Ordered a seat cover which when it arrived was the wrong one. Contacted Jason at Customer Service who apologised for the problem explained the process of returning the incorrect item and sent the... See more
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See what reviewers are saying
After 2 1/2 week I had not received my ordered. Whilst the tracking information showed it being delivered, I had not received. This was confirmed when true shopping investigated and the parcel was l... See more
AVOID THIS COMPANY! I purchased 2 chairs from this company via Ebay last week. They arrived very badly damaged. The wood on both chairs had massive cracks / splits as well as chipped wood and rusty... See more
Waited delivery a little longer. Received good quality, convenient, can be quickly assembled and disassembled. It's generally super nothing to twist, look for bolts. If assembled in 10 minutes, the... See more
Company details
Written by the company
Founded in 2003 Trueshopping are a UK based online department store offering a wide selection of products at competitive prices, backed by a fast and efficient delivery service. We deliver a wide range of products including bathroom suites, DIY tools, garden furniture, home accessories and bedroom furniture.
Contact info
Edward Merton House, Park Gate Close, Bredbury Industrial Park, Bredbury, Stockport, Cheshire, SK6 2SZ, Stockport, United Kingdom
- 01636 858378
- help@trueshopping.co.uk
- www.trueshopping.co.uk
3.8
Great
9k reviews
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Multi tool replacement Trigger control
Quick, easy and speedy experience ordering my replacement Trigger control for my 5 in 1 multi tool.
Easy to replace the item too.
2 June 2022
Reply from Trueshopping
Thanks for the feedback. Don’t hesitate to get in touch if there is anything else that you need. We often post information and offers on facebook so why not like the page at https://www.facebook.com/trueshopping.co.uk/. Thanks again the Trueshopping Team
Reply from Trueshopping
Thanks for the feedback. Don’t hesitate to get in touch if there is anything else that you need. We often post information and offers on facebook so why not like the page at https://www.facebook.com/trueshopping.co.uk/. Thanks again the Trueshopping Team
Very good service
1 June 2022
Reply from Trueshopping
Thanks for the feedback. Don’t hesitate to get in touch if there is anything else that you need. We often post information and offers on facebook so why not like the page at https://www.facebook.com/trueshopping.co.uk/. Thanks again the Trueshopping Team
Brilliant I ordered a new cord pull for…
Brilliant I ordered a new cord pull for my strummer and it fitted, I could’nt believe it they must be a standard thing on you’re machines, I just wish others would follow you’re example cheers.
31 May 2022
Reply from Trueshopping
Thanks for the feedback. Don’t hesitate to get in touch if there is anything else that you need. We often post information and offers on facebook so why not like the page at https://www.facebook.com/trueshopping.co.uk/. Thanks again the Trueshopping Team
2 in 1 folding picnic bench.
Item was as described, the first one which arrived was delivered at 10:55pm by the courier Evri which I wasn’t happy about but this is not the fault of the seller.
I had noticed the box had been damaged and taped up on the side, upon opening the box I checked the contents and found damage on part of the bench.
I contacted True shopping after the weekend and they arranged to have it collected and a new one delivered which was all done within the week.
The picnic bench itself is okay but not the best quality and the instructions are a bit vague in places so take your time when putting it together.
31 May 2022
Reply from Trueshopping
Thanks for the feedback. Don’t hesitate to get in touch if there is anything else that you need. We often post information and offers on facebook so why not like the page at https://www.facebook.com/trueshopping.co.uk/. Thanks again the Trueshopping Team
Very easy to order on line and quick…
Very easy to order on line and quick delivery. Item was just what I expected.
29 May 2022
Reply from Trueshopping
Thanks for the feedback. Don’t hesitate to get in touch if there is anything else that you need. We often post information and offers on facebook so why not like the page at https://www.facebook.com/trueshopping.co.uk/. Thanks again the Trueshopping Team
Excellent in all ways not often found in UK
Once again repeated ease of purchase on Trueshopping site with very fast receipt of items being excellent Customer Service. Just great so rare in UK.
27 May 2022
Reply from Trueshopping
Thanks for the feedback. Don’t hesitate to get in touch if there is anything else that you need. We often post information and offers on facebook so why not like the page at https://www.facebook.com/trueshopping.co.uk/. Thanks again the Trueshopping Team
"Great Buy" from Trueshopping"
So delighted with my purchase from Trueshopping . The two seater waterproof
cover for my garden bench is excellent, fits well and is truly "waterproof".
Also, I was kept informed as to when my purchase would arrive,which it did on time.
The only slight disappointment was although aluminium eyelets are provided
at base of the cover no cord was included, which would help to secure the cover in stormy weather. However, I now have a cover that keeps both cushions and bench completely dry, that's a bonus!
Happy Gardener
25 May 2022
Reply from Trueshopping
Thanks for the feedback. Don’t hesitate to get in touch if there is anything else that you need. We often post information and offers on facebook so why not like the page at https://www.facebook.com/trueshopping.co.uk/. Thanks again the Trueshopping Team
Excellent customer service
Although the item arrived damaged a replacement part was sent immediately, the true test of service is the reaction when things go wrong.
23 May 2022
Reply from Trueshopping
Thanks for the feedback. Don’t hesitate to get in touch if there is anything else that you need. We often post information and offers on facebook so why not like the page at https://www.facebook.com/trueshopping.co.uk/. Thanks again the Trueshopping Team
Very good service parcel arrived on…
Very good service parcel arrived on time with no damage.
18 May 2022
Reply from Trueshopping
Thanks for the feedback. Don’t hesitate to get in touch if there is anything else that you need. We often post information and offers on facebook so why not like the page at https://www.facebook.com/trueshopping.co.uk/. Thanks again the Trueshopping Team
Reply from Trueshopping
Thanks for the feedback. Don’t hesitate to get in touch if there is anything else that you need. We often post information and offers on facebook so why not like the page at https://www.facebook.com/trueshopping.co.uk/. Thanks again the Trueshopping Team
Excellent service
Excellent service. I've used this company before and no doubt I'll use the again
15 May 2022
Reply from Trueshopping
Thanks for the feedback. Don’t hesitate to get in touch if there is anything else that you need. We often post information and offers on facebook so why not like the page at https://www.facebook.com/trueshopping.co.uk/. Thanks again the Trueshopping Team
Very good service 👍
14 May 2022
Reply from Trueshopping
Thanks for the feedback. Don’t hesitate to get in touch if there is anything else that you need. We often post information and offers on facebook so why not like the page at https://www.facebook.com/trueshopping.co.uk/. Thanks again the Trueshopping Team
Reply from Trueshopping
Thanks for the feedback. Don’t hesitate to get in touch if there is anything else that you need. We often post information and offers on facebook so why not like the page at https://www.facebook.com/trueshopping.co.uk/. Thanks again the Trueshopping Team
Reply from Trueshopping
Thanks for the feedback. Don’t hesitate to get in touch if there is anything else that you need. We often post information and offers on facebook so why not like the page at https://www.facebook.com/trueshopping.co.uk/. Thanks again the Trueshopping Team
Ordered four terracotta pots online for…
Ordered four terracotta pots online for home delivery, very poor packing as a result all items broken into small bits.
Sent in on online complaint, no response.
After a number of failed attempts in contacting Customer Service team eventually after a 35 minute wait on the telephone my call was answered, lady confirmed that my account would be refunded, still waiting,
12 May 2022
Reply from Trueshopping
Hello Phillip
Thank you for your review.
I will get a member of the team to be in touch to resolve this.
Kind regards
The Trueshopping Team
Excellent price and service
Excellent price and service. Order delivered the next day and had also qualified for free postage. Delighted.
8 May 2022
Reply from Trueshopping
Thanks for the feedback. Don’t hesitate to get in touch if there is anything else that you need. We often post information and offers on facebook so why not like the page at https://www.facebook.com/trueshopping.co.uk/. Thanks again the Trueshopping Team
Reply from Trueshopping
Thanks for the feedback. Don’t hesitate to get in touch if there is anything else that you need. We often post information and offers on facebook so why not like the page at https://www.facebook.com/trueshopping.co.uk/. Thanks again the Trueshopping Team
Delivered on time easily assembled does…
Delivered on time easily assembled does the job battery life a bit short
7 May 2022
Reply from Trueshopping
Thanks for the feedback. Don’t hesitate to get in touch if there is anything else that you need. We often post information and offers on facebook so why not like the page at https://www.facebook.com/trueshopping.co.uk/. Thanks again the Trueshopping Team
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