Whilst waiting to be connected, 10 mins, rather excessive I thought, I read some of the feed back on Trustpilot where it appeared Belle was the only person answering calls! She then answered mine! And... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
As a sceptic I thought ringing Transparent Telecom would be painful but to my surprise Elle was very helpful. Provided me with helpful advice in order to reduce my bills stripping out services tha... See more
I had to ring regarding my muns phone. Shecwascwithout a phone from 23rd March till 2ndcApril and when we got bill she was also charged for mobile calls which when she changed to the new contract were... See more
Ryan is very professional and friendly. The absolute best! Ryan dealt with our landline problem very quickly. Openreach were called to investigate the fault that their engineer did and he repaired... See more
Company details
Information provided by various external sources
Keeping the UK connected for all your telecommunication needs...
Contact info
4a Castle View Mews, Castle Hill, ME1 1LA, Kent, United Kingdom
- 0330 122 9978
- www.transparenttelecom.co.uk
4.6
Excellent
1k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy and prompt service
30 August 2024
Ruby was very friendly and…
Ruby was very friendly and understanding of my problem. Is going to try her best to get the problem resolved by talking to her technical team. I have always had pleasant conversation with anybody I have spoken to there and they have always done their best and eventually got any problems resolved.
15 August 2024
Unprompted review
Liana was very polite and helpful she…
Liana was very polite and helpful she swiftly guided me through my transaction a very nice lady many thanks
19 August 2024
exellent service very helpful with any…
exellent service very helpful with any problems polite and respectful to customers
14 August 2024
Sophie was easy to talk to and resolved…
Sophie was easy to talk to and resolved the issue easily
18 July 2024
Unprompted review
The customer service agent I spoke with…
The customer service agent I spoke with was very helpful. 5 stars!
12 August 2024
Unprompted review
Liana listened to me and took…
Liana listened to me and took appropriate action to resolve the problem
18 July 2024
Loss of landline!
Ryan is very professional and friendly. The absolute best!
Ryan dealt with our landline problem very quickly. Openreach were called to investigate the fault that their engineer did and he repaired it.
Ryan then called us to check that our landline was in full working oder. Brilliant job!
12 July 2024
Unprompted review
Thank you Ellie for your help with my…
Thank you Ellie for your help with my query yesterday .
Thank you for double checking my query with one of your colleagues and pointing me to where I should go with things.
Also find that TT answer calls quickly
4 July 2024
Keep it civil and friendly
Made welcome on the phone, and the member of staff was so helpful.
3 July 2024
Fault reported and fixed within 48hrs.
3 July 2024
Unprompted review
Great service
Spoke to Ellie who helped me with all my questions regarding my bill and also reassured me about the new digital upgrade that is going to happen which helped put my mind at ease
19 June 2024
Unprompted review
When transferring over from Transparent…
When transferring over from Transparent they were helpful and kind, some companies make leaving them a real hassle but Transparent ensured it was simple and painless
19 June 2024
Unprompted review
Excellent customer service
I received excellent customer service from Ellie in regard to my fathers account with transparent telecom. She’s an asset to the company!
17 June 2024
Unprompted review
I was listened to and the receptionist…
I was listened to and the receptionist was extremely helpful and understanding
14 June 2024
Unprompted review
Answered my question with empathy &…
Answered my question with empathy & professionalism.Happy with the result.
11 June 2024
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.