Was cut off early by previous supplier and had to ask Trooli to help a week before their installation was booked. Amazing help from Graeme and Steven who managed to carry out installation the day aft... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It was very easy to set up the account and arrange an installation date. The installation was straightforward and the engineer who carried it out was very pleasant. It's great to be on full fibre at... See more
Company replied
I am extremely satisfied with the service provided by Trooli! The internet is fast, stable, and offered at a great price. I would especially like to thank Patrycja for her professionalism an... See more
Company replied
Best internet company I have ever had. Not once in my 2 year contract did I need to ring trooli with any complaints or worrys. Internet only dropped out once but that was a major south of England outa... See more
Company replied
Company details
Written by the company
Trooli makes broadband simpler and faster. We bring ultrafast full fibre broadband all the way to your premises. This gives you a really fast connection any time, all the time. No exceptions
Ultrafast full fibre broadband from just £29.99 a month
Written by the company
- We're proud to never increase prices mid-contract and our prices are locked, giving you peace of mind for 24 months.
- 28x faster than the national average
- Did you know? According to the Ofcom Home Broadband report from September 2023, the average broadband speed across the UK is a mere 69.4 Mbps. Which makes Trooli's full fibre broadband 28 times faster than the national average!
Contact info
18 Kings Hill Avenue, ME19 4AE, West Malling, United Kingdom
- 03333446601
- sales@trooli.com
- www.trooli.com
Check Your Coverage
4.5
Excellent
6K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Easy install
Shaun, Graeme & John were excellent. Super helpful and friendly.
Good experience
15 April 2026
Unprompted review
Reply from Trooli
That is fantastic to hear, Douglas! Thank you for the feedback and for choosing Trooli!
Warmly,
Ati
Trooli broadband have cracked the code…
Trooli broadband have cracked the code and have the keys to the safe.
Could say more. Top of the tree for me.
15 April 2026
Unprompted review
Reply from Trooli
That is a high speed compliment if we’ve ever heard one, Luke! Thanks for the fantastic feedback and for being part of the Trooli family!
Warmly,
Ati
Really easy
Really easy, answered the phone almost immediately, helped getting the lower price for new customers. All of this was down Sacha, who was very helpful. Thanks!
15 April 2026
Unprompted review
Reply from Trooli
We love being able to help our loyal customers get the best possible value, so it’s great to know Sacha made that process easy and stress free for you. Thank you for being part of the Trooli family!
Warmly,
Ati
Connor was exceptional
Connor was exceptional couldn’t have asked for better
14 April 2026
Unprompted review
Reply from Trooli
This is so wonderful to hear, Taylor! I’ll be sure to pass your thanks directly to Connor and the rest of the team!
Thank you so much for taking the time to share your experience!
Warmly,
Ati
Connor Wise. Sales Ace
Have been a client for several years. Excellent and reliable service. Greatly helped by Connor Wise in sales recently to set up a new account. Please somebody promote him. Efficient, helpful and sorted everything out. Thanks
14 April 2026
Unprompted review
Reply from Trooli
This is such a glowing review! We are absolutely thrilled to hear that you’ve enjoyed years of reliable service with us. Thank you so much for your continued loyalty and for taking the time to give Connor such a fantastic shout-out!
Warmly,
Ati
Excellent service today from Sacha
Excellent service today from Sacha, sorted and my renewal enquiries very quickly and to my satisfaction. Well done to Sacha and would recommend Trooli service. 👍
14 April 2026
Unprompted review
Reply from Trooli
That is so wonderful to hear, Stuart! We are absolutely beaming knowing that Sacha took such great care of you today. Thank you so much for the recommendation and for choosing to stay with us!
Warmly,
Ati
The installer was very good
14 April 2026
Unprompted review
Reply from Trooli
Thank you for your feedback, Gavin!
My experience with trooli
Been with trooli almost two years now, brilliant speeds and never any dropouts at all !!
Renewed with Amy today on the phone who was excellent and I have recontracted for another two years and my call took only a few minutes in total !!
Keep up the good work team trooli
Danny Collins Meopham kent
14 March 2026
Unprompted review
Reply from Trooli
Hi Danny,
Thank you for the great feedback. It is fantastic to hear you have had consistently strong speeds and a reliable connection over the past two years.
Glad Amy was able to get everything sorted quickly for you as well.
We really appreciate your continued support.
Best,
Ati
Excellent
It was very easy to set up the account and arrange an installation date. The installation was straightforward and the engineer who carried it out was very pleasant. It's great to be on full fibre at last - our package gives a guaranteed 150 mbs synchronous speed - according to Okla/Speedtest, we are getting a little more than that. It's great.
14 April 2026
Unprompted review
Reply from Trooli
Hi there,
Thanks for the great review. Delighted to hear the setup was easy and installation went smoothly.
Even better that the speeds are higher than expected.
Best,
Ati
Connor made moving house very smooth…
Connor made moving house very smooth and both properties were dealt with on one phone call. Great fixed 2-year price too for 900! Thank you!
13 April 2026
Unprompted review
Reply from Trooli
Hi Lisa,
Thanks for the great feedback. Delighted Connor made your move simple and got everything sorted in one call.
Enjoy your new home and your full fibre 900 Mbps connection.
Best,
Ati
Trooli excellent customer service/advice
Looked at this company on the web , left details and George called me today , not pushy , listened to what my requirements are , let me make my decision… really happy with the customer service so far , no constant jargon talking … so I have joined .. will just need engineer to set up … plus they are going to deal with all the change over 🎉
13 April 2026
Unprompted review
Reply from Trooli
Hi Lana,
Thank you for your kind words. It is great to hear George made the experience straightforward and focused on what you needed.
You are in safe hands with the switch and installation, we will keep everything simple and hassle free.
Best,
Ati
Very simple process
Very simple process, helped by George to change to Trooli. No fussy admin - just left it to George and it all happened seemlessly.
20 March 2026
Unprompted review
Reply from Trooli
Hi Paul,
Appreciate the review. Delighted it was easy and hassle free, just as it should be.
Best,
Ati
Reply from Trooli
Thank you for your feedback!
George was very helpful
George was very helpful, clear and informative on my initial call to Trooli today.
Hopefully the rest of the install process will be as seamless.
13 April 2026
Unprompted review
Reply from Trooli
Hi Mandy,
Thanks for the review. Glad the first step was clear and helpful.
We will make sure the install follows just as smoothly.
Best,
Ati
Just made the move to Trooli
Just made the move to Trooli. Very easy and happy experience so far setting it up. Just need to wait for the engineers to come and put the connection in.
The customer service guy, Belmirro, was very helpful and it took no time at all to get set up.
13 April 2026
Unprompted review
Reply from Trooli
Hi Simon,
Appreciate the review. Delighted it was simple to set up and sorted in no time. We will get you up and running soon.
Best,
Ati
Great Service
Mikyle was extremely helpful in explaining everything to me, taking me through step by step ensuring I miss nothing of importance. It made me feel I have made a wise move to your services thank you.
13 April 2026
Unprompted review
Reply from Trooli
Hi Theresa,
Thanks for sharing this. Glad everything was explained clearly and made you feel confident. We are happy to have you on board.
Best,
Ati
Just changed from Vodafone to trooli …
Just changed from Vodafone to trooli fibre, it is fantastic. No lag on the tv anymore, used to buffer on i player .son can play Xbox same time as watching HD film . I have no complaints about switching.
12 April 2026
Unprompted review
Reply from Trooli
That’s fantastic to hear! We’re delighted that you’re noticing such a big difference in your connection since making the switch from Vodafone. We’re so pleased to have you with us!
Best,
Ati
Very good customer service
I’m very happy with the help I received. George was very helpful and professional. He really took his time to explain everything.
9 April 2026
Unprompted review
Reply from Trooli
That’s wonderful to hear! We’re so glad that George was able to help you and that you found the experience so professional and informative. I’ll be sure to pass your kind words along to him!
Best,
Ati
Reply from Trooli
Thank you for your feedback!
They do not value their loyal customers
Renewal quotes are much higher than prices for new customers, even though there is installation and hardware costs.
10 April 2026
Unprompted review
Reply from Trooli
I understand your frustration. While new customer offers often include introductory rates to help with the initial switch, our renewal packages are designed to reflect the ongoing cost of providing a ultrafast, reliable service and the dedicated support you've come to expect. We always aim to find a balance that provides the best value for our existing customers. If you’d like us to take another look at your options, please feel free to give us a call.
Best,
Ati
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