I want to sincerely thank Leverex Badong Jr. for making my onboarding with Otter such a smooth and welcoming experience. Your patience, guidance, and clear communication truly made a difference.... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Otter has been our middleware to integrate DoorDash, Uber Eats and Grubhub for our 12 restaurants since we started third party delivery in 2020. We found them to be the most consistent, with very litt... See more
Company replied
Francis and Eden were the best and most patient explaining the process as well as how their system works. They verified all the info and menus were accurate which is very important starting out someth... See more
Company replied
I’ve been with the Otter service now for awhile - Will has been my No 1 help mate from OTTER amazing service always there to help & doing things a little different using the QR codes in different ven... See more
Company replied
Company details
Written by the company
Serving smarter. Our Restaurant Operating System helps restaurants make more money, delight guests, and navigate the ever-changing world of food—all in one place.
Contact info
4.7
Excellent
632 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
peter was helpful.
17 December 2025
Unprompted review
Reply from Otter
Hi there,
Thank you for the review! We’re glad to hear that Peter was able to help. We’ll be sure to pass along your kind words to him.
-Alex
Reply from Otter
Hi Arun,
Thank you for the kind review! We’re glad to hear that Sunny and Francis were so helpful. We’ll be sure to pass along your feedback to them.
Looking forward to growing your business together, thanks!
-Alex
Peter
Peter, was very helpful and insightful. Was fully integrated within 5 minutes.
16 December 2025
Unprompted review
Reply from Otter
Hi Abishek,
Thank you for your feedback. We’re pleased to hear that Peter was helpful and insightful, and that the integration process was completed so quickly. We appreciate you taking the time to share your experience.
Looking forward to growing your business together, thanks!
-Alex
He spoke clearly and effectively…
He spoke clearly and effectively communicated their needs
15 December 2025
Unprompted review
Reply from Otter
Hi,
Thank you for the kind review! We’re pleased to hear that everything was communicated clearly and that your needs were well understood. We really appreciate your support.
-Alex
Macky is the BEST!!
It's a great pleasure to talk with Macky. She made the onboarding process very easy for me since I'm not very good at online processes and Macky made it easy for me. And I am very happy about that!
14 December 2025
Unprompted review
Reply from Otter
Hi Immie,
Thank you so much for the wonderful review! We're delighted to hear that Macky made the onboarding process very easy for you and that you were happy with the services she provided. We'll be sure to shout her out!
-Alex
Reply from Otter
Hi there,
We appreciate the review! We'll pass along your review to Peter and let him know how great he was during your call with him.
-Alex
Macky was easy to work with and helped…
Macky was easy to work with and helped our team get integrated.
15 December 2025
Unprompted review
Reply from Otter
Hi,
Thank you so much for the review! We're thrilled to know that Macky was able to help your team get integrated. She is indeed easy to work with!
Looking forward to growing your business together, thanks!
-Alex
Reply from Otter
Hi,
Thank you for your feedback! We’re delighted to hear you had an excellent experience with our service. Please don’t hesitate to reach out if you need any further assistance.
Looking forward to growing your business together, thanks!
-Alex
It was good and support is awesome
12 December 2025
Unprompted review
Reply from Otter
Hi Sravan,
Thank you so much for your kind words! We’re thrilled to hear you had a good experience and that our support team was able to showcase their helpfulness.
Looking forward to growing your business together, thanks!
-Alex
Very Helpful!
Peter and Jesse were extremely helpful with setting up for our Restaurant, extremely greatful for them and their services!
11 December 2025
Unprompted review
Reply from Otter
Hi Sydney,
Thank you so much for your kind words! We’re delighted to hear that Peter and Jesse were able to support you so effectively in setting everything up for your restaurant. We’ll be sure to pass along your feedback to them; they’ll be thrilled to hear it.
-Alex
Very professional onboarding agent
Very professional onboarding agent. I am very satisfy with Macky Soriano. she did perfect job she did onboarding me very quick . with very helpful instruction to follow.
10 December 2025
Unprompted review
Reply from Otter
Hi,
Thank you for your wonderful review! We’re thrilled to hear that Macky provided professional and efficient onboarding support. It’s great to know her instructions were clear and helpful. We truly appreciate your feedback!
Looking forward to growing your business together, thanks!
-Alex
Reply from Otter
Hi there,
Thank you so much for the review. We're thrilled to know our team provided you with great service and patience to help with your inquiries!
-Alex
Angelina was my service provider
Angelina was my service provider. I was updating one of my current employees to shift supervisor and she took care of it very quickly.
10 December 2025
Unprompted review
Reply from Otter
Hi Lacey,
Thanks for sharing your experience! We're happy to hear Angelina got your employee update taken care of so quickly. We appreciate you taking the time to write the review!
-Alex
Macky was so helpful!!
Macky was so helpful and insightful with the whole process! great customer service along with a quick and easy setup process, I am a happy customer, thanks again!
9 December 2025
Unprompted review
Reply from Otter
Hi!
We appreciate you taking the time to share your experience. It’s great to hear that Macky provided helpful guidance and that the setup was smooth and efficient. We’re happy to have you as a satisfied customer!
Looking forward to growing your business together, thanks again!
-Alex
Macky was very helpful
8 December 2025
Unprompted review
Reply from Otter
Hi Tasha,
Thank you so much for your review! We’re thrilled to hear that Macky was able to help. We’ll be sure to pass along your kind words!
Looking forward to growing your business together, thanks!
-Alex
Super easy to set up.
5 December 2025
Unprompted review
Reply from Otter
Hi Daniel,
Thank you so much for your review! We’re thrilled to hear that you found everything super easy to set up. If you ever need any assistance or have questions down the road, we’re here to help!
Looking forward to growing your business together, thanks!
-Alex
Easiest onboarding with otter
Easiest onboarding with otter, Thanks to Macky to make our life with this process which i thought it was going to be difficult to understand, but she was able cover it all!
4 December 2025
Unprompted review
Reply from Otter
Hey Roger,
Thank you so much for your kind review! We're delighted to hear that your onboarding went smoothly. Macky will be so happy to know she helped make the process clear and stress-free for you.
Looking forward to growing your business together, thanks!
-Alex
Claire from Escalations Team is awesome…
Claire from Escalations Team is awesome ! Professional, efficient, and helpful !! Thank you Claire for your help !!!
4 December 2025
Unprompted review
Reply from Otter
Hi there,
Thank you so much for taking the time to share your experience! We’re thrilled to hear that Claire from our Escalations Team was able to support you with professionalism, efficiency, and care. We’ll be sure to shout her out!
-Alex
Reply from Otter
Hi there,
Thank you so much for the kind words! We’re really glad to hear you found our team patient and easy to work with. Looking forward to growing your business together, thanks!
-Alex
Thank You Macky Soriano for helping us…
Thank You Macky Soriano for helping us get all onboarded. You were super thorough and made the process super simple
3 December 2025
Unprompted review
Reply from Otter
Hi Faraz,
Thank you so much for your wonderful review! We’re glad to hear that Macky made your onboarding experience smooth and simple. She is indeed thorough! Your feedback will certainly be shared with her.
Looking forward to growing your business together, thanks!
-Alex
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