To be honest, found the website difficulty to navigate and had trouble paying but had a great phone call from Paul (PW2) today who was so helpful and kind. A lovely conversation, tips on where we are... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I found the website difficult to navigate and had problems using my gift card. After calling, the agent was welcoming, friendly and very helpful in assisting to find an alternative hotel when my chos... See more
Company replied
Spoke with Paul (reference PW2) today to book a family holiday for next year. He made the experience so easy and was such a lovely person. At the end I ended up with exactly the holiday I wanted and P... See more
Company replied
Paul W. was an absolute legend in making our process so smooth and simple to understand and so much more exciting to travel to our destination. He is an amazing person who has offered us a lot of g... See more
Company replied
Company details
Information provided by various external sources
Inspire is an ABTA licensed travel agency and tour operator based in Bramhall, Cheshire. As an ABTA license holder, we are able to offer both package holidays from the most well-known and trusted travel providers in the UK and Europe as well as dynamically packaging and tailor-making trips for our customers.
Contact info
19-21 Ack Lane East, SK7 2BE, Stockport, United Kingdom
- 0161 440 6620
- info@inspireemail.co.uk
- www.travelbyinspire.co.uk
4.2
Great
2k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 48 hours
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Lack of data security and hassle
Previously thought this company was a scam. Its not a scam but its also not alot better. I wanted to book a party of 8 to dumfries in mid august. The price with one click directly to park dean was £479 (for one gold caravan). I had to phone up inspire and get them to run the same search to find the caravan I wanted - seems like a lot of extra fuss for an already easy process. But they will charge you the best part of £100 more for getting the same holiday. I wanted two gold caravans nearby each other. I went through the booking and at the end when it was all booked I was then told I had paid for 1 gold and 1 silver caravan, which is not what i asked for or was informed I was paying for. They also suggested Icould try to get them close to one another when I checked in (because theres always a lot of space at holiday parks in peak season). But as my inspire credit was non refundable I was trapped with dealing with them. So a week before my holiday I got emails with my name but another customers details (address and booking details etc) for a different caravan a week before mine, in norfolk! 3 phone calls and a hour later I was told to ignore it and my booking was fine. I was never given booking in details for me holiday. After a 5 hr car journey to my holiday I discovered theh had no booking for my name, address or email. 20 minutes of trying to call inspire and I couldn't get an answer. Two terminated/dropped calls and the thirs didnt understand what I wanted, sent me off into an endless options loop . Luckily some great detective work from staff locally found my booking in a random asian females name with a different address. So forget the data protection or customer privacy. Pay through the nose, for a worse service and be prepared for a lot of extra hassle, time and worry
10 August 2026
Unprompted review
Reply from Inspire
Hi Nic,
Thank you for taking the time to share your feedback. We’re very sorry to hear about the issues you experienced with your booking and the frustration this caused, particularly after such a long journey.
We take your concerns regarding the accommodation, communication and booking information very seriously and would like the opportunity to investigate what happened.
Please contact our Fulfilment Team at fulfilment@travelbyinspire.co.uk with your booking details so we can look into this further and assist you directly.
Thank you again for bringing this to our attention.
Kindest wishes Inspire
Paul Warrington provided excellent…
Paul Warrington provided excellent customer service. He was very quick replying by both email and phone.
Paul even phoned me out of hours to help rectify one of my travel booking plans with his agency.
I have led a business unit with customer service teams reporting into me. This employee ticked all the boxes.
15 August 2026
Unprompted review
Reply from Inspire
Thank you, Ian, for taking the time to leave such a wonderful review. We’re delighted to hear that Paul provided excellent customer service and went above and beyond to help resolve your travel arrangements, even out of hours.
Your comments mean a great deal to us, especially given your own experience leading customer service teams. We’ll be sure to share your kind words with Paul and the team.
Thank you again for choosing us.
Paul was ⭐️⭐️⭐️⭐️⭐️⭐️⭐️
Paul was friendly, helpful and very knowledgeable. Gave me great advice about my destination and went above and beyond. Give this man a bonus⭐️⭐️⭐️⭐️⭐️
14 August 2026
Unprompted review
Reply from Inspire
Hi Yvonne,
Thank you so much for your fantastic review! We’re delighted to hear that Paul was friendly, helpful and knowledgeable, and that his advice helped make your travel planning even easier.
We couldn’t agree more that going above and beyond deserves recognition! We’ll be sure to share your lovely feedback with Paul he’ll be thrilled to know his efforts were appreciated.
Thank you again for your kind words!
Just had a very pleasant phone call…
Just had a very pleasant phone call with the advisor named Julie Newsam. She was wonderful and very informative and she made my day by making the booking very easy and more than I thought I was going to get. I appreciate her being kind and patient with my indecisiveness.
14 August 2026
Unprompted review
Reply from Inspire
Hi Beatrice thank you so much for your wonderful review, we are delighted to hear that Julie was so kind, patient and informative, and made your booking experience so easy. It’s lovely to know she was able to help you find more than you expected and make your day in the process, We’ll be sure to pass your kind words on to Julie. We hope you have an amazing trip
PW2 Jo & Martyn Adams…
With initial difficulties and misunderstanding for this booking, Paul (PW2) from Inspire Travel, was extremely helpful and completed the booking for us over the phone. Paul has a really friendly and helpful telephone manner, pleasure to speak to him. Thank you
14 August 2026
Unprompted review
Reply from Inspire
Thank you so much for taking the time to share your experience. We’re sorry to hear there were some initial difficulties, but we’re delighted that Paul was able to step in and make the booking process easier for you. It’s wonderful to hear that you found him friendly, helpful and a pleasure to speak to, Thank you for choosing Inspire Travel.
Paul was an amazing help on booking our…
Pw2
Paul was an amazing help on booking our trip 😃 thanks Paul!
14 August 2026
Unprompted review
Reply from Inspire
Thank you Nicole so much for your lovely 5-star review! We’re delighted to hear that Paul was such a great help with booking your trip.
Paul was very helpful
Paul was very helpful. I had to change my booking and he made it so easy for me. Thank you, Paul
12 August 2026
Unprompted review
Reply from Inspire
Thank you for your lovely review Tracey We’re so pleased to hear that Paul was able to make changing your booking so easy and stress-free. We’ll be sure to pass on your kind words to him. We hope you have a fantastic holiday
Really easy to book through by phone
Really easy to book through by phone. Spoke to Paul PW2 who was very friendly and polite. We already knew which holiday we wanted to book and Paul was quick and professional which made it easier. Overall a good experience.
12 August 2026
Unprompted review
Reply from Inspire
Hi Nicola Thank you so much for your 5-star review! We’re delighted to hear that Paul was friendly, polite and professional, and made the booking process so quick and easy for you. We hope you have a fantastic holiday and a wonderful time away!
One4All - all for one!
I had three One4All gift cards and it was very complicated paying for the trip, but Paul was incredibly patient and helpful. Very impressed by the service. Looking forward to my trip, which is also a great deal!
12 August 2026
Unprompted review
Reply from Inspire
Thank you so much for your lovely review! We’re delighted to hear that Paul was so patient and helpful, especially with the One4all gift cards. We’ll be sure to pass on your kind words to him. We’re thrilled you found such a great deal and hope you have an absolutely fantastic trip!
Very efficient and customer friendly
Very efficient and customer friendly
11 August 2026
Unprompted review
Reply from Inspire
Thank you so much for your lovely review! We’re delighted to hear that you found our service efficient and customer-friendly. We really appreciate you taking the time to share your feedback and hope to assist you again in the future
Be aware that this Travel Agency that…
Be aware that this Travel Agency that specialises in providing holiday for children with disabilities sells you extremely overpriced holidays! Triple or even more the price of you book directly. This people take advantage of
People with disabilities with the excuse that they have administration fees. Disgraceful and complete lack of empathy and humanity.
10 August 2026
Unprompted review
Reply from Inspire
Hi Teodora,
Thank you for taking the time to share your feedback. We’re sorry to hear that you were unhappy with the cost of your holiday and appreciate that you may have felt frustrated by the overall price.
We would, however, like to address your comments This is certainly not our intention or the way we operate. We take supporting families and individuals with additional needs very seriously and aim to provide a helpful and supportive service throughout the booking process.
Our administration fee is clearly outlined in our terms and conditions and is charged for the administration, booking and support services we provide. These terms are available for customers to review before proceeding with their booking.
As a travel agent, we also do not necessarily receive or have access to the same prices offered when booking directly with suppliers, so our prices can differ from those available online.
We’re sorry that your experience has left you feeling this way, but we hope this clarifies that our fees and pricing are not intended to take advantage of our customers, and that the administration fee is clearly communicated as part of our terms and conditions.
Kindest wishes
Inspire
Awful booking experience and Inspire…
Awful booking experience and Inspire take around 20% commissions fees from any vouchers you have. Don't touch them. If your employers offers you vouchers benefits, go somewhere else! If you want to book a flight or hotels...Go direct. Avoid this company or you'll be out of pocket.
10 August 2026
Unprompted review
Reply from Inspire
We’re sorry to hear that your booking experience left you feeling this way. We’d like to reassure you that we are a genuine travel agent, and the suggestion that we simply “take” 20% of your vouchers isn’t an accurate reflection of how our voucher and booking process works.
As a travel agent, our prices can sometimes differ from those available when booking directly with airlines, hotels or other suppliers, as we don’t always have access to the same direct promotions or rates. This can also work both ways, with our rates sometimes being more competitive than booking direct.
Our vouchers can be redeemed against eligible bookings with us, with the added benefit of our support before, during and after your travel.
We’d really appreciate the opportunity to look into your specific booking and explain the costs involved. Please contact us at fulfilment@travelbyinspire.co.uk with your booking details and we’ll be happy to review this personally and do our very best to assist.
⚠️ AVOID INSPIRE
⚠️ AVOID INSPIRE – MY EXPERIENCE
I would strongly advise people, especially vulnerable and disabled customers, to think very carefully before using Inspire.
A family member gave me a £400 voucher, and I booked a holiday through Inspire. The holiday was booked as a package through Jet2. The Jet2 holiday price was £2,300, yet Inspire charged me £2,779 — a difference of £479. I believe customers should be given a clear and transparent explanation for such a large difference.
What makes this even more upsetting is that Inspire is supposed to support vulnerable people. In my experience, I did not feel supported or treated with the care and respect I would have expected.
I also experienced rude and intimidating behaviour over the phone. I felt pressured, rushed and bullied into making payment, rather than being given proper time to understand what I was agreeing to. No customer, particularly someone who may be vulnerable, should feel pressured into handing over money.
My dealings with Paul who was making up prices as you go and Keith inflating prices the next day have also left me extremely unhappy. Based on my personal experience, I would not recommend dealing with either of them.
I feel extremely let down by the whole experience. I believe people should check the price directly with Jet2, ask for a complete written breakdown of every charge, and take their time before making any payment.
For me, this experience has completely destroyed my confidence in Inspire. I would not use them again, and I would strongly urge others to do their research before booking through them.
This is my honest account of my personal experience and how I was treated.
29 July 2026
Unprompted review
Reply from Inspire
Good morning,
Thank you for taking the time to provide such detailed feedback. We’re sorry to hear that your experience has left you feeling so disappointed and that you did not feel supported during the booking process.
We would like to clarify that, as a travel agent, we do not necessarily receive or have access to the same prices offered directly by suppliers such as Jet2. The price available to us can therefore differ from the direct price, and package holiday pricing can vary depending on availability, the package selected, inclusions and booking terms. Our prices are not simply made up, and we aim to provide the total cost before a customer proceeds with a booking.
Our administration and booking fees are also clearly outlined in our terms and conditions. These fees cover the work involved in arranging and administering the booking, as well as the support provided by our team.
We take your comments regarding feeling pressured or intimidated during your telephone conversations very seriously. This is not the level of service we expect our customers to receive, and your concerns regarding your interactions with Paul and Keith will be shared with the relevant management team for review.
We are particularly sorry to hear that you did not feel the care and respect you expected from us. We understand that customers may have additional needs and we strive to provide a supportive and respectful service to everyone.
We appreciate that you have shared your personal experience and are sorry that we have not met your expectations on this occasion.
Kindest wishes
Inspire
Avoid Inspire
Avoid Inspire
I would strongly advise people to be very careful when considering booking through Inspire.
A family member gave me a £400 voucher, and I booked a holiday through Inspire. The holiday was booked as a package via Jet2. The Jet2 holiday price was £2,200, but Inspire charged me £2,779, which is a significant difference.
What concerns me most is that Inspire is supposed to support vulnerable people. In my experience, I feel I was treated unfairly and that the pricing and service were not transparent.
I am extremely disappointed with how this situation has been handled. I would personally avoid using Inspire in the future and would encourage others to carefully check prices and compare them directly with Jet2 before booking.
I also have concerns about my dealings with Paul and Keith and would not personally recommend dealing with them based on my experience.
They seem to make up prices as they go.
Please make sure you get a full price breakdown in writing and check the direct Jet2 price before committing to a booking.
7 August 2026
Unprompted review
Reply from Inspire
Good morning Moe
Thank you for taking the time to share your detailed feedback. We’re sorry to hear that you were disappointed with your experience and appreciate you raising your concerns.
As a travel agent, we do not always receive or have access to the same prices that are available when booking directly with the holiday supplier. The price offered to us can therefore differ from the direct Jet2 price. Package holiday pricing can also vary depending on availability, the specific package, inclusions and booking terms.
We do not simply make up prices, and we aim to provide customers with the full cost before they proceed with a booking. Our service also includes the support and assistance of our team throughout the booking process.
We’re sorry to hear that you were unhappy with your interactions with Paul and Keith. We take this feedback seriously and will ensure your comments are shared with the relevant team.
We appreciate that the price difference was disappointing, and we’re sorry that your experience did not meet your expectations.
Kind regards,
Travel by Inspire
Unfair Gift Voucher Value Reduction
No problem with the staff in this company , but people need to be aware that you will pay MORE for your holiday using them . We were bought a £100 voucher which we wanted to use to take our Grandson on holiday . Hoseasons direct booking was £275 but Inspire charged us £295. So £20 increase! On my Hoseason account is a receipt for £275 and showing a reduction in cost for Inspire of £34.38 (Agent commission),it appears Inspire got my holiday for £240.62 ( Screenshot of invoice available). So with the £20 extra for the holiday, they appear to have "earnt" £54.38, while I lost £20 of my voucher value. I would never want another voucher from Inspire , I now see there are lots of people with the same situation on these reviews.
I have queried this situation with Hoseasons and Inspire, and basically met a dead end with them blaming each other. I am shocked with the response from Hoseasons (separate review) after booking holidays with them for 40 years !
4 August 2026
Unprompted review
Reply from Inspire
We’re sorry to hear that you feel disappointed with the pricing of your booking, although we’re pleased to hear that you had no issues with our staff.
We’d like to clarify that we are a genuine travel agent, and our pricing can sometimes differ from the rates available when booking directly with a supplier. Suppliers may offer different rates, commissions or promotions to travel agents, and this can work both ways — there are also occasions where booking through us can be more competitive than booking direct.
We appreciate that seeing a difference in price can be frustrating, however our vouchers also provide the benefit of being able to use them towards eligible holidays, along with the support of our team before, during and after your travel.
Kindest Wishes
Lindsay
Very helpful and was lovely reassured…
Very helpful and was lovely reassured me of all the details for my kids needs for a family holiday. With kids with additional needs.
6 August 2026
Unprompted review
Reply from Inspire
Hi Michelle
Thank you so much for your lovely review. We’re delighted to hear that our team was so helpful and reassuring when arranging your family holiday.
We understand how important it is to have everything carefully considered when travelling with children with additional needs, so it’s wonderful to know you felt supported and confident with all the details.
We hope you and your family have a fantastic holiday
Booking prices
As all other comments read, staff were very nice to deal with but there is a massive BUT for me,
We Had a voucher bought as a gift, (£150 value) the price they wanted to arrange booking on a £117 room worked out at £220. Mr turpin springs to mind.
Advised daughter to never buy us another!
6 August 2026
Unprompted review
Reply from Inspire
Hi Ian,
Thank you for taking the time to share your feedback. We’re pleased to hear that you found our staff very nice to deal with, although we’re sorry you were disappointed with the price of your booking.
As a travel agent, we’re unfortunately unable to guarantee or always match the direct prices offered by hotels or other suppliers. There are also a number of factors that can affect the final price, including the room type selected, availability, and the specific terms and conditions attached to the booking.
When booking through us, customers also benefit from the support and peace of mind of having our team assist with the booking and be on hand should they need any help.
We appreciate your feedback and are sorry that on this occasion the value did not meet your expectations.
Kindest wishes
Inspire
To be honest
To be honest, found the website difficulty to navigate and had trouble paying but had a great phone call from Paul (PW2) today who was so helpful and kind. A lovely conversation, tips on where we are staying, took payment and was wonderfully kind.
7 August 2026
Unprompted review
Reply from Inspire
Hi Mandy,
Thank you for taking the time to share your experience. We’re sorry to hear you found the website difficult to navigate and had some trouble with the payment process, but we’re delighted that Paul was able to assist you and make things easier.
It’s lovely to hear that you enjoyed your conversation with Paul and found his advice and tips about your destination helpful. We’ll be sure to pass your kind feedback on to him.
We hope you have a wonderful holiday!
Paul was extremely helpful
Paul was extremely helpful, kind and was great at helping us book our holiday. He was very quick but thorough, with useful helps and tips.
6 August 2026
Unprompted review
Reply from Inspire
Thank you so much for your wonderful review we are so pleased to hear that Paul was so helpful, kind and thorough when arranging your holiday. It’s great to know that his helpful tips and advice made the booking process quick and easy for you.
Helpful hands
We found Travel by inspire very convenient. Paul one of the staff member was so helpful during our booking.
6 August 2026
Unprompted review
Reply from Inspire
Thank you so much for your lovely review, We’re delighted to hear that you found Travel by Inspire convenient and that Paul was so helpful during your booking. We’ll be sure to pass on your kind feedback to him.
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