Turkish Airlines Reviews 

I booked my trip directly through Turkish Airlines and was travelling from Sydney, Australia to North Macedonia. My first flight, operated by Batik Air, was cancelled due to operational issues. Since I had booked directly with Turkish Airlines, I contacted them expecting assistance with rebooking my journey.

Unfortunately, the experience that followed was extremely frustrating. Over a period of more than 14 hours, I spoke with numerous customer service agents, none of whom were able to rebook my flight or provide any clear information about what was happening with my booking. Every conversation ended with the same response: that an email had been sent to another department or higher authority and that I needed to wait.

During this time, flights would appear and disappear from my booking, and I was left completely in the dark about whether I actually had a confirmed ticket. No one could tell me when my case would be resolved, what flights I was booked on, or when I would be travelling. As a passenger travelling with a child, this was incredibly stressful.

After waiting for hours with no resolution, I eventually had to drive to Sydney Airport myself, paying for petrol and tolls, just to find a Turkish Airlines service desk and get assistance in person.

The staff at the Sydney Airport service desk were excellent. They were professional, helpful, understanding, and were able to assist me far more effectively than the numerous phone agents I had spoken with throughout the day. They are the only reason this situation was eventually resolved.

However, my experience with the customer service teams I spoke to by phone was extremely disappointing. Being repeatedly told that “an email has been sent” without any actual progress or meaningful communication is not acceptable, especially when a passenger’s journey has already been disrupted by a cancellation.

While I appreciate the assistance provided by the airport staff, the overall handling of this situation by Turkish Airlines’ phone support was poor and caused unnecessary stress, uncertainty, and additional expense.

I expected much better service from an international airline.

Booking reference UVSMWV — a warning about how Turkish Airlines handles schedule changes involving minors.
My daughter Nastazia (a minor) was booked on TK1177 (Mauritius–Istanbul) connecting to TK1829 (Istanbul–Paris CDG) on 25 June. Turkish Airlines initiated a schedule change and asked us to accept a new itinerary — but the notification only addressed the first sector. The second sector silently stayed on the original date, which would have left my daughter alone at Istanbul Airport for 75 hours.
I flagged this immediately and asked for the full itinerary to be corrected at no cost, since the problem was caused by Turkish Airlines' own schedule change, not by us. What followed was over a week of being passed between customer service agents, repeated requests for documents I had already sent, and no clear yes or no. With the travel date approaching, I had no choice but to pay €269 myself to fix the connection and protect my daughter.
Once the ticket was reissued (by me, at my cost), Turkish Airlines closed the case stating there is "no retrospective refund." No acknowledgment that the original problem was theirs. No timely decision when I requested one in writing, multiple times.
I'm sharing this because other families booking connecting flights for minors should know: double-check every sector yourselves when Turkish Airlines proposes a schedule change. Don't assume the full itinerary has been properly adjusted.
I'm still asking Turkish Airlines to refund the €269 change fee and to explain why no decision was given before I was forced to act. Happy to share the full written correspondence if anyone wants to see how this played out.

Was going to Istanbul on the 10th of June coming back on the 20th of June . But I needed to come back on the 16th of June . The flight cost £310 and to change it they wanted £1096 . I booked with KLM to come home on the 16th June for £210. Will never use Turkish airlines again

Pretty disappointing Istanbul airport is. High cost of goods and less sitting arrangements. In the name of Inbound Additional Security Measures, Turkish air line were checking hand carry bags which were already scanned/checked by custom/immigration staff earlier. Big non sense for me as what they could find with bare hands if expensive scanners were un able to detect anything.
Air line must add scanner Additional Security Measures instead to humiliate randomly picked passengers as I don't want to open my hand carry Infront of whole bunch of passengers. There are other methods which Turkish airline can learn from other successful airlines to improve customer services.

Very expensive, change paid seat at the last minute, poor organisation.

the worst airline, the service is very poor, the attitude of flight attenders are not very nice and they are not seems to be changed

The food is deplorable! I don’t eat meat or eggs so for every meal on each leg of my trip I was given curry ! Curry 9am curry at 1am curry curry curry 🤢 there was a side side “salad” that was taken straight if the freezer the cheese was ice cold and rock hard, lettuce the same, absolutely disgraceful and the little sandwich they came around with left a lot to be desired, really poor quality the airline doesn’t even try to have high standards. Very inconsistent..
my stopover was for two nights and you get asked to choose what hotel you would like to stay in, never did I think I would have to pay 100 euro in taxis to get there. You would imagine that a shuttle would be provided considering the airline offer this stopover program.

Until a few years ago, Turkish Airlines was, in my opinion, one of the few airlines that still combined efficiency, comfort and genuine hospitality. After my recent Venice–Istanbul–Bishkek round trip, that image has been seriously damaged.
What I experienced was not an isolated inconvenience, but the clear impression of a company progressively lowering its service standards while continuing to charge premium prices.
The cabin crew was not openly rude, but distant, inattentive and surprisingly unhelpful. On one flight, a flight attendant kept chatting while I was visibly struggling with my cabin baggage. I am an older passenger and visibly physically disabled, yet no assistance was spontaneously offered. I eventually had to interrupt the crew’s conversation and explicitly ask for help myself. This may seem like a small detail, yet it says a great deal about the overall attitude on board.
The most unacceptable issue concerned the lavatories. During one of the six-hour flights, one toilet was already out of service and another appeared blocked or not properly activated for a significant part of the journey, apparently without the crew even noticing. In fact, I personally had to interrupt the flight attendants’ conversation to inform them that the lavatory was unusable. The result was that nearly 200 passengers were effectively left with a single functioning lavatory for hours. This is simply unacceptable for an airline that still presents itself as a premium international carrier.
Equally disappointing was the complete lack of attention to passengers’ basic comfort during the flight. Outside meal service, no regular water or beverage rounds were offered for the entire six hours. If passengers were thirsty, they had to walk to the galley and ask for water themselves. On a long-haul international flight in 2026, this feels astonishingly poor.
What makes the situation even more difficult to justify is the pricing structure. Turkish Airlines offers no real premium economy option, while business class fares are often several times higher than economy, without an equivalent perception of superior overall quality.
The painful impression is that of an airline increasingly moving toward low-cost standards while still charging full-service prices and relying on a reputation built many years ago.
Professionalism in aviation is not only about avoiding rudeness. It is about attention, presence, organization and care for passengers. Unfortunately, throughout this journey, those qualities were largely absent.

Paid a lot to fly from Tbilisi to Manchester. Didn't get seats together were told we had tu pay extra for that. Like what? We paid a lot already and we were expected to pay £64 on top to select seats and sit together. I would understand if they are a budget airline like Ryanair but the flights were not cheap. It's just ridiculous to try and get more mieny out of customers this way.
To top it all off, when we did try to pay online it gave us a message to go to the desk before the flight which we did and they were unhelpful and just said 'no it's a full flight'. Perhaps thats the usual Georgian charm but they were unhelpful

If Turkish Airlines has a 1-star rating on Trustpilot, I'd definitely believe it! Their website is REALLY, REALLY, REALLY bad, almost dysfunctional. I literally spent half the day trying to pay for tickets for myself and my toddler from Prague to Jakarta. When I called customer service, they fed me some nonsense about a flight four months from the day I tried to book being fully booked, even though it appears almost empty online, told me to buy a more expensive rate, and that they will get back to me in an hour. NEVER DID.

I have gone to turkish airlines once and it is the worst airlines ever 😫 it had worst food ever and had a little legroom and the staff was very disgusting and unhelpful the food is very bad and they staff came to take dishes after 1 hour .I hope you listen my advice and don't book ticket of it
. the service is also bad especially for Indian. the food is like 5 days old my special advice for Indian don't book. online video are sponsored and fake it is fake and the smell is also bad of food the toilet is so small and have no water spray in it .It gave us Chola puri and Naan it is tight as rock . This deserve a 0 star I rang the bell and they didn't answer it and the staff pass by me and turned the bell of. I hope you don't waste your money in this airlines all good reviews are put by them

If I could, I would give them 0 stars.
Their customer service seems to exist only to answer the phone. They cannot make decisions or resolve issues themselves. Instead, they have to send an email to headquarters and then you wait… and wait… and wait. No updates, no urgency, and no real support.
Extremely frustrating and stressful experience.

Do Not I repeat Do Not fly with this airline bought tickets baggage Fees for two bags quoted $160.0 ended up charging us $580. For two bags A Scam. Filthy Filthy plane bathrooms soaked in urine. Could not eat the food. First and last time.

Absolutely abysmal attention or care for the customer.

After airline disruptions caused by oil shortages, flights were cancelled abruptly without proper warning (no phone call, just email). I was issued one option for another flight, which was 3AM instead of 3PM which I chose by mistake, but given it was my only option and given the oil shortage I was content to bear with it. However, much better flight times on the same day were provided much later.

I would've accepted anything: a percentage of coverage for the flight change, credit for another flight, literally anything. But no, despite a cancellation of no fault of my own, and despite picking the only worse option available at the time, I now have to pay full price for a flight change. After multiple attempts of appeal I got nothing but what looks like auto-generated responses. Not the call center nor feedback center could help me.

It's not just about money but respect, and taking responsibility, which this airline provided neither. I would've taken any amount of reimbursement or understanding but was given none. Never again will I fly with this company, there are other options.

In January 2026, they lost my suitcase for nearly three weeks and didn’t offer a single euro for essentials. When the bag finally came back, it was in awful condition — misshapen, clothes ruined, items damaged. I filed claims for months and got zero resolution. On top of that, their service quality has dropped massively. Even the food, which used to be decent, is now disappointing and low quality. After this experience, I’m avoiding Turkish Airlines completely.

After more than 10 years of regularly flying with Turkish Airlines, I have unfortunately reached the point where I actively avoid booking with them and would advise others to think carefully before doing so.

Over the years, I have noticed a significant decline in customer service, while ticket prices have increased substantially. The onboard experience is still generally acceptable, but if you ever encounter a booking, rebooking, or refund issue, be prepared for a very frustrating experience.

My flight to Tabriz was cancelled, and during a recorded call with a Turkish Airlines customer service representative, I was assured that I would be able to rebook my ticket until June 2026. The representative even stated that if the information provided turned out to be incorrect, Turkish Airlines would be responsible for the mistake.

Relying on that assurance, I did not request a refund and instead attempted to arrange a rebooking. However, for the past several months I have been trying to get Turkish Airlines to honour what I was promised. Despite numerous calls and communications, I have been passed from one department to another without any meaningful progress. Every interaction feels like starting from the beginning again.

After months of unsuccessful attempts to resolve the matter directly, I have had no choice but to escalate the case to ADR.

I hope ADR will help bring this matter to a fair conclusion, but this experience has seriously damaged my trust in Turkish Airlines. Unless there is a significant improvement in how customer issues are handled, this will likely be my last flight with them.

Horrendous experience, cancellation fees keep increasing over time, even though there is a set fee amount in our ticket details document. My wife has tried 5-6 times to resolve this with customer support and they just say they will escalate it with a feedback form and promise someone will be in touch to resolve this, but we have not been contacted and no one can seem to assist. HOPELESS!!!

I am writing to express my dissatisfaction regarding my delayed baggage. My baggage has not been delivered for 5 days since my arrival. This delay has caused significant inconvenience. What if someone is traveling just for a small period. Does that mean that they have to go back without their luggage. All the important things are in the baggage so i'm having a hard time now bc of this.

Right now as I write this, Turkish airlines crew have kept us standing on the tarmac, by the steps to the plane, at Birmingham airport, for 20 minutes!! No communication as to when the doors will open. And the flight is already 30 minutes late! Terrible terrible customer service!!

I recently flew with Turkish Airlines from Gatwick to Istanbul, and the entire experience was nothing short of exceptional. From check-in to landing, they truly delivered a world-class journey. ✈ The Flight & Cabin Comfort The aircraft was modern, spotlessly clean, and well-maintained. Even in [Economy / Business] class, the seating was incredibly comfortable with generous legroom and adjustable headrests that made the long-haul flight highly relaxing. The blankets, pillows, and amenity kits provided were excellent touches.🍽️ World-Class In-Flight DiningThe food on Turkish Airlines easily beats any other airline I have flown with. The meals were fresh, flavorful, and beautifully presented. Having high-quality catering and a fantastic selection of beverages at 35,000 feet made a massive difference.🎭 Entertainment & ConnectivityThe in-flight entertainment system had a massive, responsive touchscreen with an incredible library of recent blockbuster movies, TV shows, games, and music playlists. Time flew by quickly because there was so much to watch.🌟 Exceptional Service & Turkish HospitalityWhat truly sets this airline apart is its staff. The cabin crew was remarkably professional, attentive, and genuinely warm. They went out of their way to ensure every passenger was comfortable and always served us with a smile. The transit experience at Istanbul Airport was also seamless and highly efficient.Summary:Turkish Airlines has completely won me over. Their consistency in comfort, elite dining, and authentic hospitality makes them my absolute first choice for future international travel. 10/10 highly recommended!