I’ve been with the Otter service now for awhile - Will has been my No 1 help mate from OTTER amazing service always there to help & doing things a little different using the QR codes in different ven... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I want to sincerely thank Leverex Badong Jr. for making my onboarding with Otter such a smooth and welcoming experience. Your patience, guidance, and clear communication truly made a difference.... See more
Company replied
Otter has been our middleware to integrate DoorDash, Uber Eats and Grubhub for our 12 restaurants since we started third party delivery in 2020. We found them to be the most consistent, with very litt... See more
Company replied
Francis and Eden were the best and most patient explaining the process as well as how their system works. They verified all the info and menus were accurate which is very important starting out someth... See more
Company replied
Company details
Written by the company
Serving smarter. Our Restaurant Operating System helps restaurants make more money, delight guests, and navigate the ever-changing world of food—all in one place.
Contact info
4.7
Excellent
632 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Really good service
4 March 2026
Unprompted review
Reply from Otter
Hi Jesie,
Thank you for the great feedback! We're glad you had a positive experience with our service, and we appreciate you taking the time to leave a review.
-Alex
Finally I got someone who cares
Finally I got someone who cares. Very good service.
4 March 2026
Unprompted review
Reply from Otter
Hi Marcelo,
Thank you for your review! We're really happy to hear that you felt supported and cared for during your experience with us. Don't hesitate to let us know if there's anything else we can help with!
-Alex
made the process easier to understand
very detail oriented.covered all aspects of the new system and menu .answered all questions happily
4 March 2026
Unprompted review
Reply from Otter
Hi Greg,
Thank you for your kind feedback! We're really glad to hear that everything was explained clearly and that all your questions were answered. Looking forward to growing your business together, thanks!
-Alex
Yes so far cant complain good experience
Yes so far cant complain good experience
4 March 2026
Unprompted review
Reply from Otter
Hi there,
Thank you for sharing your experience! We're really glad to hear everything has been going well so far. If there's ever anything you need, we're always here to help. We look forward to continuing to provide you with a great experience!
-Alex
Peter was Awesome
Peter was Awesome. Got all our stores setup in no time at all. Highly recommend working with him!
4 March 2026
Unprompted review
Reply from Otter
Hi Josh,
Thank you so much for the fantastic feedback! We're thrilled to hear that Peter was able to get everything set up quickly and smoothly for you. We'll be sure to pass along your kind words to him!
-Alex
Thank you for your patience :)
4 March 2026
Unprompted review
Reply from Otter
Hi Brian,
Thank you for your kind words! We truly appreciate your patience as well. Looking forward to growing your business together, thanks!
-Alex
Great service
4 March 2026
Unprompted review
Reply from Otter
Hi Nando,
Thank you so much for your kind words! We’re thrilled to hear you had a great experience with our service. Looking forward to growing your business together, thanks!
-Alex
Easy onboarding good sales process!
3 March 2026
Unprompted review
Reply from Otter
Hi Darrel,
Thank you for the great feedback! We’re so glad to hear that you found the onboarding smooth and the sales process straightforward. Looking forward to growing your business together, thanks!
-Alex
Great peter
3 March 2026
Unprompted review
Reply from Otter
Hey there,
Thank you for your review! We’re so glad to hear you had a great experience with Peter. We’ll be sure to share your feedback with him. If there’s ever anything else we can help with, please don’t hesitate to reach out!
-Alex
Francis was great!
Francis was great!! Went over all the set up process and made this more than easy, and extremely patience answering all questions and concerns.
3 March 2026
Unprompted review
Reply from Otter
Hi Jacob,
Thank you so much for your kind words! We’re thrilled to hear that Francis made the setup process smooth and easy for you. We’ll be sure to pass along your feedback to him.
-Alex
Reply from Otter
Hi Lilly,
Thank you for your feedback! We’re delighted to hear that you had a friendly experience with our team. Looking forward to growing your business together, thanks!
-Alex
Reply from Otter
Hi,
Thank you for your wonderful review! We truly appreciate you taking the time to share your experience. It means a lot to know you had such a positive experience with us.
-Alex
Reply from Otter
Hi James,
Thank you for your kind feedback! We’re so pleased to hear that you found the onboarding process helpful. If you ever need any further support, we’re always here to help.
-Alex
Jazy Barquin was quick and efficient in…
Jazy Barquin was quick and efficient in his responses. The issue was handled with easy. Thank you
2 March 2026
Unprompted review
Reply from Otter
Hi Brent,
Thank you for your feedback! We’re glad to hear that Jazy was able to assist you quickly and efficiently. It’s great to know the issue was handled smoothly, and we appreciate you taking the time to share your experience.
-Alex
Lev was Awesone
2 March 2026
Unprompted review
Reply from Otter
Hi Josh,
Thank you so much for your kind words! We're thrilled to hear that Lev was awesome. We’ll be sure to pass along your feedback!
-Alex
Peter was helpful so far with the…
Peter was helpful so far with the onboarding .
2 March 2026
Unprompted review
Reply from Otter
Hi Ardian,
Thank you for sharing your experience! We're glad to hear Peter has been helpful during your onboarding process so far. Please don’t hesitate to reach out if you need anything along the way.
-Alex
Geraldine is the best!
I was experiencing a major integration issue because of a prior integrator. Geraldine was able to pinpoint the problem and fix it very quickly. She is a true asset to the Otter family. Geraldine listened to what I was explaining and was very understanding of my concerns and needs! Because of Geraldine, I am able to take orders once again!!
27 February 2026
Unprompted review
Reply from Otter
Hi Angela,
Thank you so much for your kind words! We’re thrilled to hear that Geraldine was able to quickly resolve your integration issue and provide the support you needed. We’re glad her expertise made it possible for you to take orders again. Your feedback means a lot, and we’re always here to help whenever you need us!
-Alex
Good job peter thank you for helping
Good job peter thank you for helping
27 February 2026
Unprompted review
Reply from Otter
Hi,
Thank you so much for your kind words! We’re thrilled to hear that Peter was able to help and provide a great experience. We truly appreciate you taking the time to share your feedback!
-Alex
Eden and Peter were great at onboarding…
Eden and Peter were great at onboarding and setting up additional Otter account.
27 February 2026
Unprompted review
Reply from Otter
Hi Jerry,
Thank you for your wonderful feedback! We're so glad to hear that Eden and Peter made your onboarding and additional Otter account setup smooth and seamless. We’ll be sure to pass along your kind words to both of them.
-Alex
Leverex was so kind and he answered all…
Leverex was so kind and he answered all our questions. He explained us all the steps thaat we nedd to know to set up our Venmo/Otto account
26 February 2026
Unprompted review
Reply from Otter
Hi Angelica,
Thank you so much for the review! We're thrilled to know that Leverex was able to assist you and answer all your questions. We're always looking forward to growing your business together. Thanks!
-Alex
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