Simple online preorder and Bpay. Pickup from local Travelex Store in Belconnen Mall 10 days later. Very polite and helpful staff member. Just remember your passport etc so they can verify its you. W... See more
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Review summary
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Reviews shaping this summary
Best exchange rate available. Fees and charges were not applicable for this transaction. Very convenient for pick up at my local post office. It would have been nice to have a choice in note denominat... See more
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The process was very easy ordering currency on line through Travelex. When you are planning a holiday you already have so much to think about so having the stress taken out of this process is great. I... See more
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I had inadvertently put the wrong date for collection, in fact, that date was after my flight. However, the sales agent was very cooperative and she promised to call me if the money arrived earlier.... See more
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Company details
Written by the company
Trusted for over 40 years by millions of savvy travellers. Exchange foreign currency online or in-store, get the award-winning Travelex Money Card, transfer money overseas, and much more.
Leading the World in Foreign Exchange
Written by the company
- Trusted by millions every year!
- Whether you’re a last-minute shopper at the airport or a planner searching for the best deal online, we provide the best service, most convenient access, and award-winning solutions for foreign currency in any way you prefer.
Contact info
Suite 45.01, Level 45, 25 Martin Place, 2000, Sydney, Australia
- 1800 440 039
- retailcscaust.nz@travelex.com
- www.travelex.com.au
4.5
Excellent
23k reviews
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Highly recommend Travelex
Have used a Travelex card and my account previously when travelling o/seas.
The card was ready the same day and when I went to collect I was assisted by the loveliest staff member.
1 August 2026
Reply from Travelex AU
Hi, and thank you for the stellar review. Knowing we’ve helped make your travel money a breeze has us over the moon. Wishing you smooth journeys and exciting adventures ahead. Safe travels! Kind regards, Online Support Team.
My experience buying online from…
My experience buying online from Travelex was great, easy transaction and very secure and safe as well and trusted. The rates very good and when I picked up my order, it’s quite easy and the service was very good and friendly.
1 August 2026
Reply from Travelex AU
Wow, a 5-star review? That’s got us feeling like we’ve just landed in paradise. Thanks for letting us be a part of your travel plans, it’s always a joy to help you jet-set with ease. Bon voyage and see you next time. Kind regards, Online Support Team.
Reply from Travelex AU
Hi there, thanks a million for the glowing 5-star review! It’s fantastic to know we could make buying travel money as smooth as a first-class flight. Safe travels wherever your next adventure takes you! Kind regards, Online Support Team.
Travelex online au was easy,fast and…
Travelex online au was easy,fast and convenient i will be using again. The lady at capalaba kiosk is lovely and service was great from ordering online to pick-up
1 August 2026
Reply from Travelex AU
Hi there, thanks a million for the glowing 5-star review! It’s fantastic to know we could make buying travel money as smooth as a first-class flight. Safe travels wherever your next adventure takes you! Kind regards, Online Support Team.
Loading & Moving Currency - Travelex Card
Confusing & not clear rules around minimum values of loading or moving currency onto the Travelex Card.
Best, convenient or fastest options for loading or money currency onto the Travelex Card.
Never seem to have a smooth process.
5 August 2026
Reply from Travelex AU
Thanks for the feedback. It’s our mission to make exchanging currency as easy and convenient as possible, so we appreciate knowing how we can improve. We take your feedback seriously and will be sharing it with the team. Thank you and safe travels! Kind regards, Online Support Team.
was straightforward without any hassles
31 July 2026
Reply from Travelex AU
Hi, thank you so much for your feedback! We’re so pleased to know you had a positive experience with us. If there’s anything we can do to make your next visit a 5-star one, please let us know. Wishing you smooth travels ahead. Kind regards, Online Support Team.
Easy process
Easy process - booking online.
Kiosk staff knowledgeable and polite.
Transaction was smooth and on time.
Excellent service
31 July 2026
Reply from Travelex AU
Hi there, thanks a million for the glowing 5-star review! It’s fantastic to know we could make buying travel money as smooth as a first-class flight. Safe travels wherever your next adventure takes you! Kind regards, Online Support Team.
Spoke to Kotara and the girl was so…
Spoke to Kotara and the girl was so informative and helpful. The online process was simple to follow and pickup easy. The checks when picking up were thorough and gave me faith in security.
31 July 2026
Reply from Travelex AU
Hello and thanks a ton. Your feedback has left us on cloud nine. It’s our goal to ensure you’re ready to go the distance with hassle-free travel money. Happy travels and come back soon. Kind regards, Online Support Team.
Orded my money online and received it…
Orded my money online and received it on the day requested with no issues, pleasant service.
30 July 2026
Reply from Travelex AU
Hi there, thanks a million for the glowing 5-star review! It’s fantastic to know we could make buying travel money as smooth as a first-class flight. Safe travels wherever your next adventure takes you! Kind regards, Online Support Team.
Easy online order process, average rates, no smaller notes
Easy online order process. I thought the exchange rate was good until I went to Hai zhan and they gave better rate in person. Plus no smaller denominations was annoying, hence the trip to Hai Ha.
30 July 2026
Reply from Travelex AU
Hi, thank you for taking the time to provide your feedback, it is appreciated. Unfortunately, we cannot specify denominations for order. If you are collecting the order from a Travelex bureau, you can email: tmoa@travelex.com before collection to make a request for specified denominations. However, please be aware this is within the stores discretion and may not be possible depending on stock availability. We look forward to welcoming you back to www.travelex.com.au/. Kind regards, Online Support Team.
The online ordering and pick up service…
The online ordering and pick up service was very easy to use and very efficient. 5 Stars! The person I collected from was friendly and informative. 5 Stars! My only disappointment, which I've contacted them privately about, was that I was given six of the same large denomination notes and nothing else. I was expecting a little bit of variety with at least some smaller notes to use on arrival. 1 Star!
30 July 2026
Reply from Travelex AU
Hi, thank you for taking the time to provide your feedback, it is appreciated. Unfortunately, we cannot specify denominations for order. If you are collecting the order from a Travelex bureau, you can email: tmoa@travelex.com before collection to make a request for specified denominations. However, please be aware this is within the stores discretion and may not be possible depending on stock availability. We look forward to welcoming you back to www.travelex.com.au/. Kind regards, Online Support Team.
I feel the process is simple and rates…
I feel the process is simple and rates are competitive. The card would be better received if was able to be downloaded to my wallet on mobile phone.
31 July 2026
Reply from Travelex AU
Hi there, thanks a million for the glowing 5-star review! It’s fantastic to know we could make buying travel money as smooth as a first-class flight. Safe travels wherever your next adventure takes you! Kind regards, Online Support Team.
Always Consider Travelex
Checked a variety of places for the best exchange rate and Travelex offered the best value at the time. I saved around $50 compared to the wise app.
Staff at the store were helpful and offered other products that I may have needed.
Would definitely recommend considering Travelex when comparing companies for the best bang for your buck.
31 July 2026
Reply from Travelex AU
Wow, a 5-star review? That’s got us feeling like we’ve just landed in paradise. Thanks for letting us be a part of your travel plans, it’s always a joy to help you jet-set with ease. Bon voyage and see you next time. Kind regards, Online Support Team.
Always have a great experience...
Always have a great experience when wanting information about travel currency from the lovely lady at the travelex Figtree branch.
29 July 2026
Reply from Travelex AU
Hi, and thank you for the stellar review. Knowing we’ve helped make your travel money a breeze has us over the moon. Wishing you smooth journeys and exciting adventures ahead. Safe travels! Kind regards, Online Support Team.
Would Definitely recommend
The online process was painless and easy to get through, currency ordered arrived a lot earlier than advised, the communication via emails with follow up directions on payment and collection were prompt and easy to follow and understand. The staff member that served me at collection was friendly and a pleasure to deal with.
30 July 2026
Reply from Travelex AU
Hello and thanks a ton. Your feedback has left us on cloud nine. It’s our goal to ensure you’re ready to go the distance with hassle-free travel money. Happy travels and come back soon. Kind regards, Online Support Team.
Everything went very smoothly- highly…
Everything went very smoothly- highly recommend! Myra is very helpful, service and order perfect.
30 July 2026
Reply from Travelex AU
Thank you for the fantastic 5-star review. It’s wonderful to know we’ve made your travel money as easy as packing your carry-on. Here’s to more seamless adventures and thrilling destinations ahead. Enjoy the trip! Kind regards, Online Support Team.
Very professional and quick service.
30 July 2026
Reply from Travelex AU
Hi! Your 5-star review has truly made our day, thank you. We’re grinning ear to ear, just like you’ll be when you’re enjoying your trip. Wherever you’re headed, may your journey be as smooth as our service. Bon voyage from Online Support Team!
Great service reliable and rates good
Great service reliable and rates good. Only issue is if you live out of city have to pay $15 fee to PO which then makes rates not so good
30 July 2026
Reply from Travelex AU
Hey there. A huge thank-you for the 5-star rating. We love being your go-to for travel money, it’s like being your trusty travel companion, minus the jet lag. Wishing you safe travels and endless adventures. Bon voyage, from Online Support Team!
I made a mistake with the required…
I made a mistake with the required collection date and talked to Travelex. The result - great support and help, with the local Travelex branch providing the required cash in time for my departure. Saved the day!
30 July 2026
Reply from Travelex AU
Hi, and thanks for the top-notch review. Helping you prep for your travels is our passport to happiness. Here’s hoping your trips are filled with fun, sun, and hassle-free exchanges. Until next time and safe travels. Kind regards, Online Support Team.
Reply from Travelex AU
Hi there, your 5-star review took us to our happy place (no passport required). We’re so pleased we could take care of your travel money needs and provide a first-class experience. Have an amazing journey and see you next time. Kind regards, Online Support Team.
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