TripAdvisor Reviews 

3,642
TrustScore 2 out of 5

1.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 91 reviews, most reviewers were unhappy with their experience overall. Many consumers frequently complained that the official website is poorly laid out, unintuitive, and exceptionally difficult to navigate when trying to leave feedback. Furthermore, people highlighted that genuine reviews were arbitrarily removed or ignored by moderators. Additionally, customers noted that customer support failed to provide any meaningful assistance or resolution. Some people were satisfied with the helpful staff and excellent service provided during various accommodation and business visits. Many reviewers frequently praised welcoming locations, friendly employees, and dedicated team members who consistently went above and beyond to ensure a comfortable and pleasant stay.

What people talk about most

Website

Reviewers highlight negative aspects of the website, noting that the platform is poorly laid out and very... See more

Staff

Clients share ambiguous opinions on staff, with some reviewers praising specific employees for their... See more

Service

Consumers find service to be a mixed experience, as while some reviewers praise outstanding staff care and... See more

Customer service

People report negative experiences with customer service, highlighting that trying to contact support seems... See more

Location

Customers consistently note ambiguous experiences with location, highlighting mixed opinions regarding... See more

Reviews shaping this summary

Rated 1 out of 5 stars

What point is there in giving historical reviews which may be going back years - Landlords, Cooks etc will usually have changed (some many times over). What people really need are UP TO DATE reviews... See more

Rated 1 out of 5 stars

I completely agree with other reviews regarding censorship by Trip Advisor. I've recently tried leaving an honest but very negative review about Cesar Thalasos hotel in Djerba, but after 3 attempted a... See more

Rated 1 out of 5 stars

Banning horse racing trips from its website is typical of a website that has lost its way. Now they are the arbiters of where we can go. What next, no fishing trips, (unfair on fish stocks)no motor ra... See more

Rated 1 out of 5 stars

Trip Advisor are an awful company. Reviews of the wrong company allowed. Incorrect and untruthful reviews allowed. Arbitrarily delete valid and genuine reviews. Whether good or ba... See more

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1.8

Poor

TrustScore 2 out of 5

4k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 43% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.8

All reviews

(3,642)

89 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Clearly paid bots to delete reviews.

So crooked, I left a review for Midsummer Tab in Milton Keynes saying how bad the experience was, I even said where a better experience was when I left and yet was told by Trustpilot oh no you can't mention that rewrite it. So I did and my review still didn't go live, oh no you can't say that you also had a bad experience the year before at the same place lol.

In the end I just told TripAdvisor that you print my negative review about Midsummer Tap, or I can leave a negative review about you. They still wanted changes to my review, so I ignored them and they also get a negative review.

5 March 2025
Unprompted review
Rated 5 out of 5 stars

Brahim from fitter windows was so…

Brahim from fitter windows was so helpful and very patience with me. I would definitely recommend him..
My cousin done his windows with this company FItter windows.im glad I done my windows with them.very happy customer. I recommend Brahim to everone

14 March 2025
Unprompted review
Rated 1 out of 5 stars

Fake company

I did a review on the site about the grand hotel but they wouldn't put it up as I mentioned about police always being there TripAdvisor obviously doesn't like the truth being put on there site and I think 90% of the reviews on that site are completely fake and TripAdvisor is a fake site who gets paid by hotel owners to put fake good reviews on their site

5 March 2025
Unprompted review
Rated 4 out of 5 stars

We went to GW Boutique Hotel and…

We went to GW Boutique Hotel and Restaurant in Rotherham for an Afternoon tea which was bought for us as a Christmas present and we were not disappointed it was really lovely.
The owner welcomed us and made us very comfortable. The food was plentiful and tasty. I would definitely like to go again.

25 February 2025
Unprompted review
Rated 1 out of 5 stars

Business owner being harassed by a member of the public

I'm not sure what has happened at TripAdvisor. There is an individual who keeps posting nasty reviews about myself personally on my restaurant account. He visited once in May 2023 and set up various accounts under different names in order to pursue his hobby of writing nasty reviews about me.
Several reviews were removed in the past when TripAdvisor used to always listen when I complained about him. Now they don't bother responding to me at all.
They are keen to say that they will help members of the public who review and then get harassed by business owners, but what about business owners who get harassed by members of the public?
I have now been harassed by this individual via my restaurant TripAdvisor account for just under 2 years. He has posted under various fake names although he has now removed some of these himself, several still remain.
The latest has a title that reads "Hooray its up for Sale". How on earth can this be acceptable? And how on earth can posting nasty personal comments about a business owner who has successfully run her business for 25 years be acceptable? Especially when the business has had a number 1 rating for several years.
These types of comments can be very detrimental to both the business and the human being that is being targeted.
SHAME ON YOU TRIPADVISOR.

25 February 2025
Unprompted review
Rated 1 out of 5 stars

Tripadvisor fake reviews

We have been planning a trip to India over the last few weeks and it's become quite apparent that way the majority of reviews on Tripadvisor are fakes easily spotted by the mark one human eyeball. It therefore beggars belief that tripadvisor can't create an algorithm to spot these. That said, in a sense it's ok as the bad reviews are never fakes and I guess these are the most important. Still – a real shame that tripadvisor clearly have no interest in sorting this out – kinda undermines the whole thing.

24 February 2025
Unprompted review
Rated 1 out of 5 stars

AVOID AVOID AVOID!!!!

AVOID AVOID AVOID!!!!
They owe me £250 and have been promising me a refund for 3 months and I have not seen a penny!! They have made it so awkward, trying to force credit notes on me, after 2 months they offered me a partial refund even though my flight was cancelled. After 3 months I eventually tried to accept an 80% refund, and they are now saying they will neither refund nor issue a credit note for a CANCELLED FLIGHT which was out of my control. They owe me £250 and also refuse to accept a dispute filled by my credit card. TERRIBLE customer service do not reccomend to anyone if you actually want a service to be provided. Do not use.

19 November 2024
Unprompted review
Rated 1 out of 5 stars

Cannot be trusted. Scam reviews

Cannot be trusted. Reviews and scoring are highly suspect

Recently booked accommodation for the weekend at a hotel through TripAdvisor. The reviews were glowing but the reality when staying there was hugely different.
My gripe is that I gave the hotel an appropriate review via TripAdvisor as it is simply not fair on other potential guests to deceive them.
I noted my review did appear and also several other negative reviews. My review and the others have been removed and yet again the hotel in quesion looks amazing.
TripAdvisor is completely pointless if it selectively removes reviews or empowers hotel owner to remove them. Would never use again.

2 November 2024
Unprompted review
Rated 1 out of 5 stars

I regret using my email for this sham…

I regret using my email for this sham site which is so outdated for the most part. I get dozens of emails per month and when I try to unsubscribe, it shows that the option is not available. COMPLETE INTRUSION OF PRIVACY

7 February 2025
Unprompted review
Rated 5 out of 5 stars

Masie at the sovereign

Maisie she is a hard worker always delivers excelent customer service always happy/cheerful and polite to talk to and always does a excelent job keep up the great work.

4 February 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT TRUST Trip Advisor. It is SO out of date

Not worth one star.
Almost all information is out of date and the whole site needs a built-in moderator removing entries more than 12 months old.
I tried to give an honest up-to-date update as the entries appearing were wrong. Trip Advisor refused probably as it would make all previous entries redundant.
Whenever I do a search on travel a sponsored Trust [untrust] entry comes up. Often 9 or more years old.
The world has moved on, but not Trip Advisor. DO NOT TRUST Trip Advisor it is SO out of date

27 January 2025
Unprompted review
Rated 1 out of 5 stars

Moronic moderation.

Moronic moderation.
I reviewed a venue I went to for the FIRST time for a jazz brunch, sadly the morons banned two posts about it so posted a third time the exact same review and it was allowed!

2 February 2025
Unprompted review

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