Simple online preorder and Bpay. Pickup from local Travelex Store in Belconnen Mall 10 days later. Very polite and helpful staff member. Just remember your passport etc so they can verify its you. W... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Best exchange rate available. Fees and charges were not applicable for this transaction. Very convenient for pick up at my local post office. It would have been nice to have a choice in note denominat... See more
Company replied
The process was very easy ordering currency on line through Travelex. When you are planning a holiday you already have so much to think about so having the stress taken out of this process is great. I... See more
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I had inadvertently put the wrong date for collection, in fact, that date was after my flight. However, the sales agent was very cooperative and she promised to call me if the money arrived earlier.... See more
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Company details
Written by the company
Trusted for over 40 years by millions of savvy travellers. Exchange foreign currency online or in-store, get the award-winning Travelex Money Card, transfer money overseas, and much more.
Leading the World in Foreign Exchange
Written by the company
- Trusted by millions every year!
- Whether you’re a last-minute shopper at the airport or a planner searching for the best deal online, we provide the best service, most convenient access, and award-winning solutions for foreign currency in any way you prefer.
Contact info
Suite 45.01, Level 45, 25 Martin Place, 2000, Sydney, Australia
- 1800 440 039
- retailcscaust.nz@travelex.com
- www.travelex.com.au
4.5
Excellent
23k reviews
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Everything went according to plan
3 August 2026
Reply from Travelex AU
Hey there. A huge thank-you for the 5-star rating. We love being your go-to for travel money, it’s like being your trusty travel companion, minus the jet lag. Wishing you safe travels and endless adventures. Bon voyage, from Online Support Team!
Excellent service.
3 August 2026
Reply from Travelex AU
Hi there, your 5-star review took us to our happy place (no passport required). We’re so pleased we could take care of your travel money needs and provide a first-class experience. Have an amazing journey and see you next time. Kind regards, Online Support Team.
Best exchange rate available
Best exchange rate available. Fees and charges were not applicable for this transaction. Very convenient for pick up at my local post office. It would have been nice to have a choice in note denomination, however, all notes arrived in $50 denominations, so that was great.
3 August 2026
Reply from Travelex AU
Hi there, your 5-star review took us to our happy place (no passport required). We’re so pleased we could take care of your travel money needs and provide a first-class experience. Have an amazing journey and see you next time. Kind regards, Online Support Team.
Reply from Travelex AU
Thank you for the fantastic 5-star review. It’s wonderful to know we’ve made your travel money as easy as packing your carry-on. Here’s to more seamless adventures and thrilling destinations ahead. Enjoy the trip! Kind regards, Online Support Team.
Great exchange rate and easy pick up at…
Great exchange rate and easy pick up at local post office
3 August 2026
Reply from Travelex AU
Thank you for the fantastic 5-star review. It’s wonderful to know we’ve made your travel money as easy as packing your carry-on. Here’s to more seamless adventures and thrilling destinations ahead. Enjoy the trip! Kind regards, Online Support Team.
Stressfree online ordering
Easy to order online and a great selection of currencies to choose from.
Being able to pick up from local Post Office was a big plus.
2 August 2026
Reply from Travelex AU
Thank you for the fantastic 5-star review. It’s wonderful to know we’ve made your travel money as easy as packing your carry-on. Here’s to more seamless adventures and thrilling destinations ahead. Enjoy the trip! Kind regards, Online Support Team.
Good rate and easy pickup at local post…
Good rate and easy pickup at local post office.
3 August 2026
Reply from Travelex AU
Thank you for the fantastic 5-star review. It’s wonderful to know we’ve made your travel money as easy as packing your carry-on. Here’s to more seamless adventures and thrilling destinations ahead. Enjoy the trip! Kind regards, Online Support Team.
Very happy with quick service
Very happy with services provided. Website is easy to use and cash was delivered quickly/efficiently.
2 August 2026
Reply from Travelex AU
Thank you for the fantastic 5-star review. It’s wonderful to know we’ve made your travel money as easy as packing your carry-on. Here’s to more seamless adventures and thrilling destinations ahead. Enjoy the trip! Kind regards, Online Support Team.
Great friendly service
Great friendly service. Currency was available at the nominated time. Staff were very helpful.
3 August 2026
Reply from Travelex AU
Thank you for the fantastic 5-star review. It’s wonderful to know we’ve made your travel money as easy as packing your carry-on. Here’s to more seamless adventures and thrilling destinations ahead. Enjoy the trip! Kind regards, Online Support Team.
Fast and efficient service..
3 August 2026
Reply from Travelex AU
Thank you for the fantastic 5-star review. It’s wonderful to know we’ve made your travel money as easy as packing your carry-on. Here’s to more seamless adventures and thrilling destinations ahead. Enjoy the trip! Kind regards, Online Support Team.
The website was very easy to use
The website was very easy to use; i was kept up to date and picked up the funds at the time stipulated
3 August 2026
Reply from Travelex AU
Thank you for the fantastic 5-star review. It’s wonderful to know we’ve made your travel money as easy as packing your carry-on. Here’s to more seamless adventures and thrilling destinations ahead. Enjoy the trip! Kind regards, Online Support Team.
Got my currency on the day I requested
Got my currency on the day I requested. The currency notes were in excellent condition
3 August 2026
Reply from Travelex AU
Hello! We really appreciate your thoughtful 4-star feedback. It’s great to know we’re on the right track. We’re always striving to make every experience a 5-star one. Thank you for your support, and we can’t wait to assist you again. Travel well! Kind regards, Online Support Team.
The principal idea is great
The principal idea is great. The exchange rates are average.
2 August 2026
Reply from Travelex AU
Thanks for the feedback. It’s our mission to make exchanging currency as easy and convenient as possible, so we appreciate knowing how we can improve. We take your feedback seriously and will be sharing it with the team. Thank you and safe travels! Kind regards, Online Support Team.
Easy process to buy GBP cash
The online process to buy GBP before our trip was very easy and the communication back from Travelex kept us in the loop.
We picked up the cash from our local Post Office and were happy with the security and efficiency of the whole process.
2 August 2026
Reply from Travelex AU
Thank you for the fantastic 5-star review. It’s wonderful to know we’ve made your travel money as easy as packing your carry-on. Here’s to more seamless adventures and thrilling destinations ahead. Enjoy the trip! Kind regards, Online Support Team.
Customer service was fantastic
Customer service was fantastic.
Very helpful full.
Website is very good also!!
2 August 2026
Reply from Travelex AU
Thank you for the fantastic 5-star review. It’s wonderful to know we’ve made your travel money as easy as packing your carry-on. Here’s to more seamless adventures and thrilling destinations ahead. Enjoy the trip! Kind regards, Online Support Team.
Unsure staff
I had pre-ordered the money, to be collected at Sydney Airport.
Initially the staff member couldn’t find my order at all, then found it eventually, but didn’t know what to do. After calling her supervisor twice, we eventually got got there.
Possibly she was in training, but I don’t know.
2 August 2026
Reply from Travelex AU
Thanks for the feedback. It’s our mission to make exchanging currency as easy and convenient as possible, so we appreciate knowing how we can improve. We take your feedback seriously and will be sharing it with the team. Thank you and safe travels! Kind regards, Online Support Team.
Not happy cards needed to be activated…
Not happy cards needed to be activated by Travelex when we were already overseas in spite of assurances whilst still in Australia. First class response and action using +44..... phone service.
6 August 2026
Reply from Travelex AU
Thanks for the feedback. It’s our mission to make exchanging currency as easy and convenient as possible, so we appreciate knowing how we can improve. We take your feedback seriously and will be sharing it with the team. Thank you and safe travels! Kind regards, Online Support Team.
Because I got all $50 notes
Because I got all $50 notes , of the three times I have purchased , only once have I got different dominations ?
2 August 2026
Reply from Travelex AU
Hi, thank you for taking the time to provide your feedback, it is appreciated. Unfortunately, we cannot specify denominations for order. If you are collecting the order from a Travelex bureau, you can email: tmoa@travelex.com before collection to make a request for specified denominations. However, please be aware this is within the stores discretion and may not be possible depending on stock availability. We look forward to welcoming you back to www.travelex.com.au/. Kind regards, Online Support Team.
Easy fast efficient service
31 July 2026
Reply from Travelex AU
Thank you for the fantastic 5-star review. It’s wonderful to know we’ve made your travel money as easy as packing your carry-on. Here’s to more seamless adventures and thrilling destinations ahead. Enjoy the trip! Kind regards, Online Support Team.
Easy Process
The process was very easy ordering currency on line through Travelex. When you are planning a holiday you already have so much to think about so having the stress taken out of this process is great. I also love the fact that you can just go to your local Australia Post to pick up your order.
2 August 2026
Reply from Travelex AU
Hello and thanks a ton. Your feedback has left us on cloud nine. It’s our goal to ensure you’re ready to go the distance with hassle-free travel money. Happy travels and come back soon. Kind regards, Online Support Team.
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