Travel House UK Reviews 

11,972
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 1,207 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are exceptionally helpful, patient, and professional when organizing complex flight bookings and finding the best available deals. Many people also warmly appreciate the smooth communication, team dedication, and great prices provided throughout the entire travel planning process. Some reviewers were not happy with unexpected additional charges added to their flight tickets and experienced poor customer support interactions from certain agents. A few other people also felt that communication broke down completely when they were trying to get transparent pricing or reliable booking assistance.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their helpfulness, professionalism, and... See more

Service

Reviewers highlight positive aspects of service, noting that agents are professional, responsive, and... See more

Customer service

Consumers find customer service to be positive, highlighting professional, helpful, and reliable support... See more

Booking process

Reviewers mention positive feedback about booking process, highlighting smooth and stress-free experiences.... See more

Price

Customers consistently note positive experiences with price, highlighting that agents are patient and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Quick and professional response. Friendly service. What I love most is that despite our traveling is distant and complicated about different procedures around, Travel House agent not even helped us wi... See more

Company replied

Rated 5 out of 5 stars

Really pleased with my experience booking a flight through TravelHouseUK. Communication was smooth throughout from the moment I booked, confirmation came quickly and everything was clearly laid out, s... See more

Company replied

Rated 5 out of 5 stars

If I could give more than 5 stars, I would! We found ourselves in a stressful situation needing an urgent flight to South Africa for my husband for a Family emergency on just three days' notice. Mark... See more

Company replied

Rated 5 out of 5 stars

Fantastic service by Joseph Baker. Helped me with finding the cheapest flight options, didn’t mind providing multiple quotes for different dates/routes. Very patient and friendly. Would recommend over... See more

Company replied


Company details

  1. Travel agent
  2. Airline ticket agency
  3. Flights search site
  4. Travel deals

About Travel House UK

Written by the company

Book Cheap flights and bargain holidays worldwide with TravelhouseUK, the Best travel agency in London UK, trusted and top rated by travellers.

Search millions of flight deals online and get Last minute flights , Cheap airfares, Charter flights, last minute holidays and low cost hotels.

We at TravelHouseUK believe in the paramount importance to keep Quality parallel to Value and strive to attain and retain clients with the same motive – provide best quality with best value.

As retail agents, we aim to connect with our clients and create not just a consumer-supplier relationship, but guard the client interests on an individual level. We work our way through providing the most affluent alternatives with varying competitive airline deals to optimal destinations on the globe.

Our 100+ member team helps us achieve our goal. There’s no stronger foundation for a true partnership with your business. We have a unique culture that ensures our people are aligned with the mindset and strategic direction of our business.

At Travelhouseuk, we believe in providing our customers with the most comprehensive and authentic feedback possible. That is why we only request reviews once a customer has completed their travels, ensuring that our clients have the full picture of their experience with us. We welcome feedback on our staff's friendliness and knowledge, as well as the smooth functioning of all travel arrangements and any issues that may have arisen during the trip.

At Travelhouseuk, we pride ourselves on our commitment to exceptional customer service. Our live call answering within 5 seconds, personalized travel managers, 24/7 emergency helpline, and triple protection for client money are just a few of the reasons that set us apart from our competitors. Additionally, our expert insider knowledge, automatic Air Miles additions, and our support for underprivileged Families initiatives make us a leader in the travel industry. Book with confidence and trust in Travelhouseuk.

Cheap Flights Business Class Flights Fly Now Pay Later Umrah Packages Cheap Flights To Zimbabwe Cheap flights to South Africa Cheap flights to Ghana Cheap flights to Nigeria Cheap flights to Pakistan Cheap flights to India Cheap flights to Philippines Latest Travel News

Top Rated Travel Agency in London UK - Travel House UK

Written by the company

Book Cheap Flights Hotels and Holidays with Best Travel Agency in London UK - Travel House UK
We're committed to our customers We have a long-standing commitment to treat all customers the way we want to be treated – with respect, Support and kindness.
Helping People Travel with Confidence
Book cheap flights, holidays, and Umrah packages with confidence. Travel House UK is ATOL & ABTA protected and trusted by thousands of happy travellers across the UK.
Real People. Real Support. Every Step of the Way.
From your first enquiry to your return home, our team is here to answer questions, solve problems, and provide the support you deserve.
Travel Built on Trust and Experience
Our customers choose us because we believe in transparency, reliability, and delivering the level of service people remember long after their trip.
Making Every Journey Easier
We understand that every traveller has different needs. That's why we take the time to find travel options that work best for you.
Committed to Great Customer Experiences
We value every customer and continually work to provide friendly service, quick responses, and a smooth booking experience from start to finish.

Hustle free flight bookings

Booking is just 5 min away

Booking is just 5 min away
Travelhouseuk is committed to excellence. Our long-standing history assures you that we deliver 100 percent satisfaction to all our customers

Contact info

Thousands Trust Travel House UK

Join our happy customers. Rated 4.8 on Trustpilot. Book today!

4.8

Excellent

TrustScore 5 out of 5

12k reviews

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4.8

All reviews

(11,972)

1,159 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Mark Benson thank you for a fantastic…

Mark Benson thank you for a fantastic service on not only booking our tickets but also gave us a good deal.We been booking our trips with Travel House for over 10 years.
Excellent service

20 August 2026
Unprompted review
Travel House UK logo

Reply from Travel House UK

MRS STEPHANIE STRECKER,

We're delighted to hear about your consistently excellent service over the past decade. It's wonderful to know that we've been able to provide you with great deals and fantastic service for so long.

Should you need anything further, our team is available via WhatsApp on 02031373050 or by email at customerservices@travelhouseuk.co.uk

Team travelhouseuk

Rated 5 out of 5 stars

Very quick

Very quick, patient & friendly service

27 August 2026
Unprompted review
Travel House UK logo

Reply from Travel House UK

Kunda,

We're truly happy to hear that our service was quick, patient, and friendly. We appreciate your kind words.

Should you need anything further, our team is available via WhatsApp on 02031373050 or by email at customerservices@travelhouseuk.co.uk

Team travelhouseuk

Rated 5 out of 5 stars

Mr Tim was very helpful professional…

Mr Tim was very helpful professional and helpful when I booked my ticket.

26 August 2026
Unprompted review
Travel House UK logo

Reply from Travel House UK

LAJBAR HUSSAIN,

We're delighted to hear that our team member was very professional and helpful when you booked your ticket. Thank you for your wonderful feedback!

Should you need anything further, our team is available via WhatsApp on 02031373050 or by email at customerservices@travelhouseuk.co.uk

Team travelhouseuk

Rated 5 out of 5 stars

Great service

Always recieve a good service from travel house. Joseph B has been very helpful and great with my bookings. He is very helpful, communication is spot on and generally finds the best deals.
Would recommend to friends and family
Thanks

26 August 2026
Unprompted review
Travel House UK logo

Reply from Travel House UK

Sheila ,

We're delighted to hear that you consistently receive good service and that our team member has been very helpful with your bookings. It's wonderful to know that our communication is spot on and that we generally find the best deals. We appreciate your recommendation to friends and family.

Should you need anything further, our team is available via WhatsApp on 02031373050 or by email at customerservices@travelhouseuk.co.uk

Team travelhouseuk

Rated 5 out of 5 stars

The adviser Joseph is a great person

The adviser Joseph is a great person. Has alot of patient, listening and extremely helpful. I had referred alot of ppl. Just bcos of experience i had with him. He is talented for sure.

26 August 2026
Unprompted review
Travel House UK logo

Reply from Travel House UK

Bob Nnanna,

We are so happy to hear about your positive experience with our team member. It's wonderful to know that their patience, attentiveness, and helpfulness made such a great impression. We truly appreciate you sharing your kind words and for recommending us to others!

Should you need anything further, our team is available via WhatsApp on 02031373050 or by email at customerservices@travelhouseuk.co.uk

Team travelhouseuk

Rated 5 out of 5 stars

Abraham was very patient and found me…

Abraham was very patient and found me well priced flights. His service and attention to detail was excellent, he kept me informed of all the steps in the process.

25 August 2026
Unprompted review
Travel House UK logo

Reply from Travel House UK

Zee Sanders,

We're delighted to hear that our team member was patient and found you well-priced flights. We appreciate your kind words about the excellent service and attention to detail, and that you were kept informed throughout the process.

Should you need anything further, our team is available via WhatsApp on 02031373050 or by email at customerservices@travelhouseuk.co.uk

Team travelhouseuk

Rated 5 out of 5 stars

Great work

Great work. Got my ticket within minutes

25 August 2026
Unprompted review
Travel House UK logo

Reply from Travel House UK

Itayi,

We are so pleased to hear that you received your ticket so quickly! We appreciate your kind words and positive feedback.

Should you need anything further, our team is available via WhatsApp on 02031373050 or by email at customerservices@travelhouseuk.co.uk

Team travelhouseuk

Rated 5 out of 5 stars

Excellent travel agent

Excellent travel agent! Brian Green is very professional, helpful, reliable and responsive. Each time I traveled with my husband, Brian made the whole travel booking process easy and stress free. I highly recommend their services.

26 August 2026
Unprompted review
Travel House UK logo

Reply from Travel House UK

Muslimot Abeni,

We're delighted to hear about your positive experiences! It's wonderful to know that our team member made your travel booking process easy and stress-free. We appreciate your high recommendation of our services.

Should you need anything further, our team is available via WhatsApp on 02031373050 or by email at customerservices@travelhouseuk.co.uk

Team travelhouseuk

Rated 5 out of 5 stars

Quick and professional response, 15 star Lilly Glad

Quick and professional response. Friendly service. What I love most is that despite our traveling is distant and complicated about different procedures around, Travel House agent not even helped us with everything needed but also came out with her own initiative and suggestions that helped us organise everything even smoother. So if it's about the experience with the staff, hear my voice, Lilly Glad! How satisfying 1 to 10? 15. Polite15. Effective 15. Thank you Lilly.

24 August 2026
Unprompted review
Travel House UK logo

Reply from Travel House UK

Sebastian Burczak,

We are incredibly grateful for your wonderful feedback and are so happy to hear about your exceptional experience. It's truly rewarding to know that our team's dedication and proactive approach made your complex travel arrangements smoother. We pride ourselves on providing professional and friendly service, and we are delighted that we exceeded your expectations. Your kind words mean a great deal to us.

Should you need anything further, our team is available via WhatsApp on 02031373050 or by email at customerservices@travelhouseuk.co.uk

Team travelhouseuk

Rated 5 out of 5 stars

Good customer service experience with…

Good customer service experience with Marcus

25 August 2026
Unprompted review
Travel House UK logo

Reply from Travel House UK

Elizabeth Ackah,

We're delighted to hear about your positive customer service experience. We appreciate your kind words!

Should you need anything further, our team is available via WhatsApp on 02031373050 or by email at customerservices@travelhouseuk.co.uk

Team travelhouseuk

Rated 5 out of 5 stars

Good professional working stand

Good professional working stand , so clear and good listener to your questions and answers are made clear.

21 August 2026
Unprompted review
Travel House UK logo

Reply from Travel House UK

customer,

We're delighted to hear that you found our professional approach clear and that we were good listeners to your questions, providing clear answers. Your positive feedback is greatly appreciated.

Should you need anything further, our team is available via WhatsApp on 02031373050 or by email at customerservices@travelhouseuk.co.uk

Team travelhouseuk

Rated 5 out of 5 stars

Sean is just an amazing travel agent

Sean is just an amazing travel agent. He has got all the time on earth to give you exactly what you want. His patience is beyond excellent. Thank you Sean for being a backbone of all my travels You always make my travels easier and enjoyable. Keep up the good job and do the same to everyone. You are Great with what you do.
Thank you

19 August 2026
Unprompted review
Travel House UK logo

Reply from Travel House UK

Ethel Kadonzvo Muchechetere,

We are so pleased to hear about your excellent experience and that our team member provided such patient and dedicated service. We truly value your kind words and appreciate you highlighting how our support makes your travels easier and more enjoyable. Thank you for your continued trust in us.

Should you need anything further, our team is available via WhatsApp on 02031373050 or by email at customerservices@travelhouseuk.co.uk

Team travelhouseuk

Rated 5 out of 5 stars

Always efficient and gives the best…

Always efficient and gives the best airfares

7 August 2026
Unprompted review
Travel House UK logo

Reply from Travel House UK

Rudo Munyayi,

We are so pleased to hear that you consistently find our service efficient and our airfares to be the best. Thank you for your wonderful feedback!

Should you need anything further, our team is available via WhatsApp on 02031373050 or by email at customerservices@travelhouseuk.co.uk

Team travelhouseuk

Rated 5 out of 5 stars

I have used Mark many times and once…

I have used Mark many times and once again he has given me excellent service. I would and have recommended him to family and friends

21 August 2026
Unprompted review
Travel House UK logo

Reply from Travel House UK

Helen Hoare,

We are so pleased to hear that you consistently receive excellent service. Your continued trust and recommendations to your family and friends mean a great deal to us.

Should you need anything further, our team is available via WhatsApp on 02031373050 or by email at customerservices@travelhouseuk.co.uk

Team travelhouseuk

Rated 5 out of 5 stars

Agent was very professional and…

Agent was very professional and patient. Am happy with the support and time

22 August 2026
Unprompted review
Travel House UK logo

Reply from Travel House UK

Elizabeth Tamma,

We're so pleased to hear that our agent was professional and patient, and that you are happy with the support and time provided. Thank you for your kind words.

Should you need anything further, our team is available via WhatsApp on 02031373050 or by email at customerservices@travelhouseuk.co.uk

Team travelhouseuk

Rated 1 out of 5 stars

I will never in my life use this travel…

I will never in my life use this travel house not even recommand to my friends or family not even to my worest enemy. It was a realy bad experuence. On holiday but we could not do anything as we where place at a dodgy environmwnt after paying so much money.

5 August 2026
Unprompted review
Travel House UK logo

Reply from Travel House UK

Constance Phakathi,

We are genuinely sorry to hear that your stay did not meet your expectations, especially when you were looking forward to enjoying your holiday.

We understand how disappointing it can be to arrive and find construction work taking place nearby. Unfortunately, local construction and temporary works are not always communicated to us in advance, particularly where they are outside the hotel itself.

Before the vouchers were issued, the hotel details were shared with you, including the location, room type and booking arrangements, so that these could be reviewed and agreed beforehand.

We are sorry that the nearby construction affected your overall experience. However, as the hotel and arrangements provided were confirmed with you before travel, and the construction was outside our direct control, we are unfortunately unable to offer further assistance in this instance.

We appreciate you sharing your experience with us and are sorry the stay was not what you hoped for.

TravelHouseUK

Rated 5 out of 5 stars

Excellent PR and efficient issuance of…

Excellent PR and efficient issuance of reasonably priced flight tickets. Communication and reminders also excellent with a human touch

21 August 2026
Unprompted review
Travel House UK logo

Reply from Travel House UK

Alex Mthobi,

We're so pleased to hear about your positive experience with our public relations and the efficient issuance of your flight tickets. We're especially glad that our communication and reminders were excellent and had a human touch.

Should you need anything further, our team is available via WhatsApp on 02031373050 or by email at customerservices@travelhouseuk.co.uk

Team travelhouseuk

Rated 5 out of 5 stars

Clear communication

Clear communication, step by step process and a time efficient process in booking flight tickets by Frank Brown of travel house U.K.. Value for money service.

21 August 2026
Unprompted review
Travel House UK logo

Reply from Travel House UK

customer,

We're delighted to hear that you found the communication clear, the process step-by-step, and the booking efficient. We appreciate your kind words about the value for money service.

Should you need anything further, our team is available via WhatsApp on 02031373050 or by email at customerservices@travelhouseuk.co.uk

Team travelhouseuk

Rated 5 out of 5 stars

Great service

Great service
I’ve been using Travel House for about ten years. The booking process is simple, their service is great and any amendments or issues are dealt with quickly and efficiently

6 August 2026
Unprompted review
Travel House UK logo

Reply from Travel House UK

Marlene,

It's wonderful to hear that you've been a loyal customer for a decade and that our booking process and service have consistently met your expectations. We're especially pleased that any changes or concerns have been handled quickly and efficiently for you. Thank you for your kind words!

Should you need anything further, our team is available via WhatsApp on 02031373050 or by email at customerservices@travelhouseuk.co.uk

Team travelhouseuk

Rated 5 out of 5 stars

Very good also a reliable service

Very good also a reliable service

21 August 2026
Unprompted review
Travel House UK logo

Reply from Travel House UK

Opeoluwa Hastrup,

We are so happy to hear you found our service reliable. Thank you for your wonderful feedback!

Should you need anything further, our team is available via WhatsApp on 02031373050 or by email at customerservices@travelhouseuk.co.uk

Team travelhouseuk

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