True Traveller Reviews 3,340

Well pick me up and dust me down. What fantastic service.
I needed to attend a clinic whilst in Khao Lak Thailand on the 20/10/25.
On the morning of the 21/10/25 I submitted my claim. 8 hours later the money was in my account.
Service other insurance companies may want to aspire to
Thank you Lesia and True Traveller.

True Traveller insurance was highly recommended to me - I was highly disappointed to be told that as an over 65 year old I am too old to be offered an insurance policy. As someone who regularly takes part in ocean sailing and mountain walking I do not consider myself ready for a 'golden oldies' cruise or a beach recliner yet! Come on True Traveller, how about rising above algorhythms and providing some individual service???
Thanks for your reply - but still not impressed. People don't stop adventuring just because they reach x number years of age.

Tried to get a quote but they do not offer to anyone over 65 pre retirement age and were unable to find anyone that did they stated after I completed all my information..
This is surprising as many do ! A five second glance on google would have revealed hundreds !

Paid out hundreds for my insurance to cover my trip to Nepal to get specific coverage for Everest Base Camp. Due to circumstances out of my control, I wasn't allowed to board my flight to Nepal. True Traveler said they couldn't help and refused to cover any cancellation fees. Do not book with them, find another insurance without as many loopholes that will actually help you.

It was easy to claim and also easy to send all the documents using only my phone. Additionally, they acknowledge the claim the same day, and they also fulfilled the timelines provided. 100% recommended.

After having Bali Belly in Indonesia, I went for IV treatment. I got reimbursed in 2 days. Amazing services! I paid by myself as it was only 150 eur

First of all, the client is assigned a person so you feel you have personal attention. It's very human.
The efficient & speedy way, the claim is attented to.

everything easy and fast, thankyou Rron!

TrueTraveller is one of the few companies that will offer cover if you've already started travelling i.e you're not starting and ending your trip in the UK. Their people on the phone are really friendly and helpful and when I needed to make a change to my policy on a Sunday morning, I emailed in my change and they sorted out the issue within an hour.

Great service and will definitely be using them again.

Their insurance in underwritten by Axa and then further subcontracted out to other insurance companies in the country you are visiting.

To get any info or medical treatment organised you have to go through about 5 layers of middlemen to make anything happen, and then work your way back up the chain to make a claim.

Very poor service all round.

Never write reviews but came here to say True Traveller are honestly so good. Have been with them for a few years for various different working holiday visas and had to file a few different claims. Their site makes it so easy and their team are so efficient, everything settled super easy.

I recently made a claim with True Traveller for a giardia stomach bug I caught in Thailand, which required multiple medications to treat. I was amazed by their efficiency... they responded the same day I submitted the claim, and the money was in my account just hours later, covering all the medication and doctors fees! The entire process was quick and easy, all done on my mobile with no hassle.

Having used other insurers in the past that made claims difficult and seemed reluctant to pay out, True Traveller has been the complete opposite experience. Their service is fast, straightforward, and reliable. I highly recommend them for anyone looking for trustworthy travel insurance, that will actually pay out on your medical claims. 10/10!

I initially really liked this company, including how fast they are at replying, how easy it is to navigate the website, that they cover high altitude trekking, and that they allow extensions while traveling. However, when I wanted to extend my policy while travelling, I was disappointed with how inflexible they were; I needed to extend my worldwide cover by just a few days before returning to continue travels in Europe and asked - as a good and high paying customer for the past four to five months - for some flexibility to be able to take advantage of the 10% discount on extensions for the longer Europe cover which I would miss out on by using their website (due to the short extension for worldwide cover in between), and was told this is not possible. I’m not brave enough to go a few days without cover so ended up losing the extension discount. I’ve not tried claiming anything so not sure what the process for that is like.

I had varying experiences with True Traveller but ultimately found their team helpful and responsive. While there were some issues navigating their website and adding medical conditions to a policy, their customer service worked on solutions, showing they aim to assist. Claims handling is efficient, and staff like Chris and Khatia provide great support. Overall, reliable. 4/5.

I want to express my sincere gratitude for the excellent service I received from True Traveller. Their travel insurance was a lifesaver. The claim process was smooth and efficient, and I was impressed by how quickly I was compensated. Thank you!

When you’re planning a trip it can be quite exhausting to search for travel insurance, so many companies and options, especially when you need coverage for a specific situation. Many companies only offer customer service via email, and it takes a long time to get a simple reply. I was looking to buy an insurance policy, so I called the phone number to find out which option was the most convenient for me and they quickly answered all my questions. It was super easy to purchase the policy on their website, very intuitive and clear. Let’s hope I won’t need to use the policy during my trip 🙏🏽. Tip: if you are already traveling or you already left your home country and you need an insurance you can purchase still and insurance with them.

The best backpacking insurance company! The claims process is very simple and stress-free to follow and my cases have been dealt with easily and quickly by Khatia.

I used this company in the last and they refused to reimburse me after I was robbed and assaulted before a flight I was meant to take. Beware all of the protection that they claim to cover as they have hundreds of exceptions so they can and will con you out of assisting you for the service you paid for. Would not reccomend to anyone.

One of my flights got cancelled and I want to book another flight in another airline, but True Traveler said they won‘t reimburse it so I said I will just let the airline rebook me to another date but I will miss some of my tours which are non-refundable. True Traveler also said they won‘t reimburse any missed tours and hotel bookings because of the rescheduled flight. I just tried to understand that it‘s their policy, I‘m just disappointed, hence my low rating. +1 star for at least answering my e-mail within 24 hrs.

My daughter took out insurance with True Traveller for a recent trip.
I cannot fault their response and assistance to her when she needed help.
I’m incredibly impressed and very thankful for their prompt action.
I would highly recommend True Traveller