Truecaller Reviews 247

TrustScore 2 out of 5

2.0

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Review summary

Created with AI, based on recent reviews

Looking at 62 reviews, most reviewers were unhappy with their experience overall. Many customers found the app to be poorly designed and not properly tested, leading to numerous pain points and a lack of effective change control. People frequently reported issues with the app's core functionality, such as not identifying calls correctly, receiving spam calls immediately after installation, and problems with blocking unwanted numbers. The service was often described as useless and unreliable, with some users experiencing their phones hanging or other apps not working properly after installation. Reviewers also expressed significant dissatisfaction with customer service, citing poor response times, ignored emails, and difficulty canceling subscriptions or getting refunds for non-working products. Conversely, a small portion of people felt the app was very helpful and effective at blocking calls, even stating it was better than comparable apps and that they were satisfied with its performance.

What people talk about most

Application

Reviewers highlight negative aspects of the app, with many expressing dissatisfaction and even hatred for it,... See more

Customer communications

Reviewers express frustration with contact features, noting that the app often fails to identify callers not... See more

User experience

Customers consistently note ambiguous experiences with user experience, with many finding the app helpful and... See more

Service

Clients share negative opinions on service, with many describing it as unsatisfactory and expressing... See more

Product

Customers had negative experiences with the product, with some reviewers advising to avoid the app entirely... See more

Reviews shaping this summary

Rated 2 out of 5 stars

As a former Project Manager, it looks like this product was not properly beta tested for good UX UI Design. So let me explain. I add a number series that I want to block, call it 571 because I am gett... See more

Rated 2 out of 5 stars

Not the best experience honestly, at first it could identify basic calls but I still get calls from numbers and the app Is unable to identify them . I had to hire a personal sleuth I met on instagram... See more

Rated 1 out of 5 stars

I downloaded this app and immediately got random numbers and text messages. I also had my bank account hacked and had to flag the fraud department to stop any further attempts. Please avoid this compa... See more

Rated 1 out of 5 stars

If I could give zero stars I would. I have been paying for premium product and after updating to new iPhone, it no longer activates the screening, I have tried to get support and have been ghosted an... See more


Company details

  1. Software company

Written by the company

We make it easier to know who’s calling and why. From identifying unknown numbers to stopping scams, Truecaller gives you the tools to communicate safely and with confidence.


Contact info

2.0

Poor

TrustScore 2 out of 5

247 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 1 out of 5 stars

Cancelling my annual subscription

Cancelling my annual subscription. The app just stopped working and there is absolutely no back up!!

Update
Just had a message to ask for more details (no communication method supplied) - the reply today is from 22 November last year 2022 - 5 months. I do not recommend Truecaller!!!

15 November 2022
Unprompted review
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Reply from Truecaller

Hey! Sorry to hear the app stopped working. Would love more feedback on exactly what stopped working for you! /Team Truecaller

Rated 1 out of 5 stars

Warning do not install this app its…

Warning do not install this app its contains viruses!!! Luckily I have virus protection on my mobile which warned me in time... Recommend everyone to have it... If you have it, restart the phone and you'll see. (Software from China)

15 September 2022
Unprompted review
Truecaller logo

Reply from Truecaller

This is 100% not true. Truecaller is from Sweden. There have been a couple cases where Truecaller has a false-positive result in virus apps. When this happens, the virus app usually retracts this, making Truecaller 100% safe. Truecaller is a clean and safe app that has been around for over a decade helping people identify unknown numbers.

Rated 1 out of 5 stars

Take action

Why don't you do anything about spam callers that get blocked or attend to our complains about blocked spam callers

8 May 2022
Unprompted review
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Reply from Truecaller

Hello! We don't feel this deserves a 1 star review over whether or not we can go after spammers beyond our app. We are doing everything we can technically to help the world avoid the type of calls they are receiving and will continue to do so!

Rated 5 out of 5 stars

Great Service

Fantastic AP. Sorts out the nuisance calls, makes your life easier.
Very impressed

5 April 2022
Unprompted review
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Reply from Truecaller

Happy to hear that, thanks for your support!

Rated 1 out of 5 stars

Complete Garabage

1 April 2022
Unprompted review
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Reply from Truecaller

Hello Kate, we'd love to hear more about why you think the Truecaller app is garbage so that we can help fix that for you.

Rated 1 out of 5 stars

Premium Truecaller Scam

Scammers - Their premium subscribtion keeps showing me ads, i have to open the app everytime and click on premium and it says move subscribtion from another number!
They cant make the app work proberly if you have two sim card and their support team is useless and they did not offer any compensation for having this issue and bug for the past 150 days!
And also did not fix it too.
I have a user id: 5152555221518208
Ticket is ongoing since 24th Dec 2021!!!!!!

28 March 2022
Unprompted review
Truecaller logo

Reply from Truecaller

Hello Shebab, this sounds weird. We'll get our Customer support team to reach out to you to help sort this out.

Rated 3 out of 5 stars

They Take your mobile contact info and…

They Take your mobile contact info and message info and that not safe for me

but they helpful to know other persons name

1 March 2022
Unprompted review
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Reply from Truecaller

Hello! Truecaller is a permission-based app, which means you are in control of what the app accesses. We also do not upload contacts for public search (we follow Google Play & Apple App Guidelines) nor do we share or sell your data. Let us know if you have more questions!

Rated 1 out of 5 stars

Gave it a try...

Gave it a try...it can place a french number in France and a german number in Germany. Wow, I could do that without software... it identifies nix nada noppes.

24 February 2022
Unprompted review
Truecaller logo

Reply from Truecaller

Hi Ronald, sorry to hear that. Were you in contact with support with the issues experienced?

Rated 1 out of 5 stars

Very bead very poor service Truecaller…

Very bead very poor service Truecaller aap and account delete nhi hota or longin bhi nhi ho rha do din se this are very poor service Truecaller aap some on you service Truecaller

5 February 2022
Unprompted review
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Reply from Truecaller

Sorry to hear that. Hope you'll give us another chance soon!

Rated 1 out of 5 stars

I installed & paid $26.90 fo a years…

I installed & paid $26.90 fo a years subscription, figuring what do I have to loose, ir says cancel at anytime. After 3 days and just as many spam calls and texts, I canceled, figuring I'd get my money back, WRONG, it cancels at the end of the years subscription, I wasted my money. DO NOT PURCHASE

7 January 2022
Unprompted review
Truecaller logo

Reply from Truecaller

Hello Ron, sorry to hear you're disappointed. Is there anything we can do to help change your mind?

Rated 1 out of 5 stars

Basic Truecaller free package

I signed up for the basic Trucaller package which, at first, seemed to be working great.
However, after a time I noticed that calls from the hospitals' mobiles were not always getting through to my number. They were being listed as 'likely business' sometimes and totally blocked more often. The medical staff were dead worried and called round at my supported accommodation flat late at night to check on me.
And that a caller I'd blocked was gutting through.
I think they're keen to move me from free Truecaller to Premium rate Truecaller.
I can't comment on Premium but if Basic is blocking important mobile calls to me from hospitals and I fed this back to them without response, then I did the right thing by uninstalling the app.
Draw your own conclusions.

31 December 2021
Unprompted review
Truecaller logo

Reply from Truecaller

Hello Chris, sorry to hear that. Let us know if you're open to giving us another try and we'll help sort the issues you're experiencing.

Rated 1 out of 5 stars

Truecaller stopping me from making calls.

I have exactly the same problem as Brian (Oct 13th 2021) on my Wileyfox phone.
Can Truecaller please give an update as to whether they have solved Brian's problem and let me know what the solution is please.

6 December 2021
Unprompted review
Truecaller logo

Reply from Truecaller

Hello Bill, sorry to hear. Are you still having the same issues? Please reach out to our support team and will help you out. Thanks!

Rated 1 out of 5 stars

Horrible and can't uninstall.

We just downloaded this a couple of day ago and I hate it. It doesn't identify any callers. The only thing they say on some callers is that it's a likely sales call. They say who the phone provider is (who cares) and a city, state and they put an ad on the bottom. My other blocker tells you potential spam. I can't delete or send text messages now. My husband has tried to uninstall many different times with no avail. I'm ready to just throw out my phone.

17 November 2021
Unprompted review
Truecaller logo

Reply from Truecaller

Hello Beth, we're so sorry to hear about your experience with Truecaller. Please reach out to our support team and they'll be sure to help you solve this. You can reach them at support@truecaller.com
Kindly the Truecaller Team

Rated 5 out of 5 stars

This app has 4.4/5 on playstore with 16M

This app has 4.4/5 on playstore with 16M reviews, it's even got the "editor's choice" stamp. What is going on with that Trustpilot?

23 October 2021
Unprompted review
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Reply from Truecaller

You can't win them all...

Rated 5 out of 5 stars

Best phone app ever

Best phone app ever. All these bad reviews need to be taken down, all the reasons they're giving are false or because of stupidity.

23 October 2021
Unprompted review
Truecaller logo

Reply from Truecaller

Hey there, thanks for the support. We'll do our best to turn their negativity into positivity.

Rated 1 out of 5 stars

Trucaller (India & Sweden)

I am NOT registered with them but Trucaller (India & Sweden) appeared on my Wilyfox phone call page and stops me making calls other than to my contacts. All attempts to remove it via their advice have not been successful. I have had to purchase a new phone to return to normal calling protocols.

13 October 2021
Unprompted review
Truecaller logo

Reply from Truecaller

Hi Brian, this sounds so strange. Also sorry to hear that we haven't been able to solve this for you. We would have wanted to explore this a bit more to understand what has happened. If you are not using Truecaller, we should not be able to appear on your phone. Please let us know if we can help in any way. Kindly the Truecaller Team

Rated 1 out of 5 stars

I have tried for three months to remove…

I have tried for three months to remove this from my phone.
I never wanted it, hate it, and, have tried, many times to get it off my telephone.
Instructions from TRUE CALLER DO NOT REMOVE IT FOR MORE THAN A COUPLE OF DAYS!!!!!
If anyone knows how to get rid of this app., please do advise me.
We have had their instructions, they do not work.I am still stuck with this. It has illegally, completely blocked my telephone, I cannot get or make a call.
WHO ARE THESE PEOPLE????
When I bring up my telephone, all I have is a full screen of TRUE CALLER, and that is all, it DEMANDS
that I "CLICK HERE" to install. I was able to remove the App, and then go to their Website via email, and unsubscribe/delete it there as instructed by them, per email.
I am still locked. I see they are in India.........
Any help appreciated.Would I recommend, NO, never.

7 September 2021
Unprompted review
Truecaller logo

Reply from Truecaller

Hey Christine, sorry to hear this. Unlisting is a 2-step process. First is deactivating from inside the app, and then going to our website to unlist. This will remove your number permanently unless you decide to reactive again (other people cannot reactive your number). If you are still having trouble with this, try reaching out to our team again: support@truecaller.com

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