Had plenty of time to go through our holiday, although the jet2 website kept crashing all the time not your fault theirs! I think it was the third or fourth time of putting our details in that it ev... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We went into Gorseinon store not knowing where we wanted to go, Lindsey was very helpful and took time looking through about 10 different places with us before we decided what we wanted. Lindsey was v... See more
I booked a last minute deal for 2 weeks time to Kos , Greece. Lindsey spent over a hour looking for the right deal and location giving loads of options. We went with the first one to Kos, had a grea... See more
Company replied
We regularly book four holidays a year through Travel House, Gorseinon and we have always had excellent service from Lyndsey and her staff. They are always helpful and will go above and beyond to ens... See more
Company replied
Company details
- #29 of 205 best companies in Travel agent
- #13 of 52 best companies in Cruise Travel Agency
- #9 of 31 best companies in Currency exchange service
- #11 of 101 best companies in Travel deals
- #3 of 19 best companies in Travel clinic
- #3 of 67 best companies in Travel Insurance Company
Written by the company
Established in 1992, Travel House is a trusted, independent travel agency right on your high street, with 16 branches across South Wales dedicated to turning your travel dreams into reality. Whether you're dreaming of sun-soaked beach holidays, unforgettable cruises, family adventures, or guided tours, our experienced team is here to find the perfect holiday for you. As your one-stop travel shop, we offer an extensive range of services – from holidays and excursions to competitive currency rates, travel insurance, and holiday extras like airport parking and transfers. With our 0% interest monthly payment plans, you can spread the cost of your trip with ease, making your dream getaway more accessible than ever. Plus, all of our holiday packages are fully ATOL & ABTA protected, giving you complete peace of mind every step of the way. Enjoy a stress-free booking process with Travel House, where every detail is taken care of by us. Discover your next adventure at www.travelhouse.co.uk or contact your nearest branch today!
The Time Is Now
Written by the company
- Don’t Wait, THE TIME IS NOW!
- With our wide range of discount holidays, low deposits and payment plans, now is the time to book your dream getaway. Book your ABTA & ATOL protected holiday at the Travel House. The Time is Now.
Book With Confidence
ABTA & ATOL protected for your peace of mind.
All flight-inclusive package holidays on our website are financially protected by the ATOL scheme. This means that in the very unlikely event that something happens to us or one of our travel suppliers, you have comfort that you will be able to get home safely and won’t be stranded abroad and if you were yet to go on holiday, you’ll get a full refund.
Contact info
84 High Street, Gorseinon, SA4 4BL, Swansea, United Kingdom
- 01792899944
4.9
Excellent
381 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic service
Lindsey at your Gorseinon branch is always
Very helpful and we have booked yet another holiday.
7 January 2026
Reply from Travel House - Gorseinon
Good Morning Allan,
Thank you for taking the time to leave us a 5* service review.
It's great to hear that you have received helpful service and that you have booked another holiday with us.
Many Thanks
Lindsey Branch Manager
Travel House Gorseinon
I regularly use Travel House Gorseinon…
I regularly use Travel House Gorseinon to book any getaway. They never fail to deliver and they are competitive with their prices. I primarily deal with Lynsey who is friendly, polite and always professional. She does her utmost to find the best deal for the customer.
1 January 2026
Reply from Travel House - Gorseinon
Good Morning,
Thank you for taking the time to leave us a 5* service review.
It's great to hear that we never fail to find you an ideal holiday at the right price.
Many Thanks
Lindsey Branch Manager
Travel House Gorseinon
Travel house or Tui - no comparison
we had previously been to the tui store in Trostre park where we found them most unhelpful. Travel house was the exact opposite
31 December 2025
Reply from Travel House - Gorseinon
Good Morning,
Thank you for taking the time to leave us a 5* service review.
It's lovely to hear that the staff were helpful and found you the ideal holiday.
Many Thanks
Lindsey Branch Manager
Travel House Gorseinon
Excellent Lyndsey in gorseinon sorted…
Excellent Lyndsey in gorseinon sorted everything out absolutely nothing is too much trouble for her.
She is brilliant.
31 December 2025
Reply from Travel House - Gorseinon
Good Morning,
Thank you for taking the time to leave us a 5* review.
It's lovely to hear that everything had been sorted for you and that you have an ideal holiday to look forward to.
Many Thanks
Lindsey Branch Manager
Travel House Gorseinon
I was served by Helen,She handled my…
I was served by Helen,She handled my enquiry very professionally ,made several suggestions in a friendly and relaxed manner .The whole experience was enjoyable and I had booked our holiday in one visit .I would recommend Travel House Gorseinon and Helen who was so helpful .
18 December 2025
Reply from Travel House - Gorseinon
Good Morning Rhianon,
Thank you for taking the time to leave us a lovely review about Helen. It's great to hear that Helen made suggestions to you in a friendly and relaxed manner.
Many Thanks
Lindsey Branch Manager
Travel House Gorseinon
Amazing customer service & very helpful
17 December 2025
Reply from Travel House - Gorseinon
Thankyou for your 5 star review, we are glad that you had a good experience with us. Thankyou for booking with us.
Kind Regards
Gail Travel House Gorseinon
Friendly and knowledgeable staff
Friendly and knowledgeable staff - made the search and booking of holiday so simple and stress free.
3 December 2025
Reply from Travel House - Gorseinon
Good Afternoon
Thank you for taking the time to leave us a 5* service review.
It's great to hear that the staff were friendly and knowledgeable.
Many Thanks
Lindsey Branch Manager
Travel House Gorseinon
Reply from Travel House - Gorseinon
Good Afternoon
Thank you for taking the time to leave us a 5* review.
It's lovely to hear that the staff are helpful and friendly.
Many Thanks
Lindsey Branch Manager
Travel House Gorseinon
At Travel House Gorseinon
At Travel House Gorseinon
The staff are helpful and nothing is too much trouble for them when I book and plan my holidays. Down to the very last detail , They are always polite and welcoming It is a pleasure to visit and plan a holiday there Thank you each and every one of you
Jean Hughes,
27 November 2025
Reply from Travel House - Gorseinon
Good Afternoon Jean,
Thank you for taking the time to leave us a 5* service review.
It's lovely to hear that the staff were helpful, polite and catered to all your needs.
Many Thanks
Lindsey Branch Manager
Travel House Gorseinon
VERY HELPFUL
Called in travel house Gorseinon Swansea. Lindsy was extremely helpful and informative. Didn't feel rushed.
25 November 2025
Reply from Travel House - Gorseinon
Good Afternoon,
Thank you for taking the time to leave us 5* service review.
It's great to hear that I was helpful and informative for you.
Many Thanks
Lindsey Branch Manager
Travel House Gorseinon
Reply from Travel House - Gorseinon
Good Morning,
Thank you for taking the time to leave us a 5* service review.
We pride ourselves on giving every customer the best service possible.
Many Thanks
Lindsey Branch Manager
Travel House Gorseinon
Reply from Travel House - Gorseinon
Good Morning,
Thankyou for taking the time to leave us a 5* service review, It's great to hear that the staff were brilliant as always.
Many Thanks
Lindsey Branch Manager
Travel House Gorseinon
AMAZING!!!!
AMAZING!!!!
Every member of staff that I dealt with was just fabulous. I cannot praise them enough. I visited the shop on several occasions trying to find the best holiday destination for myself and husband. Sarah, Gail and Ellie spent hours over the week’s trailing through numerous holiday destinations. NOTHING was to much trouble. We discussed, deliberated and laughed over many places. Until finally after weeks we have found our sunshine holiday. Much appreciation to each and every member of staff you are all fantastic. I couldn’t have found it with out you. 🩷🌞🩷
16 November 2025
Reply from Travel House - Gorseinon
Good Morning,
Thank you for taking the time to leave us a 5* review,
It's great to hear that a few members of staff helped you get your ideal holiday booked.
Many Thanks
Lindsey Branch Manager
Travel House Gorseinon
The girls in the Gorseinon office…
The girls in the Gorseinon office Swansea was amazing friendly patient and so helpful highly recommend travel house
14 November 2025
Reply from Travel House - Gorseinon
Good Afternoon,
Thank you for taking the time to leave us a 5* service review.
It's great to hear that the staff were patient and friendly.
Many Thanks
Lindsey Branch Manager
Travel House Gorseinon
Always great service
Again we have had fantastic service from the Travel House Gorseinon. All the staff work to ensure we get great quality holidays - this month we have booked 2 holidays for next year with Lindsey and Gayle who have expertly advised and made the service so easy, just what we need as always!
29 October 2025
Reply from Travel House - Gorseinon
Hi Melanie .Thank you for your 5* review
We always do our best to find our lovely customers the best holidays to meet their needs .
Thank you again for taking the time to leave us such a lovely review we really do appreciate it.
Look forward to seeing you soon.
Kind regards
Gail Travel House Gorseinon
Always had excellent service and really…
Always had excellent service and really friendly staff i wouldn't book an holiday anywhere else
2 November 2025
Reply from Travel House - Gorseinon
Good Afternoon,
Thank you for taking the time to leave us a 5* service review.
It's great to hear that you received excellent service and that the staff were friendly.
Many Thanks
Lindsey Branch Manager
Travel House Gorseinon
Reply from Travel House - Gorseinon
Many thanks for taking the time to leave us a 5* review .
We are glad you where happy with our service and look forward to seeing you soon.
Many Thanks
Gail Travel House Gorseinon
Good service
21 October 2025
Reply from Travel House - Gorseinon
Good Afternoon,
Thank you for taking the time to leave us a 4* service review.
It's great to hear that you received a good service.
Many Thanks
Lindsey Branch Manager
Travel House Gorseinon
Just booked 4th holiday this year
Just booked 4th holiday this year. The girls are all friendly and knowledgeable. If travel house gorseinon can't do it nobody can 😃
17 October 2025
Reply from Travel House - Gorseinon
Good Afternoon
Thank you for taking the time to leave us a 5* service review.
It's always a pleasure to get another holiday booked for you both!
Many Thanks
Lindsey Branch Manager
Travel House Gorseinon
Fantastic staff catered for all our…
Fantastic staff catered for all our needs third booking this year had lovely holidays and many more to come many thank David and cath x
25 October 2025
Reply from Travel House - Gorseinon
Good Morning,
Thank you for leaving us a 5* service review.
It's great to hear that the staff are fantastic and that they have catered for your needs.
I am sure there will be many more holidays to come.
Many Thanks
Lindsey Branch Manager
Travel House Gorseinon
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.