The software runs well, that is really OK. The process for migration the license to another pc is much too complicated however, is my opinion. It took me two weeks to migrate with assistance of the su... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My first experience was not good - I found it hard to get support to sort out my access problems. Once their support team were aware of my difficulties and then several emails later it was resolved.... See more
Company replied
Lately, when you are Pro, but the system says you need to be upgraded. When you contacted a supporter, they claimed will always let the technical know every time, but until now still my problems have... See more
Company replied
Loved it, paid for a lifetime plan, until using it suspended my Spotify Premium account for "creation of unauthorized copies that can be listened to outside of the Spotify app." Twice I got it back... See more
Company replied
Company details
Written by the company
Established in Hong Kong 2016, TuneFab is committed to eliminating the barriers between DRM protection and people who want to get more freedom on their purchased iTunes movies, Apple Music or audiobooks, Spotify Music, and even the DVD videos. We have a professional software team and we will keep developing better qualified and more user-friendly software to our customers. Each day, thousands of people – people just like you, are figuring out the way to get full control over the digital music or purchased videos. Although you can play Apple Music, Spotify music, or iTunes movies easily these days, you might still feel upset because there are all kinds of restrictions when enjoying protected music or videos. We provide all users with a brand new and DRM-free way to enjoy music and video. All product interaction design follows the concept of simplicity. One-click download and convert AppleMusic, Spotify, AmazonMusic, YoutubeMusic, Tidal, Deezer and other streaming music platforms. Support M4A, AAC, Apple Lossless, AAX, AIFF, OGG and other formats to import, support to output MP3, AC3, M4A, AIFF, FLAC, AU, AAC. Whether it is downloading collections,PhoneWalkman, or burning CD, TuneFab is your best choice. All products provide the best price strategy, FREE trial! With no concerns about TuneFab, you can choose from monthly subscription, 1year subscription and SingleLience. Check our official website for more details.
Contact info
Hong Kong
- support@tunefab.com
- www.tunefab.com
3.9
Great
987 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very useful software that does as advertised.
Very useful software that does as advertised. Frequent updates keep it up to date. Support is responsive.
20 September 2024
Unprompted review
Reply from TuneFab
Hello，
Thank you for sharing your experience, and we are very happy to hear the news.We will share this news with the customer service team, and we will be very encouraged.
Again, thanks for choosing our products!
So far it’s all going well
Using a trial version of the video software has proven to be good so far and functional. Support has answered questions in under 24 hours. Looking forward to using for the long haul.
15 September 2024
Unprompted review
Reply from TuneFab
Hello，
Thank you for sharing your experience, and we are very happy to hear the news.We will share this news with the customer service team, and we will be very encouraged.
Again, thanks for choosing our products!
what a shame
I was all set to pull the trigger until I read the negative reviews which all seem to say the same thing, that it is impossible to stop payments and unsubscribe. I am writing a review under odd circumstances so am awarding three stars but I want to get the message to Tunefab that people read these reviews and that they have lost this customer before even signing me up!
Check the crazy response, the very problem people encounter is not being able to contact your customer service to cancel.
9 September 2024
Unprompted review
Reply from TuneFab
After purchase, you can contact our customer service team to cancel the automatic subscription service at any time. If the order qualifies for a refund, we will refund it immediately. No matter what problem you encounter, we hope to help you through customer service.
Fantastic Software & Product Support
Having utilized the free trial of TuneFab music downloader/converter (Apple Music) I had no hesitation in purchasing the lifetime subscription.
Quality product, fantastic user interface to make life simple and support is just an email away if required!
Totally transformed my music experience for the better! Hats off to TuneFab A++++++++++++++++++
29 August 2024
Unprompted review
Cannot Go Wrong with TuneFab's Software!
I have the TuneFab music downloader/converter (Amazon), the Audible converter, and have just completed a free-trial test of the Amazon MP4 download software. I cannot say enough about the quality of these products.
The user-friendly and intuitive interface are fantastic! The quality of the output in all of the software is top-of-the-line and the download/conversion speed is truly impressive.
Last but certainly not least, the customer support is absolutely excellent as well. Any time I needed some help I sent an email and had a response well within 24 hours from a competent customer service agent who understood my issue and was able to solve it.
I cannot recommend these products strongly enough for those folks like me who want to archive and organize their various forms of media for offline access. You simply cannot go wrong with TuneFab's family of software.
22 August 2024
Unprompted review
Reply from TuneFab
Hello，
Thank you for sharing your experience, and we are very happy to hear the news.We will share this news with the customer service team, and we will be very encouraged.
Again, thanks for choosing our products!
nice product with excellent support
I am very content with the apple music converter. It is very easy to create mp3 files. A few days ago I had to reactivate my license key because of new hardware and reinstallation. Tunefab support was excellent, so it was no problem to activate the software again. I can strongly recommend this product.
8 August 2024
Unprompted review
Reply from TuneFab
Hello，
Thank you for sharing your experience, and we are very happy to hear the news.We will share this news with the customer service team, and we will be very encouraged.
Again, thanks for choosing our products!
Reply from TuneFab
Hello，
Thank you for sharing your experience, and we are very happy to hear the news.We will share this news with the customer service team, and we will be very encouraged.
Again, thanks for choosing our products!
Easy to use software
Easy to use software. Does what it says it does. I recently had an issue when I bought a new computer. Customer Service dealt with the problem, fast and friendly. I'm very happy with TuneFab.
28 July 2024
Unprompted review
Reply from TuneFab
Hello，
Thank you for sharing your experience, and we are very happy to hear the news.We will share this news with the customer service team, and we will be very encouraged.
Again, thanks for choosing our products!
Super software
My experience is better!
Thanks for this software, thanks for your passion!
Your are th best!
5 August 2024
Unprompted review
Reply from TuneFab
Hello，
Thank you for sharing your experience, and we are very happy to hear the news.We will share this news with the customer service team, and we will be very encouraged.
Again, thanks for choosing our products!
Great company!
I had lost access of my account and they helped me install the Spotify downloader on another PC with little issue. Strongly recommend!
24 July 2024
Unprompted review
Reply from TuneFab
Hello，
Thank you for sharing your experience, and we are very happy to hear the news.We will share this news with the customer service team, and we will be very encouraged.
Again, thanks for choosing our products!
Can't cancel subscription
Can't cancel subscription on your own, when you want to cancel. You have to contact support? The email-adres login page they give you in their mail to cancel doesn't work. This is clearly designed to make it as hard as possible to cancel your subscription.
Update: Got a mail my subscription is cancelled, keeping this review till I see there is no fees going of my statement.
29 July 2024
Unprompted review
Reply from TuneFab
Update: After checking with our customer service team, we have canceled the auto-subscription service for your order and have replied to you, please check your email.
We apologize for this situation.
You can cancel your subscription at any time by contacting our customer service team. Could you please provide us with your email address? We will check with our customer service team.
Alternatively, in addition to the contact information on the website, you can also send us an email directly to our email address.
Contact Us: https://www.tunefab.com/contact.html
Contact Us: support@tunefab.com
Can't cancel subscription
Can't cancel subscription, when you want to cancel. You have to contact support? The email-adress login page they give you in their mail to cancel doesn't work. This is clearly a scam, everything works fine till you want to cancel, right now I've already paid for 5 months while I only wanted to pay for one month.
29 July 2024
Unprompted review
Reply from TuneFab
We apologize for this situation.
You can cancel your subscription at any time by contacting our customer service team. Could you please provide us with your email address? We will check with our customer service team.
Alternatively, in addition to the contact information on the website, you can also send us an email directly to our email address.
Contact Us: https://www.tunefab.com/contact.html
Contact Us: support@tunefab.com
Thanks for kindly help
28 July 2024
Unprompted review
Reply from TuneFab
Hello，
Thank you for sharing your experience, and we are very happy to hear the news.We will share this news with the customer service team, and we will be very encouraged.
Again, thanks for choosing our products!
Be warned. You cannot cancel your subscription.
I cannot cancel my subscription. I will be reporting to my bank today that this is a scam and then I will be reporting to the Com Reg.
The software works well but wow what a way to rip people off.
NOTE: Tunefab replies below saying just contact our support to cancel subscription. I did do this and still I am being charged.
17 July 2024
Unprompted review
Reply from TuneFab
Hello,
You can cancel your subscription at any time by contacting our customer service team.
Contact Us: https://www.tunefab.com/contact.html
Contact Us: support@tunefab.com
Love the easy of this application
Love the easy of this application. I have been using it for a few months and will be buying a life time access.
Thanks for the great service also, in responding to my email messages.
11 July 2024
Unprompted review
Reply from TuneFab
Hello，
Thank you for sharing your experience, and we are very happy to hear the news.We will share this news with the customer service team, and we will be very encouraged.
Again, thanks for choosing our products!
Works blazingly fast
Works blazingly fast on my Mac M1, TuneFab converted 800MB of audio in less than a minute.
11 July 2024
Unprompted review
Reply from TuneFab
Hello，
Thank you for sharing your experience, and we are very happy to hear the news.We will share this news with the customer service team, and we will be very encouraged.
Again, thanks for choosing our products!
Reply from TuneFab
Hello，
Thank you for sharing your experience, and we are very happy to hear the news.We will share this news with the customer service team, and we will be very encouraged.
Again, thanks for choosing our products!
Prompt replies to my emails
Prompt replies to my emails, friendly support.
10 July 2024
Unprompted review
Reply from TuneFab
Hello，
Thank you for sharing your experience, and we are very happy to hear the news.We will share this news with the customer service team, and we will be very encouraged.
Again, thanks for choosing our products!
GREAT Product!!!!
I’ve had TuneFab Apple for Windows for almost a year and it has worked perfectly; I love it! Now I’m using their ALL-IN-ONE upgrade and I can’t believe they’ve one upped themselves. I highly recommend this or any other TuneFab product. Thank you so much for making this music-lover insanely happy 🤘🏼
9 July 2024
Unprompted review
Reply from TuneFab
Hello，
Thank you for sharing your experience, and we are very happy to hear the news.We will share this news with the customer service team, and we will be very encouraged.
Again, thanks for choosing our products!
Quick response - fixed issue.
8 July 2024
Unprompted review
Reply from TuneFab
Hello，
Thank you for sharing your experience, and we are very happy to hear the news.We will share this news with the customer service team, and we will be very encouraged.
Again, thanks for choosing our products!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.