I had an issue with an order a long time ago that never got fully resolved, but I truly love this brand. After taking a short break, I’ve recently started purchasing again and couldn’t be happier. The... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had an issue with delivery to Northern Ireland and sent across a contact form expecting to maybe get a response a few days later and miss out on the first drop of Treats Kids which I had been so loo... See more
Company replied
Treats Studio is fairly new to me but can honestly say they have nailed a simple but stylish clothing range I purchased the Sloane Slub set in white and can’t wait to wear it If they started se... See more
Company replied
Cannot recommend Treats Studios enough! I have purchased several items from them for years now, the quality is great, I get so many compliments and just feel amazing in every piece. If I ever... See more
Company replied
Contact info
10-12 Mezzanine Floor, Royal Liver Building, Pier Head, L3 1HU, Liverpool, United Kingdom
- cs@treatsstudios.com
- www.treatsstudio.co.uk
3.9
Great
210 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 54% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I had an issue with my order and the…
I had an issue with my order and the customer service team were quick to respond and rectify the situation.
29 May 2026
Unprompted review
Reply from Treatsstudio
Hi Morgane,
I'm so glad to hear that our customer service team were able to respond quickly and resolve the issue for you.
Your kind feedback really means a lot to us, and we truly appreciate you taking the time to share your experience.
- Treats x
Amazing experience
Amazing experience.
Ordered a waffle pouch and got sent one with a different colour than what I selected. Emailed and had a response within 5 minutes and a new one was sent next day delivery!
Amazing customer service will definitely purchase from treats again
8 June 2026
Unprompted review
Reply from Treatsstudio
Hi Delany,
We're so pleased to hear that you had such a positive experience with us. I'm glad we were able to resolve the issue quickly and get a replacement sent out to you without delay.
Your kind words and support really do mean a lot to the whole team, and we're so happy to hear you'll be shopping with Treats again.
Thank you again for taking the time to leave your feedback! 💗
- Treats x
great customer service
great customer service, sent me a replacement item without hesitation.
8 June 2026
Unprompted review
Reply from Treatsstudio
Hi Millie,
We're so pleased to hear you had a positive experience with our customer service and that we were able to resolve the issue quickly for you.
Your kind words and support really mean a lot to us. Thank you again for taking the time to leave your feedback! 💗
- Treats x
Love Treats!
I have had multiple orders from Treats and love every item! The customer service is great, i had an issue with my order and Phoebe was very quick to resolve for me!
8 June 2026
Unprompted review
Reply from Treatsstudio
Hi Grace,
We’re really happy to hear you’ve loved your orders and that you’ve had a positive experience with our customer service. I’m especially glad I could help resolve the issue for you quickly.
Your continued support means a lot to us — thank you again! 💗
- Treats x
Resolved a minor issue with a product…
Resolved a minor issue with a product by sending a replacement within an hour of my email. The most impressive customer service I’ve had in a while.
8 June 2026
Unprompted review
Reply from Treatsstudio
Hi Emma,
Thank you so much for your lovely feedback 😊
We’re really glad we could get this resolved quickly for you, and it means a lot to hear that you had such a positive experience with our customer service.
Thanks again for taking the time to leave this — it’s really appreciated!
- Treats x
Absolutely love Treats
Absolutely love Treats. Always receive my orders efficiently. If there ever is a problem it is resolved promptly and thoroughly.
5 June 2026
Unprompted review
Reply from Treatsstudio
Hi Bliss,
Thank you so much for your lovely review!
We're so pleased to hear that you've had such positive experiences with us and that any issues have been resolved promptly. Your support and kind words really do mean a lot to the whole team.
Thank you again for taking the time to share your feedback!
- Treats x
SUPER LOW QUALITY
I purchased a two piece tracksuit for my fiancé. Looks greats.
However, don’t be fooled by the quality of these. Totally unwearable after two outings. Washed as per the care instructions and all bobbling.
Customer service shocking saying all their materials are tested blah blah blah. Looks like a lot of reviews on here are of similar sort.
Avoid buying from these unless you want to pay high prices for super low quality!
Case has been opened with the credit card company due to Treats lack of customer care and accountability.
Lots of 1* reviews. I wish I had seen these before ordering!
We will not be back !!
31 March 2026
Unprompted review
Reply from Treatsstudio
Hi Ben,
We are sorry to read that you are disappointed with your experience.
We would like to reassure customers that our products are thoroughly tested before launch and we stand behind the quality of our garments. As with all clothing, wear, care methods, and individual circumstances can vary, which is why every concern raised with us is reviewed on a case-by-case basis rather than applying a blanket response to all situations.
We appreciate that you are unhappy with the outcome of your particular case, however each query is assessed individually based on the information available and in line with our policies.
We are genuinely sorry that you feel disappointed by both the product and the service you received. Customer satisfaction is important to us, and it is never our intention for a customer to feel let down.
Should you wish to discuss your concerns further, you are more than welcome to contact us directly and our team will be happy to assist where possible.
- Treats x
Reply from Treatsstudio
Hi Holly,
Thank you so much — we really appreciate your kind words ☺️
I’m glad we could help!
- Treats x
Amazing customer service
My coffee glass arrived cracked, I had a response to my email within 24 hours and a replacement dispatched straight away. Amazing customer service !
I’ve previously purchased clothing and the quality is always amazing.
27 May 2026
Unprompted review
Reply from Treatsstudio
Thank you so much for your lovely review, Leah.
We’re so sorry again that your glass arrived damaged, but we’re really pleased we were able to get this resolved quickly for you. It means so much to hear such kind feedback about both our products and customer service.
Thank you again for your support!
- Treats x
I received an order with one set…
I received an order with one set missing but Treat studios dealt with it quickly for me and had my set sent out asap. I would 100% order again. The clothes are lovely.
27 May 2026
Unprompted review
Reply from Treatsstudio
Thank you so much for your lovely review.
We’re really sorry again about the missing set, but we’re so pleased we were able to get this resolved quickly for you. Thank you for your patience and support — it truly means so much to us.
- Treats x
Perfect and prompt customer service
Perfect and prompt customer service. Can’t wait to order again xxx so much I want and need xxx
26 May 2026
Unprompted review
Reply from Treatsstudio
Thank you so much for your lovely review.
We’re so happy to hear you had a positive experience with our customer service, and we can’t wait for you to shop with us again soon.
- Treats x
Absolute scammers - do not shop here
Absolute scammers. Do not shop here. I sent back both items I ordered as they were so big & long and also I didn’t think the quality was worth the price whatsoever. I returned both items and now this scamming company are trying to say that they’ve only recieved one of the items back and therefore have only refunded me back half. I’m having to take this up with my bank to raise to chargeback. I will never shop with this BS brand again.
13 April 2026
Unprompted review
Reply from Treatsstudio
Hi Madeline,
We’re very sorry to read your review and appreciate you taking the time to share your experience. We did, however, want to clarify a few points regarding the return.
Your return was fully investigated by our warehouse team, including a review of CCTV footage from the returns process, which showed that only one item was received back within the parcel. This was reviewed internally and the evidence was also shared with you directly. As only one item was physically returned to us, we were only able to process a refund for that item in line with our returns procedure.
We would also like to reassure you that we take all customer concerns extremely seriously and have robust checking processes in place to ensure returns are handled fairly and accurately for every customer.
It’s also worth noting that this was the second parcel issued in relation to your order, as we had previously arranged and sent a replacement after your original parcel was reported as stolen. Throughout the process, we have worked to support and assist where possible.
We completely understand that this outcome may be disappointing, however the refund issued reflects the item received back by our warehouse and, following a full review, our position on this matter remains unchanged.
- Treats x
Disappointed
I have previously ordered 2 pairs of pyjamas and the late checkout set all which have been fine and lovely, however my last purchase was the soft late checkout set in black, completely different material to the old style checkout sets, normally love everything from the brand but once parcel arrived I excitedly opened it, put the outfit on great, cut the tags out, wore it on one school run so approximately 45 minutes and all the material was fraying, the trousers the top everywhere. Contacted customer services with pictures of the frayed material the very next day and they came back and said unfortunately that is the nature of the material?! Like what? I haven’t even washed it and had worn for less then an hour for the price point I was highly disappointed that I’ve paid £75 to wear something for 45 mins and now can’t wear out again. If the material is that delicate why not state that in the description. After questioning this customer service offered me a refund of £7.50 which I found massively offensive since they could see I have bought lots of bits before unfortunately this has now put me off purchasing anything else from this brand which is a shame as I do love the products. Very disappointed
31 March 2026
Unprompted review
Reply from Treatsstudio
Hi Gemma,
I’m really sorry to hear that you’ve been disappointed with your recent experience. I completely understand your frustration, especially as you’ve previously been happy with your orders and are a returning customer.
All of our items are supplied with a care label and washing guidance inside the packaging, which is there to help ensure the best possible care is taken of the garment and to maintain its quality over time. We also thoroughly test our fabrics before launch; however, as with all clothing, the way an item wears can vary depending on individual use and care.
We do have policies in place which we follow consistently to ensure all customers are treated fairly and equally. This means each case is reviewed in line with the same guidelines, regardless of order history, so that outcomes remain fair across the board.
I am genuinely sorry that this has not been the outcome you were hoping for and that it has left you feeling disappointed. That is never the experience we want for our customers, particularly returning ones like yourself.
- Treats x
10/10 Customer Service
My order arrived and I LOVED the pieces I had chosen. Unfortunately one of the pieces had a couple of marks, I sent an email to customer services and by 9:30am the next day a new order had been generated and sent. The customer service and products are just amazing!
13 May 2026
Unprompted review
Reply from Treatsstudio
Thank you so much for your lovely review.
We’re so pleased to hear that you loved your pieces, and whilst we’re sorry one of your items wasn’t perfect on arrival, I’m really glad our team was able to resolve that quickly for you.
Thank you again for taking the time to share your experience — we’re so glad you’re happy.
- Treats x
Unbelievable quality products and…
Unbelievable quality products and unbelievable service! I have been a loyal treats customer for over 2 years and have been so impressed with the quality of their products. They are versatile, I can style them up and down, casual or smart. In the rare occasion where I have needed to contact customer service for a quick fix, they respond immediately and are able to find a solution. 10/10 customer service. Also a massive thumbs up for the soft pyjamas which are a great present buy!
14 May 2026
Unprompted review
Reply from Treatsstudio
Thank you so much for your lovely review.
We’re so grateful for your continued support over the last 2 years — it really means so much to us. It’s amazing to hear how much you love the quality and versatility of our pieces, and I’m especially glad to hear you’ve had such positive experiences with our customer service team too.
And we completely agree about the soft pyjamas. We are so glad you’re happy! Thank you again for taking the time to share this with us — it truly means a lot.
- Treats x
My first and last order
I spent over £400 on one order with treats. I sent a few items back as I didn't think the quality was worth the price and had to chase for a refund as it took longer than the time frame stated on their website. They refunded as soon as they saw my message though so was easy enough. However I wish I had sent the entire order back. I purchased one of the shirts that you can button up to cinch in the waist. After 1 wear and wash the item shrunk significantly. And I washed as per the care instructions on the label! The shirt was now too small so I couldn't button up the waist. I emailed treats and was told there was nothing they could do apart from issue a 10% refund.. not good enough in my opinion. I was willing to send the shirt back as proof it had shrunk and was hoping for a replacement but I was told I couldn't prove how I had washed it! So now I have a shirt that's too small and I have it in another colour that I haven't yet worn. Once that's been washed I expect not to be able to wear that again either. Unfollowed on all social media and will never purchase again. Totally overhyped by influencers just like adanola.
1 May 2026
Unprompted review
Reply from Treatsstudio
Hi,
Thank you for your feedback. I’m sorry to hear that you’ve been disappointed with your experience, and I understand your frustration, particularly given the size of your order and the expectations you had when purchasing from us.
With regard to your original return, I appreciate your comments about the refund delay. While this was resolved once brought to our attention, I apologise for the inconvenience caused.
In relation to the shirt, all of our fabrics and garments are extensively tested before launch to ensure they meet our quality standards and perform as expected when cared for in line with the care instructions provided.
However, once an item has been worn and washed, we are unfortunately unable to verify how it has been cared for after it leaves us, even where customers believe the instructions have been followed correctly. Because of this, we have to assess these situations in line with our policies and apply those policies consistently across all orders. This means we are unable to offer a replacement or full refund once an item has been worn and washed.
I appreciate that this is not the resolution you were hoping for, and I am sorry for your disappointment.
- Treats x
Cannot recommend Treats Studios enough
Cannot recommend Treats Studios enough!
I have purchased several items from them for years now, the quality is great, I get so many compliments and just feel amazing in every piece.
If I ever have a query, the customer service team are always super prompt and helpful!
1000/10! ⭐️⭐️⭐️⭐️⭐️💗
11 May 2026
Unprompted review
Reply from Treatsstudio
Hi Stephanie,
Thank you so much for taking the time to leave such a lovely review — we really appreciate it!
It means a lot to hear that you’ve continued to shop with us over the years and that you’re enjoying your pieces and receiving compliments on them. We’re also really pleased to hear that you’ve had positive experiences with our customer service team too.
Your support and kind words genuinely mean a lot to us, thank you again .
- Treats x
Amazing clothes and the best quality
Amazing clothes and the best quality, had a question and the customer service was amazing with a really fast response
8 May 2026
Unprompted review
Reply from Treatsstudio
Hi Monica,
Thank you so much for your lovely feedback.
We are so pleased to hear that you are happy with both the quality of your items and the service you received from our customer service team. Providing quick and helpful support is always our aim, so it is wonderful to know this was reflected in your experience.
- Treats x
Thank you very much to Phoebe!
Thank you very much to Phoebe in the CS Team. I’d accidentally ordered my parcel to my old address and within 10 minutes of emailing she had changed it. Which has saved me a lot of hassle. Great service and can’t wait to receive my order😊
8 May 2026
Unprompted review
Reply from Treatsstudio
Hi Fern,
I am so glad to hear that you’re happy with the service and that we were able to quickly update your delivery address for you. I know how stressful it can be when that happens, so I’m really pleased we could get it sorted so easily and save you the hassle.
It’s great to hear you’re looking forward to receiving your order, and I really hope you love it when it arrives.
- Treats x
Ordered the sweatpants which were £70
Ordered the sweatpants which were £70, worn and washed once and the seam has twisted round the front so they don’t fall properly and look really cheap. I washed as per instructions and the told me the seam would weaken the more times I wore them?! I literally had them two weeks?! Anyway they wouldn’t refund me and the I’m now left with sweatpants that are no better quality than primark
7 May 2026
Unprompted review
Reply from Treatsstudio
Hi Leah.
I would like to reassure you that all of our garments are carefully quality checked and produced to meet our internal standards prior to dispatch. With jersey and sweat-style fabrics in particular, some movement and twisting of seams can occasionally occur after wear and washing due to the natural structure and stretch of the fabric, even when care instructions have been followed correctly.
That said, I am very sorry that you have experienced this with your item so soon after purchase, and I completely appreciate why this has left you feeling dissatisfied with the quality. This is certainly not the experience we would want for our customers.
I also understand your comments regarding the advice you were given around seam wear over time. While seams can naturally soften with repeated wear over the lifespan of a garment, I am very sorry if this was not clearly explained or came across in a way that suggested this should happen so quickly after purchase.
I am sorry to hear that a refund was not possible in this instance, however I was glad to see that you were offered a discount code as a gesture of goodwill, and I do hope this was at least a small recognition of your concerns.
Please be assured your feedback has been noted and will be passed on to our product and customer service teams for review.
- Treats x
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