TRIPOMATE Reviews 98

I need help getting to contact these people. I have a flight in 10 days, costed $800 and can not log in into the airline with the information they provided. Please if someone has some kind of information contact me at sararfuentes

A very dangerous scam site that can not be trusted - charged my card for close to $2,000 NZD and then cancelled my trip hours later with no explanation. After stating they would refund me they ghosted me and still have not processed the refund. REFUND ME NOW

Completely untrustworthy site!!!!! Within hours of spending thousands on a return trip across the world, my booking was cancelled without an explanation and in a very short, vague email DO NOT USE THIS SITE

The customer service started off well, but degraded to appalling levels during the later stages.

Not to mention that the company does not even have a proper contact number to call and speak to an actual person. The numbers listed in the websites are fake/unreachable, and the website presentation is pathetic.

My experience with Tripomate can be broken down into 3 phases, as described below:

Phase 1:

I booked my tickets through Tripomate and thankfully they came through the following day.

There was a bit of confusion due to some missing passenger details, which led to the tickets being voided. I reached out to the agent Patrick Memosa, who was very helpful to me in getting this resolved quickly.

My ticket was confirmed and all set.

Rating: 5/5 (for the way Patrick handled it)

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UPDATE —> Phase 2:

I kept checking my booking periodically in the Etihad website, as I had read too many negative reviews (from other customers) to trust this company.

Then one day I found that there was an operational schedule change to my flights, due to which a particular flight was cancelled. However, an alternate flight was offered, but yet to be confirmed. I called the airline (Etihad) to see if they could confirm it for me. But they had no choice but to redirect me to the agency, as the tickets were booked through the agency.

I reached out to the agency for this purpose at least 5 times, and after 12 days I got a response from the same agent (Patrick), confirming that the operational schedule change had been accepted and the tickets revalidated.

I checked my booking again in the Etihad website and it was all good.

Rating: 3/5 (…..because this is something the agency should have PROACTIVELY informed me about, instead of waiting for me figure it out myself and responding to my emails after a RIDICULOUSLY long delay.)

But luckily there was still plenty of time, and the issue was resolved despite the 12-day delay. So I let this matter slide.

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UPDATE —> Phase 3:

Another flight had an operational schedule change…..with change of timings, but with the same flight.

Once again, this is something the agency should have PROACTIVELY informed me about, instead of me continually checking my booking (in the airline’s website) and figuring it out myself.

So the booking status for this flight was updated from “confirmed” to “TK” (to confirm).

Once again, the airline (Etihad) advised me that the agency needs to confirm it for me. This time I chased up the agency several times for this purpose, but got ZERO response from them…..no phone calls, not even a courtesy email!!

VERY UNPROFESSIONAL!!!!!

Rating: 0/5 (for the unresponsiveness at such pathetic levels)

Luckily the airline did offer me an alternate route: They advised me to call them within 48 hours of departure (of the first flight in the journey), as the airline would then directly take control of the ticket and would validate the changes for me, without getting the travel agency involved.

So luckily it worked out for me in the end, but only because I proactively kept checking my booking, called the airline often and chased them up on the pending tasks.

But this is something the travel agency should have done….by reaching out to me, asking for my approval (of the alternate schedule offered by the airline), and validating the same with the airline.

If not, at least the agency should have the decency to respond to my emails, when I write to them and ask them to do this for me.

Neither of these was done, and the agency just ghosted me in the end.

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Lessons learned:

1. Before booking your tickets through Tripomate or any other agency, PLEASE do your research to learn about the reputation and the reliability of the agency……and do this BEFORE you hit the “confirm” button and hand over your money to them. You will spare yourself a great deal of tension and drama by simply NOT engaging with the likes of Tripomate (which has such a horrible track record, as seen from so many reviews and now from my own personal experience).

2. If you have still booked your tickets with crooks such as Tripomate, then crosscheck your booking details directly with the airline, and keep monitoring your booking periodically for operational schedule changes, etc.

3. If the agency is unresponsive and ghosting you despite your repeated requests (to confirm the operational schedule changes or whatever else you need from them), check with the airline directly on what your options are. Etihad has this policy of directly taking control of the ticket 48 hours before the departure of the first flight. Other airlines might have different rules. Check clearly on what the rules are, and pursue the same.

But the Bottom Line is very clear: AVOID this company if you can, and go with a more reliable (and reachable) one. Plain and simple.

Good luck!

This is a total scam, none of the phone numbers are valid. In my call log I see they routed through Kuala Lumpur, Indonesia and the Philippines, although they are New Zealand hard lines and mobile numbers.
In emails there is no option to click on the highlighted e-ticket number or booking ref, although it says the booking is confirmed.
The bank's fraud team has advised to dispute.

15/9/23 - My money has now been returned via a bank dispute process.

Do not book with this site, it is a total scam.

On the 6th of February, 2023, I bought an Air New Zealand layover ticket from Incheon, Korea to Auckland, New Zealand to Dunedin, New Zealand. On the Tripomate website, the overseas payment of NZD 1,643.53 was paid by my mum’s Credit Card on the same day at 14:27 KST. As soon as payment was made, I got an email from Tripomate stating that they will send me my e-ticket within 24 hours with their homepage details, my booking number for logging into their website which obviously did not work. In that email, there were their contact details including their telephone numbers over countries of NZ, Australia, USA and Canada. After the payment was done, Tripomate has not sent the email since, and even though I called them over a hundred times they didn't pick up the phone, it was not an existing number, or it was a number of an Australian bank. When I checked with Air New Zealand on the day of my departure, my name was not on the list of reservations. Tripomate only got paid by customers and did not book the actual ticket for them. On an app review website, I found out there were too many people who couldn't get on their flights because they bought fake tickets from Tripomate, they were scammed by Tripomate. Since I only found out my ticket was never booked by Tripomate and my seat wasn't reserved for me just on the day of my departure, I had to buy the last remaining ticket on the ship at the time when it can be the most costly to get on my schedule and I could just make it happen only by a little luck that was allowed for me. For me as a student, NZD 1,643.53 is too big number of money. I really want to get refunded. I will fight until the end to prevent the same thing happening to other people again by this fraudulent group, Tripomate. 
On the receipt from Tripomate, cost of the ticket was stated as NZD 1,620.84, but from Shinhan Credit card actually, NZD 1643.53 was paid. The date and time of payment are the same.
Info@
Support@
These two emails don’t even reply

This is a great portal to take you to places, and you’re going to love every bit of it. There’s a lot in store for every user, and dull times are surely going to go away. It’s a professionally executed app and you’re going to feel that in every screen and every tap, and that by no means is an exaggeration, my friends. You can try the app for yourself to understand where they excel.

SCAMMERS!!!!! Booked flights through sky scanner and immediatly they asked for more money to pay for bagge that was supposed to be included. We then went on there website only to find fake address and phone numbers. I have since learnt skyscanner does no due diligence what so ever in recommending flight agents. I hope someone will read this and not make the same mistakes. Very expensive lesson

TripoMate is one platform that I’ve been consistently using to send my team members for their on-site web development projects. While I get the amount reimbursed, there’s never been a hiccup in booking for either their flights or stays, or even both for that matter. Earlier, this process used to take up a lot of time, hopping from one portal to another, but now it’s all sorted out for the best, with the best.

Not just international, I’ve been using Tripomate for my domestic journeys too, and the deals are almost like out of the world. The one really good thing about them is that when you travel through them, there’s no compromise on the experience if you think they let things go for a toss with cheap deals. Try them out. You won’t feel bad.

In no time, Tripomate has become one of my preferred platforms for hotel and flight bookings. It’s one platform that just keeps on giving and giving great tailored booking experiences to its users, and you simply can’t ask for more. Tripomate is here to stay and you won’t be able to say anything otherwise. With a dedicated team like theirs’, there’s a lot to love and like here.

Was super easy to book flights but unfortunately not delivered the goods. Waiting on refund, can someone please respond to my emails as the 24H refund hasn’t took place yet.

AVOID!!!

Much like others, I was directed to them by Skyscanner and for the first time felt let down my Skyscanner.

You will not get a booking confirmation email until within 24 hours of your flight and then be asked to provide information you already have and then be charged more.

End story - I never got my flight and booked with another agency immediately realising I had been scammed. I am still in work with ANZ to have VISA refund me $1700.00 NZD and this is 3 months on.

I bought a ticket without getting my e-ticket for over a week now. Emailed to them, no reply. phone doesn't work. I feel like my money was stolen. I will report to the police. Cant understand why they are still in business.
BTW since I live in NZ, I have contacted local police and reported to the business registration office.
Just search tripomate in your country's business register you can locate the business entity. For example, they registered as LOTUS LABS LIMITED (6240787) in New Zealand. After getting all relevant info, I suggest you all report to Police and put them out of business, stop ripping people off.

Latest update: You won't believe it. Things are getting quite interesting. So, I have reported to the police because I suspect I have been scammed like everyone else who has reviewed earlier. And Luckily I found their business register on NZ business registration office, which is obviously a PUBLIC website. Anyone can get access to. So, I don't think their company name or director's name is confidential info. And I emailed them (not the same one for consumers on their website), You know what, someone replied to me!!!! Woohoo~~~!

The person said they have emailed me multiple times, maybe in spam box which I checked there's none.

What's so funny is, A staff member emailed me saying "We have not received any response from your end and we would like to close this case" and following that is an "email" mentioning my review and refund which was never sent to me!! Do you get that? They quoted an earlier email but it's not sent, they use that as evidence of pervious conversations. why not reply to the actual email I sent to you? You can't see that? But you use the same email address!

OK, the person sent me a screenshot showing they processed refund on 21-Oct-2022 09:54. But I paid 10:54PM 21-Oct-2022. Maybe they based in US? So there's the time zone difference?

Let's say they did processed the refund. But why don't you tell me first? (Don't tell me you emailed me, that's just an email you just typed half an hour ago, and it's never sent) And I have checked my bank account, I haven't received the refund, for one week. Well, maybe that can be possible. I will talk to my bank on Monday.

Anyway, what an incredible experience!! They claim I am threatening their reputation. Look at all the other reviews!! They are worried about their reputation, how cute they are. Well, their info is on a public website, I don't know any private info so I can't expose their details.

Please like my review, so people won't fall into this trap!!!

Oh, sorry I forget to mention how they scam people. they appear to be on the list if you search flights on Skyscanner. And if you click the link, it allows you to complete the payment. But if you search the same flight on their own website, there's no results!!! I tried so many different destination and date, there's no flights whatsoever. I suspect they designed a fake website which you can't make any reservation. It's not easy to link to the worldwide flight database. But somehow they linked their payment page to Skyscanner.

01-11-2022 update: I found money is back in my bank account today. Probably they realized that it's hard to rip me off. I will keep my Police report because this company needs to be investigated. And I am waiting for Consumer Protection and NZ business register office to get back to me, so they will look into this matter further.

Edit - after going back and forward eventually got my money back. Still very poor communication and I had to repurchase the flight from another vendor for $200 more than I initially paid. Still strongly recommend avoiding.

Bought ticket through Tripomate (through Skyscanner) and received an email saying you should get eticket within 24 hours. Most services in my experience you get it basically instantly. 36 hours later still have not received and Tripomate have not replied to any of my messages or emails. Feels very much like a scam. Not happy. Avoid at all costs.

time westing
website doesn't work properly, phone number doesn't exist, website help send you a message there is no one here to talk to

Stay away from this dodgy operator, not sure how it made it to sky scanner.

Bought 3 tickets through through "TRIPOMATE" after a serach in sky scanner showed them up. They informed they couldn't deliver the tickets at the advertised price. It took over a month to get a refund and we still got charged $225 dollars.

The explanation from TRIPOMATE:

"In consideration to your question about 225 NZD charge, it is Service fee per ticket. Since you had 2 adults and 1 Infant ticket totalling 3 tickets.
​
The admin charge of $75.50 NZD is applicable for Following services:
Reservation and Passport Details Processing
Cancelation for each ticket
Refund Processing for each ticket

So a Total of $75.50 NZD per ticket remains as admins fee for above tickets in total 3 tickets and hence collective charge of 225 NZD approximately. "

Totally unacceptable, you can't charge for a service you didn't deliver. The booking never happened, no changes, cancellations or details had to be added since they COULDN'T PROVIDE THE FLIGHTS AT THE ADVERTISED PRICE.

Steer away and save yourself the grief. Still chasing my rights with them.

I made a booking a few hours ago, and the payment is showing in my bank transactions but I have not received any confirmation email or a booking number yet.

I booked a ticket and have not received any confirmation and my money has been deducted too now m stuck with this uncertainty. Please help me or contact me if tripomate is viewing my messages

Booked a flight today and haven't recieved e-ticket yet. It's already 6 hours now. Has anyone experienced this? How much time does it take?
Making me nervous now.