BEWARE OF USING TRANSFAST. 1. THEY HAVE POOR CUSTOMER SERVICE 2. THEY HAVE ALWAYS DELAYS IN TRANSACTIONS 3. THEY WONT INFORM THEIR PARTNER FOR ANY TECHNICAL ISSUES OR ENHANCEMENT THAT MAY RES... See more
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They say i didnot pass their initial verification still they charged my account. while other services take half-hour to one day for refunds they said it will appear in my account again in 5- 7 days. I... See more
Company replied
I had 2 accounts set up for payment. One of the accounts got blocked and subsequently deleted from the system without talking to me eventhough both accounts had gone through verification process. I ca... See more
Company replied
Transfast is the most stupid money transfer agency, I hate way you treat your customers, at first you guys blocked my account now I had to go send money through the transfadt agent, while I was sendin... See more
Company replied
Company details
About TRANSFAST
Information provided by various external sources
TRANSFAST Remittance is an international money transfer company serving the needs of the immigrant community.
We have over 25 years of experience providing customers with a reliable and affordable way of sending money to their families and friends.
TRANSFAST is licensed and authorized in multiple jurisdictions around the world. Our proprietary money transfer network includes over 300,000 points of payment in over 90 countries across the Americas, Asia, Africa and Europe.
With TRANSFAST, customers have the power of choice, they can send money online or choose to visit our agent locations. TRANSFAST is committed to providing our customers with value, convenience and service.
TRANSFAST is headquartered in New York City with offices in Canada, United Kingdom, India, Philippines, Mexico and the United Arab Emirates.
Contact info
44 Wall Street, 10005, New York
- 1-888-973-6383
- customersupport@transfast.com
- www.transfast.com
1.0
Bad
3k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Its safe and easy to transfer they…
Its safe and easy to transfer they confirm all the time if its me who is sending the money and how much I am sending so that i would be in safe hands will know something happens without be known. Secured and delivered as per the request time and zero transfer fees for bank account transfer and they give a good rate Compared to other sources.
15 July 2019
Unprompted review
Reply from TRANSFAST
Dear Anish,
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we hope for you to continue using our services.
Thanks,
Your Transfast Team
Transfast actually has representatives…
Transfast actually has representatives available within minutes for chat help unlike other money transfer companies that never even answer emails!
10 July 2019
Unprompted review
Reply from TRANSFAST
Dear Robert Coss,
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we hope for you to continue using our services.
Thanks,
Your Transfast Team
Fast & Reliable !
I am a frequent user of Transfast and it is reliable and fast so far. Will continue to use it for all my transfers..
9 July 2019
Unprompted review
Reply from TRANSFAST
Dear Naveen Alavilli,
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we hope for you to continue using our services.
Thanks,
Your Transfast Team
seamless experience and good UI and app
9 July 2019
Unprompted review
Reply from TRANSFAST
Dear Shivam,
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we hope for you to continue using our services.
Thanks,
Your Transfast Team
I had 2 accounts set up for payment
I had 2 accounts set up for payment. One of the accounts got blocked and subsequently deleted from the system without talking to me eventhough both accounts had gone through verification process. I called account security rep and none wants to talk about it. I got hold of one rep later but I found him very rude and disrespectful.
8 July 2019
Unprompted review
Reply from TRANSFAST
Hi Abdul,
We are sorry if we did not meet your expectations.
Please send your query thru ecomcollection@transfast.com for further assistance.
If you would like to discuss this further, please email feedback@transfast.com. We look forward to hearing from you.
Thanks,
Your Transfast Team
Sending money with Transfast is really…
Sending money with Transfast is really easy, fast and competitive in rates and fees. Love to send money again with Transfast next time! Thanks!
8 July 2019
Unprompted review
Reply from TRANSFAST
Dear Yanthi Penrose,
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we hope for you to continue using our services.
Thanks,
Your Transfast Team
This is by far the most unprofessional…
This is by far the most unprofessional company I have ever had to deal with. Everytime that I had to speak with them they gave me different and, at times, completely opposite answers from what a service rep had given me before. My money was supposed to be available for pickup wasn't at the location selected and no one could tell me where it really went. Unbelievable. If you have lots of patience and time to waste, by all means use this service.
7 July 2019
Unprompted review
Reply from TRANSFAST
Hi C D Smith,
We are sorry if we did not meet your expectations.
Please provide your transaction # so we can look into your issue.
If you would like to discuss this further, please email feedback@transfast.com. We look forward to hearing from you.
Thanks,
Your Transfast Team
My transaction
My transaction, though urgent, was not allowed to go through. There was no reason provided other than to provide some documentation, which I had previously sent
5 July 2019
Unprompted review
Reply from TRANSFAST
Hi Maikl,
We are sorry if we did not meet your expectations.
Please provide your transaction # so we can look into your issue.
If you would like to discuss this further, please email feedback@transfast.com. We look forward to hearing from you.
Thanks,
Your Transfast Team
I don't like their service as they have…
I don't like their service as they have written in bold letters that transfast deliver money between 3-5 days and it always take 5 days. Never took 3 or 4 days. So its better if they change it to fix 5 days only.I have done transaction more than 40 times and never ever seen even for a single time that it took less than 5 days.
3 July 2019
Unprompted review
Reply from TRANSFAST
Hi Sahil,
We are sorry if we did not meet your expectations.
You can select either Value + (which takes 3-5 Business days) or Fastrack (which takes within 24 hours) product delivery before making a transaction.
If you would like to discuss this further, please email feedback@transfast.com. We look forward to hearing from you.
Thanks,
Your Transfast Team
Superb...!
Superb...!
TRANSFAST has a tie up with SBI for transfer of funds to India. I feel secure.
I have not checked,but I think their conversion rates are very competive.
2 July 2019
Unprompted review
Reply from TRANSFAST
Dear M P Singh,
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we hope for you to continue using our services.
Thanks,
Your Transfast Team
Worst customer service ever
Worst customer service ever. They treat you like if you r doing a crime sending money to your loves one. Even after all confirmation they take forever to release funds.
I won’t use Transfast even for free.
2 July 2019
Unprompted review
Reply from TRANSFAST
Hi Khan,
We are sorry if we did not meet your expectations.
Please provide your transaction # so we can look into your issue.
If you would like to discuss this further, please email feedback@transfast.com. We look forward to hearing from you.
Thanks,
Your Transfast Team
Better Rates
I have been using Transfast for a few years now, I also have experience using other money transfer companies and I would rate Transfast as No. 1 when it comes to combination of exchange rates+ time taken to deposit.
Abhishek
1 July 2019
Unprompted review
Reply from TRANSFAST
Dear Abhishek Bothra,
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we hope for you to continue using our services.
Thanks,
Your Transfast Team
Using Transfast over 3 year now
Using Transfast over 3 year now , best rates and excellent service.
30 June 2019
Unprompted review
Reply from TRANSFAST
Dear subhakar nalluru,
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we hope for you to continue using our services.
Thanks,
Your Transfast Team
Reply from TRANSFAST
Dear Lisa,
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we hope for you to continue using our services.
Thanks,
Your Transfast Team
Transfast sucks
Transfast sucks. I’ve used them couple of times and this time they took money out of my account and didn’t send it to the person. Then they email that my transaction is canceled and also blocked my from using Transfast in future. They did not even tell me the reason why they canceled the transaction or closed my account completely.
I’ve always sent funds to my family members so not sure what’s going on with them. Never again on transfast.
28 June 2019
Unprompted review
Reply from TRANSFAST
Hi Yash,
We are sorry if we did not meet your expectations.
Upon checking your transaction, We were unable to authenticate your Transfast account.
If you would like to discuss this further, please email feedback@transfast.com. We look forward to hearing from you.
Thanks,
Your Transfast Team
Best way to send money
Best way to send money. Some of my transactions failed even my account was verified. Need to check why this happening.
27 June 2019
Unprompted review
Reply from TRANSFAST
Dear Jashwant Brar,
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we hope for you to continue using our services.
Thanks,
Your Transfast Team
Average..
Average... because of time it takes for transfer.
Exchange rates are also ok, but not great
27 June 2019
Unprompted review
Reply from TRANSFAST
Dear MA,
Thank you for your review.
We'll make sure to fix and improve everything in order to provide a better service to our valued customer like you.
Thanks,
Your Transfast Team
Good rates, but no cigar
Good rates. Timely delivery of funds for last three years. However, like other money transfer companies, Transfast does not seem to provide any promos or offers. They also do not give an adequate response when you talk about it.
21 June 2019
Unprompted review
Reply from TRANSFAST
Dear Siddharth Kulkarni,
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we hope for you to continue using our services.
Thanks,
Your Transfast Team
Thanks so very much for the great…
Thanks so very much for the great service and customer service , and also ensuring that my transfers are safe and delivered on time.
21 June 2019
Unprompted review
Reply from TRANSFAST
Dear Lillie,
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we hope for you to continue using our services.
Thanks,
Your Transfast Team
Account was closed with no valid…
Account was closed with no valid explanation. No information on which part of the verification process failed has provided. Just took all my personal information and closed account in a couple of days without any valid explanation. I was not provided any option to submit any docs as proof so I can get past the verification. Was just told that I cannot use transfast ever again and use some other remittance company by customer rep. Just a total waste of time.
Transaction ID # 33TF694737735
----------------------
What do you mean you were not able to authenticate my account ? Anything wrong from my end or fault at your end ?
21 June 2019
Unprompted review
Reply from TRANSFAST
Hi Bob,
We are sorry if we did not meet your expectations.
Upon checking your transaction, We were unable to authenticate your Transfast account.
If you would like to discuss this further, please email feedback@transfast.com. We look forward to hearing from you.
Thanks,
Your Transfast Team
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