Trinity Lane dealt with issues swiftly and efficiently. My claim after an accident on 4th June 2026 was passed on to Hadleigh Claims to process and, although I was unhappy about their decision to hol... See more
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Very happy speedy service that kept me…
Very happy speedy service that kept me informed about what was happening and what would be happening.
May use AI-assist with repliesRead more
My mothers car was stolen and they…
My mothers car was stolen and they refused to pay out

Reply from Trinitylane
Far above expectations
Far above expectations. Was expecting the standard very long battle. Entirely the opposite. Very clear questions. Single short call which was answered instantly. Evidence provided by email. Case closed same afternoon. Paid out next day. This is the standard insurance companies should take note of. Brilliant 👍🏻
Amazing so easy to summit claim and no…
Amazing so easy to summit claim and no problem paying out worth every penny great company to deal with
Excellent prompt service.
Very Good - Fast and Fair
I had an unfortunate off from my motorbike so had a helmet and clothing claim. I filled out the form and sent off the receipts and photos on the Sunday. Had an email the next day approving my claim, and the payment in my account 2 days later. Hopefully I never have to claim again - but they were very fast and fair. For my experience, a credit to insurance companies :)
Great people to have ur back in a dire…
Great people to have ur back in a dire situation. Very good communication mainly via online.
The entire process was extremely simple…
The entire process was extremely simple and communication was clear and concise.
The service was professional and the…
The service was professional and the staff were very understanding and helpful.
I was guided through the process in away that made me feel valued and the centre of attention.
All responses were very quick.
In conclusion, the service is great and the staff make you important which is not always the case when dealing with other companies. The claim was quickly dealt with.
The whole team went an extra mile to…
The whole team went an extra mile to make the journey as painless as possible.
Brilliant, no hassle claim.
It took just one phone call before I received an email with details on information needed to make my claim, I responded within the hour and had a confirmation email of my claim details within an other hour together with acceptance of my claim. Within 24 hours of my first phone call my claim had been pain in full, Brilliant
Easy to understand instructions
Easy to understand instructions, and prompt payment
Excellent..
Excellent... Contacted the Pot Hole claims help desk, spoke to an adviser, she was very polite and very helpful, she explained over the phone the procedure and documents I would require to forward to Trinitylane, this was also explained in the email I received with my case number, forwarded the requested documents to Trinity, my claim was settled 3 weeks later.
Easy to deal with.
Company laid out what they needed and were very straightforward and easy to deal with. Paid claim when they had the documents they had requested.
I can recommend
I can recommend. No quibble with my agreed value payment when I made a claim on my policy
Excellent processed instantly and in…
Excellent processed instantly and in bank the next day
Thank you for fantastic service
SUPERB SERVICE
I contacted Trinity on the Monday and the Money was in my Bank by Wednesday Teatime when I checked.
Excellent all round service
Excellent all round service. I highly recommend using this company.
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