Travelstart Reviews 

I need to cancel my international flights, booked through Travelstart with British Airways due to diagnoses of my husbands cancer during April. I have bern battling on the customer care line since 3rd of May 2024 to get the tickets cancelled. I submitted doctors letter to supportingdocs website (only one where I could submit it), and after numerous calls was assured that a cancellation request with doctos letter has been sent to British Airways. My husband receives chemo treatment. I REALLY NEED ANSWER PLEASE.

Made an international flight booking with travelstart and had to do a date change a few weeks before the flight. A few days before the new flight date I realised that the new ticket was missing the last letter off my surname. After being messed around for two days by travelstart and finally being told it was now impossible to change because it was less than 72 hours before my flight (contrary to what the airline rules are which allows for changes 2 hours prior to flight) I have still not been contacted by the supposed "supervisor" and will very likely not be allowed to board my plane because of this clerical error.

Travelstart accept no responsibility from their side if they make a mistake. We needed to get home urgently due to a death. They sent the quote to change the ticket via email which I had to accept. It took over an hour to reach my email account, so the quote had expired. Three attempts later and the price kept increasing.
I specifically asked the very first consultant “what happens if I don’t receive the email?”
Consultant: “don’t worry it will be with you within 24 hrs and if not call again.”
There was no mention of any email expiring and I could not call as they were closed (not a 24hr online service).

Me: “ Please this is an emergency. Can you not quote me on the phone and take my credit card details?.”

Consultant:” No, you must accept the link.”

I won’t bore you with all the other conflicting conversations with the only 4 consultants on duty.

End result? No more flights. Over R600 worth of phone calls (international). Promises to call back; I’m now waiting 12 hrs for my call back.

With so much frustration it was easier to end the experience with Travelstart and purchase a new ticket.

Here comes the best. I asked a friend in SA to cancel the flight. Further emails from Travelstart asking me to accept cancellation quote and please call if you need further assistance, but they were closed.

Further more their emails have spelling and grammar mistakes. Not great as an impression for a company.

Never never again will I use them. I’d rather stick pins in my eyes than see their logo.

Rather pay a little more for your flight/travel and have a more professional and flexible experience.

My Dad booked an Arik air flight for me from abuja to yola through travelstart which was scheduled to be today 3rd of may 2024. I went to the Airport around 3pm. The Staffs of Arik Air told me that they don't go to Yola anymore which i was just finding. This event cost me alot and it is the worst experience i had concerning travels around Nigeria. Please Reshedule my flight or Refund me please.

My granddaughter was scheduled to leave on Kenyan Airways (booked through Travelstart) at 14:05 today flight ref KQ785 from Cape Town to Nairobi (then for a connecting flight to Mauritius) Only early in the morning did she receive a SMS directly from Kenyan Airways stating the flight had been delayed 2 hours. No such notification was received from Travelstart and when we contacted them they were not even aware of the 2 hr. delay and later confirmed the flight has been totally cancelled and that the next flight was only going to be next Tuesday, in 3 days time. As this delay was not convenient we had to cancel and were told that they could not refund the full R11,000 only R9,000. Travelstart appeared not to be phased about this and did not offer to pursue with Kenyan Airlines for a full refund, as the delay of 3 days was not under the control of my granddaughter

Had a flight and my booked airline has an option for a refund. Though this agency would not provide any in any case, grave or serious matter of emergency. Very dissapointed!

Edit: already tried to reach out to the swedish agency where I tried to refund, completely not possible but the Airline itself is giving me a 10% refund at least. Still a horrible company.

Made a booking Travelstart for a flight from WHK to CPT.
Price was R2634.

I had to go check on my food before confirming booking.

Came back and had to start booking process all over. 10min later for the same flight. now it R2981

OK I need this flight so procede with booking. Final price now R3218.

False advertising, with hidden costs.

Will never recommend you and I hope you loose customers with review.

Made a booking to Dubai for 3 persons in February.The booking was made via a Travel search engine that led me to the Best price from Travelstart with Emirates airline.Excellent service no issues at all.

The absolute worst experience you can imagine! I would recommend absolutely no one using their service. If I could give them a 0 star I would’ve.

Pathetic customer service. They make you wish you were dealing with the Post Office

Is their business model to actually scam their paying customers?
I booked a flight for 4 people 3 nights ago where the booking kept failing. On the 5th try it was successful but on receiving the booking confirmation, two of the names were missing part of the surname. I have sent them proof that the names were in full when making the booking and has gone missing on the booking. Now they're asking me to pay for a name change to correct it?! And it's not cheap!! I have called numerous times and spoken to numerous agents that promise to call back with a solution but nothing at all. No one is willing to assist and they tell me the only way to fix it is to pay for a name change even though the fault is on their side and not mine.
Really disgusted at this service and would tell all to stay away from travelstart

Shireen and Sisanda were fantastic at helping sort out the mess i made with my booking, they are stars

I should have read reviews before I booked ! I’m so pissed and will never ever book with Travelstart again, their app is useless , that contact number they have on their website is useless too coz no one helps u there , a total nightmare and I wish I could give them zero ⭐️

After my experience, I think travelstart is a fraudulent company. They are trained to waste your time, not to do anything, so you lose the ticket and then they keep the refund. This seems to be their mode of action. I just spent one week trying to get a simple rebooking done and they were not able to do it. They just said the airline does not do any changes – but I had booked a flexible ticket. I did not want to do a schedule change, but my first leg of the trip was cancelled. I lost the whole ticket. I am not sure I will get a refund. Other people are waiting for years.
Update: Of course I immediately contacted customercare. I don’t know how many hours I spent in chat with customer care trying to get a replacement flight. I roughly spent 50 Euro for phone calls from India to Germany because you have to call a landline with Travelstart and you are frequently put on hold. So far, no reply after my new email to customer care. The worst travel agency I everexperienced. I needed a ticket quickly because my ex-husband had contracted Covid in addition to finsl stage lung cancer. That’s why I booked with Travelstart, not checking reviews. Big mistake. Probably I will need to engage a lawyer.

The communication is bad, my booking reference got mixed up with someone else's on numerous emails and they ask for your banking details on email for refunds when they also said they will refund to the card that was used to pay for the ticket. This is honestly a very unprofessional
company. Will NEVER make use of there services again!!

Absolutely shocking experience. Bank Screams fraud. Service centre person put the phone on me.

If I could give 0 stars, I would. I made a booking for an international flight with Travelstart last week, the next day I get instructions for payment and within a few hours I sent a bank transfer for the full amount. The next day I wake up to an email that the booking was cancelled, and yet my bank transfer had gone through - the funds had left my account. I understand that sometimes it takes some few days for the payment to reflect, but an email was sent with the details of the transaction immediately when it was placed. The email says that there was a challenge with the credit card details I gave in the initial reservation process, yet it was the autofilled information I use each time I make a credit card payment, and it has never failed before. I call immediately to alert them and sort a refund, they tell me that the account team will call me within the hour - 7 hours go by, nothing. I call them back, they assure me that they will process the refund within 24 hours. This was now 6 days ago and I haven’t heard anything, and there is no refund. Now I am here with no flight and am missing $2,000. This site seems like fraud and I am close to reporting to police.

Today Alan and Swarla (spelling might be wrong) helped me change the date on my booking. I was beyond angry when I accepted a quote but their wording did not specify information about the child fees so the amount was different to the quote when I wanted to pay. The staff stayed calm even when I was not and they sorted everything out for me and changed my flight dates. Thank you for staying professional and helping me. (Please change your quote wording though to avoid future problems)

Update on previous review

An email was sent to me immediately to assure me the refund will be made and they were patience in explaining the reasons for the delay. I am thankful for the impeccable customer services.
I got my refund shortly after the mail also got a call from one of their customer care.
I love a service that follow up with phone call
Thank you

Totally the worst decision we made! I regret wholeheartedly booking with these guys. Rosanne is the worst person to deal with.. These guys claimed that we didnt cancel our flight on time, then went on to charge a ridiculous $200 bogus fee disguised as "no show fee" What a joke.

The airline we spoke to at the beginning told us and assured that we'd only be charged $100...

Im so disappointed and disgusted!

Never book through this company. If you want to make any changes to your booking - add luggage, choose seats - you can't. You have to go through Travelstart, and they never answer their customer service messages. Avoid at all costs, disgusting customer service.