Have bought 2 speakers now from tronsmart are great speakers definitely worth buying Customer service are quick to respond to you as well and very helpful. 5 stars
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I had bought a Tronsmart bluetooth speaker and later found some functions were faulty. The company could only accept returns back to China. This presented a challenge getting the unit through customs,... See more
We bought a TRONSMART bluetooth speaker locally in Thailand. After 6 months or so it would not charge anymore. The local seller asked for the original packaging if we wanted to claim waranty, which wa... See more
I run into a battery problem after almost a year and a half of using my Tronsmart Mega Pro, and the speaker won't turn on anymore. I contacted Trosnmart support and they sent me a replacement after... See more
Company details
Written by the company
Tronsmart is an audio brand providing portable speakers, party speakers & Bluetooth headphones, which has been dedicated to the audio industry for over 10 years.
Contact info
China
- www.tronsmart.com
4.7
Excellent
116 reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Very bad quality bluetooth devices and awful customer service
3 years later and now they apologize without any compensation. Makes it even worse. Don't buy anything from Tronsmart. Believe me! Bought several bluetooth devices via Tronsmart Official Shop. All of them have horrible distortion and connection problems. Had to send a lot of video's to customer service to convince them of the bad quality. Finally could return 2 items, but had to pay 25 euro shipping costs. Refund was minimal because of extra costs. Customer service wants a lot of video and then they still don't believe your complaints. I will never buy anything here again.
11 June 2021
Unprompted review
Reply from Tronsmart
Thank you for your feedback.
We apologize that it did not fully meet your expectations. Your input has been noted for our future enhancements.
We apologize for any inconvenience this may have caused and hope you have a wonderful day.
Shame on Tronsmart...
I purchased a speaker from Tronsmart Official Shop on AliExpress in November, 2020. They delivered a faulty one. Several messages - no answer. I opened a dispute on AliExpress, immediately arrived a request from the shop to close it, and the shop promised they would have solved, settled my issue.
I closed the official dispute, then sent several message to the shop in which asking their feedback concerning return delivery. They accepted to bear the return cost, gave to me an address, everything seemed settled.
Meantime I ordered a new speaker, paid for it, as they can not send me (that was their instruction) a new item as a return (only refund). They confirmed my order, but were asking me to extend the processing time. I did it.
Several weeks passed finally it turned out they did not transfer the refund for the agreed return cost, and they did not send a new speaker. I was pushing them to fulfill our agreement, no answer, no success. At last they blocked my account so I can not get in contact with them any more.
Do not trust Tronsmart Official Shop on AliExpress! Do not believe their promises. Not a single word. Shame on Tronsmart for working with this shop. As an "official shop".
20 March 2021
Unprompted review
Reply from Tronsmart
Thank you for your feedback.
We apologize that it did not fully meet your expectations. Your input has been noted for our future enhancements.
We apologize for any inconvenience this may have caused and hope you have a wonderful day.
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