Trooli Reviews 6,168

Conor was great! Clear and responsive, just what was needed, thanks!

expertly handled, and all relevant checks were made, including double checking all details with his supervisor, thoroughly recommended company, Hassle free switch over,

My contract (the 2nd I've had with Trooli) ends at the beginning of May. I had an email reminder yesterday so I replied asking if I could lock in my renewal at their Spring Sale prices to continue with the 900Mbps I'm currently getting. They said yes 😊. Thank you Amy! I've had consistently excellent service from Trooli. Even when the service has been down due to cable theft, I've dealt with the same man on the phone and the service has been restored as quickly as possible, while neighbours using other suppliers are still complaining on FB.

Spoke to Connor Wise on the phone today was nice to talk to somebody I could understand. He was vary helpful and didn't try and sell us something we didn't want or need. Hopefully we continue to have a good experience with Trooli.

Very easy conversation with no hard sell. Facts were explained very well and all questions answered with knowledge and understanding.

My contract ends in early May so Trooli emailed me with my options. I opted for the 2gb package which is priced far below any of the competition that continually like to knock on our front door or leave leaflets advertising 900 broadband for 80 quid!! ( we are in a rural setting). Sacha at Trooli was ace. Offered to change over my speed to 2gb early, within 24 hours and arranged for the new router to be delivered within 24 hours! All for a price of 40 quid a month, 40 quid cheaper than the competition we get around here offer 900 at!! We have been with Trooli for 2 years and have found them exceptional.

Great communication and customer sevice from Connor.
Cheerful and helpful.
Thank you.

I had a conversation with Molly about arranging an installation. She was helpful, cheery and knowledgeable. Perfect!

It was very easy process to switch from my current supplier to Trooli,
George was very helpful and explained everything in details

Spoke to George today. He was very knowledgeable and polite.
Explained the current deals and helped me choose a plan that was right for me.
Down to earth and not pushy at all
Talked me through the process and explained everything very clearly.
Looking forward to using my new Trooli Broadband.

John and Graeme were efficient , quick and very professional

Well, it's a happy so far with Trooli. George Hodgson from the customer service team could not have been more helpful in guiding me through my switch from Virgin Media (who's customer service is a minus one star comparison). My new broadband unit arrived the next day, I am just waiting for the agreed switch over date to complete my transfer.

Amy was really helpful - advising about speeds to suit my circumstances & receptive to my request to secure a good deal. How refreshing to speak to a human being and one who was so happy & helpful. Well done Trooli!

Wish I'd switched sooner!
Kash on sales team wasn't pushy and instead was more helpful than I expected, really appreciate his friendly and courteous manner. Brilliant!

Great, reliable service….. very quick and neat job.

ÌI recently moved and booked trooli in as soon as we moved in as I work at home to get urgent medical calls . On arrival I was advised there is no cables so the civils team would need to be booked. This was a wait of nearly 2 weeks and could not book installation until they had been . They arrived and completed the work but had to wait another 4 days for installation. My partner had to take a unpaid day off for installation. On arrival the engineer advised him they hadn't installed the cables!!! But now im beyond frustrated and no feedback from trooli. I received a email this morning to advise the cabling would not be completed until 31st march/1 April!!! Then I would need to book installation after this . Over a month wait before I will be up and running with no communication. Appalling service. # update civils work completed and been told they cant connect me until the 13 of April! 6 weeks after initial installation!

Great service from Sacha this week. Straightforward route through to the team, immediately friendly and helpful, and renewal sorted quickly and easily.

Excellent Service in providing fibre broadband . That is why I have decided to renew my contract with Trooli. Amy was very friendly and helpful in making the renewal at a very good price.

I've been with Trooli for 2 years. Very reliable, only one short outage in all that time and they kept in touch. Installation was a breeze. Speeds have been amazing and consistent, way beyond any other offers in this area and still at a perfectly decent price. Contract renewal very efficiently organised by Sasha.

Have been with Trooli since October 2022. Their broadband service has been faultless all these years, with never a drop in broadband speeds from those specified in the contract. There have been no surprise price increases all this time and was immediately offered a renewal at the same quoted price from 2 years ago. Thanks to Sacha for processing the transaction. Trooli really are an excellent Company and Team.