Travelslake Reviews 

653
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

JUAN PÉREZ THIS PERSON HAS BEEN VERY COURTEOUS PERFORMING OUR BOOKING TO EL SALVADOR ON DECEMBER 1, 2022. I THINK MR PEREZ IS AN ASSET FOR YOUR CORPORATION, MISS JOY. MR. PEREZ KEPT GIVING... See more

Company replied

Rated 5 out of 5 stars

The customer service I received on Saturday the 13th was outstanding. Scarlett saved the day when my flight from Las Vegas was cancelled. Her quick work allowed me to make the rehearsal dinner and tu... See more

Company replied

Rated 5 out of 5 stars

Over all I'm happy with the person on the phone. She was perfect at handling my situation. I was disappointed that when I changed my flight back to the original date the company did not refund t... See more

Company replied

Rated 5 out of 5 stars

I had a serious dilemma. I accidentally booked the wrong return date on my flight. Marvin made it so easy to rectify my situation. He was very pleasant and very knowledgeable. We came up with s... See more

Company replied

Company details

  1. Travel & Vacation

Written by the company

Online Travel Company


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4.9

Excellent

TrustScore 5 out of 5

653 reviews

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4.9

All reviews

(653)

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Rated 5 out of 5 stars

My Spirit flight from Chicago to…

Our Spirit flight from Chicago to Florida was cancelled due to weather conditions and that put our vacations in jeopardy, since I can not move the dates of vacation.
Called the Spirit line and were taken care of by Jordan, who was very kind and did an outstanding job on finding us an alternative flight to FL, as well as refunding us the cancelled leg.
He even called us back to make sure we received all the info.
That was very compassionate on Jordan’s part.
Need more employees like Jordan .
He saved our vacation and we are very grateful for that.
Alex Stonov MD

4 June 2022
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Reply from Travelslake

Thanks for your kind feedback. We ensure to provide you with the same services always.

-Team TS

Rated 5 out of 5 stars

Elina was very polite and…

Elina was very polite and understanding. She went out of her way to address and fulfill my needs/issue. Very please and satisfied with how she resolved the issue.

4 June 2022
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Reply from Travelslake

Thanks for your kind feedback. We ensure to provide you with the same services always.

-Team TS

Rated 5 out of 5 stars

Pedro Castiago

The representative Pedro Castiago was very professional and help us out in a very stressful moment. I’m very pleased with the service.

3 June 2022
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Reply from Travelslake

Thanks for your kind feedback. We ensure to provide you with the same services always.

-Team TS

Rated 5 out of 5 stars

Justin is a very helpful…

Justin is a very helpful representative, positive experience.

29 May 2022
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Reply from Travelslake

Thanks for your kind feedback. We ensure to provide you with the same services always.

-Team TS

Rated 5 out of 5 stars

Thanks Pedro Castiago

Thanks Pedro Castiago for your excellent service.

25 May 2022
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Reply from Travelslake

Thanks for your kind feedback. We ensure to provide you with the same services always.

-Team TS

Rated 5 out of 5 stars

Amazing service!

Elaine was very helpful! She was patience and responsive to all my questions and gave me time to consider the best option for me and my family. I wish everyone demonstrated her level of customer service.

24 May 2022
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Reply from Travelslake

Thanks for your kind feedback. We ensure to provide you with the same services always.

-Team TS

Rated 5 out of 5 stars

My agent Rachel was Magnificent in the…

My agent Rachel was Magnificent in the whole process!!!!!!

I would use her services again and again
Thank Spirit Airlines.
Please consider giving her a raise!!!

24 May 2022
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Reply from Travelslake

Thanks for your kind feedback. We ensure to provide you with the same services always.

-Team TS

Rated 5 out of 5 stars

Great 👍🏻

Very satisfied with all the attention to help and serve us, a special thanks to Santiago, we are very grateful…

22 May 2022
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Reply from Travelslake

Thanks for your kind feedback. We ensure to provide you with the same services always.

-Team TS

Rated 5 out of 5 stars

Thanks for making our travel…

Thanks for making our travel affordable. Special Vote of Thanks and Appreciation to Justin who assisted us very efficiently in less time. I also,had spoken to few of your travel agents before and will be honest was disappointed. Hire more people like Justin to make the process seamless.

16 May 2022
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Reply from Travelslake

Thanks for your kind feedback. We ensure to provide you with the same services always.

-Team TS

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service . She went above and beyond to make sure we were satisfied with our flights and the price . Very sweet with us and knowledgeable

16 May 2022
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Reply from Travelslake

Thanks for your kind feedback. We ensure to provide you with the same services always.

-Team TS

Rated 5 out of 5 stars

Rachel Carson

I really liked Rachel Carson's service, she was very attentive and friendly!

13 May 2022
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Reply from Travelslake

Thanks for your kind feedback. We ensure to provide you with the same services always.

-Team TS

Rated 5 out of 5 stars

Pleasant satisfied customer.

Pleased with her professionalism. Knowledgeable of the task at hand
Very courteous and pleasant to talk to Returned calls and messages promtly.
Made the reservation and ticket purchase hassle free.

11 May 2022
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Reply from Travelslake

Thanks for your kind feedback. We ensure to provide you with the same services always.

-Team TS

Rated 5 out of 5 stars

Flight help

Goy was very helpful in helping me find what I needed last minute and at a reasonable price !

14 April 2022
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Reply from Travelslake

Thanks for your kind feedback. We ensure to provide you with the same services always.

-Team TS

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