TravelPlanners Reviews 

957
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 72 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being extremely helpful, patient, and knowledgeable throughout the entire booking process. Travelers truly appreciate the personalized attention and great deals provided when planning complex multi-destination holidays and memorable group trips. Some reviewers were not happy with the post-booking support, noting occasional issues like missing hotel reservations or unexpected extra expenses. A few customers also mentioned experiencing poor communication and frustrating difficulties when trying to resolve problems with customer service representatives.

What people talk about most

Holidays

Clients share positive opinions on holidays, noting that the booking experience is seamless and stress-free.... See more

Staff

Consumers find staff to be positive, highlighting their helpfulness, patience, and lack of pushy sales... See more

Booking process

Customers report positive experiences with the booking process, highlighting helpful and professional agents... See more

Service

Reviewers mention positive feedback about service, highlighting outstanding and seamless booking experiences... See more

Customer service

Users describe positive interactions with customer service, noting that agents are extremely helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Having just booked a holiday with Paul I thought I leave a little review. To be fair I must have a bit of a pain having idea of a few different multi location holidays before settling on one. Paul hel... See more

Company replied

Rated 5 out of 5 stars

From the start of the booking of our holiday Paul was so helpful, knowledgeable and helped plan the perfect trip. We travelled to Las Vegas then San Francisco and finally New York. Everything went se... See more

Company replied

Rated 5 out of 5 stars

TravelPlanners sorted my holiday to Walt Disney world Florida. They got me a great price the staff were very helpful and knowledgeable, always available to chat to. Flight with BA, car hire with hertz... See more

Company replied

Rated 5 out of 5 stars

Absolute 5 star service from Paula… she has just booked our group of 7 a fantastic holiday to Orlando next year. Nothing was too much trouble.., Paula was very patient with all our questions & got us... See more

Company replied


Company details

  1. #139 of 205 best companies in Travel agent

Written by the company

We have a team of experienced and well trained travel advisors, and you will be assigned your own personal advisor, be given their direct telephone number and email address and looked after like a real person, not a number! At Travelplanners we specialise in tailoring the perfect worldwide holiday itinerary and have negotiated great value rates for flights, hotel and car rental whether you are travelling for business or pleasure.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

957 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 83% of negative reviews

Typically replies within 2 weeks

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4.7

All reviews

(957)

65 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

First Class Service

Had dealings with Paula, the advisor who got back to me after my initial enquiry, and from start to finish was extremely helpful.
She was also very patient as there was a delay between first enquiry and actual booking as there were a few things that we had to arrange prior to booking.
She also provided numbers for after sales & on resort emergency numbers.
We also asked about payment schedules and she explained the various methods of paying, the important dates to remember.
All in all Paula provided excellent service from start to finish of our booking process and I would have no problem referring friends & family to Paula.

3 October 2025
Unprompted review
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Reply from TravelPlanners

We are delighted to hear that Paula provided a 5 star service and we really appreciate you sharing this. We would love to help your friends and family with any future bookings, so thank you for referring them to us
Kind Regards
Lisa
Operations and Compliance Manager

Rated 1 out of 5 stars

Avoid this company

They are meant to make booking easier for you and expect to pay a little more for the help, but both times we have used them, they have caused us extra costs, stress and a lot of wasted time.
I would avoid this company, they promise something, in our case a villa and twice now they have moved us last minute with no options or proper communication, to no where near where we wanted to stay (to be close to amenities and attractions). We got moved 15 miles away which involved an extra 40 minute drive each day during peak times.
Once they have your money, they don't care. Not their problem anymore.
They have messed up car rentals previously, and adding an extra passenger onto our bookings also (an infant booked onto its own booking themself, which obviously flags at every airport).
Its all about money and not customer satisfaction.

16 October 2024
Unprompted review
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Reply from TravelPlanners

Thanks so much for sharing your experience, we’re really sorry to hear that things have not gone as planned. That’s definitely not the kind of service we aim to provide, and although rare, accommodation changes due to operational reasons can happen and whilst our policy is to provide an alternative of the same or better standard, we do understand how frustrating last-minute changes can be.
We take feedback like this seriously and would be interested to know more about the issues you’ve raised around car rental, and booking processes. Your comments help us improve, and we’re committed to making things better.
Please feel free to reach out via our customer relations channel on our website
Thanks again for taking the time to write this review.
Kind Regards
Lisa
Operations & Compliance Manager

Rated 5 out of 5 stars

Travel Planners made my booking smooth…

Travel Planners made my booking smooth and hassle free.
Paul was wonderful from the first point of contact right up to booking.
He was knowledgeable and made me feel at ease in his confidence of searching the market for the best price for a very special family holiday!
Thanks to Paul we are now on the countdown to the most exciting family holiday to come.

10 September 2025
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Reply from TravelPlanners

Thank you so much for your lovely review! We’re thrilled to hear that Paul made your booking experience smooth and stress-free. It’s great to know you felt confident and supported throughout the process, especially when planning something as special as a family holiday.
We’ll be sure to pass your kind words on to Paul, he’ll be delighted to hear them! Wishing you the most amazing time on your trip

Lisa
Operations & Compliance Manager

Rated 5 out of 5 stars

Used Travel planners twice to book my…

Used Travel planners twice to book my Florida trips and had no faults with them at all. Sean was a massive help in giving me different options to choose from and was quick with responses and guidance throughout the process!

30 September 2025
Unprompted review
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Reply from TravelPlanners

Thank you for the 5 star review, and for sharing your experience with Sean, we are always happy to help with any queries that you have
Kind Regards
Lisa
Operations and Compliance Manager

Rated 5 out of 5 stars

TravelPlanners did a great job.

TravelPlanners sorted my holiday to Walt Disney world Florida. They got me a great price the staff were very helpful and knowledgeable, always available to chat to. Flight with BA, car hire with hertz, stayed at Pop Century resort and sorted my Disney tickets. We didn't have any problems or issues, all round excellent service. I have used TravelPlanners before and I will certainly come back again.

6 September 2025
Unprompted review
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Reply from TravelPlanners

Thank you for booking with us and for your continued support, I am delighted to hear that it all went smoothly
We can't wait to book you again
Kind Regards
Lisa
Operations and Compliance Manager

Rated 5 out of 5 stars

Paula has been absolutely amazing in…

Paula has been absolutely amazing in organising our trip to Florida. She was patient and didn’t rush us to make a decision. We went back and fore because we couldn’t decide on a hotel or villa. She came up with a week in each which gives us the best of both. We will definitely use this company again. Thank you

22 June 2025
Unprompted review
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Reply from TravelPlanners

We love to help our customers in making the right decision and I am so happy that this was your experience, thank you for sharing
Kind Regards
Lisa
Operations and Compliance Manager

Rated 5 out of 5 stars

For an excellent holiday experience speak to Paul

I have booked many holidays over the years through TravelPlanners and they have always gone according to plan. Well thought out and competitively priced. Paul Corderoy is my go to guy. I ping over my thoughts on my next adventure and he brings them to life. Simply can’t fault it.

26 September 2025
Unprompted review
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Reply from TravelPlanners

Thanks so much for sharing your amazing experience with Paul, I will be sure to let him know
Thanks again for continuing to book with us
Kind Regards
Lisa
Operations and Compliance Manager

Rated 5 out of 5 stars

Usa 2025

From the start of the booking of our holiday Paul was so helpful, knowledgeable and helped plan the perfect trip. We travelled to Las Vegas then San Francisco and finally New York. Everything went seamlessly, from flights to hotels. It certainly was a trip of a lifetime. Thanks to travelplanners four very happy travellers . Happy to say we are going back in 2027 and will definitely use them again. Highly recommended.

1 September 2025
Unprompted review
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Reply from TravelPlanners

We are delighted to know that you had such a great trip, thank you so much for sharing,
Thanks also for the 2027 booking, we cannot wait to help you with this
Kind Regards
Lisa
Operations and Compliance Manager

Rated 5 out of 5 stars

Paula & Michelle Dream Team

Our dream trip began with Paula who had been really helpful during the initial booking process. Though our trip to California was booked over 12 months ago, we were still able to make changes to our itinerary in between. A special thanks to Michelle Hadjipavlis who made those changes happen. We have just returned from an epic road trip where there were no issues or obstacles with booked hotels and car hire. Everything ran like clockwork. Thank you to the pre-sales and after sales teams for making it happen. TravelPlanners would not have been one of my choices to book my holiday but it seems I have found a tour operator that provides great customer service and value for money. Thank you once again.

1 September 2025
Unprompted review
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Reply from TravelPlanners

Thank you for the 5 star feedback, we are so happy to have been able to help you with your booking and we are always happy to assist with any changes that you would like to make, its great to know that you experienced our wonderful service
Kind Regards
Lisa
Operations and Compliance Manager

Rated 5 out of 5 stars

Marvin was so kind and extremely…

Marvin was so kind and extremely helpful and patient we are senior citizens and felt at ease with him

5 September 2025
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Reply from TravelPlanners

Thank you so much for sharing your experience, our amazing sales team are always happy to help finding you the best holiday that suits all of your needs, I will pass your lovely comments on to Marvin
Lisa
Operations & Compliance Manager

Rated 5 out of 5 stars

Road trip Boston to Orlando

We just booked a trip with Paula at Travel Planners and she made it very easy. We wanted to do a road trip from Boston to Orlando and we are staying in some amazing places and cannot wait for our trip !!

8 September 2025
Unprompted review
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Reply from TravelPlanners

Thank you for the 5 star review, your trip certainly looks amazing and I am so happy that Paula was able to help
Kind Regards
Lisa
Operations & Compliance Manager

Rated 4 out of 5 stars

Thank you for our dream holiday

We booked our once in a lifetime trip to Disneyworld, Universal, Miami and a cruise around Bahamas and Caribbean with Megan who was great after liaising with other travel agents as Travel Planners provided us with the accommodation we wanted, with the number of days in each location we requested with transfers (most although we was told all) included.
Our holiday was booked over a year in advance so we had many changes over the course of time and the team were great in relation to changing things as to how we wanted.
It was our first time going to Disneyworld and I was completely lost, the absolutely lovely Jorden was available to put me at ease and at one point I think I called her every week for advice which is greatly appreciated.
Would recommend Travel Planners to anyone needing help booking your dream holidays.

13 August 2025
Unprompted review
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Reply from TravelPlanners

Thank you for sharing this fantastic feedback regarding your amazing holiday. I have looked at your booking and it certainly was a dream holiday,
I am so pleased that we were able to help and that Jorden was able to share her expert knowledge
I hope that we book you again in the future.
Kind Regards
Lisa
Operations & Compliance Manager

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️

⭐️⭐️⭐️⭐️⭐️

My wife and I are so grateful for Paula’s incredible help in planning our upcoming trip — a dream combination of an Alaskan cruise and a visit to Yellowstone in Montana. From our very first conversation, she listened carefully to what we wanted, offered thoughtful suggestions, and put together an itinerary that feels both exciting and seamless.

Paula has been patient, responsive, and detail-oriented throughout the entire process. She’s anticipated things we never would have thought of, guided us through all the options, and made what could have been a stressful planning experience completely effortless. Instead of worrying about logistics, we’re just excited for the adventure ahead — and confident that everything will run smoothly thanks to her.

Even before the trip begins, we can already say Paula has made this experience unforgettable. We wouldn’t hesitate to recommend her to anyone looking for a travel planner who goes above and beyond.

29 August 2025
Unprompted review
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Reply from TravelPlanners

Thank you so much for sharing this wonderful 5 star review of your booking experience with Paula. Our talented experts are always happy to go the extra mile to make your holiday as special as it should be,
I will be sure to pass on your fantastic comments
Kind Regards
Lisa
Operations & Compliance Manager

Rated 1 out of 5 stars

Beware of obstruction balcony’s

Having booked my dream holiday a family cruise, I felt saddened that we had been issued an obstructed balcony view! Basically a life boat covering half the view

This was not explain to me and that unless I booked a guaranteed balcony I had this risk!

The operations director had little concern and not willing to help

Would never use this service again I had been on 3 other cruises and this has never happened as it was very clear! I wanted a guaranteed balcony ! Which I got but the obstruction should have been explained! I’m in the room now you get a breeze but mainly looking at a lifeboat ! Sticking to a local agent moving forward

23 August 2025
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Reply from TravelPlanners

Thank you for sharing your experience,
I am sorry for any disappointment however, I would like to clarify that, as we were able to demonstrate during our recent correspondence, the cabin selected at the time of booking was a Guaranteed Ocean View Balcony and you were advised this cabin could be located anywhere on the ship and included the possibility of being allocated a cabin with an obstructed view.
This information is provided to ensure guests are fully informed when choosing between guaranteed and specific cabin types, including those with unobstructed views.
We appreciate your comments and hope that despite this, that you have an enjoyable holiday
Kind Regards
Lisa
Operations & Compliance Manager

Rated 5 out of 5 stars

Sean is so helpful and knowledgeable…

Sean is so helpful and knowledgeable and really went out of his way to get me the best deal for our Florida trip next year.

I would highly recommend and will be booking again with TravelPlanners

20 August 2025
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Reply from TravelPlanners

Thank you for your kind feedback. We're thrilled to hear that Sean provided such knowledgeable and dedicated support in planning your Florida trip. We truly appreciate your recommendation and look forward to assisting you again soon.
Kind Regards
Lisa
Operations & Compliance Manager

Rated 5 out of 5 stars

Travel planners would recommend …

Steve Taylor our travel planner was brilliant tailor made our holiday experience to perfection gave us multiple hotel choices and different cruises to choose from nothing was too much trouble would recommend travel planners to friends thanks again.

18 August 2025
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Reply from TravelPlanners

Thank you for your lovely feedback. We're delighted to hear that Steve provided such a tailored and seamless holiday planning experience. Your recommendation is greatly appreciated,
Kind Regards
Lisa
Operations & Compliance Manager

Rated 5 out of 5 stars

Excellent Service

Paul has been really helpful throughout the booking process and answered any questions we have had. Would highly recommend.

7 August 2025
Unprompted review
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Reply from TravelPlanners

Thank you for your kind words. We're delighted to hear that Paul was helpful throughout your booking process. Your recommendation means a great deal to us, and we look forward to assisting you again in the future.
Kind Regards
Lisa
Operations & Compliance Manager

Rated 4 out of 5 stars

Good service

Good service

7 August 2025
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Reply from TravelPlanners

Thank you the 4 star review, we truly appreciate you taking the time to share this experience
Kind Regards
Lisa
Operations & Compliance Manager

Rated 5 out of 5 stars

Helpful and very informed service

Helpful and very informed service. Very customer focused. Got a brill deal

13 August 2025
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Reply from TravelPlanners

Thank you for the 5 star review, its always great to hear when someone gets a good deal.
Kind Regards
Lisa
Operations & Compliance Manager

Rated 4 out of 5 stars

Adam was so helpful

Adam was so helpful, he went above and beyond finding me a cruise within my budget. It will be my first time on a cruise so I do not know what to expect, he assured me things will be fine.

4 August 2025
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Reply from TravelPlanners

Thank you for your kind feedback. We're so pleased to hear that Adam was able to assist you in finding the perfect cruise within your budget. It's wonderful to know he helped ease your first-time cruise concerns we’re confident you’ll have a fantastic experience!
Kind Regards
Lisa
Operations & Compliance Manager

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