TravelPlanners Reviews 

957
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 72 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being extremely helpful, patient, and knowledgeable throughout the entire booking process. Travelers truly appreciate the personalized attention and great deals provided when planning complex multi-destination holidays and memorable group trips. Some reviewers were not happy with the post-booking support, noting occasional issues like missing hotel reservations or unexpected extra expenses. A few customers also mentioned experiencing poor communication and frustrating difficulties when trying to resolve problems with customer service representatives.

What people talk about most

Holidays

Clients share positive opinions on holidays, noting that the booking experience is seamless and stress-free.... See more

Staff

Consumers find staff to be positive, highlighting their helpfulness, patience, and lack of pushy sales... See more

Booking process

Customers report positive experiences with the booking process, highlighting helpful and professional agents... See more

Service

Reviewers mention positive feedback about service, highlighting outstanding and seamless booking experiences... See more

Customer service

Users describe positive interactions with customer service, noting that agents are extremely helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Having just booked a holiday with Paul I thought I leave a little review. To be fair I must have a bit of a pain having idea of a few different multi location holidays before settling on one. Paul hel... See more

Company replied

Rated 5 out of 5 stars

From the start of the booking of our holiday Paul was so helpful, knowledgeable and helped plan the perfect trip. We travelled to Las Vegas then San Francisco and finally New York. Everything went se... See more

Company replied

Rated 5 out of 5 stars

TravelPlanners sorted my holiday to Walt Disney world Florida. They got me a great price the staff were very helpful and knowledgeable, always available to chat to. Flight with BA, car hire with hertz... See more

Company replied

Rated 5 out of 5 stars

Absolute 5 star service from Paula… she has just booked our group of 7 a fantastic holiday to Orlando next year. Nothing was too much trouble.., Paula was very patient with all our questions & got us... See more

Company replied


Company details

  1. #139 of 205 best companies in Travel agent

Written by the company

We have a team of experienced and well trained travel advisors, and you will be assigned your own personal advisor, be given their direct telephone number and email address and looked after like a real person, not a number! At Travelplanners we specialise in tailoring the perfect worldwide holiday itinerary and have negotiated great value rates for flights, hotel and car rental whether you are travelling for business or pleasure.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

957 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 83% of negative reviews

Typically replies within 2 weeks

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4.7

All reviews

(957)

65 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

USA trip

Paul was great at organising my holiday to America and found me the best price. He was pleasant and gave me lots of advice and options. I would definitely book again with him.

24 July 2025
Unprompted review
TravelPlanners logo

Reply from TravelPlanners

Thank you for sharing your 5 star review, its great that Paul has been able to share his expert knowledge,
I will let him know
Kind Regards
Lisa
Operations & Compliance Manager

Rated 5 out of 5 stars

Just booked our second holiday in a…

Just booked our second holiday in a year with travel planners I cannot recommend them enough Paul corderoy was so helpful we were constantly changing things on our itinerary but he was so prompt with the new ideas and so good on price aswell Paul is someone who I will always go to for my holidays it’s always 10/10 service

15 August 2025
Unprompted review
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Reply from TravelPlanners

Thank you for the wonderful review, its great to have you as a repeat customer and we look forward to assisting you throughout your journey.
Kind Regards
Lisa
Operations & Compliance Manager

Rated 5 out of 5 stars

The main guy I dealt with was called…

The main guy I dealt with was called Steve. Excellent going through all the details I needed. Time was great as he was never in a rush and stuck with me with all my questions.

5 August 2025
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Reply from TravelPlanners

I am delighted to hear of your great experience with Steve, I am so glad that we have been able to secure you a great holiday
Kind Regards
Lisa
Operations & Compliance Manager

Rated 5 out of 5 stars

Paula has been amazing looking for the…

Paula has been amazing looking for the most suitable holiday for my little family to celebrate our daughter's birthday. She was kind and went extra mile to make sure we get the best deal possible. Thank you travel planner for recruiting such incredible staff to represent you.

6 March 2025
Unprompted review
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Reply from TravelPlanners

Thank you for sharing your amazing 5 star review, we are so pleased to hear that we have been able to arrange such a special holiday.
Kind Regards
Lisa
Operations & Compliance Manager

Rated 5 out of 5 stars

Paul Corderoy was absolutely amazing

Paul Corderoy was absolutely amazing at helping me secure my dream split stay Disney/Universal Florida holiday for my family of 6. He was incredibly knowledgeable and made sure I got the best deal while meeting all my requirements. Will 💯 be using Paul again for future holiday bookings.

21 July 2025
Unprompted review
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Reply from TravelPlanners

Thank you so much for sharing your experience, Paul will be delighted to hear your comments and I will be happy to let him know
Kind Regards
Lisa
Operations Manager

Rated 5 out of 5 stars

Top class agent

Shirin was a very competent, knowledgeable agent. She had all the answers to my questions and provided a competitive quote which we accepted and completed our booking.

28 July 2025
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Reply from TravelPlanners

Thank you so much for the wonderful 5 star review, we are very grateful. I will let Shirin know about your great comments
Kind Regards
Lisa
Operations Manager

Rated 5 out of 5 stars

Sean M you are a legend!

Sean M has pulled it off yet again. Yet another fabulous holiday booked with ease with some excellent tips to ensure we don’t miss a thing. Sean is my go to expert and has been for a long time now. We know we can book safety and security of knowing that if there’s a problem, Sean will personally deal with it. Sean, you are a legend.

1 August 2025
Unprompted review
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Reply from TravelPlanners

Thanks for sharing your experience of Sean's expertise, I will be sure to pass on your comments
Kind Regards
Lisa
Operations Manager

Rated 5 out of 5 stars

Florida 2027

I booked my holiday through Paul corderoy & he provided me with excellent service & kept the price the same for me until we had the money for the booking & when it come too us actually booking our holiday he got it even cheaper for us. Would definitely book a holiday through Paul corderoy @ travel planners again

23 July 2025
Unprompted review
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Reply from TravelPlanners

Thank you for this great feedback, we are over the moon to hear that we have been able to offer some great savings and we are glad to have been able to get you booked up
Kind Regards
Lisa
Operations Manager

Rated 5 out of 5 stars

Best travel service

They are polite, professional and highly effective in finding the best holiday packages dependent on your needs and wishes. This is the third time I’ve used Travelplanners and they did not disappoint. Communications are timely and they are always happy to answer questions. I am delighted with their service!

24 July 2025
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Reply from TravelPlanners

Thank you so much for your continued trust in Travelplanners, we’re absolutely delighted to hear this is your third time booking with us and look forward to assisting you with any queries you may have
Kind Regards
Lisa
Operations Manager

Rated 5 out of 5 stars

Travel planners Multi Centre USA West Coast & Hawaii

Booked with Travelplanners before and our agent Paul Corderoy has always gone the extra mile and looked after us getting us the best price available for our trip to Vegas LA Hawaii & San Francisco

Highly recommended and will defo use again

31 July 2025
Unprompted review
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Reply from TravelPlanners

Thank you for the comments, its great to hear that you received the fantastic service that Paul is always happy to provide, we really do appreciate you taking the time to share your experience
Kind Regards
Lisa
Operations Manager

Rated 5 out of 5 stars

Booking a taylor made Florida Trip…

Was looking to book a taylor made Florida experience again this year. Have booked now with Travel Planners again.
They weren't the cheapest; but there fast responses, politeness and a feeling of "Nothing is to much to ask/check with them" was the deciding factors. When your going to spend a large amount on a holiday you want peace of mind!!
Shout out to Paul Corderoy again for all his help, keep it up.

1 July 2025
Unprompted review
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Reply from TravelPlanners

Thank you for the great review, I will let Paul know of your lovely comments
Kind Regards
Lisa
Operations Manager

Rated 4 out of 5 stars

This is our first ever booking with…

This is our first ever booking with travel planners and booking such a big holiday however Paul Corduroy was great at offering advice and was really helpful and honest when helping! He spent ages searching for the right holiday for us and sent numerous quotes over and they were unbeaten on price by a long shot!
The only thing we don’t like is the £50 admin charge to quickly change hotels when we don’t go for over a year is a little unfair, you also have to pay this first then another payment with the change of price was complicating it when it could all be paid together.
This is no reflection on Paul though we couldn’t really fault him!
Thanks for all your help!

29 July 2025
Unprompted review
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Reply from TravelPlanners

Thank you so much for your kind words and for choosing Travelplanners for such a big holiday, we are thrilled to be part of such an exciting journey!
It’s wonderful to hear that Paul made the experience smooth and enjoyable for you. He’s truly dedicated to finding the perfect holiday match, and we’re so glad his honesty and effort stood out. We’ll be sure to pass on your lovely feedback to him!
We really appreciate your comments about the admin charge, your feedback is invaluable. We’re always looking for ways to improve, so we’ll make sure this is shared with the relevant team for review.
Kind Regards
Lisa
Operations Manager

Rated 5 out of 5 stars

best travel agents

as usual,paul corderoy,very helpful and friendly.very easy to deal with,this is why donna and i keep coming back to travelplanners

4 July 2025
TravelPlanners logo

Reply from TravelPlanners

Thanks for your support and for sharing your experience
Kind Regards
Lisa
Operations Manager

Rated 5 out of 5 stars

My third time booking via…

My third time booking via Travelplanners as it was such a good experience when I last did it 2 years ago.
They are efficient, polite, professional and an absolute delight to book with.
Sean was my link person this time. He was lovely and super efficient. I’m looking forward to a wonderful holiday to Barbados 🇧🇧😊😊

23 July 2025
Unprompted review
TravelPlanners logo

Reply from TravelPlanners

Thank you for the fabulous 5 star review and of course for your continued loyalty. Barbados is amazing and we cannot wait to help you with any information that you need,
Kind Regards
Lisa
Operations & Compliance Manager

Rated 1 out of 5 stars

Absolute rip off merchant.

Absolute rip off merchant.
Been quoted £2300 to amend a holiday, plus the price of the actual holiday is more than booking a new one because I got a quote for a new booking.
Other option is do a brand new booking and lose £1650 already paid.
Thats not an amendment fee, it is daylight robbery.
Would post on Facebook but been blocked from commenting since you dont want anyone else to know what it is your trying to charge.

In response to the reply, funny because after going through multiple different people, the cost is now £300 per booking!

22 July 2025
Unprompted review
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Reply from TravelPlanners

Thank you for your feedback, and I’m really sorry to hear about your frustration.
We understand how disappointing it can be when the cost of amending a booking appears higher than expected, however there are sometimes restrictions of the suppliers when making such amendments and will often incur amendment fees
We genuinely want to help you find the best possible solution and I understand that you have contacted a member of our sales team who I am confident will find a resolution.
Thank you again for reaching out.
Kind Regards
Lisa
Operations & Compliance Manager

Rated 5 out of 5 stars

Very helpful & informative

Paula who helped me with my booking was so helpful & informative , she kept in touch with me making sure everything was what i required

10 July 2025
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Reply from TravelPlanners

Thank you so much for the feedback, I am pleased that Paula could help and will let her know about your comments
Kind Regards
Lisa
Operations & Compliance Manager

Rated 5 out of 5 stars

Try not to go anywhere else now!

Always so helpful! Competitively priced always! All questions and queries always answered!Thank you yet again Paul
Really will not go anywhere else now. 100% trust travel planners.

2 July 2025
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Reply from TravelPlanners

Thank you, its great to see our wonderful customers sharing their experience of our amazing sales team. I will let Paul know about your 5 star review
Kind Regards
Lisa
Operations & Compliance Manager

Rated 5 out of 5 stars

Helpful advice

Good, helpful advice and bespoke service from Adam

30 June 2025
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Reply from TravelPlanners

Thank you for the amazing review, we really appreciate your feedback
Kind Regards
Lisa
Operations & Compliance Manager

Rated 5 out of 5 stars

Florida 2026 trip

Thanks to Paul for booking my Florida trip for 2026. Emailed Paul with details where I want to stay & go, he was very prompt at emailing back with price. Very good price and competitive. Would highly recommend Paul @Travel Planner for your next holiday.

1 June 2025
Unprompted review
TravelPlanners logo

Reply from TravelPlanners

Thank you so much for your kind words and fantastic 5-star review! We're thrilled to hear Paul was able to help you plan your 2026 Florida trip with ease and efficiency. It's great to know you found the pricing competitive and the service prompt. We truly appreciate your recommendation and look forward to helping you or your friends and family plan the next unforgettable holiday!
Kind Regards
Lisa
Operations & Compliance Manager

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