Delivered efficiently. The pergola is heavy-duty. The wood looks well seasoned and is not warped. Putting it together takes time and energy. Not recommended for the solitary DIYer. I had it erected by... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have just put in my order and will not be receiving it for another few weeks. So far I have been quite impressed with their efficiency and their professional skills. Karen answered our questions wit... See more
Company replied
After my 10 year old Daisy Log Cabin Euro sash lock broke I was worried about security. I checked with the local "sheds" but was unable to find an exact replacement. I contacted Tuin direct by email a... See more
Company replied
Very helpful staff at Tuin. I got in touch with the company several times with various queries over the course of a week or two and Trina answered them all promptly, even though I am not quite ready t... See more
Company replied
Company details
- #42 of 69 best companies in Garden building supplier
- #53 of 123 best companies in Garden Furniture Shop
- #10 of 13 best companies in Gazebo Builder
- #3 of 4 best companies in Log Cabins
- #46 of 68 best companies in Timber merchant
- #7 of 8 best companies in Shed Builder
About Tuin
Written by the company
Trust is not given it is built, and the Tuin team has over 50 years of experience building, designing and selling log cabins & summerhouses. We also sell sheds, saunas, hot tubs, gazebos, fence panels & timber. Tuin is your place for space.
- We are rated excellent on Trustpilot.
- Have a 10 year guarantee on all our garden buildings.
- Give you expert & impartial advice as our sales team do not work on commission.
Whether you know exactly what you want, or would like to chat through an idea, please call us or email or go to the website and use WhatsApp or live chat. Our team are in the offices from 9am to 5pm Monday to Friday and you can even visit the show site if you are in the area.
10 Year Guarantee
Log cabins, summerhouses and sheds
We believe it is important to protect your investment. Whether you buy a log cabin, summerhouse or shed from us, Tuin offers a 10 year guarantee that covers timber rot, fungal decay and insect infestation.
Contact info
Brooke Industrial Park, NR15 1HJ, Norwich, United Kingdom
- 01508 558308
- info@tuin.co.uk
- www.tuin.co.uk
4.6
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 88% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent proactive contact from…
Excellent proactive contact from customer services when not all my order was available. Updated proactively when stock arrived - top marks
15 October 2025
Reply from Tuin
Thank you very much for the 5 star review! It is always great to read such a positive feedback, particularly about our service. Kind regards, Charlie.
Reply from Tuin
Thank you very much for the 5 star review and for taking the time to leave feedback. We really appreciate it. It is great to know both goods and delivery were as expected. Kind regards, Charlie.
13 year old door lock
We purchased a Tuin garden shed 13 years ago and recently had problems with the door lock. After contacting Tuin they were able to supply a complete new lock. The shed is still in excellent condition and will easily outlast another few door locks!
15 October 2025
Reply from Tuin
Thank you very much for your feedback and for the 5 star review. It is great to read that your garden shed is still in excellent condition and that we were able to assist with your new door lock. Kind regards, Charlie.
Reply from Tuin
Many thanks for taking the time to write a 5 star review! We appreciate it. Kind regards, Charlie
Always a polite and efficient company
Always a polite and efficient company. I have purchased 3 sheds from them and delivery arrangements are amazingly organised. The after sales advice is always useful. Fantastic quality products. I am a great fan and recommend to everyone I know.
8 October 2025
Reply from Tuin
Thank you very much for taking the time to leave us a 5 star review. It is great to read that you are a returning customer and that you have been pleased with all stages. And of course that you like the sheds purchased. Thank you also for recommending us. If you need anything further you know where to come! Kind regards, Charlie
Excellent personal communication from…
Excellent personal communication from Tuin regarding purchase and delivery with all my question's answered promptly and with genuine kindness and helpfulness.
The quality of my cabin is superb. Extremely happy with the whole process and highly recommend Tuin and its products.
1 October 2025
Reply from Tuin
Thank you very much indeed for your lovely feedback and for your 5 star review. We are delighted to see that you were pleased with all aspects of our service, that is always our aim. We hope you enjoy your cabin for many years to come. If you need anything further please do contact us. Kind regards, Charlie
Outstanding customer service and great quality Log Cabin
Great quality Log Cabin, fantastic customer service. Even years down the line you can contact them with queries or for advise, and will receive useful information and great customer service.
1 October 2025
Reply from Tuin
Many thanks indeed for your kind feedback and for the 5 star review, we are always happy to help. Kind regards, Charlie
Tuin Shed Update November 2025
Update 16th November 2025
I am pleased to say I have finally come to an agreement with Tuin. Their colleague Wayne arrived from Norfolk armed with everything that was needed and worked in difficult conditions for two days to resolve the issues with the leak.
It has taken some while, but with a new member of staff in Marketing, Melanie, who was willing to listen to my complaint and act accordingly, I am more than happy with the results.
I now have confidence that, if anything should arise in the future, Tuin will be willing to give the customer support required.
Many thanks to Melanie and Wayne.
I have finally had help from another shed supplier who said that they would come and resolve the problem with my leaking Tuin Emma shed, even though it was not their product. I have had the whole side panel of the shed and the cross pieces felted and the leak has stopped even through Hurricane Amy.
There are many good reviews for Tuin products, but be aware that if you need after sales support, it can be a nightmare.
I would never recommend purchasing their sheds again in view of the lack of taking responsibility for a product and follow up customer service when there is a problem.
There will be no more from me, but just be warned.
06/10/25 Same old reply. Never gets anywhere.
4 October 2025
Unprompted review
Reply from Tuin
We are now in good conversation with you and am really pleased that we have been able to find a resolve and offer some solutions that we can work to with you. Thank you for allowing us the opportunity to do so.
Very best wishes, Melanie.
I am very sorry to read that your problems were not addressed effectively in 2023 and this has lead to needing to seek help with another company. This is not at all the process we would want you to have had to seek and it is regrettable that you felt this was the only option open to you, indeed that it has taken nearly 2 years to rectify is certainly disappointing.
I have passed this over to our new Sales Manager and she will be in touch to go through your complaint with you directly.
Kind regards, Charlie.
Helpful staff great price goods arrived…
Helpful staff great price goods arrived well wrapped and on time quality was also good for the price will use again
30 September 2025
Reply from Tuin
Thank you very much for your 5 star review, we very much appreciate it. It is great to see every thing went well with your purchase. If you need anything further you know where we are! Kind regards, Charlie.
Always happy with the service from this…
Always happy with the service from this company. Very speedy delivery too.
29 September 2025
Reply from Tuin
Many thanks for leaving a 5 star review! We appreciate your feedback and we're glad to see you experience with us continues to be positive. Kind regards, Charlie
Chloe log cabin
Chloe log cabin, some damage to parts on delivery but got over this by cutting out the damage.
Ordered the insulation for roof and floor but unfortunately the floor insulation was too thick which would have been higher than the door threshold so I had to order a thinner insulation material to get the flooring into place. Very disappointing!
28 May 2025
Reply from Tuin
Good morning. I am very sorry to read that you have found the experience disappointing. I will ask our Sales Manager to contact you to discuss and see if we can do anything to help here. Kind regards, Charlie
Constantly outperforming the market…
Constantly outperforming the market rate, friendly staff and simple products.
Fair and respectable interactions at all levels.
9 September 2025
Reply from Tuin
Thank you for your wonderful feedback and the 5 star review! We couldn't ask for more. We are so pleased to see that you were happy with your experience with Tuin. If you need anything further please do get in touch. Kind regards, Charlie.
Wonderful Paint
Great advice. Karen was very helpful and showed an interest in my project. I bought the "Carefree" range and I must say that this paint is like silk and dries with 20 minutes. Brilliant stuff!!!
15 September 2025
Reply from Tuin
Thank you very much for the 5 star review, it is very much appreciated. Karen is an invaluable member of the team so it is great to see her mentioned here, I have passed this on to her and the wider team. It is great to hear the Carefree product was suitable for your project. If you need anything further you know where we are! Kind regards, Charlie
Reply from Tuin
Many thanks for the 5 star review! We are always pleased to see both product and delivery were great. Kind regards, Charlie.
Reply from Tuin
It is great to read that the delivery went well and the process was quick and easy. Thank you very much for taking the time to leave a 5 star review. Kind regards, Charlie
Get comms and great product
Get comms and great product. I ordered a finial and gold ball for my gazebo. It came on time, well packaged and the product quality was fantastic. Installation was tricky but looks great. I would highly recommend TUIN.
10 September 2025
Reply from Tuin
It is great to see that your order was received quickly and that you are happy with your purchase. Thank you very much for taking the time to leave us a 5 star review, it is greatly appreciated. Kind regards, Charlie.
Paint delivered the next day
Paint delivered the next day. Excellent quality products
8 September 2025
Reply from Tuin
Many thanks for your feedback and for the 5 star review. Great to see that your paint was delivered quickly and that you are happy with the product. Kind regards, Charlie.
I can’t praise these guys enough
I can’t praise these guys enough. Order process was seamless and summerhouse was delivered on time as promised. The delivery was awkward due to access but no problem for the driver. He was delayed earlier on his drops but still turned up late into evening.
These buildings are a genius design that allows assembly by anyone with a small amount of DIY capability. The wood quality is excellent for the price and the amount of information and support available during assembly is very useful. I’m also impressed by the after sales care. I needed some more flooring and it was dispatched within a couple of days. Overall I can thoroughly recommend Tuin and their products.
11 September 2025
Unprompted review
Reply from Tuin
Thank you so very much for your wonderful review and our 5 star rating. We are so very happy to read that your experience with Tuin has been such a positive one and moreso that you are delighted with your cabin. Should you need anything in the future please do not hesitate to get in touch, we are always happy to help. Kind regards, Charlie.
Excellent communication when dealing…
Excellent communication when dealing with order.
Cabin to be delivered w/c 29th sept so further comment then.
3 September 2025
Reply from Tuin
Thank you very much for your feedback and 5 star review - great to know everything to date has gone well. We look forward to an updated review once you are in receipt of your order. If you do have any questions after your delivery please do not hesitate to get in touch. Kind regards, Charlie.
A very easy to use website
A very easy to use website, ordering so simple, product arrived within 3 working days, very pleased with the service.
3 June 2025
Reply from Tuin
Thank you so much for your feedback and for the 5 star review, we very much appreciate it. We are delighted to see that you found the ordering process and the service to the standard expected. Kind regards, Charlie
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.