use. I also... See more
Company replied
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It is a criminal organisation. First I got scammed with tickets by some individuals. But I had some tickets left. So I ordered a credit card. And two bracelets. They only had a French manual. I tried... See more
Company replied
We have 86 thousend clients and if one smallest company like transcash offers ND get fees it's nice to know all company is ready and I am satisfied.. Off course I bay three times fees to destiny but d... See more
Company replied
Had trouble redeeming coupons that I bought on a previous ocassion, but long story short, they managed to help me so that I wasn’t empty handed. Albeit rather difficult to communicate due to their rel... See more
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Company details
About Transcash Mastercard
Written by the company
Le concept Transcash Mastercard®
Cartes et accessoires de paiement prépayés rechargeables acceptés partout dans le monde :
- Sans banque
- Sans engagement
- Sans condition de revenus
- Zéro découvert
Nos produits
La carte de paiement et retrait prépayée rechargeable
4,90€ la carte
Validité 1 an
Rechargeable en espèces dans plus de 30 000 points de vente,
ou par carte bancaire et virement (RIB fourni)
---------------------------------------
Le pack de 2 cartes de paiement et retrait prépayées rechargeables
9,90€ les 2 cartes
Validité 2 ans
Rechargeable en espèces dans plus de 30 000 points de vente,
ou par carte bancaire et virement (RIB fourni)
---------------------------------------
Le pack de bracelets de paiement sans contact Fyve par Transcash
20€ les 2 bracelets + 1 mini-carte Transcash
Validité 2 ans
Etanche et Ajustable
Rechargeable en espèces dans plus de 30 000 points de vente,
ou en ligne par carte bancaire et virement (RIB fourni)
Pourquoi choisir Transcash ?
- Sécurisez l'argent de poche de vos enfants dès 13 ans
- Achetez sur Internet sans exposer vos données bancaires
- Partagez de l'argent instantanément avec un proche ou un ami
- Voyagez sans Cash et payez/retirez dans toutes les devises
- Payez sans carte ni téléphone grâce au bracelet de paiement Fyve
Des service à la carte
- Cartes virtuelles
- Apple Pay & Google Pay™
- Cartes additionnelles à offrir
- Code PIN personnalisable
- Contrôle parental personnalisable
- Application gratuite (iOS et Android)
- Service client 6j/7 (appel non surtaxé)
Contact info
3.9
Great
7k reviews
Asks customers to review
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Reply from Transcash Mastercard
Hello,
Thank you for your feedback and your stars ⭐. We are delighted that you find Transcash convenient 🙏.
Regarding fees, when you top up your card, fees apply. This is because the tobacconist, their wholesaler, and Mastercard® all charge us fees. For your information, they do this for every transaction you make with your cards, and although these services are paid for by us, they remain free for all our customers 😉.
Our team is available to assist you at any time 😉.
By scammers for scammers
This company is basically just in on the scam their users are commiting. Impossible to get the momey back after being scammed, even when vouchers and codes are still unused. While trying to retrive my money they even blocked the voucher, so now the money is locked in their system. They are just waiting me out so they can keep it! Stay as far away from this site as possible.
5 September 2025
Unprompted review
Reply from Transcash Mastercard
Hello,
First of all, you are not a verified reviewer, so we cannot verify your identity or the accuracy of your comments.
Nevertheless, we are sorry to hear about your experience. Transcash cards enable secure transactions, but, as with any prepaid payment method, we cannot intervene in transactions carried out by third parties once the code has been used.
If you believe that your voucher has not been used, our customer service department can review your situation to check the remaining balance and advise you on possible steps to take. We invite you to contact them directly to find a suitable solution.
Our customer service team can be reached at 01 53 88 22 76 Monday through Saturday from 9 a.m. to 8 p.m. or by email at service-client@trans-cash.fr.
charged for atm withdrawals that didn't…
charged for atm withdrawals that didn't work. Worse than a bank
31 August 2025
Unprompted review
Reply from Transcash Mastercard
Hello,
We apologize for your experience.
Please contact our customer service department so we can review your situation and find a solution.
Thank you for your feedback, it helps us improve our services.
Our customer service department can be reached at 01 53 88 22 76 (no surcharge) Monday through Saturday from 9 a.m. to 8 p.m. or by email at service-client@trans-cash.fr.
good app and it is usefull for everyone
29 August 2024
Unprompted review
Reply from Transcash Mastercard
Hello,
Thank you for your ⭐⭐⭐⭐⭐!
A great app that's useful for everyone... we couldn't have summed up Transcash any better: simple, practical, and rechargeable anywhere. In short, a small card that does a big job 😉
Reply from Transcash Mastercard
We are glad to read you love Transcash ❤️
I like everything but want spend more money that 1000 euro limit))
Thank you I like your country and card but prefer have more limits that 1000€)))
8 August 2025
Reply from Transcash Mastercard
Hi, do you speak about the limits to top-up or withdraw? If it is for top-ups you can also load your card by wire transfer or credit card to get to €10 000 per month. If you need to withdraw more than €1,000, you can have several Transcash cards to increase your ceiling.
Do not waste your money with Transcash…
Do not waste your money with these cards! Fisrtly, the number of outlets that actually sell the cards is ridiculously limited, of about 20 retailers that Transcash listed in the City I'm in, only 1 actually sold the credit cards!
Secondly: You pay to add credit to your card (about 10%)! Then you also get charged for taking money out at a cash machine, or for making certain payments.
Thirdly: The customer service is useless. I've sent several messages and have received no reply.
Fourthly: These cards and the purchasing of credit are susceptible to so many scams.
Either use cash or just open up a normal bank account, there is absolutely no benefit to using these card at all. All you're doing is paying Transcash so you can spend your own money.
In reply: You choose which messages you reply to. Your customer services team do not appear to be interested in any messages regarding scams. You provide no safeguards for scams and whilst it would be very easy to trace the owners of scammed cards and credits, you actively choose not to. If anyone needs a credit card - sign up to Starling, Revolut, Wise... professional companies that are far more secure and take less of your cash.
30 July 2025
Unprompted review
Reply from Transcash Mastercard
Hi, we certainly sell our cards in outlets but you can also buy them online anytime you want, free shipping in France.
Secondly: You can top-up your card in various ways that do not imply 10% to pay because you can get your salary and welfare benefits for free or choose credit card and top-ups.
Thirdly : our customer service replies to all emails make sure you check your junk mail. You can contact them by phone or directly through your personal space 'contact' section.
Fourthly: as mentioned you can choose several ways to top-up your card. Top-ups to get in outlets or online are the original way for people with cash to be able to use a card. Unfortunately we have scam cases but our company has implemented prevention messages for people buying top-ups they don't know why.
Have a look at monthly fees and bank charges before you jump to conclusion, our cards help thousands of people that use them on a daily basis or more punctually.
Reply from Transcash Mastercard
Hello,
You mention that “the card is unusable.” We apologize for this situation. The Transcash card must be activated before use, then reloaded via our partners (tobacconists, bank transfer, or credit card). It can then be used for payments and withdrawals, depending on the plan chosen.
If the card remains blocked, please contact our customer service department at 01 53 88 22 76 (no surcharge) Monday through Saturday from 9 a.m. to 8 p.m. or by email at service-client@trans-cash.fr.
Hello
Hello, it's been a week since €95 was sent to my account. Why haven’t you deposited it yet, even though you keep saying it will be deposited within 2 working days? Please transfer the amount to my account.
Thanks .
7 July 2025
Unprompted review
Reply from Transcash Mastercard
Hello,
First of all, you are not a verified reviewer, so we cannot be sure of your identity or the veracity of your comments.
The processing time for a transfer to a Transcash card is 4 working days from receipt of the funds by our services, as indicated in our general terms and conditions. If this time limit is exceeded, please contact our customer service department via your personal space or by telephone to check the status of the transfer.
Our customer service department can be contacted on 01 53 88 22 76 (toll-free) from Monday to Saturday, 9am to 8pm, or by email at service-client@trans-cash.fr.
It was a very prompt response from your…
It was a very prompt response from your team, thanks
22 June 2025
Reply from Transcash Mastercard
Hello,
Fast? That's our middle name!
With Transcash, everything goes fast: express activation, reloads in a flash, and a team that runs faster than a SEPA transfer.
Thanks for the 5 stars, we're aiming for the galaxy! 🌟🌟🌟🌟🌟
Amazing card
18 June 2025
Reply from Transcash Mastercard
Hello Natasha and thank you for your 5 stars 🌟!
“An amazing card”, you say? You're right: our Transcash is a bit like the magic wand of bankless payment: it reloads in a few seconds (or in tobacco/retailer coupons), and hop, you pay or withdraw as with a classic card, without ever risking an overdraft!
I can do all my on line oders with out…
I can do all my on line oders with out any problem.
19 June 2025
Reply from Transcash Mastercard
Hello,
Thank you for your 5 stars! With Transcash, worry-free online shopping is our mission - we take care of everything, from security to simplicity.
So here you are, ready to shop with a clear head, like a VIP of hassle-free payment. See you soon for more cashless adventures!
That's us question what big monopoly country s running coverment don't understood like brain dead invalid s family's kids in bussines.. But transcash support the hard work of trade movement
We have 86 thousend clients and if one smallest company like transcash offers ND get fees it's nice to know all company is ready and I am satisfied.. Off course I bay three times fees to destiny but dosent mean my three client don't know the needs to defend they company s and so I defend mine... IRONHIDE.. SO FEES IS LONG GAME TRADE NOT LIKE young traders belive rich by morning.. Transcash saved Ironhide investment by 100000 $ was great feeling to bay fee's for company who understands global investment and trade needs
30 May 2025
Reply from Transcash Mastercard
Hello,
Thank you for your review.
All the best!
Reply from Transcash Mastercard
Hello,
Your ID must be validated to secure your card and the money on it. This process may take some time. Please check that all your documents have been submitted and are legible.
For assistance, our customer service team is available Monday through Saturday from 9 a.m. to 8 p.m. at 01 53 88 22 76 (no surcharge) or by email at service-client@trans-cash.fr.
Thank you for your patience.
Reply from Transcash Mastercard
Hello,
We are sorry to hear that your Transcash card is not working at the ATM. Our cards are compatible with all ATMs that accept Mastercard. If you are experiencing a problem, it may be due to an exceeded withdrawal limit, a temporary restriction, or a technical issue with the ATM. We invite you to check your limits in your customer area or contact our customer service for personalized assistance.
Our customer service can be reached at 1-855-888-2276 (toll-free) Monday through Saturday from 9 a.m. to 8 p.m. or by email at service-client@trans-cash.fr.
Reply from Transcash Mastercard
Hello Denis,
We are sorry to hear that you did not receive your PIN code and were therefore unable to use your Transcash card.
The PIN code is usually sent by SMS to the telephone number you provided when you registered your card.
If you haven't received it, you can retrieve it by logging into your Transcash customer area, heading “My cards - Manage my cards”, then “PIN management” and choosing “View my PIN” or “Receive my PIN by SMS”.
If you encounter any difficulties, please do not hesitate to contact our customer service department on 01 53 88 22 76 (toll-free) from Monday to Saturday, 9am to 8pm, or by email at service-client@trans-cash.fr.
We hope this information will help you solve your problem quickly.
Reply from Transcash Mastercard
Hello and thank you for these 5 stars shining like a Transcash card! Very nice work?
We can tell you, it's our specialty!
Reply from Transcash Mastercard
Hello Muhammad and thank you for taking the time to leave a review! If your card is not working, it may be a small misunderstanding.
Make sure it's activated and that you're following the correct steps. If the problem persists, our team is here to guide you. I promise, your card hasn't taken a vacation! 😉
Please don't hesitate to contact us for any further assistance. Our customer service team can be reached on 01 53 88 22 76 (toll-free) from Monday to Saturday, 9am to 8pm, or by email at service-client@trans-cash.fr.
Don't forget to check the information on our website: Transcash.fr
Reply from Transcash Mastercard
Hello,
Thank you for your feedback!
Having a bank like Transcash is like having a financial superhero at your fingertips:
- No bank account required,
- No overdraft,
- And a Mastercard® to take you anywhere in the world.
What's more, with our mobile application, you can manage your spending in real time, top up your card in the blink of an eye, and share money with friends and family.
So, ready to upgrade to 5 stars? 😉
Reply from Transcash Mastercard
Bonjour Bru,
Avez vous vérifié le solde de votre compte ? Grâce à Mastercard vous pouvez payer partout, c'est pour cela que nous sommes quelque peu étonnés que vous n'y soyez pas parvenu.
Au cas ou, notre service client est joignable au 01 53 88 22 76 (appel non surtaxé) du lundi au samedi de 9h à 20h ou par email à service-client@trans-cash.fr.
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