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Review summary

Created with AI, based on recent reviews

Evaluating 124 reviews, reviewers had a great experience with this company. Many customers consistently praise the software for its smooth operation, ease of use, and intuitive design, making it accessible even for non-experts. The customer support is frequently highlighted as exceptional, with people appreciating the fast response times, helpfulness, and persistence in resolving issues. Reviewers often describe the overall experience as reliable and efficient, with the product working exactly as advertised and boosting productivity. However, some customers also noted difficulties with license migration and activating the software on multiple devices, finding the process overly complicated. A few other people also felt that the product could stop working after some time, or that using it led to issues with their streaming accounts, which was a significant concern. Some reviewers also experienced issues with customer support being unhelpful or unresponsive when facing specific problems, such as with refunds or product functionality.

What people talk about most

User experience

Consumers find the user experience to be largely positive, praising the software's user-friendly interface,... See more

Customer service

Customers had positive experiences with customer service, with many reviewers highlighting the support team's... See more

Product

Reviewers highlight ambiguous aspects of the product, with many praising it as invaluable, reliable, and an... See more

Application

Customers consistently note ambiguous experiences with the app, with many praising its ability to download... See more

Response time

Users describe ambiguous interactions with response times, with many customers praising the quick and helpful... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The software runs well, that is really OK. The process for migration the license to another pc is much too complicated however, is my opinion. It took me two weeks to migrate with assistance of the su... See more

Company replied

Rated 4 out of 5 stars

My first experience was not good - I found it hard to get support to sort out my access problems. Once their support team were aware of my difficulties and then several emails later it was resolved.... See more

Company replied

Rated 3 out of 5 stars

Lately, when you are Pro, but the system says you need to be upgraded. When you contacted a supporter, they claimed will always let the technical know every time, but until now still my problems have... See more

Company replied

Rated 3 out of 5 stars

Loved it, paid for a lifetime plan, until using it suspended my Spotify Premium account for "creation of unauthorized copies that can be listened to outside of the Spotify app." Twice I got it back... See more

Company replied


Company details

  1. Software company

Written by the company

Established in Hong Kong 2016, TuneFab is committed to eliminating the barriers between DRM protection and people who want to get more freedom on their purchased iTunes movies, Apple Music or audiobooks, Spotify Music, and even the DVD videos. We have a professional software team and we will keep developing better qualified and more user-friendly software to our customers. Each day, thousands of people – people just like you, are figuring out the way to get full control over the digital music or purchased videos. Although you can play Apple Music, Spotify music, or iTunes movies easily these days, you might still feel upset because there are all kinds of restrictions when enjoying protected music or videos. We provide all users with a brand new and DRM-free way to enjoy music and video. All product interaction design follows the concept of simplicity. One-click download and convert AppleMusic, Spotify, AmazonMusic, YoutubeMusic, Tidal, Deezer and other streaming music platforms. Support M4A, AAC, Apple Lossless, AAX, AIFF, OGG and other formats to import, support to output MP3, AC3, M4A, AIFF, FLAC, AU, AAC. Whether it is downloading collections,PhoneWalkman, or burning CD, TuneFab is your best choice. All products provide the best price strategy, FREE trial! With no concerns about TuneFab, you can choose from monthly subscription, 1year subscription and SingleLience. Check our official website for more details.


Contact info

3.9

Great

TrustScore 4 out of 5

987 reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 3 out of 5 stars

great product, bad treatment to a lifetime customers

I purchased a license for a lifetime. my computer broke and i lost the service and when i tried to reach out for a new license key as i am not able to use the service anymore with my new computer. i said they could disabled my old license key and give me a new one since i paid for a LIFETIME service i cannot use at all! they said since its a mac computer i have to buy new software and wont exchange my license key. and they'd only give me a discount if i wrote a review so here's my review. good product but a real terrible thing to do to someone who paid a lot of money for a LIFETIME service. i've even recommended them to friends and family! makes me so sad. i hope i get my discount at least like promised

6 July 2024
Unprompted review
TuneFab logo

Reply from TuneFab

Hello,
We apologize for bringing you an unpleasant service experience. We will follow up with enhanced customer service training to bring a better experience to our users.

Rated 5 out of 5 stars

TuneFab great software, even better support

TuneFab has been exceptionally responsive and supportive in addressing all my inquiries since I subscribed for a lifetime membership. Specifically, I encountered an issue with my PC that necessitated multiple resets and reloads of Windows. Consequently, I was barred from TuneFab upon reinstallation due to surpassing the device limit. After contacting Support, I received a reply within 24 hours. They graciously reset my activation key, and I am operational again. I highly endorse TuneFab; both their software and the support team will surpass your expectations.

27 June 2024
Unprompted review
Rated 5 out of 5 stars

I recently changed to a new Apple iMac…

I recently changed to a new Apple iMac computer and i wanted to keep my lifetime subscription that i had on my old iMac, so i wrote to customer support about changing it from my old computer to the new one. Thank you TuneFab for allowing me to do it, it only took a day to make it happen, but they allowed me to do it.

25 June 2024
Unprompted review
Rated 5 out of 5 stars

Great support experience

I had an old version of this software on my desktop and had to reinstall it recently when I got a new hard drive. The old interface was not the most gorgeous thing but it was easy enough to use. The current version of the software is beautiful. I had to request a new license key to activate the current version of the software so I reached out to support and they were happy to help and very kind.

24 June 2024
Unprompted review
TuneFab logo

Reply from TuneFab

Hello Brendan Williamson,
Thank you for your review. We are delighted to have been able to assist you.
Warm regards,
TuneFab

Rated 5 out of 5 stars

Good Customer Service

The program was great, but I needed to cancel for the time being. I reached out to cancel, but the next payment had gone through before they got back to me. They refunded it no problem.

17 June 2024
Unprompted review
TuneFab logo

Reply from TuneFab

Hello Kristen W,
We strive to respond to users within 24 hours. We're glad you had a positive experience and look forward to working with you again.
Warm regards,
TuneFab

Rated 5 out of 5 stars

Great software and amazing service

Great software and amazing service. Easy 5 stars

5 June 2024
Unprompted review
TuneFab logo

Reply from TuneFab

Hello Stu Kehler,

Thank you so much for your fantastic review! We're thrilled to hear that you are enjoying our software and service. Your 5-star rating means a lot to us.

If you have any questions or need further assistance, please don't hesitate to reach out. We're here to help!

Best regards,

TuneFab

Rated 1 out of 5 stars

Scam

Scam, garbage, unusable.

31 May 2024
Unprompted review
TuneFab logo

Reply from TuneFab

Hello Iain Aspenlieder,
Our software has been updated the latest version recently, you can uninstall the current software, go to the official website to download it.
If you encounter an unavailable problem, you can contact our Support Team and provide an image of the problem and we will help you resolve it in time.
Contact us:https://www.tunefab.com/contact.html
Warm regards,
TuneFab

Rated 1 out of 5 stars

SCAM Paid for a life time licence Tunfab…

Paid for a life time licence Tunfab vanished after around 6 weeks and I cant get in touch, total scam

20 May 2024
Unprompted review
TuneFab logo

Reply from TuneFab

Hello Dave Dee,
Please let me know your information and we will contact you in time.
You can also contact our support team for assistance and we will provide you with a solution.
Support Team:https://www.tunefab.com/contact.html
Warm regards,
TuneFab

Rated 5 out of 5 stars

"Great app

"Great app. Fast and efficient. It's the best I've found on the market. Additionally, the lifetime subscription is honored, unlike others. I recommend it."

15 May 2024
Unprompted review

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