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Truecaller Reviews 247

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TrustScore 2 out of 5

2.0

Software company
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Review summary

Created with AI, based on recent reviews

Looking at 62 reviews, most reviewers were unhappy with their experience overall. Many customers found the app to be poorly designed and not properly tested, leading to numerous pain points and a lack of effective change control. People frequently reported issues with the app's core functionality, such as not identifying calls correctly, receiving spam calls immediately after installation, and problems with blocking unwanted numbers. The service was often described as useless and unreliable, with some users experiencing their phones hanging or other apps not working properly after installation. Reviewers also expressed significant dissatisfaction with customer service, citing poor response times, ignored emails, and difficulty canceling subscriptions or getting refunds for non-working products. Conversely, a small portion of people felt the app was very helpful and effective at blocking calls, even stating it was better than comparable apps and that they were satisfied with its performance.

What people talk about most

Application

Reviewers highlight negative aspects of the app, with many expressing dissatisfaction and even hatred for it,... See more

Customer communications

Reviewers express frustration with contact features, noting that the app often fails to identify callers not... See more

User experience

Customers consistently note ambiguous experiences with user experience, with many finding the app helpful and... See more

Service

Clients share negative opinions on service, with many describing it as unsatisfactory and expressing... See more

Product

Customers had negative experiences with the product, with some reviewers advising to avoid the app entirely... See more

Reviews shaping this summary

Rated 2 out of 5 stars

As a former Project Manager, it looks like this product was not properly beta tested for good UX UI Design. So let me explain. I add a number series that I want to block, call it 571 because I am gett... See more

Rated 2 out of 5 stars

Not the best experience honestly, at first it could identify basic calls but I still get calls from numbers and the app Is unable to identify them . I had to hire a personal sleuth I met on instagram... See more

Rated 1 out of 5 stars

I downloaded this app and immediately got random numbers and text messages. I also had my bank account hacked and had to flag the fraud department to stop any further attempts. Please avoid this compa... See more

Rated 1 out of 5 stars

If I could give zero stars I would. I have been paying for premium product and after updating to new iPhone, it no longer activates the screening, I have tried to get support and have been ghosted an... See more

Company details

  1. Software company

Written by the company

We make it easier to know who’s calling and why. From identifying unknown numbers to stopping scams, Truecaller gives you the tools to communicate safely and with confidence.

Contact info

2.0

Poor

TrustScore 2 out of 5

247 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

I LOVE Truecaller...

I LOVE Truecaller...
Easy-to-use interface...
Easy to block numbers...
Overall, So much better than comparable apps!

26 September 2025
Unprompted review
Rated 1 out of 5 stars

Not worth it

Not worth it. Now my IOS 26 update can do much more than this stupid app. Every one please uninstall this Chinese app that sells people data to companies and other groups.

20 September 2025
Unprompted review
Rated 1 out of 5 stars

Used this app to block 0843 and 0845…

Used this app to block 0843 and 0845 spam numbers. Next day, I got 2 calls before noon. It did nothing to stop them.
Back to blocking each number as it comes through.
There seems no system which can block these spam calls unless you block every single number which isn’t in your call list. That’s not possible since you would be blocking companies and individuals you do want to call you.

3 September 2025
Unprompted review
Rated 1 out of 5 stars

Complete scam

Complete scam. Opened up the pre-installed free app, it confirmed my number and within one minute I had a spam call from a number in Poland. I very rarely, if ever, get scam calls yet with this app I get one immediately. Now uninstalled.
Why anyone would use this, let alone pay for it, is completely beyond me.

13 August 2025
Unprompted review
Rated 1 out of 5 stars

I downloaded this app and immediately…

I downloaded this app and immediately got random numbers and text messages. I also had my bank account hacked and had to flag the fraud department to stop any further attempts. Please avoid this company they are selling your details on to doggy companies and fraudsters.

21 July 2025
Unprompted review
Rated 1 out of 5 stars

If I could give zero stars I would.

If I could give zero stars I would.
I have been paying for premium product and after updating to new iPhone, it no longer activates the screening, I have tried to get support and have been ghosted and they only have responded once to five emails. Support is none existent. Avoid using this app and good luck canceling your subscription and getting a refund on a product that doesn’t work

28 June 2025
Unprompted review

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