Travel Insured International Reviews 

2,194
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 815 reviews, reviewers had a great experience with this company. Customers frequently mention that support staff members are exceptionally helpful, kind, and knowledgeable when answering policy questions before departure. People feel much more secure and relaxed during their holidays knowing they have reliable medical and travel coverage in place. However, some reviewers were not happy with the lengthy claims process and delayed financial reimbursements. A few individuals also expressed deep frustration when their unexpected trip interruption claims were ultimately denied or took months to resolve. Travelers noted that communication regarding submitted documents could sometimes be improved to avoid confusion.

What people talk about most

Claim

People report ambiguous experiences with claim processes, reflecting a stark division among customers. While... See more

Service

Consumers find service to be ambiguous, experiencing a mix of great satisfaction and intense frustration.... See more

Holidays

Customers had ambiguous experiences with holidays, reflecting a wide range of differing outcomes. While many... See more

Customer service

Clients share ambiguous opinions on customer service, reflecting a wide range of experiences. While many... See more

Staff

Reviewers highlight positive aspects of staff, describing representatives as knowledgeable, friendly, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It takes a while for them to kick it in after being out of the hospital. So we stayed in a hotel for 6 days until they made first class arrangements for travel, etc. Still waiting for reimbursement... See more

Company replied

Rated 4 out of 5 stars

Simon Harrison was very helpful: kind, competent, understanding. His attentiveness outshined the rest. I would give him 5 stars. However, the overall wait to get to him was almost 30 minutes, which in... See more

Company replied

Rated 4 out of 5 stars

It was an assurance knowing we were covered from the day we purchased our vacation right up until our vacation, during our vacation & travel to & from & until we were safely home. Thankfully we didn't... See more

Company replied

Rated 4 out of 5 stars

Because of a prior incident when we had to cancel a major trip but had travel insurance, we always opt in. TII is our choice. Thankfully, we have not had to submit any claims.

Company replied


Company details

  1. Travel Insurance Company
  2. Cruise Travel Agency
  3. Insurance company
  4. Travel agent

About Travel Insured International

Written by the company

With over 30 years of experience, 2,000+ partners, and 10 million+ trips protected, Travel Insured International delivers robust travel protection plans designed to fit every traveler and every trip. Whether you’re planning a family vacation, a luxury cruise, or a once-in-a-lifetime adventure, our suite of products offers flexible coverage and 24/7 non-insurance traveler support so you can travel with confidence.

Why Choose Travel Insured?

  • Customizable coverage for every trip type—family, cruise, adventure, solo travel
  • Optional Cancel or Interrupt for Any Reason bundle available on select plans
  • Pet, rental car, and adventure sports bundles to fit your lifestyle
  • 24/7 worldwide non-insurance traveler support and concierge services included on every plan
  • Fast, digital claims process and real-time support
  • Trusted by travelers for over 30 years
PROTECT YOUR NEXT TRIP

Frequently Asked Questions

Q: How much does travel protection cost?
A: The cost of our travel protection plans depends on various factors, including trip cost, travel dates, and level of coverage selected. Some of our plans can often be cost-effective for families, as children 17 and under may be included at no additional cost. It’s important to compare our plans and review the plan details to make sure the coverage meets your specific needs. If you want exact pricing, you can get a quote online at any time or contact our Customer Care team for assistance. All plans contain insurance benefits and non-insurance travel assistance services.

Q: What is the Optional Cancel or Interrupt for Any Reason Bundle?
A: The Optional Cancel or Interrupt for Any Reason Bundle allows you to cancel or interrupt your trip for reasons not otherwise covered by your plan. This option adds flexibility if something personal or unexpected causes you to change plans. You may be eligible for partial reimbursement, when the reason for cancellation or interruption falls outside the listed covered reasons. Additional cost and terms apply.

Q: What is the difference between Trip Cancellation and Trip Interruption coverage?
A: If you are not able to take your trip due to a covered reason you would file a Trip Cancellation claim. If you have already departed for your trip and have to return home for a covered reason you would file a Trip Interruption claim. See our chart for Trip Cancellation and Trip Interruption covered reasons.

Q: How do I get help or file a claim while traveling?
A: Our 24/7 Traveler Support Service is available worldwide. You can reach us at 1-800-494-9907 (U.S./Canada) or 1-603-328-1707 (International). Claims can be filed online at www.travelinsured.com/claims.

PROTECT YOUR NEXT TRIP

Enjoy a 14-Day Free Look Period on Your Travel Protection Plan

Take your time to review your plan. Travel Insured is committed to your satisfaction as a customer

When you purchase a Travel Insured protection plan, you have 14 days to review all the plan details at your own pace. If you decide the plan doesn’t meet your needs and you haven’t started your trip or filed a claim, you can cancel within this period for a full refund. This can give you the flexibility and confidence to make sure your coverage is right for you. Learn more.

Contact info

4.1

Great

TrustScore 4 out of 5

2k reviews

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4.1

All reviews

(2,194)

772 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

The insurance is great

The insurance is great, understandably the paper work is daunting to fill out

16 June 2026
Travel Insured International logo

Reply from Travel Insured International

Thank you for your feedback, Most of our clients feel the exact same way. It's completely valid. Once we get past this initial paperwork hurdle, you'll have complete peace of mind. Any questions along the way please reach out to us.

Rated 5 out of 5 stars

Cancel For Any Reason a major concern.

For my recent Safari trip to Botswana and South Africa I chose Travel Insured because in today's world we can never be sure when turmoil will break out making travel a bit nerve racking anc cancellation for a non-covered reason a reality. Travel Insured has the highest return rate (75%) of Cancel For Any Reason Coverage of all the insurance companies I checked. Plus your pricing is very competitive. I will always choose TII. Thank you

26 August 2025
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Reply from Travel Insured International

Thank you for your incredible feedback! We are thrilled to hear that our Cancel For Any Reason Coverage and competitive pricing provided the peace of mind you needed for your safari in Botswana and South Africa.

We know that navigating travel today can be nerve-racking, and being able to recoup non-refundable cost is incredibly important. We are so glad we could deliver the high-level return and support you deserve.

Thank you for trusting Travel Insured International for your adventures. We look forward to protecting your future journeys!

Rated 5 out of 5 stars

Took care of my claim and received…

Took care of my claim and received refund within a month or so.

11 June 2026
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Reply from Travel Insured International

Thank you for choosing Travel Insured to get the right protection that meets you in the moment.

Rated 1 out of 5 stars

I have opened a claim 2 years ago and…

I have opened a claim 2 years ago and they are still processing it. My grandpa passed away while I was travelling and I rushed home to be present at his funeral. The insurance company still did not issue a reimbursement for my flight or for any of my expenses getting home. I am extremely frustrated and they have not responded to my emails... I travel often and have had pleasant experiences with other travel insurance companies, but I will never use Travel Insured again

29 June 2025
Unprompted review
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Reply from Travel Insured International

I’m very sorry to hear about your experience, that’s not the level of service we aim to provide. I’d like to ensure your concerns are reviewed and addressed. Please send us a private message to Reviews@travelinsured.com with your full name, plan number, and contact information, and I’ll make sure it’s escalated to the appropriate team. We appreciate your feedback and the opportunity to assist. -Catherine

Rated 5 out of 5 stars

Good job by your whole team

Good job by your whole team

8 August 2025
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Reply from Travel Insured International

Thank you so much for your kind words ! I will certainly share with the team ! Thank you for choosing Travel Insured to get the right protection that meets you in the moment. We are here. Go be there.

Rated 5 out of 5 stars

Trustful company

Had to cancel my trip and this company didn't hesitate on sending me the check I highly recommend them.

8 June 2026
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Reply from Travel Insured International

We are so sorry your travel plans didn't work out, but we know how stressful cancellations can be and always want to make the process as seamless as possible for you. We appreciate your business and hope to help you book a successful trip in the future!

Rated 5 out of 5 stars

We didn’t need it but it takes away a…

We didn’t need it but it takes away a lot of stress knowing we are covered for anything that could happen.

13 June 2026
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Reply from Travel Insured International

Exactly! That’s the goal of travel insurance—it’s better to have it and not need it, than to need it and not have it. Definitely worth it for the peace of mind. Here's to protecting life's precious moments together.

Rated 5 out of 5 stars

I had lots of questions and the rep…

I had lots of questions and the rep walked me through the process and answered all my questions in a timely basis. Thanks for the reassurance!

12 June 2026
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Reply from Travel Insured International

Thank you for taking the time to share your experience! Our team strives to provide clear, timely support, and we'll be sure to pass your kind words along . We look forward to assisting you again in the future!"

Rated 3 out of 5 stars

Insurance review

The policy was somewhat expensive.

1 June 2026
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Reply from Travel Insured International

We completely understand. Quality protection often comes with a higher price tag. We would suggest in the future please call us to discuss options we may have for you and your concerns when traveling.

Rated 1 out of 5 stars

Don't buy insurance from any company on this site

The company I purchased from refuses to process the claim when I got injured. I have given them every single piece of information I have, multiple times and one stupid ignorant woman has no idea what has been submitted. I will never use this website to buy travel insurance again!

8 April 2026
Unprompted review
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Reply from Travel Insured International

I’m very sorry to hear about your experience, that’s not the level of service we aim to provide. I’d like to ensure your concerns are reviewed and addressed. Please send us a private message to Reviews@travelinsured.com with your full name, plan number, and contact information, and I’ll make sure it’s escalated to the appropriate team. We appreciate your feedback and the opportunity to assist. -Catherine

Rated 1 out of 5 stars

Still waiting on my claim to be…

Still waiting on my claim to be processed. It's taken from january 28th of this year up until last week which is the week of June 20th to get the final documents for my claim. When you ask staff questions, they're very blunt, they are very short... they seem to never answer questions and always walk around the question when asking about the time frame. And I was told now that they got ever they can finalize the claim but it goes in the order my documents were received. Which all of our documents turned in Quite a while back.They were waiting on the a booking company to forward them the information they Needed.. definitely would not recommend this company at this point in time unless they can get things handled pretty quickly. We will not be using them regardless of their rating on our next cruise.This spring

24 June 2026
Unprompted review
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Reply from Travel Insured International

Dear Joseph Garza,

We’re sorry to hear about your experience and appreciate you taking the time to share your feedback. We strive to provide clear, timely communication throughout the claims process, and we apologize if we did not meet those expectations. If you have questions about your claim, please call 1-800-243-3174 and ask to speak directly with your claim analyst. Thank you for choosing Travel Insured International.

-Catherine

Rated 2 out of 5 stars

Although our claim was denied my issue is with lack of information on policy purchases

Our insurance claim was denied and I understand some of the complicated policy terms and limits. However, I question the company’s policy on purchasing the policy. We booked our trip almost a year in advance when we realized we were not already insured, we purchased a policy with only a little over a month of being insured. The agent selling the policy quickly took our $1300 We did not realize that all that happened medically for the previous 11 months would be considered pre existing. So the money was totally wasted and the company representative should have told us that. What is your policy with selling the insurance for such a short time and charging full price and no warning of what would be covered ? Thank you and looking forward to your reply

9 June 2026
Unprompted review
Travel Insured International logo

Reply from Travel Insured International

I’m very sorry to hear about your experience, that’s not the level of service we aim to provide. I’d like to ensure your concerns are reviewed and addressed. Please send us a private message to Reviews@travelinsured.com with your full name, plan number, contact information, details of your review and I’ll make sure it’s escalated to the appropriate team. We appreciate your feedback and the opportunity to assist. -Catherine

Rated 5 out of 5 stars

Great price

Great price for what is covered

28 May 2026
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Reply from Travel Insured International

Thank you for trusting Travel Insured to protect your trip and create unforgettable moments.

Rated 3 out of 5 stars

It was ok

It was ok. It was involvwd

13 June 2026
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Reply from Travel Insured International

Thank you for trusting Travel Insured to protect your trip and create unforgettable moments.

Rated 5 out of 5 stars

Worth it

I didn’t have to use it this time but I have in the past and this is great to have!

11 August 2025
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Reply from Travel Insured International

Thank you for your continued trust in traveling insured with us! Here's to protecting life's precious moments together.

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