Treatsstudio Reviews 

Returned my order a month ago because honestly did not rate the quality for the price. I have STILL not received my refund, no reply to my email, no reply to my instagram message.

Really good customer service. I need to return some items as the refund date was missed due to having pre ordered items in the order and Ella has been very helpful in letting me do this!

Emailed customer service with a query, they was so fast and efficient at replying! Great customer service from the team, & thank you again Ella for all your help :)!

Excellent customer service from Ella. Thank you!

Amazing service and so helpful

Amazing service from Ella as DPD lost my parcel. Upon receiving the parcel I was lost for words how gorgeous it was - how it felt on my skin + the quality. Also the fit is oversized but sexy. Perfect for the Dubai winter. Can’t wait to order more. Despite the shipping company messing up, I am more than happy

Needed help with a return as I missed the deadline due to being on holiday! Emailed and had a reply straight away! Thank you Ella!

I accidentally ordered the wrong size pyjamas, I quickly emailed the team and they have sorted my order sizing out immediately! I have a couple of pairs of treats pyjamas and they are the most comfiest and softest pyjamas I’ve ever had x

Emailed about not receiving my parcel and was lost by dpd and they instantly said they’d send me a replacement and is on the way already!!!

Great shopping experience, from someone who's a Personal Shopper themselves.
Ordered 2x sets. Sadly one was faulty (although gorgeous) but was instantly rectified and a new set was sent out. Customer care team was fantastic <3

I had an issue with the delivery courier losing not one, but two orders from Treats! I can't fault how quickly they resolved it by shipping out new items to me which arrived with no issues.

So happy with the set I ordered and the quality of the pieces!

Great customer service sorted my delivery straight away. Thank you.

I accidentally ordered the wrong sized item and the team was amazing. They answered correspondence extremely quickly and dealt with the issue efficiently. I am unsure why they have any negative reviews, as they were great.

Had a minor issue with delivery wich was sorted very quickly! customer service have been lovely to deal with and quick responses! Orderd 2 sets wich i love and the quality is amazing ❤️ Waiting on one more set to be deliverd, wich i cant wait to recieve!

Submitted my return form, chased for 11 days, and was met with silence. No escalation, no accountability — just delay until the deadline slipped by. Feels calculated, not careless. Appalling ethics, dreadful service. Avoid like the plague.

Had issues with the delivery service when sending back my return. Customer service was unreal and kept me reassured throughout ❤️ thanks so much! Xx

Ordered the towelling tracksuit - after not a lot of wear the jacket zip broke. The issue was promptly resolved and the customer service was amazing! Thank you again

I preordered tracksuit. When arrived tried to return it but passed my 14 days preiod. They not count from delivery date but from order date. Even recieved on Tuesday can't return it 2 days after

I ordered 2 x 2 piece sets on 24th August, one item was on pre-order from dispatch 31st August and the other pre-order for dispatch 14th September.
On 26th August I had a notification from DPD that a shipment had been created from them which I thought was strange as neither item was ready, but I assumed they were being pro-active or the 1st pre-order item was available.
But there was a note on the order to say pre-order items would be sent together so I assumed I would get the shipment from 14th September.
It got to 19th September and still no order, so I emailed them and they came back on the 22nd to say that DPD hadn't scanned the parcel when they came to collect it so it had been lost and they would re-send, and could I confirm the address to be sent to. They did this twice and after confirming the address twice I received a new DPD tracking number on 24th, but by 26th September nothing had been collected by DPD. They were very proactive in blaming DPD, but considering it was a month since I placed the order they did nothing but stall all week and had still not sent the items. I then asked for the order to be cancelled, and they did it straight away.
Nothing really added up, the DPD label being created 26th when technically neither items were ready? Both items should have been sent together from what the order confirmation said, so were both items ready early, or was there a human error on their side and someone confirmed the order when they shouldn't have? Or was it a DPD issue?
I will never know, but something felt off, and they were not bothered one bit. Otherwise they would have got the order sent on a next-day delivery straight away but they stalled until I cancelled. And when I did they continued to play out like they had lost out too because of DPD, no accountability for their awful way of handling it!

ordered the pillow phone case on 6th July,
The edges have all come off already and most of the side of the case has peeled off. Emailed their customer service with pictures and was told it looked like I had ‘gnawed’ at the case myself 🤣 terrible customer service , only had the cover 6 weeks - AVOID this company and spend your money elsewhere. I can see there are other reviews with the same problems so it’s obviously cheap manufacturing.