A very good agent who quickly tapped into what was available and prices. She also gave good advice re the destinations and what we could do there during our day visit from the cruise. She was a coveri... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Ellie was wonderful, as always! She listened to what I required, was very informative about the hotel & was very courteous and approachable!
An excellent and informative service. A variety of options offered so making the choice of holiday easier as we were uncertain which would be the best time to go. Also booked UK hotel prior to flight.... See more
Company replied
We knew where we wanted to go and when, Alana did the rest patiently, efficiently and to our entire satisfaction. Alana is a pleasure to deal with and a asset to Travel House Mumbles. She knows what s... See more
Company replied
Company details
- #28 of 206 best companies in Travel agent
- #14 of 53 best companies in Cruise Travel Agency
- #9 of 32 best companies in Currency exchange service
- #13 of 102 best companies in Travel deals
- #3 of 20 best companies in Travel clinic
- #3 of 66 best companies in Travel Insurance Company
Written by the company
Established in 1992, Travel House is a trusted, independent travel agency right on your high street, with 16 branches across South Wales dedicated to turning your travel dreams into reality. Whether you're dreaming of sun-soaked beach holidays, unforgettable cruises, family adventures, or guided tours, our experienced team is here to find the perfect holiday for you. As your one-stop travel shop, we offer an extensive range of services – from holidays and excursions to competitive currency rates, travel insurance, and holiday extras like airport parking and transfers. With our 0% interest monthly payment plans, you can spread the cost of your trip with ease, making your dream getaway more accessible than ever. Plus, all of our holiday packages are fully ATOL & ABTA protected, giving you complete peace of mind every step of the way. Enjoy a stress-free booking process with Travel House, where every detail is taken care of by us. Discover your next adventure at www.travelhouse.co.uk or contact your nearest branch today!
The Time Is Now
Written by the company
- Don’t Wait, THE TIME IS NOW!
- With our wide range of discount holidays, low deposits and payment plans, now is the time to book your dream getaway. Book your ABTA & ATOL protected holiday at the Travel House. The Time is Now.
Book With Confidence
ABTA & ATOL protected for your peace of mind.
All flight-inclusive package holidays on our website are financially protected by the ATOL scheme. This means that in the very unlikely event that something happens to us or one of our travel suppliers, you have comfort that you will be able to get home safely and won’t be stranded abroad and if you were yet to go on holiday, you’ll get a full refund.
Contact info
21 Newton Road, Mumbles, SA3 4AS, Swansea, United Kingdom
- 01792366636
4.6
Excellent
74 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very helpful
Ellie answered all our questions, listened to what we were looking for and communication by email was prompt.
11 February 2026
Reply from Travel House - Mumbles
We are so glad to hear that we were able to answer all your questions and understand your needs. Your positive feedback is truly appreciated!
Kind Regards,
Ellie
Reply from Travel House - Mumbles
Thank you for your wonderful 5-star review! We are so pleased to hear that our staff were friendly and helpful, and that you felt nothing was too much trouble. We always strive to provide excellent service.
Kind Regards,
Travel House Mumbles
Very helpful
10 February 2026
Reply from Travel House - Mumbles
Thanks so much for your kind comment Geri!
We hope you have a lovely time. :-)
Joy
An excellent and informative service
An excellent and informative service. A variety of options offered so making the choice of holiday easier as we were uncertain which would be the best time to go. Also booked UK hotel prior to flight.The service of paying by direct debit every month also makes it easier.
8 February 2026
Reply from Travel House - Mumbles
Thank you so much for the lovely review Roger.
Really enjoy planning your trips and getting the best price possible.
My Pleasure.
Joy :-)
Staff very professional and friendly
Staff very professional and friendly. Second trip booked this year and Joy arranged the 2 trips perfectly for us. Also improved on the deal we had through another Provider.
6 February 2026
Reply from Travel House - Mumbles
Thanks for the lovely review Phillip. Appreciate you giving me the opportunity to arrange the second trip also for you.
Wishing you some wonderful trips ahead.
Joy :-)
Experienced staff
1 February 2026
Ellie was very helpful in fixing my…
Ellie was very helpful in fixing my flights and special assistance and providing information about my proposed cruise. Her colleague was also very welcoming
20 January 2026
Friendly and helpful
Friendly and helpful. They were able to aquire the information we wanted and booked us on a holiday. All details printed off and handed to us.
17 January 2026
Reply from Travel House - Mumbles
Good afternoon Mr & Mrs Clark,
I am very pleased that we provided you with friendly and helpful service, we always strive to go above and beyond for our customers.
Wishing you both a lovely holiday.
Kind regards,
Ellie
Reply from Travel House - Mumbles
Thanks so much for your kind review Alison :-) Have a fabulous trip. Lovely planning with you. See you for a full catch up when your back! Joy :-)
Reply from Travel House - Mumbles
Thanks so much for your kind review. Hope you have a lovely holiday. :-)
Great Service
Ellie went above and beyond to find a holiday for my friend and me that fitted both our criteria
4 January 2026
Reply from Travel House - Mumbles
I'm so glad we found the perfect holiday for yourself and your friend. I wish you the best time on your holiday! Kind regards, Ellie. :-)
Very good
Very good - the staff helpful
I will give extra stars if they manage to complete my request that both booked rooms are together
24 December 2025
Reply from Travel House - Mumbles
Dear Mrs Thomas,
Thank you for your feedback. We’re thrilled you found our team at Travel House Mumbles helpful — providing 5-star service is what we strive for.
Room requests are always subject to hotel availability, but please rest assured we do everything possible to communicate and support your preferences.
Kind regards,
Ellie
Reply from Travel House - Mumbles
Thanks for the kind review Mari. Have a fabulous time on your holiday. Looking forward to hearing all about it when you return. :-)
Reply from Travel House - Mumbles
Thanks so much for the kind review. We hope you have the best holiday. :-)
I have previously used travel house and…
I have previously used travel house and had a good experience each time. E.g. In Turkey when Thomas Cook went into administration. I sent 1 email to travel house and they sorted everything for us. I didnt have to worry.
This time we were after a tour of Vietnam & Cambodia. Staff were fantastic. Just really helpfull without going over the top. As a result we booked with them again
4 October 2025
Reply from Travel House - Mumbles
Thanks so much for the lovely review! A pleasure looking after the booking for you. Thanks so much for booking with us. have a fabulous trip!
Liv
Extremely helpful
Extremely helpful, friendly and efficient service. Such a relief! Thank you!
16 September 2025
Reply from Travel House - Mumbles
Thanks so much for the lovely review. We are so pleased you feel this way and we aim to continue the great service !
Lisa
Superb service - wouldn't go anywhere else!
Brilliant help from Danielle who made changes for us with a smile, a sense of humour and superb customer service. I would highly recommend Travel House Mumbles.
Thank you Danielle for your knowledge, skills and 'happy to help' attitude.
13 August 2025
Reply from Travel House - Mumbles
Hi Sarah
Thank you so very much for your 5* review! It truly means a lot. I am glad we got you all sorted and got you everything that you wanted.
We look forward to seeing you again very soon!
Thanks again
Danielle
Branch Manager
Overall a great experience
Great communication and really helpful when looking to book our trip. Highly recommend!
13 August 2025
Reply from Travel House - Mumbles
Hi there
Thank you for your 5* review, we really appreciate it. We can't wait to see you again soon!
Thanks again
Danielle
Branch Manager
very efficient
very efficient, friendly staff who are always willing to go over and above to help
12 August 2025
Reply from Travel House - Mumbles
Hi there
Thank you so much for your 5* review, we really appreciate it. We are glad we managed to get you all booked up.
Thanks again
Danielle
Branch Manager
Very friendly and helpful
Very friendly and helpful. Followup up call to ask if any questions very much appreciated. Quickly noticed error on automated booking date and corrected. Impressive
9 August 2025
Reply from Travel House - Mumbles
Good Afternoon Sharon
Thank you so much for your 5* review, we value your feedback.
We look forward to welcoming you into branch again soon.
Danielle
Branch Manager
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.