Travel Insured International Reviews 

2,191
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 815 reviews, reviewers had a great experience with this company. Customers frequently mention that support staff members are exceptionally helpful, kind, and knowledgeable when answering policy questions before departure. People feel much more secure and relaxed during their holidays knowing they have reliable medical and travel coverage in place. However, some reviewers were not happy with the lengthy claims process and delayed financial reimbursements. A few individuals also expressed deep frustration when their unexpected trip interruption claims were ultimately denied or took months to resolve. Travelers noted that communication regarding submitted documents could sometimes be improved to avoid confusion.

What people talk about most

Claim

People report ambiguous experiences with claim processes, reflecting a stark division among customers. While... See more

Service

Consumers find service to be ambiguous, experiencing a mix of great satisfaction and intense frustration.... See more

Holidays

Customers had ambiguous experiences with holidays, reflecting a wide range of differing outcomes. While many... See more

Customer service

Clients share ambiguous opinions on customer service, reflecting a wide range of experiences. While many... See more

Staff

Reviewers highlight positive aspects of staff, describing representatives as knowledgeable, friendly, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It takes a while for them to kick it in after being out of the hospital. So we stayed in a hotel for 6 days until they made first class arrangements for travel, etc. Still waiting for reimbursement... See more

Company replied

Rated 4 out of 5 stars

Simon Harrison was very helpful: kind, competent, understanding. His attentiveness outshined the rest. I would give him 5 stars. However, the overall wait to get to him was almost 30 minutes, which in... See more

Company replied

Rated 4 out of 5 stars

It was an assurance knowing we were covered from the day we purchased our vacation right up until our vacation, during our vacation & travel to & from & until we were safely home. Thankfully we didn't... See more

Company replied

Rated 4 out of 5 stars

Because of a prior incident when we had to cancel a major trip but had travel insurance, we always opt in. TII is our choice. Thankfully, we have not had to submit any claims.

Company replied


Company details

  1. Travel Insurance Company
  2. Cruise Travel Agency
  3. Insurance company
  4. Travel agent

About Travel Insured International

Written by the company

With over 30 years of experience, 2,000+ partners, and 10 million+ trips protected, Travel Insured International delivers robust travel protection plans designed to fit every traveler and every trip. Whether you’re planning a family vacation, a luxury cruise, or a once-in-a-lifetime adventure, our suite of products offers flexible coverage and 24/7 non-insurance traveler support so you can travel with confidence.

Why Choose Travel Insured?

  • Customizable coverage for every trip type—family, cruise, adventure, solo travel
  • Optional Cancel or Interrupt for Any Reason bundle available on select plans
  • Pet, rental car, and adventure sports bundles to fit your lifestyle
  • 24/7 worldwide non-insurance traveler support and concierge services included on every plan
  • Fast, digital claims process and real-time support
  • Trusted by travelers for over 30 years
PROTECT YOUR NEXT TRIP

Frequently Asked Questions

Q: How much does travel protection cost?
A: The cost of our travel protection plans depends on various factors, including trip cost, travel dates, and level of coverage selected. Some of our plans can often be cost-effective for families, as children 17 and under may be included at no additional cost. It’s important to compare our plans and review the plan details to make sure the coverage meets your specific needs. If you want exact pricing, you can get a quote online at any time or contact our Customer Care team for assistance. All plans contain insurance benefits and non-insurance travel assistance services.

Q: What is the Optional Cancel or Interrupt for Any Reason Bundle?
A: The Optional Cancel or Interrupt for Any Reason Bundle allows you to cancel or interrupt your trip for reasons not otherwise covered by your plan. This option adds flexibility if something personal or unexpected causes you to change plans. You may be eligible for partial reimbursement, when the reason for cancellation or interruption falls outside the listed covered reasons. Additional cost and terms apply.

Q: What is the difference between Trip Cancellation and Trip Interruption coverage?
A: If you are not able to take your trip due to a covered reason you would file a Trip Cancellation claim. If you have already departed for your trip and have to return home for a covered reason you would file a Trip Interruption claim. See our chart for Trip Cancellation and Trip Interruption covered reasons.

Q: How do I get help or file a claim while traveling?
A: Our 24/7 Traveler Support Service is available worldwide. You can reach us at 1-800-494-9907 (U.S./Canada) or 1-603-328-1707 (International). Claims can be filed online at www.travelinsured.com/claims.

PROTECT YOUR NEXT TRIP

Enjoy a 14-Day Free Look Period on Your Travel Protection Plan

Take your time to review your plan. Travel Insured is committed to your satisfaction as a customer

When you purchase a Travel Insured protection plan, you have 14 days to review all the plan details at your own pace. If you decide the plan doesn’t meet your needs and you haven’t started your trip or filed a claim, you can cancel within this period for a full refund. This can give you the flexibility and confidence to make sure your coverage is right for you. Learn more.

Contact info

4.1

Great

TrustScore 4 out of 5

2k reviews

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4.1

All reviews

(2,191)

770 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy to process and it gave us peace of…

Easy to process and it gave us peace of mind for our trip.

17 October 2025
Travel Insured International logo

Reply from Travel Insured International

Exactly! That’s the goal of travel insurance—it’s better to have it and not need it, than to need it and not have it. Definitely worth it for the peace of mind. Here's to protecting life's precious moments together.

Rated 5 out of 5 stars

Speaking with Julie Boyle was a…

Speaking with Julie Boyle was a pleasure. She was so helpful
In guiding me through buying medical insurance on my upcoming trips.

29 June 2026
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Reply from Travel Insured International

Thank you for sharing your positive experience. We love being part of your treasured travel moments.

Rated 1 out of 5 stars

My trip was cancelled as a result of…

My trip was cancelled as a result of hurricane damage to the island. And the insurance did not cover the cost. Not sure what the point of having the travel insurance was.

15 August 2025
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Reply from Travel Insured International

I’m very sorry to hear about your experience, that’s not the level of service we aim to provide. I’d like to ensure your concerns are reviewed and addressed. Please send us a private message to Reviews@travelinsured.com with your full name, plan number, and contact information, and I’ll make sure it’s escalated to the appropriate team. We appreciate your feedback and the opportunity to assist. -Catherine

Rated 4 out of 5 stars

Was nice knowing that if any health…

Was nice knowing that if any health issues or other problems came along I would be able to get a little bit back from having insurance.

15 January 2026
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Reply from Travel Insured International

Thank you for choosing Travel Insured to get the right protection that meets you in the moment. We are here. Go be there.

Rated 4 out of 5 stars

Insurance review

Provided peace of mind incase the trip got cancelled.

11 February 2026
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Reply from Travel Insured International

That’s the goal of travel insurance—it’s better to have it and not need it, than to need it and not have it. Definitely worth it for the peace of mind. Thank you for trusting Travel Insured to protect your trip and create unforgettable moments.

Rated 1 out of 5 stars

Poor customer se4vice

I am getting the run around from this company on my claim from a January 3rd, 2026 cruise which we missed because we could not get to San Juan the day before due to US Military operations grounding all flights the day before the crew. I keep providing information, and they say we have all we need. Then they wait a few weeks to ask for more. I w.ould live a response from somone

15 February 2026
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Reply from Travel Insured International

Dear Harry Murphy,

We’re very sorry to hear about your experience and understand how frustrating this has been, especially given the circumstances surrounding your missed cruise. We apologize for the inconvenience and for any frustration caused by the claims process and follow-up requests. Our team has made attempts to reach you to discuss your claim and provide further clarification. Please contact your claims analyst directly at your earliest convenience so they can review the file with you, provide additional information, and help address any outstanding questions. Thank you for trusting Travel Insured International.

-Catherine

Rated 5 out of 5 stars

Purchasing the travel insurance is…

Purchasing the travel insurance is clear and easy.

27 June 2026
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Reply from Travel Insured International

Thank you for trusting Travel Insured to protect your trip and create unforgettable moments.

Rated 5 out of 5 stars

Thankfully we did not need to use the…

Thankfully we did not need to use the insurance on our trip.
Anyone I needed to talk to before our trip was very helpful.

1 September 2025
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Reply from Travel Insured International

Thank you for sharing your positive experience. We love being part of your treasured travel moments.

Rated 1 out of 5 stars

Found out insurance was worthless and…

Found out insurance was worthless and we would have lost everything for our cruise had Alaska Airlines not gotten us onto a direct American flight to VanCouver day before the cruise. Will never purchase again.

19 June 2026
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Reply from Travel Insured International

I’m very sorry to hear about your experience, that’s not the level of service we aim to provide. I’d like to ensure your concerns are reviewed and addressed. Please send us a private message to Reviews@travelinsured.com with your full name, plan number, and contact information, and I’ll make sure it’s escalated to the appropriate team. We appreciate your feedback and the opportunity to assist. -Catherine

Rated 3 out of 5 stars

Email confirmation

The two reps I spoke were super but your email service is not working and I could not get confirmation of my insurance plan and still don’t have it.

25 June 2026
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Reply from Travel Insured International

We are sorry to hear that! Please call our customer care department at 1-800-243-3174 so we may better assist you.

Rated 5 out of 5 stars

Saved some money using Travel Insured…

Saved some money using Travel Insured and made memories with my son aboard Utopia of the Seas! AMAZING!!

20 February 2026
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Reply from Travel Insured International

Thank you for sharing your positive experience. We love being part of your treasured travel moments. !!

Rated 5 out of 5 stars

Professionalism

The company recognized the validity of my claims and acted affirmatively after thorough reviews. It is a most professional organization.

1 July 2026
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Reply from Travel Insured International

Thank you so much for your kind words. Ensuring a fair, thorough review process is a top priority for our team, and we are thrilled to know we met your expectations. If you ever need assistance again, please do not hesitate to reach out. Here's to protecting life's precious moments together.

Rated 5 out of 5 stars

Very easy to work with

Very easy to work with

31 July 2025
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Reply from Travel Insured International

Thank you for trusting Travel Insured to protect your trip and create unforgettable moments.

Rated 1 out of 5 stars

The process of making a claim and…

The process of making a claim and getting it approved is ridiculous. The amount of back and forth and detail required is absurd. I imagine this is a company strategy as I am sure many people just give up given how much time is wasted. I made a small claim almost 2 months ago and it is still not resolved.

24 June 2026
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Reply from Travel Insured International

I’m very sorry to hear about your experience, that’s not the level of service we aim to provide. I’d like to ensure your concerns are reviewed and addressed. Please send us a private message to Reviews@travelinsured.com with your full name, plan number, and contact information, and a description of your review. I’ll make sure it’s escalated to the appropriate team. We appreciate your feedback and the opportunity to assist. -Catherine

Rated 5 out of 5 stars

Payment Received Today

I submitted a negative review about a week ago because I was not getting any help with TII. I just wanted to post a favorable review, that today I received a notification and was paid for my medical expenses. I am extremely happy that my review was looked into and everything has been made right. I now have no further complaints.

1 July 2026
Unprompted review
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Reply from Travel Insured International

Thank you for sharing this positive update. We are incredibly happy to know that your concerns were addressed and that your claim has been completed. We take our customer feedback to heart, and it means the world to us that we were able to make this right for you. Wishing you all the best!

Rated 4 out of 5 stars

The insurance is great

The insurance is great, understandably the paper work is daunting to fill out

16 June 2026
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Reply from Travel Insured International

Thank you for your feedback, Most of our clients feel the exact same way. It's completely valid. Once we get past this initial paperwork hurdle, you'll have complete peace of mind. Any questions along the way please reach out to us.

Rated 5 out of 5 stars

Cancel For Any Reason a major concern.

For my recent Safari trip to Botswana and South Africa I chose Travel Insured because in today's world we can never be sure when turmoil will break out making travel a bit nerve racking anc cancellation for a non-covered reason a reality. Travel Insured has the highest return rate (75%) of Cancel For Any Reason Coverage of all the insurance companies I checked. Plus your pricing is very competitive. I will always choose TII. Thank you

26 August 2025
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Reply from Travel Insured International

Thank you for your incredible feedback! We are thrilled to hear that our Cancel For Any Reason Coverage and competitive pricing provided the peace of mind you needed for your safari in Botswana and South Africa.

We know that navigating travel today can be nerve-racking, and being able to recoup non-refundable cost is incredibly important. We are so glad we could deliver the high-level return and support you deserve.

Thank you for trusting Travel Insured International for your adventures. We look forward to protecting your future journeys!

Rated 5 out of 5 stars

Took care of my claim and received…

Took care of my claim and received refund within a month or so.

11 June 2026
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Reply from Travel Insured International

Thank you for choosing Travel Insured to get the right protection that meets you in the moment.

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