I had an issue with an order a long time ago that never got fully resolved, but I truly love this brand. After taking a short break, I’ve recently started purchasing again and couldn’t be happier. The... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had an issue with delivery to Northern Ireland and sent across a contact form expecting to maybe get a response a few days later and miss out on the first drop of Treats Kids which I had been so loo... See more
Company replied
Treats Studio is fairly new to me but can honestly say they have nailed a simple but stylish clothing range I purchased the Sloane Slub set in white and can’t wait to wear it If they started se... See more
Company replied
Cannot recommend Treats Studios enough! I have purchased several items from them for years now, the quality is great, I get so many compliments and just feel amazing in every piece. If I ever... See more
Company replied
Contact info
10-12 Mezzanine Floor, Royal Liver Building, Pier Head, L3 1HU, Liverpool, United Kingdom
- cs@treatsstudios.com
- www.treatsstudio.co.uk
3.9
Great
210 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 54% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I ordered a ring for my girlfriend
I ordered a ring for my girlfriend and forgot to select next day delivery, so I emailed customer service and Lucy was very helpful and sorted this for me straight away. The quality was amazing and my girlfriend is now addicted to treats!
4 January 2024
Unprompted review
Reply from Treatsstudio
Hi Jordan,
Thankyou so much for your feedback!
so happy to hear your girlfriend is a treats fan and I will feed this back to Lucy!
Thanks Elisha
Love!
I’ve ordered a few things from Treats now and I absolutely love it!
My favourite has to be the stone stacking rings, the quality is great and I get so many compliments.
They have great customers service and fast delivery!
Love love love 🩷🩷🩷
9 January 2024
Unprompted review
Great products great customer service
Treats is a fabulously easy site to use, the products are of great quality. I’ve bought a few things over the couple of years, and they are still looking good now! Customer service is helpful and professional if you need anything answered.
15 November 2023
Unprompted review
Super fast delivery and the packaging…
Super fast delivery and the packaging is so cool!! I love the colours of all the gummies and the phone case really stands out. Can’t wait to order more bits!
11 January 2024
Unprompted review
Amazing customer service
I accidentally ordered the wrong colour gummie bear for my sister and emailed to try and sort this before my order was sent out, customer service sorted this so quickly and was able to change this before my order was sent out! My sister loves the gummie and I can now add one to her collection for every birthday :)
24 November 2023
Unprompted review
Reply from Treatsstudio
Hi Mitch,
Thankyou for your feedback!
so happy to hear that customer service was able to sort this quickly for you, I will feed this back to them.
Elisha
Amazing!
Amazing!! The jewellery is really good quality and wears well! Also love the phone cases, always get comments on them all the time!
10 November 2023
Unprompted review
Cutest necklace
I bought a pink gummy and chain - arrived quickly, really good quality and was so nicely packaged. Cutest item.
16 February 2023
Unprompted review
Fast Delivery
Website was very easy to navigate and laid out nicely, super fast delivery with great packaging! Would recommend to anybody 👏🏻
10 November 2023
Unprompted review
Top Notch Treats
Love my new slippers and love the zip bag they came in - an unexpected detail that made the experience feel extra special
24 November 2023
Unprompted review
Reply from Treatsstudio
Hi Owain,
Thankyou for your feedback!
We love our treats happy slippers and it makes us even happier that you do to! Enjoy wearing them!
Elisha
Beautiful and fantastic quality…
Beautiful and fantastic quality product.Amazing customer service and fast delivery x
13 October 2023
Unprompted review
Reply from Treatsstudio
Hi Sarah,
Thankyou for your feedback!
We love that you love your items and even better that you love the service we provide, we will feed this back to customer service.
Elisha
Amazing brand
The website is super easy to navigate & fun. The delivery of the item was also really quick. My favourite part other than the item is how incredible the packaging is, I have reused most packaging from my products for other purposes e.g make up bags or jewellery bags when travelling which is an added benefit.
14 December 2023
Unprompted review
Reply from Treatsstudio
Hi Nicole,
Thankyou for your feedback!
We love that you have used your packaging for other things its one of our favourite features of our product!
Elisha
Fab quality and super quick shipping!
Did a large order for my family over Christmas, arrived very quick and quality was lovely, would highly recommend xxx
12 December 2023
Unprompted review
My order
The order came really really quickly. The packaging was lovely and the quality of the necklace and chain is really good. I love it.
24 November 2023
Unprompted review
Reply from Treatsstudio
Hi Laura,
Thankyou for your feedback!
So happy that you love our products and our fast delivery service.
Elisha
Obsessed with everything
Obsessed with everything! The cutest packaging and quickest delivery I can’t wait to build my treats collection ❤️
1 December 2023
Unprompted review
Reply from Treatsstudio
Hi Millie,
Thankyou so much for your feedback!
So happy you love your treats just as much as we do!
Elisha
Don’t order from here!!!
Don’t order from here! So disappointed. The bracelet arrived completely different to as photographed on the website. The clasp was a lot cheaper and the bracelet was twisted and of extremely poor quality. Like something you’d get in Primark! I decided to return my whole order and get a full refund. Turns out its returns are to “The Couture Club” and seems like they just use influencers to promote the brand and then sell cheap, bad quality jewellery to customers. Customer service team were super unprofessional with spelling errors and emojis all throughout their email responses. All very sketchy and full of lies!
If you’re looking for nice jewellery try ‘PRYA’…. better quality and cheaper prices… also the original creators of the bubble letter necklace!
2 January 2024
Unprompted review
Reply from Treatsstudio
Hi Hannah,
We're really sorry to hear that you were unhappy with the service you received. I can see that although we don't accept returns on sale items, we have accepted your return and offered a full refund for this based on the images online being the wrong representation.
These have now been amended and the amendment to the design was something we did to make the style more inclusive and adjustable for everyone!
In terms of 'The Couture Club' address, we are unsure on how this has been linked to our warehouse however, we use third party warehouse services to fulfil orders to ensure we can offer our customers next day delivery to 7pm and the best shipping rates.
All of our jewellery is designed, produced and made by our own suppliers to ensure exceptional quality control however, with product it is always the way where unfortunately it can't be 100% all of the time! We can only apologise that your item didn't meet our usual standards but we hope you give us a chance in future to change your mind!
Elisha
Terrible quality and service
As they seem to be making multiple pages, I'll say again that this is awful quality jewellery and awful customer service - don't waste your time! Cheap costume quality jewellery that tarnishes and breaks, quality of something you'd get at Claire's or Poundland, and dismissive and unhelpful customer service. Avoid
23 December 2023
Unprompted review
Reply from Treatsstudio
Hi Liv,
We're sorry to hear you are not happy with the service you received from our team. We do our best to treat all of our customers fairly, however, sometimes the outcome doesn't always mean everyone is happy.
We take every case on individually and review any images of product, however, there is a limit to what we can accept as a fault. As per our care instructions the customer has a responsibility to look after and care for jewellery in the right way to ensure longevity of their products and we can see that this hasn't been done on this occasion. We test all of our jewellery to the highest standard and plate everything to a level that coincides with our care policies.
We're sorry we couldn't reach the outcome you wished for on this occasion.
Thankyou!
Elisha
lovely quality items
lovely quality items, had a problem with order but it was sorted in the end.
5 December 2023
Reply from Treatsstudio
Hi Natasha,
Thankyou so much for your feedback, we're glad the customer service team resolved your order issue efficiently and you love your items!
Elisha
AWFUL! AVOID AVOID AVOID!
AWFUL!! Do not buy from here.
My boyfriend bough me a pink gummy phone case after 1!! Day the rim of the case went a dark orange brown, it is not dirt and does not wipe off. Sent photos and multiple complaint emails. Awful customer service, no resolution didn’t offer to replace it or refund I have just been completely ignored after sending 5 emails. £50 for an unused phone case!!! DO NOT WASTE YOUR MONEY!!!! AVOID AVOID AVOID.
31 October 2023
Unprompted review
Catfish company
Catfish company. Beautiful aesthetics but quality is awful with poor customer service to match.
3 faulty items, no refunds or replacements offered and considering the price tags too, just not good enough.
1 November 2023
Unprompted review
Awful cheap quality!
Awful quality!
I got the hug ring for my birthday, and it snapped the next day so then I rebought and within 3 months it broke again! Contacted customer service, they didn't help at all! Awful cheap quality
22 November 2023
Unprompted review
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