Travel House UK Reviews 

11,974
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 1,207 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are exceptionally helpful, patient, and professional when organizing complex flight bookings and finding the best available deals. Many people also warmly appreciate the smooth communication, team dedication, and great prices provided throughout the entire travel planning process. Some reviewers were not happy with unexpected additional charges added to their flight tickets and experienced poor customer support interactions from certain agents. A few other people also felt that communication broke down completely when they were trying to get transparent pricing or reliable booking assistance.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their helpfulness, professionalism, and... See more

Service

Reviewers highlight positive aspects of service, noting that agents are professional, responsive, and... See more

Customer service

Consumers find customer service to be positive, highlighting professional, helpful, and reliable support... See more

Booking process

Reviewers mention positive feedback about booking process, highlighting smooth and stress-free experiences.... See more

Price

Customers consistently note positive experiences with price, highlighting that agents are patient and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Quick and professional response. Friendly service. What I love most is that despite our traveling is distant and complicated about different procedures around, Travel House agent not even helped us wi... See more

Company replied

Rated 5 out of 5 stars

Really pleased with my experience booking a flight through TravelHouseUK. Communication was smooth throughout from the moment I booked, confirmation came quickly and everything was clearly laid out, s... See more

Company replied

Rated 5 out of 5 stars

If I could give more than 5 stars, I would! We found ourselves in a stressful situation needing an urgent flight to South Africa for my husband for a Family emergency on just three days' notice. Mark... See more

Company replied

Rated 5 out of 5 stars

Fantastic service by Joseph Baker. Helped me with finding the cheapest flight options, didn’t mind providing multiple quotes for different dates/routes. Very patient and friendly. Would recommend over... See more

Company replied


Company details

  1. Travel agent
  2. Airline ticket agency
  3. Flights search site
  4. Travel deals

About Travel House UK

Written by the company

Book Cheap flights and bargain holidays worldwide with TravelhouseUK, the Best travel agency in London UK, trusted and top rated by travellers.

Search millions of flight deals online and get Last minute flights , Cheap airfares, Charter flights, last minute holidays and low cost hotels.

We at TravelHouseUK believe in the paramount importance to keep Quality parallel to Value and strive to attain and retain clients with the same motive – provide best quality with best value.

As retail agents, we aim to connect with our clients and create not just a consumer-supplier relationship, but guard the client interests on an individual level. We work our way through providing the most affluent alternatives with varying competitive airline deals to optimal destinations on the globe.

Our 100+ member team helps us achieve our goal. There’s no stronger foundation for a true partnership with your business. We have a unique culture that ensures our people are aligned with the mindset and strategic direction of our business.

At Travelhouseuk, we believe in providing our customers with the most comprehensive and authentic feedback possible. That is why we only request reviews once a customer has completed their travels, ensuring that our clients have the full picture of their experience with us. We welcome feedback on our staff's friendliness and knowledge, as well as the smooth functioning of all travel arrangements and any issues that may have arisen during the trip.

At Travelhouseuk, we pride ourselves on our commitment to exceptional customer service. Our live call answering within 5 seconds, personalized travel managers, 24/7 emergency helpline, and triple protection for client money are just a few of the reasons that set us apart from our competitors. Additionally, our expert insider knowledge, automatic Air Miles additions, and our support for underprivileged Families initiatives make us a leader in the travel industry. Book with confidence and trust in Travelhouseuk.

Cheap Flights Business Class Flights Fly Now Pay Later Umrah Packages Cheap Flights To Zimbabwe Cheap flights to South Africa Cheap flights to Ghana Cheap flights to Nigeria Cheap flights to Pakistan Cheap flights to India Cheap flights to Philippines Latest Travel News

Top Rated Travel Agency in London UK - Travel House UK

Written by the company

Book Cheap Flights Hotels and Holidays with Best Travel Agency in London UK - Travel House UK
We're committed to our customers We have a long-standing commitment to treat all customers the way we want to be treated – with respect, Support and kindness.
Helping People Travel with Confidence
Book cheap flights, holidays, and Umrah packages with confidence. Travel House UK is ATOL & ABTA protected and trusted by thousands of happy travellers across the UK.
Real People. Real Support. Every Step of the Way.
From your first enquiry to your return home, our team is here to answer questions, solve problems, and provide the support you deserve.
Travel Built on Trust and Experience
Our customers choose us because we believe in transparency, reliability, and delivering the level of service people remember long after their trip.
Making Every Journey Easier
We understand that every traveller has different needs. That's why we take the time to find travel options that work best for you.
Committed to Great Customer Experiences
We value every customer and continually work to provide friendly service, quick responses, and a smooth booking experience from start to finish.

Hustle free flight bookings

Booking is just 5 min away

Booking is just 5 min away
Travelhouseuk is committed to excellence. Our long-standing history assures you that we deliver 100 percent satisfaction to all our customers

Contact info

Thousands Trust Travel House UK

Join our happy customers. Rated 4.8 on Trustpilot. Book today!

4.8

Excellent

TrustScore 5 out of 5

12k reviews

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4.8

All reviews

(11,974)

1,160 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very good also a reliable service

Very good also a reliable service

21 August 2026
Unprompted review
Travel House UK logo

Reply from Travel House UK

Opeoluwa Hastrup,

We are so happy to hear you found our service reliable. Thank you for your wonderful feedback!

Should you need anything further, our team is available via WhatsApp on 02031373050 or by email at customerservices@travelhouseuk.co.uk

Team travelhouseuk

Rated 5 out of 5 stars

Really pleased with my experience…

Really pleased with my experience booking a flight through TravelHouseUK. Communication was smooth throughout from the moment I booked, confirmation came quickly and everything was clearly laid out, so I never had to chase or wonder where things stood. It made the whole process feel easy and stress-free. Would happily book with them again.

19 August 2026
Unprompted review
Travel House UK logo

Reply from Travel House UK

kingsley Onofua,

We are so pleased to hear that your flight booking experience was smooth and stress-free from start to finish. It's wonderful to know that our clear communication made the process easy for you, and we look forward to assisting you with future travel plans.

Should you need anything further, our team is available via WhatsApp on 02031373050 or by email at customerservices@travelhouseuk.co.uk

Team travelhouseuk

Rated 5 out of 5 stars

The agent is so professional and up to…

The agent is so professional and up to the point

19 August 2026
Unprompted review
Travel House UK logo

Reply from Travel House UK

Slyvia Hobwani,

We are delighted to hear that you found our agent professional and efficient. Thank you for taking the time to share your positive experience with us.

Should you need anything further, our team is available via WhatsApp on 02031373050 or by email at customerservices@travelhouseuk.co.uk

Team travelhouseuk

Rated 4 out of 5 stars

Very reliable and Good service

Very reliable and Good service, Mark has looked after my family and myself for years now and has never failed to deliver a fantastic job making booking flights less stressful and and easier for us. Thank you for your service once again Mark!

20 August 2026
Unprompted review
Travel House UK logo

Reply from Travel House UK

Natania Musarara,

We are so pleased to hear about your continued positive experiences. It's wonderful to know that our team has consistently delivered fantastic service, making your flight bookings less stressful and easier over the years. We appreciate your kind words.

Should you need anything further, our team is available via WhatsApp on 02031373050 or by email at customerservices@travelhouseuk.co.uk

Team travelhouseuk

Rated 5 out of 5 stars

Robin Sams

Robin Sams
Excellent customer service, very professional and friendly. I wouldn’t hesitate to recommend anyone to him directly. Active listener with a very good professional attitude. He deserves promotion to management

19 August 2026
Unprompted review
Travel House UK logo

Reply from Travel House UK

customer,

We're delighted to hear about your excellent experience and that our colleague provided professional and friendly service. It's wonderful to know they were an active listener with a great attitude. We appreciate your recommendation!

Should you need anything further, our team is available via WhatsApp on 02031373050 or by email at customerservices@travelhouseuk.co.uk

Team travelhouseuk

Rated 5 out of 5 stars

Jacob is very good and professional.

Jacob is very good and professional.
He is very experienced with his job and reliable. He makes our life easy the way we can buy tickets in instalments. He is someone you can rely upon for travel purposes.

16 August 2026
Unprompted review
Travel House UK logo

Reply from Travel House UK

Ms Cornelia Kelebohile Mabuza ,

We're delighted to hear that the service you received was professional, experienced, and reliable. It's wonderful to know that we make your life easy with installment options and that you can rely on us for travel. We appreciate your kind words.

Should you need anything further, our team is available via WhatsApp on 02031373050 or by email at customerservices@travelhouseuk.co.uk

Team travelhouseuk

Rated 5 out of 5 stars

Mark Benson is a truly brilliant travel…

Mark Benson is a truly brilliant travel agent. I have used him for 6 years and not been disappointed. He answers my initial request almost immediately, and always finds me the best deal he can. I highly recommend Travel house and the company and Mark will always be my go to option when I need to fly!

17 August 2026
Unprompted review
Travel House UK logo

Reply from Travel House UK

Claire Reynolds,

We are so pleased to hear about your consistently positive experiences over the past six years. It's wonderful to know that our team member's prompt responses and dedication to finding the best deals have made such a difference for you. We truly appreciate your high recommendation and loyalty.

Should you need anything further, our team is available via WhatsApp on 02031373050 or by email at customerservices@travelhouseuk.co.uk

Team travelhouseuk

Rated 4 out of 5 stars

Getting a last minute ticket

Gordon Smith assisted my husband to purchase the ticket for me The payment was easy to make. The ticket was purchased quickly without problems.

17 August 2026
Unprompted review
Travel House UK logo

Reply from Travel House UK

Fungisai Marere-Chiwara,

We're delighted to hear that the ticket purchase was easy and quick. It's wonderful to know that the process was smooth and without problems. Thank you for sharing your positive experience.

Should you need anything further, our team is available via WhatsApp on 02031373050 or by email at customerservices@travelhouseuk.co.uk

Team travelhouseuk

Rated 5 out of 5 stars

I just want to say thank you Marcus for…

I just want to say thank you Marcus for your fantastic assistance in helping me get my flight back home.

18 August 2026
Unprompted review
Travel House UK logo

Reply from Travel House UK

Sharon,

We're so pleased to hear about the fantastic assistance you received in getting your flight back home. We're glad we could help!

Should you need anything further, our team is available via WhatsApp on 02031373050 or by email at customerservices@travelhouseuk.co.uk

Team travelhouseuk

Rated 5 out of 5 stars

As always

As always, Mark came to my rescue, flight sorted with no hassle. Been using him for 5+ years and won't use anyone else.

18 August 2026
Unprompted review
Travel House UK logo

Reply from Travel House UK

Vanessa Gracie ,

We're so pleased to hear that we could assist you with your flight arrangements without any hassle, and that you've been a loyal customer for over five years. Your continued trust means a lot to us!

Should you need anything further, our team is available via WhatsApp on 02031373050 or by email at customerservices@travelhouseuk.co.uk

Team travelhouseuk

Rated 5 out of 5 stars

Mike Morris was very friendly and happy…

Mike Morris was very friendly and happy to search and match low prices, days and dates.

17 August 2026
Unprompted review
Travel House UK logo

Reply from Travel House UK

Grace,

We're so pleased to hear that our team member was friendly and helpful in finding the best prices and dates for you. Thank you for sharing your positive experience!

Should you need anything further, our team is available via WhatsApp on 02031373050 or by email at customerservices@travelhouseuk.co.uk

Team travelhouseuk

Rated 5 out of 5 stars

Great pricing

Great pricing, rapid response, wonderful overall service.
I always book with Travelhouse

17 August 2026
Unprompted review
Travel House UK logo

Reply from Travel House UK

Carolyn Landon,

We're so happy to hear you consistently enjoy our pricing, rapid responses, and wonderful service! Thank you for your continued loyalty.

Should you need anything further, our team is available via WhatsApp on 02031373050 or by email at customerservices@travelhouseuk.co.uk

Team travelhouseuk

Rated 4 out of 5 stars

Easy to follow the stages of booking

Easy to follow the stages of booking

17 August 2026
Unprompted review
Travel House UK logo

Reply from Travel House UK

Lily Ndlovu,

We're happy to hear that our booking process was easy to follow. We appreciate your positive feedback!

Should you need anything further, our team is available via WhatsApp on 02031373050 or by email at customerservices@travelhouseuk.co.uk

Team travelhouseuk

Rated 5 out of 5 stars

Mark was brilliant from beginning to…

Mark was brilliant from beginning to end of my booking. Not only now but for many years.
Mark is also using facebook which shows his transparency dealing with clients and exibits his good business ettiquette. I am very greatful for his support.

18 August 2026
Unprompted review
Travel House UK logo

Reply from Travel House UK

Michelle,

We're so pleased to hear about your consistently positive experiences with our colleague over many years. It's wonderful to know that their transparency and excellent business etiquette have been so helpful. We truly appreciate your kind words and continued support.

Should you need anything further, our team is available via WhatsApp on 02031373050 or by email at customerservices@travelhouseuk.co.uk

Team travelhouseuk

Rated 5 out of 5 stars

Excellence at every stage

Excellence at every stage

10 August 2026
Unprompted review
Travel House UK logo

Reply from Travel House UK

Hlue JAMELA,

We're so happy to hear you had such a positive experience with us at every stage. We truly appreciate your kind words.

Should you need anything further, our team is available via WhatsApp on 02031373050 or by email at customerservices@travelhouseuk.co.uk

Team travelhouseuk

Rated 5 out of 5 stars

Eddy is the best agent

Eddy is the best agent. He has so much patience and helps a lot

15 August 2026
Unprompted review
Travel House UK logo

Reply from Travel House UK

Mrs. Netsai Shindi,

We're so pleased to hear that our team member provided excellent assistance and demonstrated such great patience. Thank you for sharing your positive experience with us!

Should you need anything further, our team is available via WhatsApp on 02031373050 or by email at customerservices@travelhouseuk.co.uk

Team travelhouseuk

Rated 5 out of 5 stars

A big shout out again to Edwin

A big shout out again to Edwin. Thank you for your prompt responses, professionalism, dedication and knowledge of your speciality . We have booked yet again with Travel house assisted by Edwin once again, customer service remains of high standard.

15 August 2026
Unprompted review
Travel House UK logo

Reply from Travel House UK

Matildah Musendo,

We're delighted to hear about your positive experience and that our team member's prompt responses, professionalism, and dedication were so helpful. We appreciate you choosing to book with us again and are glad our customer service remains of a high standard.

Should you need anything further, our team is available via WhatsApp on 02031373050 or by email at customerservices@travelhouseuk.co.uk

Team travelhouseuk

Rated 5 out of 5 stars

I’d never use anyone else

I have used Mark for numerous bookings to plenty of different places and he is always patient, helpful and extremely efficient. I personally would not use anyone else.

13 August 2026
Unprompted review
Travel House UK logo

Reply from Travel House UK

Stephen,

We're delighted to hear that you've consistently had positive experiences with our team for your numerous bookings. We appreciate your kind words about our patience, helpfulness, and efficiency.

Should you need anything further, our team is available via WhatsApp on 02031373050 or by email at customerservices@travelhouseuk.co.uk

Team travelhouseuk

Rated 5 out of 5 stars

Emma was very helpful in looking for a…

Emma was very helpful in looking for a flight for me, absolutely loved the service

14 August 2026
Unprompted review
Travel House UK logo

Reply from Travel House UK

Marshall,

We're so pleased to hear that our team member was very helpful in assisting you with your flight search. Thank you for sharing your positive feedback; we truly appreciate it!

Should you need anything further, our team is available via WhatsApp on 02031373050 or by email at customerservices@travelhouseuk.co.uk

Team travelhouseuk

Rated 5 out of 5 stars

Mark Benson

Mark Benson you take the stress out of my travelling. Thank you to you and your team .

8 August 2026
Unprompted review
Travel House UK logo

Reply from Travel House UK

Deirdre ONeill,

We are so pleased to hear that we could help alleviate the stress of your travels. Thank you for your kind words; we truly appreciate your feedback!

Should you need anything further, our team is available via WhatsApp on 02031373050 or by email at customerservices@travelhouseuk.co.uk

Team travelhouseuk

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