While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Many people were dissatisfied with the service, citing frequent buffering, pixelization, and black screens during live events. Customers also reported issues with content availability, noting that advertised games were often not shown or that live coverage was cut short. The website and user experience were criticized for lacking essential features like search, pause, and rewind for live streams, and for delayed on-demand access. A significant number of consumers expressed frustration with the subscription model, particularly unexpected renewals and the transfer of previously included sports matches to a premium service. Reviewers were also consistently unhappy with the refund policy, with some customers reporting difficulties in obtaining refunds.

What people talk about most

Service

Reviewers highlight negative aspects of service, expressing significant dissatisfaction. Many customers... See more

Subscription

Customers express significant dissatisfaction with their subscription experiences. Many report misleading... See more

Website

Consumers find the website experience to be negative, citing issues with streaming and content access. Many... See more

Refund

Clients share negative opinions on refund. Many reviewers report that obtaining a refund is impossible, even... See more

User experience

People report negative experiences with user experience. Many customers express frustration with frequent... See more

Based on these reviews

Rated 1 out of 5 stars

This it the most ridiculous app ever. Can't watch a game without several buffering issues, pixelization,or just plain black screen. The only clear thing is the 30 minutes of commercials per hour. My w... See more

Rated 1 out of 5 stars

So frustrating to watch NBA Playoffs: they’ll show the first 6 games of a series BUT NOT GAME 7 (of a Warriors series). Can’t tell in advance which games they’re going to show sometimes. Just now aft... See more

Rated 1 out of 5 stars

F1 Ads are horrible and intrusive. Post race analysis often cut. Other sports matches being transferred to TSN+, making regular TSN subscribers feel obligated to pay more for things that where include... See more

Rated 1 out of 5 stars

Absolute Garbage Purchased the 4 month subscription they were pumping in September for football season - touted as having all the NFL action, yet had just a few live games each week. Just noticed a... See more

Rated 1 out of 5 stars

TLDR: refused refund despite not offering content they advertised Signed up to watch Women's Rugby world cup in Canada, which they heavily advertised having the rights to. Watched one game succes... See more

Rated 1 out of 5 stars

I subscribed 5/17 to watch F1. Cannot get the program on Smart TV (despite assurance from agent that the model of my TV will show program). Spent total of 47 minutes with agents but cannot see program... See more

Rated 1 out of 5 stars

Ensure that you know exactly what you are getting as they wont process a refund even for a mistaken purchase 5 minutes after processing. Wanted to watch a jays game live, didn’t realize they didn’t o... See more

Rated 1 out of 5 stars

Subscribed to TSN under the impression that I would be able to watch Playoff games, just to find out that they wont be streaming them at all. Tried customer service within an hour of the subscription... See more

Rated 1 out of 5 stars

I subscribed to TSN because they advertised that they were streaming the Houston Rockets playoff games. But when I sat down to watch Game 7 — the biggest game of the series — it was nowhere to be... See more

Rated 1 out of 5 stars

TSN had the Bad Homburg, Majorca and Esstbourne tennis matches shown all week BUUUUUTTTTTTT nothing for the women’s or men’s finals!!! BUUUUTTT they do have F1 & Sports Updates showing on 120 cha... See more

Rated 1 out of 5 stars

The inadequacy of TSN's online streaming platform can be seen in 2 major areas: (1) There is no feature to pause or rewind livestreams. (2) It promises on-demand access after live events have conc... See more

Rated 1 out of 5 stars

Tried to cancel minutes after being charged for the month. Requested to cancel and refund the month as it was mere minutes since charging me. Customer service mocked me for not reading the terms of se... See more

Rated 1 out of 5 stars

A very upsetting situation I subscribed to get a better idea of the range of hockey games. I cancelled right away, but, no refund policy. No recognition that the subscription was made in error and t... See more

Rated 1 out of 5 stars

I ordered the app to see Canadian Men's Hockey Team games at the Olympics 2026 but after signing up it asked for if I had a TSN on my Cable which I said NO to but the APP did not work. I called the TS... See more

Rated 1 out of 5 stars

If you want to watch nhl don't bother. I bought a year membership and immediately regretted it. They dont' care. Horrible customer service. No refunds. Haven't been able to watch 1 nhl game yet. Garba... See more

Rated 1 out of 5 stars

I just signed up so I could watch todays NASCAR race & qualifying races. I click on the race in the schedule for TSN+ and it sends me to a TSN3 Golf game, and there are NO REFUNDS for the defective pr... See more

Rated 1 out of 5 stars

BEWARE... when you intend to cancel, you need to click cancel twice, take a screenshot of the cancellation, and be 100% that you receive a confirmation email. The fact that your screen says "cancelle... See more

Rated 1 out of 5 stars

I purchased a basic TSN subscription for $10. It then said that you have to upgrade for the maple leaf games to be played this playoff season.... I didn't even finalize the upgrade but it appeared on... See more

Rated 1 out of 5 stars

I had a problem with my TSN Direct subscription where what should have been the annual rate was showing on my subscription information screen as a monthly rate. Should have been a very simple problem... See more

Rated 1 out of 5 stars

Same problem, different day. I can't watch hockey, football or curling without all the break-up of signal. TSN are unable to stream consistently.

Rated 1 out of 5 stars

I subscribed because I thought they had a hockey playoff game on. Once I realized they didn't I contacted minutes after I subscribed. They would not refund me, I talked to supervisors. THEY JUST GRA... See more

Rated 1 out of 5 stars

TSN can't seem to give viewers a decent view of games on TV. Choppy viewing and poor streaming. When can viewers get a network that is satisfactory?

Rated 1 out of 5 stars

The ratings sais it all but also it is saying who cares? Definitely not The Sh.t Network, also known as TSN, big money brutal tv sports. So a simple example, as they will not understand a complex ex... See more

Rated 1 out of 5 stars

Way too many ads for a paid service, should be embarrassed by their NASCAR coverage, if you don't watch the race live there is no recorded option to watch later.

Rated 1 out of 5 stars

I got a subscription because in TSN web said the they provide the full access to F1 races, unfortunately it is no really true, when you want watch the practices and Qualify it is not available, additi... See more

Rated 1 out of 5 stars

Terrible streaming. Same issue, different day. Why TSN are able to carry sports events is a mystery to me. Why the BBB allow Tsn to operate is a mystery to me.

Rated 1 out of 5 stars

I purchased a yearly plan to watch my NHL team. Found out right away that my team isn't covered after logging in. My mistake. Tried to cancel, same day,...nope. Lost a year's subscription. No way... See more

Rated 1 out of 5 stars

What a rip-off, this is the 3rd NASCAR race broadcast by TSN this year with NO AUDIO! FoxSports1 has audio, why doesn't TSN?

Rated 1 out of 5 stars

The execs at TSN said we need a streaming app and the IT guy said “give me the weekend, I’ll put something together.”

Rated 1 out of 5 stars

I subscribed to TSN plus for $8.99 on the basis they have PGA tour live. There were two live PGA tour events on and neither were on TSN PGA tour live. I contacted them and asked for my mon... See more

Rated 1 out of 5 stars

Basically a scam. Very misleading when describing what subscriptions you will need to watch your sport, and customer service is very reluctant to accept any responsibility. Save yourself the time and... See more

Rated 1 out of 5 stars

I paid good money to watch NHL playoff hockey and there's not one game that was available on TSN. I feel cheated. The wealthy owners decided to save money and not pay the rights for their subscribers... See more

Rated 1 out of 5 stars

Worst app on the planet. If it doesn't work why put it out to the public? Terrible, embarrassing

Rated 1 out of 5 stars

Awful! They don’t have any of the services they advertised that they would have. And no refunds. I’m contacting my bank in hopes that I can get my money back. TSN is a complete and total scam.

Rated 1 out of 5 stars

I am "screwed"!!! I have telus as my service provider, which is part of Bell. Bell own TSN and they don't give a s**t if my viewing is acceptable. Where do I go from here???

Rated 1 out of 5 stars

TSN+ only shows 9 programs and 5 of them are the same program. Don't purchase it, waste of time and money

Rated 1 out of 5 stars

I can't watch a curling game without the announcers talking. When they talk, I can't hear what the curlers are saying. Why can't the announcers only talk when rocks are not being thrown?

Rated 1 out of 5 stars

Worst streaming service. Takes them days to upload a game after its been played. Miles behind dazn or fubo

Rated 1 out of 5 stars

We purchased the TSN app to watch NHL games. Where are they?? We get hardly any! Blackout games. Why did I pay 200$ for next to nothing. I tried explaining that to one of their representatives but a... See more

Rated 1 out of 5 stars

Same thing. Piss poor streaming. I can't watch the Brier without constant interrupting of the game. No fast forward, No Skip. Just FRUSTRATION!!!

Rated 1 out of 5 stars

The TSN announcers need to stop talking during curling games. When they are talking, I can't hear what the curlers are saying.

Rated 1 out of 5 stars

TSN doesn’t even deserve 1 star, there’s no content, the Montreal Canadians and the senators are playing and I can’t even watch the games, why is it showing me things I can’t even watch, I originally... See more

Rated 1 out of 5 stars

I signed up for TSN basic got nothing on the TV except reruns old information I checked everything out later realized even with the upgrade they took my money over $30 and later realized that it was... See more

Rated 1 out of 5 stars

We pay $40 a month to watch curling. Which they cover only a limited number of events which seem to be strategically spread across different providers. When we watch on-demand videos they frequently... See more


1.2

Bad

TrustScore 1 out of 5

153 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Complete waste of money

Complete waste of money!

Paid for a month and was sick of it within a day. Cancelled my subscription immediately.

I would have rated it a zero or negative zero had the rating been allowed.

I was going to ask for a refund but its not worth the hassle of dealing with the licentious halfwits at bell.

22 March 2025
Unprompted review
Rated 1 out of 5 stars

This company subs cancellation policy…

This company subs cancellation policy is like daylight robbery. I signed up to watch just 1 game for 30 minutes and didn't mind paying a months subscription. I cancelled the subscription right after on the app. A month after , it looked like the cancellation didn't work. I called them when my next month's chargers went through. They couldn't refund me and charged for the 2nd month even though I was not going to use it.

21 March 2025
Unprompted review
Rated 1 out of 5 stars

TSN+ is a total waste of money and Bell…

TSN+ is a total waste of money and Bell Media won't refund your subscription fee even though THEY DON'T DELIVER WHAT YOU SIGNED UP FOR - VERY CROOKED!!! You get lots of buffering and resolution is terrible. My internet service downloads tests at 26mps and uploads at 20mps, so it's not my ISP.

15 March 2025
Unprompted review
Rated 2 out of 5 stars

TSN takes games down too fast

They take down games way too fast. CFL and curling down in a week. The Brier hasn't even been over for a week and almost every round is down. The same happened with the Scotties. People work and can't get to wat h each match in under a week, especially such special events like curling bonspiels. The same with the CFL, games come down as soon as the next goes up. Some of us like to watch every game.

14 March 2025
Unprompted review
Rated 1 out of 5 stars

Expecting better coverage on a major sporting event

Love the second question in the review box...'How can this company improve?'

Do you have people in your organization that read these reviews and do something about them? If you people cover major global sporting events...then cover all of them. Example, world women's curling not just the Canadian team but all of them!

14 March 2025
Unprompted review
Rated 1 out of 5 stars

Brutal streaming service

Brutal streaming service. All other apps run fine but TSN is choppy, does not matter if it's NHL in Winter or CFL in Summer. Do Not waste your money.

8 March 2025
Unprompted review
Rated 1 out of 5 stars

The only reason I gave a one star to…

The only reason I gave a one star to TSN network is because here I can’t write a review unless I click on a star. TSN is not even worth a one star rating.
TSN deserves a below zero rating.
TSN is a rip off. Never ever will we subscribe to it again. We subscribed one month only for Super Bowl day and the streaming was horrible. The fine print included an auto renewal that we weren’t aware of and when they charged my visa today, I called to cancel and get a refund explaining that I only subscribed to one month. They refused to give me a refund for the unsolicited charge.
They are a rip off. Not only is their streaming sucks but they take ppl money without their consent then hide it in the fine print under terms and conditions.
I am writing this review so I can let other ppl know what they are getting into if they subscribe to this rip off TSN sport network. Be aware of this fraudulent app.

8 March 2025
Unprompted review
Rated 1 out of 5 stars

sign up to watch boston game but …

sign up to watch boston game but that not the case to find out it was waste of $$ cause u cant watch all nhl teams in from my location like they make it sound the WEB PAGE THAT YOU CAN WATCH ALL NHL GAMES FROM ANYWHERE NOT THE CASE WASTE OF MONEY NOT HAPPY AND NO REFUNDS ARE GIVE ... MAYBE TSN SHOULD TELL U THAT YOU CANT NOT WATCH ALL NHL GAMES LIKE MAKE SOUND LIKE U CAN PISSED OFF .. SIGN UP FOR LIKE 20 MINS TO FIND OUT AND CANCEL THIS ACCOUNT FOR TSN

6 March 2025
Unprompted review
Rated 1 out of 5 stars

This app is shit

This app is shit. Always stopping for streaming problems. I have fibre and it's super fast. All other apps run fine. Only yours keeps going out. FIX YOUR SHIT!!! I'm cancelling my subscription and I hope everyone else does too and you go bankrupt. As of this review, 92% have given you a 1 star review. That says it all right there.

12 February 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT BUY TSN

DO NOT BUY. TSN has a no-refund policy for the auto-renewal. So, if you were billed the day after you were supposed to terminate the subscription and you try to contact them to reimburse the fee they will refuse. Worst part is there is no clear message if you want to purchase a one month subscription like we did for the world junior championship. After you select the purchase they said there was a check box during the sign up where you have to acknowledge they will auto-renew. Put the info upfront and be honest instead of ripping off your customers. The only thing worse than their policy is a slimy TSN representative and their passive-aggressive behavior as they make thousands off of people who didn't read the fine print or forgot to cancel on time. For perspective, we were on a family trip after Xmas and came back to see the auto- renewal fee for TSN and Netflix. Netflix reimbursed the fee without question while TSN settled on ripping us off. Avoid TSN app and their unethical business practices.

23 January 2025
Unprompted review
Rated 1 out of 5 stars

Piece of Crap!

I signed up to watch world juniors and it took 5 phone calls talking to people in the Philippines before I finally got one girl who could figure out how to reset my login and password to work. This took over 5 days, meaning that I missed half of the tournament. No chance for refund or extended days because of delay! Then I cancelled my subscription but they didn't do it, and was then charged for the next month which I didn't realize until today. I tried to cancel subscription again but couldn't do it, so I cancelled my credit card. Worst service ever, and I won't use them again!

31 January 2025
Unprompted review
Rated 1 out of 5 stars

TSN illegal action

We paid for a subscription and the service didnt work! TSN refused to refund even though it was within a few hours. This is illegal. Customers have a right to cancel within 30 days if service is not delivered.

15 February 2024
Unprompted review
Rated 1 out of 5 stars

This is the hardest site I've ever seen…

This is the hardest site I've ever seen to navigate. I just want to watch some OHL hockey and keep ending up on useless screens, not so much as a video. I have yet to watch a single game and pay every month for this waste.
SportsNet is a dream to use compared to the TSN mess.

24 January 2025
Unprompted review
Rated 1 out of 5 stars

False advertising

I just subscribed to the TSN+ because I love tennis and in on TSN homepage there is a big screen of propaganda that ATP is broadcasted by TSN+. But it's not true. Because today I wont't be able to watch men's semifinals. I am canceling my 2-day subscription.

23 January 2025
Unprompted review
Rated 1 out of 5 stars

We never authorized a subscription to…

We never authorized a subscription to TSN+ and now have had a year’s subscription charge made against our credit card. We use TSN through Rogers. TSN is refusing to refund us. How can they do this? This is fraud. Fight back against these suppliers. Change your credit card. How did they get our credit card number? Is Rogers colluding with Bell? The banks and the government need to stop this and punish these media companies.

17 January 2025
Unprompted review
Rated 1 out of 5 stars

Deceitful renewal practices

Sold me a "4 month pass" which was actually a "4 month auto-renew subscription" and would not cancel the autorenewal even when I called them right after. Thieves.

14 January 2025
Unprompted review
Rated 1 out of 5 stars

Poor scheduling of Women’s Tennis Matches

Once again TSN has messed-up the Australian Open tennis schedule. They should fire their scheduler!! Once again women’s #1 ranked is playing and TSN elects to show a women’s match of two lower ranked players, one of who is Russian!!! I want my money back.

12 January 2025
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look