While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Many people were dissatisfied with the service, citing frequent buffering, pixelization, and black screens during live events. Customers also reported issues with content availability, noting that advertised games were often not shown or that live coverage was cut short. The website and user experience were criticized for lacking essential features like search, pause, and rewind for live streams, and for delayed on-demand access. A significant number of consumers expressed frustration with the subscription model, particularly unexpected renewals and the transfer of previously included sports matches to a premium service. Reviewers were also consistently unhappy with the refund policy, with some customers reporting difficulties in obtaining refunds.

What people talk about most

Service

Reviewers highlight negative aspects of service, expressing significant dissatisfaction. Many customers... See more

Subscription

Customers express significant dissatisfaction with their subscription experiences. Many report misleading... See more

Website

Consumers find the website experience to be negative, citing issues with streaming and content access. Many... See more

Refund

Clients share negative opinions on refund. Many reviewers report that obtaining a refund is impossible, even... See more

User experience

People report negative experiences with user experience. Many customers express frustration with frequent... See more

Based on these reviews

Rated 1 out of 5 stars

This it the most ridiculous app ever. Can't watch a game without several buffering issues, pixelization,or just plain black screen. The only clear thing is the 30 minutes of commercials per hour. My w... See more

Rated 1 out of 5 stars

So frustrating to watch NBA Playoffs: they’ll show the first 6 games of a series BUT NOT GAME 7 (of a Warriors series). Can’t tell in advance which games they’re going to show sometimes. Just now aft... See more

Rated 1 out of 5 stars

F1 Ads are horrible and intrusive. Post race analysis often cut. Other sports matches being transferred to TSN+, making regular TSN subscribers feel obligated to pay more for things that where include... See more

Rated 1 out of 5 stars

Absolute Garbage Purchased the 4 month subscription they were pumping in September for football season - touted as having all the NFL action, yet had just a few live games each week. Just noticed a... See more

Rated 1 out of 5 stars

TLDR: refused refund despite not offering content they advertised Signed up to watch Women's Rugby world cup in Canada, which they heavily advertised having the rights to. Watched one game succes... See more

Rated 1 out of 5 stars

I subscribed 5/17 to watch F1. Cannot get the program on Smart TV (despite assurance from agent that the model of my TV will show program). Spent total of 47 minutes with agents but cannot see program... See more

Rated 1 out of 5 stars

Ensure that you know exactly what you are getting as they wont process a refund even for a mistaken purchase 5 minutes after processing. Wanted to watch a jays game live, didn’t realize they didn’t o... See more

Rated 1 out of 5 stars

Subscribed to TSN under the impression that I would be able to watch Playoff games, just to find out that they wont be streaming them at all. Tried customer service within an hour of the subscription... See more

Rated 1 out of 5 stars

I subscribed to TSN because they advertised that they were streaming the Houston Rockets playoff games. But when I sat down to watch Game 7 — the biggest game of the series — it was nowhere to be... See more

Rated 1 out of 5 stars

TSN had the Bad Homburg, Majorca and Esstbourne tennis matches shown all week BUUUUUTTTTTTT nothing for the women’s or men’s finals!!! BUUUUTTT they do have F1 & Sports Updates showing on 120 cha... See more

Rated 1 out of 5 stars

The inadequacy of TSN's online streaming platform can be seen in 2 major areas: (1) There is no feature to pause or rewind livestreams. (2) It promises on-demand access after live events have conc... See more

Rated 1 out of 5 stars

Tried to cancel minutes after being charged for the month. Requested to cancel and refund the month as it was mere minutes since charging me. Customer service mocked me for not reading the terms of se... See more

Rated 1 out of 5 stars

A very upsetting situation I subscribed to get a better idea of the range of hockey games. I cancelled right away, but, no refund policy. No recognition that the subscription was made in error and t... See more

Rated 1 out of 5 stars

I ordered the app to see Canadian Men's Hockey Team games at the Olympics 2026 but after signing up it asked for if I had a TSN on my Cable which I said NO to but the APP did not work. I called the TS... See more

Rated 1 out of 5 stars

If you want to watch nhl don't bother. I bought a year membership and immediately regretted it. They dont' care. Horrible customer service. No refunds. Haven't been able to watch 1 nhl game yet. Garba... See more

Rated 1 out of 5 stars

I just signed up so I could watch todays NASCAR race & qualifying races. I click on the race in the schedule for TSN+ and it sends me to a TSN3 Golf game, and there are NO REFUNDS for the defective pr... See more

Rated 1 out of 5 stars

BEWARE... when you intend to cancel, you need to click cancel twice, take a screenshot of the cancellation, and be 100% that you receive a confirmation email. The fact that your screen says "cancelle... See more

Rated 1 out of 5 stars

I purchased a basic TSN subscription for $10. It then said that you have to upgrade for the maple leaf games to be played this playoff season.... I didn't even finalize the upgrade but it appeared on... See more

Rated 1 out of 5 stars

I had a problem with my TSN Direct subscription where what should have been the annual rate was showing on my subscription information screen as a monthly rate. Should have been a very simple problem... See more

Rated 1 out of 5 stars

Same problem, different day. I can't watch hockey, football or curling without all the break-up of signal. TSN are unable to stream consistently.

Rated 1 out of 5 stars

I subscribed because I thought they had a hockey playoff game on. Once I realized they didn't I contacted minutes after I subscribed. They would not refund me, I talked to supervisors. THEY JUST GRA... See more

Rated 1 out of 5 stars

TSN can't seem to give viewers a decent view of games on TV. Choppy viewing and poor streaming. When can viewers get a network that is satisfactory?

Rated 1 out of 5 stars

The ratings sais it all but also it is saying who cares? Definitely not The Sh.t Network, also known as TSN, big money brutal tv sports. So a simple example, as they will not understand a complex ex... See more

Rated 1 out of 5 stars

Way too many ads for a paid service, should be embarrassed by their NASCAR coverage, if you don't watch the race live there is no recorded option to watch later.

Rated 1 out of 5 stars

I got a subscription because in TSN web said the they provide the full access to F1 races, unfortunately it is no really true, when you want watch the practices and Qualify it is not available, additi... See more

Rated 1 out of 5 stars

Terrible streaming. Same issue, different day. Why TSN are able to carry sports events is a mystery to me. Why the BBB allow Tsn to operate is a mystery to me.

Rated 1 out of 5 stars

I purchased a yearly plan to watch my NHL team. Found out right away that my team isn't covered after logging in. My mistake. Tried to cancel, same day,...nope. Lost a year's subscription. No way... See more

Rated 1 out of 5 stars

What a rip-off, this is the 3rd NASCAR race broadcast by TSN this year with NO AUDIO! FoxSports1 has audio, why doesn't TSN?

Rated 1 out of 5 stars

The execs at TSN said we need a streaming app and the IT guy said “give me the weekend, I’ll put something together.”

Rated 1 out of 5 stars

I subscribed to TSN plus for $8.99 on the basis they have PGA tour live. There were two live PGA tour events on and neither were on TSN PGA tour live. I contacted them and asked for my mon... See more

Rated 1 out of 5 stars

Basically a scam. Very misleading when describing what subscriptions you will need to watch your sport, and customer service is very reluctant to accept any responsibility. Save yourself the time and... See more

Rated 1 out of 5 stars

I paid good money to watch NHL playoff hockey and there's not one game that was available on TSN. I feel cheated. The wealthy owners decided to save money and not pay the rights for their subscribers... See more

Rated 1 out of 5 stars

Worst app on the planet. If it doesn't work why put it out to the public? Terrible, embarrassing

Rated 1 out of 5 stars

Awful! They don’t have any of the services they advertised that they would have. And no refunds. I’m contacting my bank in hopes that I can get my money back. TSN is a complete and total scam.

Rated 1 out of 5 stars

I am "screwed"!!! I have telus as my service provider, which is part of Bell. Bell own TSN and they don't give a s**t if my viewing is acceptable. Where do I go from here???

Rated 1 out of 5 stars

TSN+ only shows 9 programs and 5 of them are the same program. Don't purchase it, waste of time and money

Rated 1 out of 5 stars

I can't watch a curling game without the announcers talking. When they talk, I can't hear what the curlers are saying. Why can't the announcers only talk when rocks are not being thrown?

Rated 1 out of 5 stars

Worst streaming service. Takes them days to upload a game after its been played. Miles behind dazn or fubo

Rated 1 out of 5 stars

We purchased the TSN app to watch NHL games. Where are they?? We get hardly any! Blackout games. Why did I pay 200$ for next to nothing. I tried explaining that to one of their representatives but a... See more

Rated 1 out of 5 stars

Same thing. Piss poor streaming. I can't watch the Brier without constant interrupting of the game. No fast forward, No Skip. Just FRUSTRATION!!!

Rated 1 out of 5 stars

The TSN announcers need to stop talking during curling games. When they are talking, I can't hear what the curlers are saying.

Rated 1 out of 5 stars

TSN doesn’t even deserve 1 star, there’s no content, the Montreal Canadians and the senators are playing and I can’t even watch the games, why is it showing me things I can’t even watch, I originally... See more

Rated 1 out of 5 stars

I signed up for TSN basic got nothing on the TV except reruns old information I checked everything out later realized even with the upgrade they took my money over $30 and later realized that it was... See more

Rated 1 out of 5 stars

We pay $40 a month to watch curling. Which they cover only a limited number of events which seem to be strategically spread across different providers. When we watch on-demand videos they frequently... See more


1.2

Bad

TrustScore 1 out of 5

153 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Logs you out just before the start of final games.

TSN regularly logs me out of my account, usually just at the start of the final game of the sports I watch (Rugby, Tennis, etc.) They also played a replay of the previous weeks game instead of the current game of The rugby championship 2 weeks ago.

And OFF COURSE they don't have a complaints mail or link where you can raise this.

5 September 2025
Unprompted review
Rated 1 out of 5 stars

Customer service refused and mocked me.

Tried to cancel minutes after being charged for the month. Requested to cancel and refund the month as it was mere minutes since charging me. Customer service mocked me for not reading the terms of service, then sent me the programming schedule for the month and told me to enjoy.

13 August 2025
Unprompted review
Rated 1 out of 5 stars

It rings a Bell

The ratings sais it all but also it is saying who cares? Definitely not The Sh.t Network, also known as TSN, big money brutal tv sports. So a simple example, as they will not understand a complex example, Wimbledon, for some fans , major event, some others not, but, it is major, . As most of us, sports fans, we have a job, a schedule to work, you know for instance to pay to TSN your subscription, to watch sports with the exceptional feature “ On Demand” , and at your pace , remember work, you may retrieve from On Demand a Wimbledon game, semi finals,?! , would sound possible? not even “ famous players” as Djokovic vs Sinner, but no, not possible. The Sh,t Network, “ on demand menu “ is simple, minded, day X, as day 11 , or 12, of the tournament, guessing.
So you access day X, not knowing the players, watch 20 comercial, and more and , not your players want to watch, so try another day , or, exceptionally devilish, scroll to end , other pack of commercials, on other surprise game, still not your players and the gambling continues, until yes you cannot find a non important game as Sinner #1 vs Djokovic multiple champion, not really important for The Sh,t Network
All major tennis tournaments have the same “ detailed presentation “ from The Sh.t Network, Rolland Garros ha, ha, same . This thing (TSN) must be own by a large and traditional “ I don’t care” business,…..hm?! ..it rings a Bell, ….oh Bell , the Bell, yes, now I understand

14 July 2025
Unprompted review
Rated 1 out of 5 stars

Brutal

Brutal. I signed up by mistake, and called immediately to cancel. Like literally 5 minutes later. They refused to cancel immediately and refund.

5 July 2025
Unprompted review
Rated 1 out of 5 stars

TSN had the Bad Homburg

TSN had the Bad Homburg, Majorca and Esstbourne tennis matches shown all week BUUUUUTTTTTTT nothing for the women’s or men’s finals!!!

BUUUUTTT they do have F1 & Sports Updates showing on 120 channels.

WTF!!! 😬

28 June 2025
Unprompted review
Rated 1 out of 5 stars

Not good at all

The inadequacy of TSN's online streaming platform can be seen in 2 major areas: (1) There is no feature to pause or rewind livestreams. (2) It promises on-demand access after live events have concluded, but these are posted either long after the fact (seemingly up to 48 hrs later, once everyone already knows the result) or not at all. In the case of the NCAA championship I signed up specifically to watch, it was not at all.

So if you want to be sure of not missing anything or having anything spoiled, you have to rearrange your whole schedule around catching every second live. This is not the technology of 2025. Even VCRs 40 years ago could do better than this.

All this is especially grating if you compare it with ESPN+ in the States, which does allow live pause/rewind, and, in at least the vast majority of cases, automatically makes live programming available on-demand immediately after it has concluded. If they can do these things, why can't TSN?

13 June 2025
Unprompted review
Rated 1 out of 5 stars

Bell Media SCAM

I signed up for TSN basic got nothing on the TV except reruns old information I checked everything out later realized even with the upgrade they took my money over $30 and later realized that it was Bell Media told me I got scammed they've lost a huge market share and I had numerous issues when I own my golf course with the phones the internet you name it always an excuse from them but they always build you I don't think they ever really hear you unless you're ordering a new service and paying them more money than they pay attention horrible company and my golf course business depended on them we lost thousands because of disconnections Wi-Fi going down direct payment machines stopping you name it We had issues for 17 years they're worse than the CRA never stopped taking too bad hey Canadian company should be a shamed of their greed and treatment of clients

13 May 2025
Unprompted review
Rated 2 out of 5 stars

Leylah Fernandez's Match rather than Tribute to one of Tennis' Greatest

The very significant tribute at Rolland Garros in Paris for Rafa Nadal was not shown, in favour of showing a FIRST ROUND MATCH by Canada's Leylah Fernandez. Leylah is a talented young player. There is good reason for Canadians to be proud on her as a tennis player. She is not world renown. Nadal is one of the top 3 all time best tennis players. He has the very best to have played Rolland Garros and the French Open grandslam having won it a mind-boggling 14 times. TSN's decision smacked of tennis ignorance, thoughtlessness and parochialism.

25 May 2025
Unprompted review
Rated 1 out of 5 stars

I subscribed because I thought they had…

I subscribed because I thought they had a hockey playoff game on. Once I realized they didn't I contacted minutes after I subscribed. They would not refund me, I talked to supervisors.
THEY JUST GRAB THE MONEY AND NEVER EVER GIVE A REFUND. VERY GREEDY COMPANY.

14 May 2025
Unprompted review
Rated 1 out of 5 stars

So frustrating to watch NBA Playoffs

So frustrating to watch NBA Playoffs: they’ll show the first 6 games of a series BUT NOT GAME 7 (of a Warriors series). Can’t tell in advance which games they’re going to show sometimes. Just now after a game, they cut off their “NBA on TSN” live coverage scheduled to continue until 10pm in the middle of NBA Playoffs InsightCast show, replaced by nothing but the message “Live coverage is now concluded” and bad music on loop.
Plus too much more other annoying stuff to remember…

22 May 2025
Unprompted review
Rated 1 out of 5 stars

False promise, refusal to refund - TSN is a no-go

I subscribed 5/17 to watch F1. Cannot get the program on Smart TV (despite assurance from agent that the model of my TV will show program). Spent total of 47 minutes with agents but cannot see program. Called to cancel within ca. 1 1/2 hrs of signing up. They will not cancel the monthly charges. False promise, failure to provide access, refusal to refund.

17 May 2025
Unprompted review
Rated 1 out of 5 stars

Misleading and Disappointing – Don’t Trust TSN

I subscribed to TSN because they advertised that they were streaming the Houston Rockets playoff games. But when I sat down to watch Game 7 — the biggest game of the series — it was nowhere to be found. I called customer service and was told they didn’t secure the license for that game. No advance notice, no email, nothing. Just a shrug.

When I asked for a refund, I was told to “read the terms and conditions” — which are so long and dense they’re practically unreadable. It feels like TSN relies on legal fine print to trap people into paying for something they don’t deliver.

Completely unacceptable. I won’t be using TSN again, and I strongly recommend avoiding it and any affiliated services. There are far better and more transparent options out there for sports streaming.

4 May 2025
Unprompted review
Rated 1 out of 5 stars

I paid good money to watch NHL playoff…

I paid good money to watch NHL playoff hockey and there's not one game that was available on TSN.
I feel cheated. The wealthy owners decided to save money and not pay the rights for their subscribers to watch the games. There has to be some laws to prevent this scam.

2 May 2025
Unprompted review
Rated 1 out of 5 stars

Just dont

Subscribed to TSN under the impression that I would be able to watch Playoff games, just to find out that they wont be streaming them at all. Tried customer service within an hour of the subscription to try and get a refund. No luck.. they conveniently dont have any info available online regarding the lack of playoff games with the tsn subscription. What a ripoff/scam.

20 April 2025
Unprompted review
Rated 1 out of 5 stars

TSN is a scam honestly

TSN is a scam honestly. Sometimes it seems like you are streaming for a pirate site. You pay expecting high quality broadcasting only to realize you are better without it.

2 April 2025
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look