Truffleshuffle Reviews 

1,135
TrustScore 4 out of 5

4.2

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Rated 5 out of 5 stars

Got some more gilmore girls pins got 1 dupe and 3 new ones, they are amazing so well made and such fun designs i will be back thanks as always to my favourite website ever!

Company replied

Rated 5 out of 5 stars

DPD lost my order for weeks.. I contacted customer services and they said they’d look into it. Didn’t expect much.. parcel then turned up 😱 It looked like DPD had destroyed it.. the box was wet..... See more

Company replied

Rated 5 out of 5 stars

I was a little hesitant about using a site I hadn't ordered from before but I took a gamble and I've ordered a few items over the years (mostly Snoopy and Lord of the Rings stuff) and thus far... See more

Company replied

Rated 5 out of 5 stars

Was sceptical about ordering from a site I didn’t know, but after reading the positive reviews I made an order. Love the packaging! Speedy delivery, received a 10% discount for signing up to the newsl... See more

Company details

  1. Shopping & Fashion

Written by the company

The official home of cool t-shirts, retro gifts & more...


Contact info

4.2

Great

TrustScore 4 out of 5

1k reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 24 hours

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4.2

All reviews

(1,135)

23 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service when wanting to exchange an item I'd bought as the item I really wanted came back into stock in time for Christmas. Can't say enough good things about the steps they took and the way I was spoken to. Brilliant

3 December 2020
Unprompted review
Rated 5 out of 5 stars

Good customer service

Ordered from here twice, on the second time I made a mistake and they they solved it straight away. Micheal was very helpful, can’t fault the customer service. The shop sells amazing products that they don’t really sell anywhere else. Few Christmas presents sorted, would recommend.

27 November 2020
Unprompted review
Rated 1 out of 5 stars

Very poor service ended up paying twice…

Very poor service ended up paying twice for an item - buyers beware!

18 November 2020
Unprompted review
Truffleshuffle logo

Reply from Truffleshuffle

Hi there,



Thank you very much for your message and ever so sorry to hear this.

I can see that according to our notes, this issue was resolved and you have been issued a gift voucher for the inconvenience. If the issue is not resolved, please contact us as we would never knowingly double-charge you.

We look forward to resolving this for you.


Kind regards

Michael
TruffleShuffle Customer Services

Rated 1 out of 5 stars

Scammed.

I paid £13.99 plus £3.95 delivery for a pack of novelty socks....except when they arrived they had a £9.99 New Look price tag on. Robbed!

18 November 2020
Unprompted review
Truffleshuffle logo

Reply from Truffleshuffle

Hi there,

Thanks very much for your feedback.

It looks like they’ve been labelled incorrectly – we apologize for any confusion caused and have fixed this issue now.

Sorry again for the confusion caused.


Kind regards

Michael
TruffleShuffle Customer Services

Rated 5 out of 5 stars

Great items for gifts and for yourself

Funny, unique items available and fairly quick delivery (although who can compete with the current benchmark of Amazon). Very pleased with items bought and will regularly check their website to purchase again.

9 November 2020
Unprompted review
Rated 5 out of 5 stars

Satisfied customer!

I couldn't find this item anywhere else so I was really excited to find it in stock on truffleshuffle. It arrived really quickly, I think it took 2 days. Packaged really well with a bonus sweetie in there which was fun! Will 100% use again.

5 November 2020
Unprompted review
Rated 5 out of 5 stars

Great As Always

Just ordered my wife's Christmas present for a second time this year from Truffle Shuffle. Great team, really helpful and super products.

5 November 2020
Unprompted review
Rated 1 out of 5 stars

Very disappointed.

I’ve just received my 1st order from truffle shuffle.
I was so excited when I found this shop and had a BIG list of things I wanted to buy (for myself, my husband and my son) but thankfully I decided to get only a couple of items on my 1st purchase.
I ordered a set of polly pocket socks, advertised as size 4-7, however they’re so small that they’re the perfect size for my 7 year old daughter who’s a size 12 1/2!
I also got myself a pair of Batgirl (wheelie good night) PJ’s and was looking forward to buying all of the other dc pjs.
I’m a size 6 to small 8 and ordered the small pjs, which say they’re a 8-10.
I’m so baffled by the trousers, such an odd shape.
From the calf down they were so tight and a struggle to get on, the back is incredibly low, builder bum low and the front has been designed to accommodate a gunt...
I had to double check the size of the top as it seems like that belongs in a set 2-3 sizes larger than the trousers.
I’m also a short ar$e and the trousers barely reach me ankles.

24 October 2020
Unprompted review
Rated 5 out of 5 stars

Excellent

Beautiful products
Fast service
Even a free gift of sweets
Wish you did more products!

22 October 2020
Unprompted review
Rated 5 out of 5 stars

Fantastic company and fantastic…

Fantastic company and fantastic service! Asked for a cheeky request as needed a top last minute as off to the Harry Potter Tour in London and was super accommodating! would highly recommend and will be buying more in future!!

22 October 2020
Unprompted review
Rated 5 out of 5 stars

Amazing! 5 🌟

Amazing! First timer here, can't fault delivery, (love how it came in envelope, and not an abundance of unnecessary plastic!) Items ordered great quality! Can't wait to buy from you guys again 🙌🏼xx

16 October 2020
Unprompted review
Rated 5 out of 5 stars

Amazing

I've ordered a fair few times now and honestly, I cannot fault the service. Items are really high quality, quick arrival (I get sweets in the packages too) and great customer service. Genuinely would recommend this shop for those looking for great merch

8 October 2020
Unprompted review
Rated 5 out of 5 stars

Incredibly impressed

I recently purchased a water bottle, pack of masks and a collection of small food containers. It was my first purchase from Truffleshuffle and I am incredibly impressed. I received everything in less than 48 hours and the quality is outstanding.

4 October 2020
Unprompted review
Rated 5 out of 5 stars

Fun film and television merch!

Many different ranges of film and television merchandise as well as some novelty items.
Good quality items and lots of different products.
Free delivery over £40, great customer service and good communication.

2 October 2020
Unprompted review
Rated 1 out of 5 stars

Received my items this morning

Received my items this morning. I chose batgirl and aristocats Marie which were cute and I chose a large (16-18) which is the perfect fit for me from other stores like primark (the sizes fit) when my new pjs came I was shocked to realise a size 16-18 was made extremely small... I felt like I was wearing a size 10 they barely even pulled up at the back.. Massively disappointed and annoyed. Sizing needs to be improved!

19 August 2020
Unprompted review
Rated 5 out of 5 stars

Fantastic customer service

The customer service at TruffleShuffle is fantastic. They reply to my emails within a few hours and always go above and beyond to ensure that my experience shopping with them is great. I bought two items from them as presents for my brother who loved the items but wanted different sizes. The team at TruffleShuffle made the exchange fast and easy and made me aware of the out of stock items that I had originally ordered. They’re customer service is definitely worth 5 stars.

4 August 2020
Unprompted review

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