Transglobal Express Reviews 

Customer service with transglobal is excellent! I have been using Transglobal for many years now and I find them to have excellent services. The customer service advisors are especially helpful polite friendly and knowledgeable. I shall continue to use their great services

We strongly advise other businesses, especially new or small businesses, to be extremely careful when booking with Transglobal Express.

We have now experienced repeated “size/weight variance” surcharge invoices after shipments have already been booked. In our latest case, they claimed the shipment had a “chargeable weight” of 230.88kg instead of the 145.37kg stated and raised an extra invoice for £94.90.

The problem is that we manually measure and weigh our shipments before booking. Because we have seen this issue before, we even add extra margin to the dimensions and weight before submitting the booking. Despite that, we still received another unexplained additional charge.

In our opinion, this is a very concerning pattern. It feels like a system where customers are hit with extra charges after the booking, and many businesses may simply pay because they do not have records or do not want the stress of disputing it.

We have formally rejected the invoice and asked them to provide full evidence, including the actual dimensions they claim were measured, the actual weight, the method of measurement, the depot details, calibration evidence, and how they calculated the alleged chargeable weight. Until proper evidence is provided, we do not accept the charge.

Our advice to other businesses is simple: take photos, record your measurements, weigh everything, keep evidence, and do not blindly accept post-booking surcharge invoices without proof.

Based on our experience, we do not trust this charging practice and would not recommend Transglobal Express to any business that wants transparent, reliable, and evidence-based billing.

Prompt reply.

Extremely disappointed with this service.
They lost a valuable package of mine.
Didn't offer a refund or any compensation for the lost goods.
Would definitely not use this service

Unfortunately, I am not satisfied with the way this matter has been handled. This is now the second consecutive shipment that has gone missing from your side, causing serious disruption to our production schedule. These repeated incidents are unacceptable and are having a direct impact on our business operations.
We asked the contact details of the appropriate manager or higher-level department so that we can discuss this matter directly and ensure steps are taken to prevent this from happening again by email sa well as through telephone also but not yet responded

I like the quick answer but I still can not identify the delivery problem because no clear mention of the company in charge Yesterday I finaly received my book! Thus this not necessary anymore!

Ayisha has gone above and beyond to help me with a big order. The team are always great. 5 stars!

From the MAGIC team

Problems getting paperwork but sorted out promptly by customer serviced

Emily and the team are great. Polite, professional, fast and efficient when trying to help. We use them every day for our parcels. Five stars.

I've been using Transglobal Express for quite a while now, and overall my experience has been very positive. Like with any shipping service that involves multiple third parties, there have been the occasional hiccups, but nothing unexpected.

I recently had an issue with a shipment to Canada, and the Transglobal Express customer service team handled it promptly, keeping me updated throughout the process. I'd especially like to thank Nicole for the time and effort she put into resolving the issue. She followed up as promised with regular phone calls to keep me informed, which I really appreciated. Excellent customer service and a great example of going the extra mile.

The package was damaged during shipment. Not your fault I understand, but the courier company. Still waiting for a satisfactory resolution.

One of the few companies where you speak with a human who actually makes an effort to then sort out any issues you may have encountered with your courier

We have used Transglobal Express for years and they have always been good. But have shipped parcels through DHL - failure to collect from 2 locations, missing parcels, failure to deliver. We have complained a lot to Transglobal and are being passed around in circles not getting any resolution or timelines. We spend a fortune via Transglobal and they can't even be bothered to pick up the phone. Very unhappy customer.

Shipment collected on Tuesday at lunchtime, delivered to Hamburg Thursday before 8.00am.
Exceptional service.

Experience was good. Easy collection booking online and driver kept me informed and arrived on time.

Very happy, nice communicated and fast service

As always able to do quickly by phone and the collection was prompt next day - lovely driver who explained everything regarding labels at depot.
Collected on a Friday for Toronto and arrived exactly one week later as foreseen. Can’t wait to spread the word again for Transglobal (half the price of the Post Office and no long queues). Well done!!

Nikki was extremely helpful and answer all my questions. She also took extra mile to advise what to do next as our parcel stacked at international Customs. Super great customer service! Thank you Nikki!