We booked our trip later in the year with Travel Junction. We have had some bad experiences with online travel agents in the past, mainly charging us a fortune as we misspelled a travellers name... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
TJ offered very competitive price. Very active and easy to make booking. No hassle. Even they change my ticket very promptly after getting my confirmation as flight timing changed.
Company replied
It’s been a pleasure to booked my flight with this company again as they are very accommodating and affordable amongst others. Can’t wait to enjoy my day flying soon and spend Xmas with family and... See more
Company replied
So far everything is great, booked Japan tickets via Travel Junction (took about 12 hours to receive e-tickets after the confirmation email). Only thing I would say it was not super obvious what inf... See more
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Company details
- #20 of 43 best companies in Flights search site
- #105 of 146 best companies in Tour operator
- #154 of 205 best companies in Travel agent
Information provided by various external sources
Traveljunction.co.uk is an online company offering online travel products and services .Traveljunction.co.uk is a part of FLIGHTS AND HOLIDAYS UK LTD (Company Reg No.: 09162028, VAT No.: 204729911). All our products are ATOL protected which means your money is safe and protected.
Contact info
Suite B2:11 Vista Centre Salisbury Road , Hounslow, TW4 6JQ, London, United Kingdom
- 02071831571
- info@traveljunction.co.uk
- www.traveljunction.co.uk
4.6
Excellent
18k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service delivery
2 June 2026
Reply from Travel Junction
Dear Passenger,
We really appreciate your wonderful and positive review, as it helps us to motivate ourselves and work more and more for the betterment of the process, and quality words like this from valuable customers like you automatically create a positive environment. We thank you once again for your feedback and for trusting us with the services we are trying to deliver.
Thanks and Regards,
Customer Relations Team
Not like the other online travel agents
We booked our trip later in the year with Travel Junction. We have had some bad experiences with online travel agents in the past, mainly charging us a fortune as we misspelled a travellers name.
After clicking confirm and pay, I got a phone call to double check everything and offer me certain upgrades etc.
Let's see how the trip goes, but my experience so far is far better than the others we have used.
price was very good too
2 June 2026
Reply from Travel Junction
Dear Passenger,
We really appreciate your wonderful and positive review, as it helps us to motivate ourselves and work more and more for the betterment of the process, and quality words like this from valuable customers like you automatically create a positive environment. We thank you once again for your feedback and for trusting us with the services we are trying to deliver.
Thanks and Regards,
Customer Relations Team
Reply from Travel Junction
Dear Passenger,
We really appreciate your wonderful and positive review, as it helps us to motivate ourselves and work more and more for the betterment of the process, and quality words like this from valuable customers like you automatically create a positive environment. We thank you once again for your feedback and for trusting us with the services we are trying to deliver.
Thanks and Regards,
Customer Relations Team
Reply from Travel Junction
Dear Passenger,
We really appreciate your wonderful and positive review, as it helps us to motivate ourselves and work more and more for the betterment of the process, and quality words like this from valuable customers like you automatically create a positive environment. We thank you once again for your feedback and for trusting us with the services we are trying to deliver.
Thanks and Regards,
Customer Relations Team
Had our flight to Australia cancelled…
Had our flight to Australia cancelled due to the Iran war. It's been 2 months of constant emails and phone calls and still not received a refund. Terrible company, don't care ignore you if there's a problem. Just take money and forget about customer service. Avoid.
20 March 2026
Unprompted review
Reply from Travel Junction
Dear Passenger,
We are truly sorry to hear about your experience and sincerely apologize for the inconvenience caused. We will definitely work towards improving our services even more. We value our customers beyond everything.
Thanks and Regards,
Customer Relations Team
Very good service
25 May 2026
Reply from Travel Junction
Dear Passenger,
We really appreciate your wonderful and positive review, as it helps us to motivate ourselves and work more and more for the betterment of the process, and quality words like this from valuable customers like you automatically create a positive environment. We thank you once again for your feedback and for trusting us with the services we are trying to deliver.
Thanks and Regards,
Customer Relations Team
Great service - would recommend
Tom was amazing, really great service, super quick and friendly
24 April 2026
Reply from Travel Junction
Dear Passenger,
We really appreciate your wonderful and positive review, as it helps us to motivate ourselves and work more and more for the betterment of the process, and quality words like this from valuable customers like you automatically create a positive environment. We thank you once again for your feedback and for trusting us with the services we are trying to deliver.
Thanks and Regards,
Customer Relations Team
Reply from Travel Junction
Dear Passenger,
We really appreciate your wonderful and positive review, as it helps us to motivate ourselves and work more and more for the betterment of the process, and quality words like this from valuable customers like you automatically create a positive environment. We thank you once again for your feedback and for trusting us with the services we are trying to deliver.
Thanks and Regards,
Customer Relations Team
Reply from Travel Junction
Dear Passenger,
We really appreciate your wonderful and positive review, as it helps us to motivate ourselves and work more and more for the betterment of the process, and quality words like this from valuable customers like you automatically create a positive environment. We thank you once again for your feedback and for trusting us with the services we are trying to deliver.
Thanks and Regards,
Customer Relations Team
Reply from Travel Junction
Dear Passenger,
We really appreciate your wonderful and positive review, as it helps us to motivate ourselves and work more and more for the betterment of the process, and quality words like this from valuable customers like you automatically create a positive environment. We thank you once again for your feedback and for trusting us with the services we are trying to deliver.
Thanks and Regards,
Customer Relations Team
Reply from Travel Junction
Dear Passenger,
We really appreciate your wonderful and positive review, as it helps us to motivate ourselves and work more and more for the betterment of the process, and quality words like this from valuable customers like you automatically create a positive environment. We thank you once again for your feedback and for trusting us with the services we are trying to deliver.
Thanks and Regards,
Customer Relations Team
Tom in customer service is useless and…
Tom in customer service is useless and doesn’t listen. I will try to avoid this company in the future
25 May 2026
Reply from Travel Junction
Dear Passenger,
We are truly sorry to hear about your experience and sincerely apologize for the inconvenience caused. We will definitely work towards improving our services even more. We value our customers beyond everything.
Thanks and Regards,
Customer Relations Team
Stay away
I booked a return connected flight (4 flights total). One of the airlines did not recognize my luggage allowance during check-in (it was business). My return flights were shifted by 4 and 2 hours and their flight numbers were different than the confirmation. And I now have 3 extra flight which I don’t know what to do about (because I see 5 flights in my return confirmation, thankfully first two made me to the home). Never again.
25 May 2026
Reply from Travel Junction
Dear Passenger,
We are truly sorry to hear about your experience and sincerely apologize for the inconvenience caused. We will definitely work towards improving our services even more. We value our customers beyond everything.
Thanks and Regards,
Customer Relations Team
Reply from Travel Junction
Dear Passenger,
We really appreciate your wonderful and positive review, as it helps us to motivate ourselves and work more and more for the betterment of the process, and quality words like this from valuable customers like you automatically create a positive environment. We thank you once again for your feedback and for trusting us with the services we are trying to deliver.
Thanks and Regards,
Customer Relations Team
It feels like a scam
It feels like a scam. After getting the reservation I had an extra flight appearing to my reservations. Cannot get my money back from that 1000 GPB extra flight
25 May 2026
Unprompted review
Reply from Travel Junction
Dear Passenger,
We are truly sorry to hear about your experience and sincerely apologize for the inconvenience caused. We will definitely work towards improving our services even more. We value our customers beyond everything.
Thanks and Regards,
Customer Relations Team
Reply from Travel Junction
Dear Passenger,
We really appreciate your wonderful and positive review, as it helps us to motivate ourselves and work more and more for the betterment of the process, and quality words like this from valuable customers like you automatically create a positive environment. We thank you once again for your feedback and for trusting us with the services we are trying to deliver.
Thanks and Regards,
Customer Relations Team
Cancelled Flights, Endless Back-and-Forth, and a Hard Lesson Learned About Booking Through Travel Agents
I rarely leave negative reviews, but my experience with Travel Junction has honestly been exhausting and extremely disappointing.
My journey involved flights from the UK to Nigeria, onward travel to Dubai, and return to the UK. The problems started when part of the journey was cancelled by the airline due to the Middle East disruption situation. At that point, I expected the travel agent to support properly, communicate clearly, and help process the appropriate refund options available for a cancelled/disrupted journey.
Instead, what followed was weeks of back-and-forth emails, inconsistent explanations, delays, and shifting positions.
Despite repeatedly providing evidence that the flights were cancelled by the airline — and that this was NOT a voluntary cancellation or “no-show” on my part — I was initially told I was only entitled to around £92 in taxes. No proper explanation. No meaningful support. Just a generic response based on fare rules.
Only after I continued pushing, challenging the position, and supplying further evidence did the narrative suddenly begin to change. I was later told that partial refunds may actually apply, that Emirates had approved partial refund consideration, and that Turkish Airlines refunds still needed to be submitted through their portal.
What frustrated me most was the feeling that nothing was moving unless I chased constantly. If I had simply accepted the initial response, I genuinely believe the matter would have ended there with almost no meaningful attempt to pursue the proper refund process on my behalf.
The most unbelievable part was eventually being asked to provide “consent” for them to process refund requests after weeks of correspondence, evidence submissions, and repeated discussions about the cancellations. At that point, it honestly felt like I was just being taken round in circles and till now it hasnt been resolved.
As a customer, you expect transparency, consistency, and proactive support during disrupted travel situations — especially when flights are cancelled by the airline itself. Unfortunately, that was not my experience here.
My biggest lesson from all of this:
Where possible, book directly with the airline.
When issues arise, having multiple layers between you and the airline can make an already stressful situation far more difficult than it needs to be.
1 March 2026
Unprompted review
Reply from Travel Junction
Dear Passenger,
We are truly sorry to hear about your experience and sincerely apologize for the inconvenience caused. We will definitely work towards improving our services even more. We value our customers beyond everything.
Thanks and Regards,
Customer Relations Team
Excellent service.
19 May 2026
Reply from Travel Junction
Dear Passenger,
We really appreciate your wonderful and positive review, as it helps us to motivate ourselves and work more and more for the betterment of the process, and quality words like this from valuable customers like you automatically create a positive environment. We thank you once again for your feedback and for trusting us with the services we are trying to deliver.
Thanks and Regards,
Customer Relations Team
Reply from Travel Junction
Dear Passenger,
We really appreciate your wonderful and positive review, as it helps us to motivate ourselves and work more and more for the betterment of the process, and quality words like this from valuable customers like you automatically create a positive environment. We thank you once again for your feedback and for trusting us with the services we are trying to deliver.
Thanks and Regards,
Customer Relations Team
Waa everything your job is great and…
Waa everything your job is great and secure of garentiy thanks.
19 May 2026
Reply from Travel Junction
Dear Passenger,
We really appreciate your wonderful and positive review, as it helps us to motivate ourselves and work more and more for the betterment of the process, and quality words like this from valuable customers like you automatically create a positive environment. We thank you once again for your feedback and for trusting us with the services we are trying to deliver.
Thanks and Regards,
Customer Relations Team
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