Delivered efficiently. The pergola is heavy-duty. The wood looks well seasoned and is not warped. Putting it together takes time and energy. Not recommended for the solitary DIYer. I had it erected by... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have just put in my order and will not be receiving it for another few weeks. So far I have been quite impressed with their efficiency and their professional skills. Karen answered our questions wit... See more
Company replied
After my 10 year old Daisy Log Cabin Euro sash lock broke I was worried about security. I checked with the local "sheds" but was unable to find an exact replacement. I contacted Tuin direct by email a... See more
Company replied
Very helpful staff at Tuin. I got in touch with the company several times with various queries over the course of a week or two and Trina answered them all promptly, even though I am not quite ready t... See more
Company replied
Company details
- #41 of 69 best companies in Garden building supplier
- #53 of 123 best companies in Garden Furniture Shop
- #8 of 12 best companies in Gazebo Builder
- #3 of 4 best companies in Log Cabins
- #46 of 68 best companies in Timber merchant
- #6 of 8 best companies in Shed Builder
About Tuin
Written by the company
Trust is not given it is built, and the Tuin team has over 50 years of experience building, designing and selling log cabins & summerhouses. We also sell sheds, saunas, hot tubs, gazebos, fence panels & timber. Tuin is your place for space.
- We are rated excellent on Trustpilot.
- Have a 10 year guarantee on all our garden buildings.
- Give you expert & impartial advice as our sales team do not work on commission.
Whether you know exactly what you want, or would like to chat through an idea, please call us or email or go to the website and use WhatsApp or live chat. Our team are in the offices from 9am to 5pm Monday to Friday and you can even visit the show site if you are in the area.
10 Year Guarantee
Log cabins, summerhouses and sheds
We believe it is important to protect your investment. Whether you buy a log cabin, summerhouse or shed from us, Tuin offers a 10 year guarantee that covers timber rot, fungal decay and insect infestation.
Contact info
Brooke Industrial Park, NR15 1HJ, Norwich, United Kingdom
- 01508 558308
- info@tuin.co.uk
- www.tuin.co.uk
4.6
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 88% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good products maybe not otherwise…
Good products maybe not otherwise available and excellent communication about order status
18 June 2026
Reply from Tuin
Many thanks for your review and for your 5 star rating. We really appreciate it. If you need anything else, do let us know. Kind regards, Charlie.
Reply from Tuin
Many thanks for taking time to leave a review and for your 5 star rating. We greatly appreciate it. Let us know if you need any further assistance. Kind regards, Charlie.
Excellent with there customer service
Excellent with there customer service, so helpful and efficient.
16 June 2026
Reply from Tuin
Many thanks for your review and for your 5 star rating. We really appreciate it. Do let us know if you need help with anything else. Kind regards, Charlie.
Great Service
Two of the facia boards on my Sophie log cabin bought in 2020 developed rot on the top edge. Ben at Tuin couldn’t have given better service or have done more, he went the extra mile and is sorting out replacement parts. He answered my email's very quickly, I have no hesitation in recommending Tuin and their products.
19 June 2026
Unprompted review
Reply from Tuin
Many thanks for taking the time to leave a review and for your 5 star rating. We greatly appreciate it and are delighted to hear how Ben was able to assist you. If you need anything more from us, do get in touch. Kind regards, Charlie.
Easy ordering,kept informed at every…
Easy ordering,kept informed at every step until item delivered
12 June 2026
Reply from Tuin
Many thanks for taking the time to leave a review and for your 5 star rating. We greatly appreciate. Let us know if you need anything else. Kind regards, Charlie.
Reply from Tuin
Many thanks for your review and 5 star rating. We greatly appreciate it! Kind regards, Charlie.
All staff are very friendly and helpful…
All staff are very friendly and helpful
Let you know more once delivered and in place
10 June 2026
Reply from Tuin
Many thanks for leaving a review and for your 5 star rating, we greatly appreciate it. We are here if you need any further assistance when your gazebo is delivered. Kind regards, Charlie.
Exactly as described good quality good…
Exactly as described good quality good communications.
12 June 2026
Reply from Tuin
Many thanks for leaving a review and for your 5 star rating. We really appreciate it. Let us know if you need anything else from us. Kind regards, Charlie.
Customised Storage
I needed a customised storage unit to match the Jo's Corner Cabin I purchased a few years ago.
And Tuin came up trumps with a bespoke design.
Excellent customer service. And the quality of their products is top notch
11 June 2026
Reply from Tuin
Many thanks for taking the time to leave a review and for your 5 star rating. We really appreciate it and are delighted to hear that you are happy with your bespoke design. Do get in touch if you have any further queries. Kind regards, Charlie.
Ok but not the best
This review is my experience and may not represent others experience.
The summer house is quiet good, not as good as one I had from Dunster House. The assembly instructions are awful and the out of hours customer service phone number and email they offer is unmanned.
I was told to only use the instructions that come with the delivery but there is a host of information on their website that you need to refer to.
Don't opt for their felt is is awful and is shipped incorrectly so can split and tear really easily.
I probably wouldn't use them again.
27 May 2026
Unprompted review
Reply from Tuin
Many thanks for your review and feedback and we're deeply sorry to hear that we missed the mark on this occassion. This has been passed onto our senior customer care manager who will be in touch to discuss any further help we can offer. We are currently working to have our instructions improved as well as offer more detailed instructional videos over on our YouTube channel. Apologies again. Kind regards, Charlie.
Good customer communication
Good customer communication, well packaged on delivery and nice item
3 June 2026
Reply from Tuin
Many thanks for leaving a review and for your generous 5 star rating. We really appreciate it and are glad you had a great experience. If you require anything else from us, please do let us know. Kind regards, Charlie.
Their showroom in Norwich was a…
Their showroom in Norwich was a nightmare to find but once there the staff were very helpful
2 June 2026
Reply from Tuin
Many thanks for your review and 5 star rating, we really appreciate it! Our showsite location is a challenge to navigate and we are hoping to get better signage to make it easier to find. Kind regards, Charlie.
out of stock disappointment
Paid for the Garage was given a delivery date but the next day was told it was out of stock and would be a later delivery, just a bit dissapointing would be good if this was more obvious when ordering and picking the delivery date.
2 June 2026
Reply from Tuin
Thank you for your review and we are deeply sorry for the incorrect information regarding the stock availability of your order. This has been passed to our senior customer care manager and will be handled from there. If you have any further concerns or need to talk more about your order, please get in touch. Apologies again. Kind regards, Charlie
Good communication with the company…
Good communication with the company about delivery times etc - helpful customer service
1 June 2026
Reply from Tuin
Many thanks for leaving a review and for your generous 5 star rating. We greatly appreciate it! If you require any more information, please let us know. Kind regards, Charlie.
Dyre log cabin & log cabin storage annexe
I purchased the Dyre log cabin 4m x 3m & the Log cabin storage annexe 1.6m x 3m in April 2023 to add to either side of my previously purchased Mali(now Newcastle) log cabin. The annexe used for garden storage is very good although ideally I would have liked a 1.6 x 4m annexe but although slightly smaller it still serves its purpose well. The Dyre log cabin I used as an extension to my Mail log cabin and the joiner I had made an excellent job of joining the 2 together to give a lovely little bar & sitting area to compliment & extend the man cave in the Mali I purchased around 12 years previously. The quality of all 3 products has been very good value for money and even the 15 year old Mail(56mm thick logs) is still in excellent condition today.
1 June 2026
Unprompted review
Reply from Tuin
Many thanks for taking time to leave a review and for your generous 5 star rating. We really appreciate it and we are so glad that your Newcastle Log Cabin has lasted so long and still going strong. Do let us know if you need anything else from us, we're happy to help. Kind regards, Charlie.
Ordered Embadecor
Ordered Embadecor. Great communication regarding delivery. It just took a little time getting here (but I realise it has quite a journey)
26 May 2026
Reply from Tuin
Many thanks for your review and 4 star rating, we appreciate your feedback. If you need anything else from us, feel free to get in touch. Kind regards, Charlie.
Still not received my order inspite of…
Still not received my order inspite of receiving emails every day since Wednesday saying that delivery would happen . I have stayed in 3 days waiting for my delivery. I have paid for delivery. Such a disappointment. Bad service.
26 May 2026
Reply from Tuin
I am very sorry to read that your order was not received as expected. I can appreciate this can be frustrating and disappointing, please do allow me to pass this over to our Customer Care Manager so that she can look into this matter for you. Kind regards, Charlie.
Brilliant service
Brilliant service, had a small issue with 1 item, contacted Tuin and they couldnt be more helpful, gave a few options to resolve and was resolved straight away, absolutely brilliant, honest company to do business with, would recommend all day long,
Thank you Tuin.
28 May 2026
Unprompted review
Reply from Tuin
Many thanks for leaving your feedback and for your generous 5 star rating, we really appreciate it. We are very glad to hear your small issue was resolved swiftly. Do reach out if you need anything else from us. Kind regards, Charlie.
Exceptional Customer Service 👏
I bought my Emma cabin 12 years ago and have been delighted with it since. I am having the decking replaced atm and discovered that the original decking was incorrectly installed such that it caused the bottom of the cabin to become rotten. I reached out to Customer Service and I received detailed advice back from Mark very quickly. Such exceptional customer service is rare.
26 May 2026
Unprompted review
Reply from Tuin
Many thanks for taking the time to leave a review and for your generous 5 star rating. We are delighted to hear how well your Emma Log Cabin is doing after all these years and we greatly appreciate your kind words. If you need anything else, feel free to get in touch. Kind regards, Charlie.
Some parts arrived broken
Some parts arrived broken, and were missing some parts and the quality is too poor
11 May 2026
Reply from Tuin
We are deeply sorry to hear about your experience with your parts order and our sincerest apologies that they arrived broken after urgently requesting them. This is not at all to the standard we strive for and we can only apologise for missing the mark with this order. This has been passed onto our senior management team who are taking care of this. Apologies again. Kind regards, Charlie.
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