Travel Insured International Reviews 

2,197
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 815 reviews, reviewers had a great experience with this company. Customers frequently mention that support staff members are exceptionally helpful, kind, and knowledgeable when answering policy questions before departure. People feel much more secure and relaxed during their holidays knowing they have reliable medical and travel coverage in place. However, some reviewers were not happy with the lengthy claims process and delayed financial reimbursements. A few individuals also expressed deep frustration when their unexpected trip interruption claims were ultimately denied or took months to resolve. Travelers noted that communication regarding submitted documents could sometimes be improved to avoid confusion.

What people talk about most

Claim

People report ambiguous experiences with claim processes, reflecting a stark division among customers. While... See more

Service

Consumers find service to be ambiguous, experiencing a mix of great satisfaction and intense frustration.... See more

Holidays

Customers had ambiguous experiences with holidays, reflecting a wide range of differing outcomes. While many... See more

Customer service

Clients share ambiguous opinions on customer service, reflecting a wide range of experiences. While many... See more

Staff

Reviewers highlight positive aspects of staff, describing representatives as knowledgeable, friendly, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It takes a while for them to kick it in after being out of the hospital. So we stayed in a hotel for 6 days until they made first class arrangements for travel, etc. Still waiting for reimbursement... See more

Company replied

Rated 4 out of 5 stars

Simon Harrison was very helpful: kind, competent, understanding. His attentiveness outshined the rest. I would give him 5 stars. However, the overall wait to get to him was almost 30 minutes, which in... See more

Company replied

Rated 4 out of 5 stars

It was an assurance knowing we were covered from the day we purchased our vacation right up until our vacation, during our vacation & travel to & from & until we were safely home. Thankfully we didn't... See more

Company replied

Rated 4 out of 5 stars

Because of a prior incident when we had to cancel a major trip but had travel insurance, we always opt in. TII is our choice. Thankfully, we have not had to submit any claims.

Company replied


Company details

  1. Travel Insurance Company
  2. Cruise Travel Agency
  3. Insurance company
  4. Travel agent

About Travel Insured International

Written by the company

With over 30 years of experience, 2,000+ partners, and 10 million+ trips protected, Travel Insured International delivers robust travel protection plans designed to fit every traveler and every trip. Whether you’re planning a family vacation, a luxury cruise, or a once-in-a-lifetime adventure, our suite of products offers flexible coverage and 24/7 non-insurance traveler support so you can travel with confidence.

Why Choose Travel Insured?

  • Customizable coverage for every trip type—family, cruise, adventure, solo travel
  • Optional Cancel or Interrupt for Any Reason bundle available on select plans
  • Pet, rental car, and adventure sports bundles to fit your lifestyle
  • 24/7 worldwide non-insurance traveler support and concierge services included on every plan
  • Fast, digital claims process and real-time support
  • Trusted by travelers for over 30 years
PROTECT YOUR NEXT TRIP

Frequently Asked Questions

Q: How much does travel protection cost?
A: The cost of our travel protection plans depends on various factors, including trip cost, travel dates, and level of coverage selected. Some of our plans can often be cost-effective for families, as children 17 and under may be included at no additional cost. It’s important to compare our plans and review the plan details to make sure the coverage meets your specific needs. If you want exact pricing, you can get a quote online at any time or contact our Customer Care team for assistance. All plans contain insurance benefits and non-insurance travel assistance services.

Q: What is the Optional Cancel or Interrupt for Any Reason Bundle?
A: The Optional Cancel or Interrupt for Any Reason Bundle allows you to cancel or interrupt your trip for reasons not otherwise covered by your plan. This option adds flexibility if something personal or unexpected causes you to change plans. You may be eligible for partial reimbursement, when the reason for cancellation or interruption falls outside the listed covered reasons. Additional cost and terms apply.

Q: What is the difference between Trip Cancellation and Trip Interruption coverage?
A: If you are not able to take your trip due to a covered reason you would file a Trip Cancellation claim. If you have already departed for your trip and have to return home for a covered reason you would file a Trip Interruption claim. See our chart for Trip Cancellation and Trip Interruption covered reasons.

Q: How do I get help or file a claim while traveling?
A: Our 24/7 Traveler Support Service is available worldwide. You can reach us at 1-800-494-9907 (U.S./Canada) or 1-603-328-1707 (International). Claims can be filed online at www.travelinsured.com/claims.

PROTECT YOUR NEXT TRIP

Enjoy a 14-Day Free Look Period on Your Travel Protection Plan

Take your time to review your plan. Travel Insured is committed to your satisfaction as a customer

When you purchase a Travel Insured protection plan, you have 14 days to review all the plan details at your own pace. If you decide the plan doesn’t meet your needs and you haven’t started your trip or filed a claim, you can cancel within this period for a full refund. This can give you the flexibility and confidence to make sure your coverage is right for you. Learn more.

Contact info

4.1

Great

TrustScore 4 out of 5

2k reviews

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4.1

All reviews

(2,197)

775 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Staff helpful

20 May 2026
Travel Insured International logo

Reply from Travel Insured International

Thank you for trusting Travel Insured to protect your trip and create unforgettable moments.

Rated 5 out of 5 stars

Great Service

The whole process went very well! Everything was taken care of speedily and
efficiently!

26 May 2026
Travel Insured International logo

Reply from Travel Insured International

Thank you for sharing your positive experience. We love being part of your treasured travel moments.

Rated 5 out of 5 stars

We have ALWAYS had the best experiences…

We have ALWAYS had the best experiences with Travel Insured! We had to file a claim once from our overseas trip & you made it totally painless! Thank you!

26 May 2026
Travel Insured International logo

Reply from Travel Insured International

Thank you so much for taking the time to share your feedback! We love hearing from our travelers, especially when our team can make a stressful situation like an overseas claim totally painless. Providing a seamless experience when you need it most is our top priority. Here is to more worry-free moments.

Rated 5 out of 5 stars

Travel agent did all the work with but….

Travel agent did all the work with cruising, It’s best to start the insurance with the deposit (small pmt) and change the limits as components (ie: interim pmts, airfares, etc) are added. That way you don’t need to pay the entire premium when you book the cruise.

10 April 2026
Travel Insured International logo

Reply from Travel Insured International

Thank you for choosing Travel Insured to get the right protection that meets you in the moment. We are here. Go be there.

Rated 5 out of 5 stars

The representative that helped me was…

The representative that helped me was very patient. Explained things well. She was also very courteous. And well informed.

26 May 2026
Travel Insured International logo

Reply from Travel Insured International

Thank you so much for taking the time to share your kind words! We are absolutely thrilled to hear that our representative was patient, courteous, and knowledgeable while assisting you. It’s our top priority to ensure you understand everything and feel supported. I will make sure to pass your compliments along to her—it will definitely make her day! Please feel free to reach out if you ever need anything else.

Rated 3 out of 5 stars

I love the fact you offer this but

I love the fact you offer this, I am waiting on a claim now going on over a month and a half. The claims department is slow.

18 May 2026
Travel Insured International logo

Reply from Travel Insured International

Thank you for your feedback. We are pleased to advise that the claim review has been completed and payment has been issued, as discussed. We regret any frustration experienced during the review process and appreciate the opportunity to respond. Thank you for being a valued TII customer.

-Catherine

Rated 1 out of 5 stars

I have two pollcies with you

I have two pollcies with you. It did not give me the cruise info. I am going to Hawaii in 2026 and the Carribean in 2027.

25 May 2026
Travel Insured International logo

Reply from Travel Insured International

So we may better assist you please call our customer care department M/F 8 a.m. to 6 p.m. EST. 1-800-243-3174.

Rated 5 out of 5 stars

Recommended by agent

Recommended by agent; easy application; prompt approval.

25 May 2026
Travel Insured International logo

Reply from Travel Insured International

Thank you for choosing Travel Insured to get the right protection that meets you in the moment. We are here. Go be there.

Rated 4 out of 5 stars

Have not taken trip

Have not taken trip, will not be for a couple of months…..difficult to review how you did.

21 May 2026
Travel Insured International logo

Reply from Travel Insured International

Thank you for choosing Travel Insured to get the right protection that meets you in the moment.

Rated 5 out of 5 stars

Truly the most coverage offered for a…

Truly the most coverage offered for a better price than cruise ship-supplied plan.

13 July 2025
Travel Insured International logo

Reply from Travel Insured International

Thank you for trusting Travel Insured to protect your trip and create unforgettable moments.

Rated 1 out of 5 stars

It has taken over 4 months and still no…

It has taken over 4 months and still no payment. Many back and forth messages about forms already submitted. Misinterpretation by the company on the terms and conditions of the cruise. The company was not proactive on trying to move the claim along.

1 August 2025
Travel Insured International logo

Reply from Travel Insured International

Dear Robert Rollo,

We understand how frustrating this has been, and we’re sorry for the time and inconvenience involved in resolving your claim. During our review, we were waiting for a response from the travel agent so we could confirm the information needed to move forward. Now that we have received the necessary information, payment has been issued. We truly appreciate your patience throughout this process and regret the delay.

-Catherine

Rated 1 out of 5 stars

I already answered our dissatisfaction

I already answered our dissatisfaction. This s exactly why I don't trust your company and wonder if in fact, we were ever covered. What a scam company!

23 May 2026
Travel Insured International logo

Reply from Travel Insured International

I’m very sorry to hear about your experience, that’s not the level of service we aim to provide. I’d like to ensure your concerns are reviewed and addressed. Please send us a private message to Reviews@travelinsured.com with your full name, plan number, contact information, details of your review and I’ll make sure it’s escalated to the appropriate team. We appreciate your feedback and the opportunity to assist. -Catherine

Rated 5 out of 5 stars

Well thankfully I haven’t needed to use…

Well thankfully I haven’t needed to use it.
However I haven’t gone on my trip yet.

14 May 2026
Travel Insured International logo

Reply from Travel Insured International

Thank you for choosing Travel Insured to get the right protection that meets you in the moment. We are here. Go be there.

Rated 1 out of 5 stars

Buyer Beware

I recently purchased a "cancel for any reason" policy for an overseas trip which I paid $1000.00 for. The trip was To Cairo, Egypt. At the time of the trip political/war activity was beyond my comfort zone so I cancelled my trip.

I filed a claim expecting some type of refund only to be told the "cancel for any reason" benefit was excepting cancellation for acts of war, etc.
WTF!!!

Buyer beware when purchasing from this company. the "Cancel for Any Reason" policy is anything but!!!!!
The fine print has a long list of reasons why they will not honor your claim... I guess Im just naive to believe that "Cancel For Any Reason" means anything but that.

This is false advertising at its best.

29 May 2026
Unprompted review
Travel Insured International logo

Reply from Travel Insured International

Dear Kent Keller,

We are sorry to hear of your dissatisfaction and appreciate the opportunity to respond. We understand how frustrating it can be when coverage does not meet your expectations, particularly in connection with a significant trip investment.

“Cancel For Any Reason” benefits are subject to specific terms, conditions, eligibility requirements, limitations, and exclusions set forth in the plan documents. While this coverage provides broader cancellation flexibility than standard trip cancellation coverage, it is not without limitations, and all claims must be reviewed in accordance with the policy provisions purchased.

-Catherine

Rated 1 out of 5 stars

Trip cancelled by the cruise line

Trip cancelled by the cruise line. Never received the travel insurance monied back. Irresponsible insurance.

10 July 2025
Travel Insured International logo

Reply from Travel Insured International

I’m very sorry to hear about your experience, that’s not the level of service we aim to provide. I’d like to ensure your concerns are reviewed and addressed. Please send us a private message to Reviews@travelinsured.com with your full name, plan number, contact information, details of your review and I’ll make sure it’s escalated to the appropriate team. We appreciate your feedback and the opportunity to assist. -Catherine

Rated 1 out of 5 stars

My claim was sent in 4 months ago and…

My claim was sent in 4 months ago and it has not been filled. Your review department has not been contacting me directly or promptly with questions. We travel often and will not use this insurance again.

20 May 2026
Travel Insured International logo

Reply from Travel Insured International

Dear Robert Rollo,

We understand how frustrating this has been, and we’re sorry for the time and inconvenience involved in resolving your claim. During our review, we were waiting for a response from the travel agent so we could confirm the information needed to move forward. Now that we have received the necessary information, payment has been issued. We truly appreciate your patience throughout this process and regret the delay.

-Catherine

Rated 5 out of 5 stars

Insurance brings confidence

Having the plan brought a degree of confidence to our plans! Removed the worry!

7 June 2025
Travel Insured International logo

Reply from Travel Insured International

It is wonderful to hear that! Having a clear roadmap truly changes everything by replacing anxiety with control. When you map out the steps in advance, your brain stops treating the future as an overwhelming question mark and you able to enjoy your trip.

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