THIS MONEY TRANSFER COMPANY IS A FRAUD!!! THEY ARE PROFESSIONAL SCAMMERS. SINCE May 2024,i ordered a money transfer which was never processed. I contacted customer service and they started giving all... See more
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I used Tranzfar to send money to staff last week. I have emailed regarding multiple transfers. They have completely ignored my emails. I called yesterday and was told they are facing technical issues... See more
Company replied
If there are option for no star, I would have chosen it! This organisation is fraudulent. I initiated a transaction on the 12th of July 2024. Up till today the remittance has not been received b... See more
Company replied
I am owed a total of £450 from this fugitive of a business and yesterday they paid £100 into my account after promising me that they would prioritise my payments, but failed. I would advice any... See more
Company replied
Company details
Written by the company
Tranzfar is a financial technology company with interests across remittance, digital banking and payments infrastructure. Tranzfar aims to be a world leading provider of banking and payment services, offering its users a fast, reliable and customer friendly service online through its website and mobile application. Our services includes; International money transfer across 100 Countries, Multi-Currency Banking, Affiliate marketing to earn money, Health Insurance(Nigeria), Airtime Purchase(Nigeria). Lowest transaction fee from £0.44 and great exchange rate guaranteed.
Contact info
1 Canada Square, E14 5AA, London, United Kingdom
- 02045323034
- ask@tranzfar.com
- www.tranzfar.com
2.0
Poor
580 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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This is a great app
This is a great app, since I have been using it, I have no difficulty.
It is very easy and very fast with its transfer. Love using it.
14 September 2022
Unprompted review
Reply from Tranzfar
With every new app version, we are introducing new features and improving existing ones. We are sure that your feedback will only help us improve further.
Very smooth and instantaneous tranzfar…
Very smooth and instantaneous tranzfar from UK to a Nigeria based account. Saved lots of time at a time when my credit cards didn't work. Definitely worth downloading the app!
26 August 2022
Unprompted review
Reply from Tranzfar
We're always working hard to improve the app. Thanks for your download and feedback.
It is an efficient and quick service…
It is an efficient and quick service service. Guaranteed.
12 September 2022
Unprompted review
Reply from Tranzfar
We're always working hard to improve the app. Thanks for your download and feedback.
Tranzfer is just fantastic
14 September 2022
Unprompted review
Reply from Tranzfar
We're always working hard to improve the app. Thanks for your download and feedback.
Excellent and reliable best transfer…
Excellent and reliable best transfer app ever
8 June 2022
Unprompted review
Reply from Tranzfar
We're always working hard to improve the app. Thanks for your download and feedback.
The exchange rate can be improved on
14 September 2022
Unprompted review
Reply from Tranzfar
We're always working hard to improve the app. Thanks for your download and feedback.
Only the truth.
Thanks for reading this customer review.
Tranzfar had a few issues with the conversion fee in pounds but I sent an email to them and they adjusted it to a very reasonable price within 2 weeks. I recently sent money on September 14th 2022 at about 12 AM to 12 30 AM. Money got to it's final destination to me within 5 minutes, it was so fast it scared me a bit. I guess that less people awake, so the network was not congested. Tranzfar should keep on monitoring the conversion rate to give their customers and themselves a fair price.
Overall I rate Tranzfar 4.5/5 stars. Well done Tranzfar Team.
14 September 2022
Unprompted review
Reply from Tranzfar
We're always working hard to improve the app. Thanks for your download and feedback.
Reply from Tranzfar
We're always working hard to improve the app. Thanks for your download and feedback.
My experience with TranzFar has been…
My experience with TranzFar has been excellent, and most remittances are delivered within a couple of minutes. Unfortunately the network issues with Nigerian banks at the other end sometimes cause delays, but I’ve found the Tranzfar team to be helpful and responsive in helping to resolve when these happen. The reassuring thing is your money cannot be lost.
18 May 2022
Unprompted review
Reply from Tranzfar
We're always working hard to improve the app. Thanks for your download and feedback.
Do not use
Do not use. I did a transfer since the 2nd of September today is the 6th and my transfer is still not remitted. They are not picking calls even though they claim to be 24hrs and not replying email either. Avoid like plague
6 September 2022
Unprompted review
Reply from Tranzfar
Dear Customer,
Thank you for choosing Tranzfar.
We wanted to let you know that our service has been fully restored following disruptions experienced in the last few days.
We sincerely apologize to you and your recipients for the extended delay to your transactions between 02/09/2022 and 06/09/2022 and for any inconvenience caused. Tranzfar's partner bank, responsible for the delivery of naira to recipient accounts was faced with severe network issues. As a result, transactions were queued but not delivered to your recipient on time.
We understand you depended on us to deliver your transactions in a timely fashion. We also understand every transaction sent is crucial, be it to family back home or to pay for services, and deeply regret we failed to deliver the high standard that you have come to expect from Tranzfar.
We have treated this matter with the utmost importance. Once it was discovered, we took appropriate measures to ensure it will not happen again in the future.
We appreciate your patience with us as we better our service. We are confident your next experience with us will meet your expectations.
Please download our latest IOS and Android apps for a seamless transaction experience.
Send money now! at https://www.tranzfar.com/
Invite your friends and family to use Tranzfar and get rewarded!: https://secure.tranzfar.com/referrals
sent money since Friday night and this…
sent money since Friday night and this is monday night and money yet to be paid. sad sad sad!!!!!!
2 September 2022
Unprompted review
Reply from Tranzfar
Dear Customer,
Thank you for choosing Tranzfar.
We wanted to let you know that our service has been fully restored following disruptions experienced in the last few days.
We sincerely apologize to you and your recipients for the extended delay to your transactions between 02/09/2022 and 06/09/2022 and for any inconvenience caused. Tranzfar's partner bank, responsible for the delivery of naira to recipient accounts was faced with severe network issues. As a result, transactions were queued but not delivered to your recipient on time.
We understand you depended on us to deliver your transactions in a timely fashion. We also understand every transaction sent is crucial, be it to family back home or to pay for services, and deeply regret we failed to deliver the high standard that you have come to expect from Tranzfar.
We have treated this matter with the utmost importance. Once it was discovered, we took appropriate measures to ensure it will not happen again in the future.
We appreciate your patience with us as we better our service. We are confident your next experience with us will meet your expectations.
Please download our latest IOS and Android apps for a seamless transaction experience.
Send money now! at https://www.tranzfar.com/
Invite your friends and family to use Tranzfar and get rewarded!: https://secure.tranzfar.com/referrals
I have used this app several times…
Appalling and a disgrace - I have used this app several times however I am disappointed with the services I received today. There was a family emergency and I transferred money for this emergency early this morning, my UK bank has been debited but the beneficiary account is yet to receive the funds. This is appalling and a disgrace! I called the customer service and was there was no one available to pick the call - unbelievable!! I will not be using this app again!!!
5 September 2022
Unprompted review
Reply from Tranzfar
Dear Customer,
Thank you for choosing Tranzfar.
We wanted to let you know that our service has been fully restored following disruptions experienced in the last few days.
We sincerely apologize to you and your recipients for the extended delay to your transactions between 02/09/2022 and 06/09/2022 and for any inconvenience caused. Tranzfar's partner bank, responsible for the delivery of naira to recipient accounts was faced with severe network issues. As a result, transactions were queued but not delivered to your recipient on time.
We understand you depended on us to deliver your transactions in a timely fashion. We also understand every transaction sent is crucial, be it to family back home or to pay for services, and deeply regret we failed to deliver the high standard that you have come to expect from Tranzfar.
We have treated this matter with the utmost importance. Once it was discovered, we took appropriate measures to ensure it will not happen again in the future.
We appreciate your patience with us as we better our service. We are confident your next experience with us will meet your expectations.
Please download our latest IOS and Android apps for a seamless transaction experience.
Send money now! at https://www.tranzfar.com/
Invite your friends and family to use Tranzfar and get rewarded!: https://secure.tranzfar.com/referrals
Delivery delays .
The app was fine, but they always delay the payment delivery to the recipient.
They said that weekend delivery takes upto 24 hours, but the don't deliver even after 24 hours.
I am saying goodbye to them.
21 August 2022
Unprompted review
Reply from Tranzfar
We can see your transaction has been delivered to your recipient.
I am not happy with the customer…
I am not happy with the customer service and with the system as a whole. Someone should be able to reverse/ cancel an order done by mistake within 2 minutes as my bank initially blocked the initial order/ bank card thinking it was a fraud site. Having done it the second time and now called my bank and passed the security checks before the 2 blocked transactions were released even though I only need one. I panic/ called the customer service as I have overdrawn and support. I call the customer service, and the lady said they can help, my bank said I should call tranzfar to reverse or give me their code to be able to reverse one transaction by my bank. That was my predicament and I was charged £10 for overdrawn daily until I get it sorted after 5 days.
17 June 2022
Unprompted review
Reply from Tranzfar
Dear customer,
Please note our transactions are in some cases completed in as little as 1 minute. It is also important to know transactions require validation twice on the customer side prior to going through to avoid "mistakes" in the first instance.
Excellent service
26 May 2022
Unprompted review
Reply from Tranzfar
Thank you for taking time to share your positive experience and leaving a 5 star review.
Customer satisfaction is our top most priority.
Should you have any questions regarding transactions, or for general enquiries please contact our customer service team by email at ask@Tranzfar.com, or 24/7 on +442045323034
Kind regards,
Tranzfar Team
For now the transfer system is very…
For now the transfer system is very good, fast and the delivery system is superb.Thanks for this excellent performances
26 May 2022
Unprompted review
Reply from Tranzfar
Thank you for taking time to share your positive experience and leaving a 5 star review.
Customer satisfaction is our top most priority.
Should you have any questions regarding transactions, or for general enquiries please contact our customer service team by email at ask@Tranzfar.com, or 24/7 on +442045323034
Kind regards,
Tranzfar Team
Reply from Tranzfar
Hi Mr Knight,
We are sorry to hear you are unable to unsubscribe from our mailing list.
A member of the team will reach out to you shortly to assist you.
Kind regards,
Tranzfar Team !
Reply from Tranzfar
Thank you for taking time to share your positive experience and leaving a 5 star review.
Customer satisfaction is our top most priority.
Should you have any questions regarding transactions, or for general enquiries please contact our customer service team by email at ask@Tranzfar.com, or 24/7 on +442045323034
Kind regards,
Tranzfar Team
Have used for nearly a year now and…
Have used for nearly a year now and have had no problems, always good rates, transfer time is good, customer services is good, i have nothing negative to say from my experiences from using them
6 April 2022
Unprompted review
Reply from Tranzfar
Thank you for taking time to share your positive experience and leaving a 5 star review.
Customer satisfaction is our top most priority.
Should you have any questions regarding transactions, or for general enquiries please contact our customer service team by email at ask@Tranzfar.com, or 24/7 on +442045323034
Kind regards,
Tranzfar Team
Initially there was problems…
Initially there was problems transferring money over the period of time, they have greatly improved, Great transfer excellent no problem, happy with them
6 April 2022
Unprompted review
Reply from Tranzfar
Thank you for taking time to share your positive experience and leaving a 5 star review.
Customer satisfaction is our top most priority.
Should you have any questions regarding transactions, or for general enquiries please contact our customer service team by email at ask@Tranzfar.com, or 24/7 on +442045323034
Kind regards,
Tranzfar Team
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